After only 2 days of use my new phone already appears to be broken. Tried to take a picture and nothing but black screen and cant switch to front screen. Also cant turn on flashlight.
Things I have done that didn't work:
Turned off and back on
Hard reset (press sleep and volume down until see apple symbol)
Updated to new iOS 10.0.2
Set back to factory settings using itunes
Any other suggestions? Really not getting off to a good start...
We want you to be able to utilize your device! When you set the device back to factory settings using iTunes, did you set the device up as a new device or did you restore all information right away?
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I set it up as a new device to rule out a software glitch.
I live in a rural area with no Apple store, or Verizon corporate store. Only have an authorized Verizon store close by. Could it be exchanged there?
Holding the Power and Home button together performs a Soft Reset.
To complete a Hard Reset for you iPhone 7 on the device:
4. Reset All Settings
Only correction is on new iPhone 7 since the home button is not a physical button, you must press the power and down volume button together.