Is there a way to view my child’s messages with their approved contacts on GizmoHub?

[Brookens84]

#gizmo Just figuring this all out and I was surprised to see that I cannot view my child’s messages with other approved contacts in the GizmoHub. Granted, these are all approved contacts so I’m not necessarily worried but would like to be able to view their messages once they add “Gizmo Buddies” to their contacts. Is there anyway to change this? 

[vzw_customer_support]

Caregivers can view text messages sent and received by a Verizon Gizmo Watch 3 in the Gizmo Hub App. More information here: https://www.verizon.com/support/knowledge-base-219797/

Let us know if this information helps.

~Maria

[Brookens84]

That is not the case. I can only see my text messages with my child and the group I created with her father and I. No other text messages are available to view and I know she is in communication with other contacts. App is updated so that is not the issue.

 

[vzw_customer_support]

Thank you for the additional details Brookens84. Have you tried to uninstall and re-install the application? 

~Ivone

[Brookens84]

Yes, I uninstalled and reinstalled but still no other messages are appearing in the Message Center. 

[vzw_customer_support]

Thanks for following up. Our goal is to offer the support you need. 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

[elcade]

Same issue here. What is the fix?

[vzw_customer_support]

Thank you for reaching out for additonal assistance. What step in the process is not working? Has it worked previously? 

-Melissa

[2westieboys]

I’m having the same problem. Please respond with the fix for this problem!  I can’t see my son’s text messages to his friends who are in his contacts. 

[Nettiesaurus]

Same issue! I'm looking for a resolution as well.

[vzw_customer_support]

That is a great question Nettiesaurus. Check out these instructions to view messages on GizmoHub app.

To view your child's text messages on Verizon's GizmoHub app, you can:
-Open the GizmoHub app
-Enter your PIN if prompted
-Tap the Message icon
-View the text messages

-Deb

[TimariKulm]

I click on messages but I can only see the messages I have sent my child. How can I view the messages he sends his other contacts without me being in a group chat?

[vzw_customer_support]

Thank you for reaching out to us on this platform.

To view messages sent on a Verizon Gizmo, you can use the GizmoHub app and follow the steps below. Let us know if this information helps.

More information here:

https://www.verizon.com/support/knowledge-base-219797/

1. Open the GizmoHub app
2. Enter the PIN if prompted
3. Tap the Message icon
4. View the text messages

~Maria

[boston_dad]

Did you ever get this resolved? 

[kwc1016]

This is not the solution as multiple people have said. 

[boston_dad]

I'm having the same issue. Can only see the messages between myself and my child, and those in a group chat. How can this be fixed? 

[vzw_customer_support]

Hey there, boston_dad. We definitely want to make sure that you're able to manage your child's usage, and we're happy to help. Please tell us, what is the make and model of the Gizmo device your child is using? Have you previously been able to view texts from other contacts? If so, when was the last time you were able to do this?

~Izzy

[Vnmaier413]

I just bought the gizmo watch 3 for my son for Christmas and I was under the impression I would be able to monitor the text messages from all approved caregivers. That is not the case I’ve found out after speaking with technical support. Will this ever be a feature?

[boston_dad]

Did you get this fixed? 

[esuter85]

Has anyone seen this issue resolved? Just got a Gizmo 3 adventure watch for my daughter and can only view messages she sent me. I just downloaded the app so that’s updated. I updated the watch with the latest software. Still the same thing. 

[RaeRae3]

I have this same problem.  I can see my text messages and a group chat with her other guardian.   How do I view all messages from approved contacts??