We want you to have access to your accounts at all times. I know that there are a lot of security passwords in place on everything we touch now. What are you trying to access? Is this your My Verizon account that you are trying to access?
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I definitely want to make sure that you know how you can reset your security question for your My Verizon account, silvalcbba. To clarify, the only way to accomplish this is to unregister your My Verizon account and then re-register it. We're happy to help with unregistering. Please check the Private Note we have sent.
Null-Null, thanks for the reply. We want to make sure that you have access to your My Verizon Are you having trouble with being able to change the security question? KevinR_VZW
I know this is an old post, but on pages where you're prompted to answer a secret question there is a link to "Forgot your answer?" Follow that and you can set a new question and answer, but you also have to reset your password. You have to be able to get a temporary password in text or email, otherwise it will be mailed to you. Then when you sign in with that, you get a screen to set a new password and question/answer.