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iPhone 7 camera and flashlight quit working
MINJEN45
Member

After only 2 days of use my new phone already appears to be broken. Tried to take a picture and nothing but black screen and cant switch to front screen. Also cant turn on flashlight.

Things I have done that didn't work:

Turned off and back on

Hard reset (press sleep and volume down until see apple symbol)

Updated to new iOS 10.0.2

Set back to factory settings using itunes

Any other suggestions? Really not getting off to a good start...

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Re: iPhone 7 camera and flashlight quit working
vzw_customer_support
Customer Support

We want you to be able to utilize your device! When you set the device back to factory settings using iTunes, did you set the device up as a new device or did you restore all information right away?


HarleyE_VZW
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Re: iPhone 7 camera and flashlight quit working
MINJEN45
Member

I set it up as a new device to rule out a software glitch.

I live in a rural area with no Apple store, or Verizon corporate store. Only have an authorized Verizon store close by. Could it be exchanged there?

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Re: iPhone 7 camera and flashlight quit working
pherson
Leader

Probably not as nearly all stores have none in stock. By the way you did not perform a hard reset.

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Re: iPhone 7 camera and flashlight quit working
Weth
Sr. Leader

Work with Apple support by telephone.  They will get a new one out to you. 

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Re: iPhone 7 camera and flashlight quit working
Acrillix
Sr. Member

Holding the Power and Home button together performs a Soft Reset.

To complete a Hard Reset for you iPhone 7 on the device:

1. Settings

2. General

3. Reset

4. Reset All Settings

Re: iPhone 7 camera and flashlight quit working
Weth
Sr. Leader

Only correction is on new iPhone 7 since the home button is not a physical button, you must press the power and down volume button together. 

Re: iPhone 7 camera and flashlight quit working
pherson
Leader

Good to know.

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