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how do you reset security questions if you forgot the answers?
noakley
Member

how do you rese security questions if you forgot the answers?

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Re: how do you reset security questions if you forgot the answers?
fernandobot
Sr. Member

for the Verizon Wireless website?

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Re: how do you reset security questions if you forgot the answers?
vzw_customer_support
Customer Support

We want you to have access to your accounts at all times. I know that there are a lot of security passwords in place on everything we touch now. What are you trying to access? Is this your My Verizon account that you are trying to access?
NicholeK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: how do you reset security questions if you forgot the answers?
silvalcbba
Member

yes

 

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Re: how do you reset security questions if you forgot the answers?
vzw_customer_support
Customer Support

I definitely want to make sure that you know how you can reset your security question for your My Verizon account, silvalcbba. To clarify, the only way to accomplish this is to unregister your My Verizon account and then re-register it. We're happy to help with unregistering. Please check the Private Note we have sent. 

 

RyanM_VZW

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Re: how do you reset security questions if you forgot the answers?
null-null
Member

are you serious?

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Re: how do you reset security questions if you forgot the answers?
vzw_customer_support
Customer Support

Null-Null, thanks for the reply. We want to make sure that you have access to your My Verizon Are you having trouble with being able to change the security question? KevinR_VZW

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Re: how do you reset security questions if you forgot the answers?
divetnt
Member

I know this is an old post, but on pages where you're prompted to answer a secret question there is a link to "Forgot your answer?" Follow that and you can set a new question and answer, but you also have to reset your password. You have to be able to get a temporary password in text or email, otherwise it will be mailed to you. Then when you sign in with that, you get a screen to set a new password and question/answer.

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