Site Totals

61166 Questions Answered 262 Categories

iPhone 12 WiFi Calling Not Working - Verizon

I just upgraded to the iPhone 12 Pro and the wifi calling is enabled successfully but never actually turns on/works. The indicator never switches from "Verizon" or "No Service" to "VZW WI-FI" like it used to on my previous iPhone. Calls are routing through the cell tower and when I have "No Service" calls don't work, even though the settings says wifi calling is on. I called Verizon and had a group call with an Apple engineer and reset my phone, network settings, and had Verizon disable and re-enable the wifi calling feature on my account and no success getting it to work... Is anyone else having this issue? My parents wifi calling works on their new iPhone 12 Pro but they have T-Mobile. I'm wondering if wifi calling is only not working on the iPhone 12's on the Verizon network. I don't want to exchange the phone if the new one is going to have the same issue..

Comments

vzw_customer_support

We would be happy to look into this with you. Have you had any trouble connecting to Wi-Fi for any other services on your device?

VZW_Robert

I have the exact same problem. I drop all my calls because it’s not going through our WiFi (was not an issue on my 8). Apple even exchanged my 12 Pro and it’s still occurring. It’s WiFi calling specifically which I depend on since we live in an area with terrible cell service. Just to see what would happen I tried calling my husband while connected to WiFi in airplane mode and even though it should an internet connection on the phone, it told me to connect to WiFi first before placing a call. Thinking I’ll probably have to return this phone

I’m have the same issue with my iPhone 12 pro. My wifi calls either drop or won’t even begin. I also have the same problem with my iMessage and regular sms text messages on WiFi. They won’t send. I’ve reset the network settings but still drops. My iPhone 11 Pro Max had no issues.

vzw_customer_support

I'm sorry that you are having issues with the WiFi Calling feature on your new phone, JCash6. I am confident that we can resolve this issue for you. You mentioned that you tried to make a call to your husband while connected to WiFi in Airplane Mode. Please turn off the Airplane Mode, power your phone off for 2 full minutes, power the phone on, and try your WiFi call but do not turn on Airplane Mode. Let us know if this works.

Make sure to enable the WiFi Calling feature on your phone as per this link (https://www.verizon.com/support/knowledge-base-208397/) too.

AntonioC_VZW

vzw_customer_support

Hello! We appreciate you reaching out on our forums for support and are eager to assist. We would like to take a look into your line provisions to ensure all your features are correctly setup. Please, Private Message us for an agent to assist. - NicholasS_VZW

UPDATE: FIXED!

Apple released the iOS 14.2 update yesterday that includes numerous bug fixes. After updating the software, WiFi calling works now!

Am have no same issue with new iPhone 12 pro. Weak cell service results in NO SERVICE so depend on WiFi calling. However it will not work. Both Verizon service and apple service claim “there’s no problem” but obviously there is an issue with 12’s and WiFi calling.

Phone also has BAD cell reception, and requires toggling airplane mode even when moving into better coverage area to reconnect to cell service. Also am on latest update of iOS (14.2.1) and doesn’t help.

vzw_customer_support

Tsom, we are here to help get to the bottom of what's going on with your iPhone 12 Pro. You mentioned you have already worked with us on your phone, what troubleshooting steps have we already tried other than ensuring the latest update? Have we already tried a Network Reset? Here is a link with setp by step instructions. https://www.verizon.com/support/knowledge-base-207110/ ScottD_VZW

I've done the network reset about a half dozen times. I've turned off and back on WiFi Calling, I've rebooted the phone. Here is the initial ticket TR-161133718-E01 and the escalated network ticket NRB000010356289. This phone is less than a week old and has the SIM card that came with it. There are no carrier updates, though with the spotty at best cell reception, I'm not sure it'd even come though if there was one. Verizon support claimed that the Wifi calling was enabled on the phone, but the Apple support rep said that can't be true, as VZW WIFI does not show on the phone. So who's right??

UPDATE: I got my WiFi calling fixed by doing a whole network reset. Some how Verizon activated my phone number on the esim not the SIM card. Once I did a reset a notice alerted me to the sim problem. It said did you want to use the SIM card and I said yes and bingo it was fixed!

Unfortunately, network resets haven't worked for me. I've done it about a half dozen times.

While out and while I had a better cell signal, I tried enabling Wifi calling again. But when I got home to my Wifi it's still not working. I'm not sure who to blame - both Verizon and Apple are pointing fingers at each other.

vzw_customer_support

We are glad to see your issue got resolved. It is great to read everything is in order.

We want to take this moment to promote our My Verizon application: https://www.verizonwireless.com/solutions-and-services/my-verizon-mobile/. It is the quick, easy and convenient way to monitor and manage your account. Anything, from device updates to plan / feature changes to usage / invoice / payment details, is available in the palm of your hand.

Um in not sure which part of that says “it’s working” because it is still NOT working. The Verizon store said it “should” be working.

wifi calling is still NOT working.

vzw_customer_support

We want to make sure this is properly resolved, we are sending you a private message to further assist you.

I have the same issue. Trying to resolve for a couple of weeks. Did all the troubleshooting and 2 apple updates to the lates system. WiFi calling works very rarely and drops to No Service. I put iphone 12 pro max next to one of my other phones and for them wifi calling works flawlessly but not for the 12. Was this issue resolved for anyone here?

After several calls with Tier 2 Apple tech support, many tests, sending logs and two visits to the Verizon store (the second time, per Apple's suggestion, they swapped my SIM card to see if that was the issue. Unfortunately, the Verizon store did not have 5G cards - "they only get them with phones, so don't have any extras" - it did not help). I eventually was set up with another appointment with the Apple store. They ended up swapping my phone, on the theory it was something with the phone.

However, when we set up the phone as a new phone at the store, it would still not turn on WiFi calling. The Apple rep even did a wipe and reload of the new phone and still it did not work. He did give me a real 5G SIM which I need to take to the Verizon store to activate (I'm still using the swapped in 4G SIM).

When I got home and erased the phone, and re-set it up as mine, restoring from iCloud backup, miraculously WiFi calling started working. No idea why it would suddenly start working. I do still have to go have the 5G card swapped in, but I am leery of messing with it, as I feel it could stop working at any time.

vzw_customer_support

Thank you for bringing this to our attention. We want to make sure Wi-Fi Calling works on your device. How you gone to the extend of performing a factory reset on your device? Has this been an issue since you got your new device? - ChristianP_VZW

I'm having the same issues. I have to turn on airplane to get wifi calling which last for about 20 minutes then it goes out. I also have to put my phone on airplane mode to get service. I keep getting a notification saying the phone is not activated but it is. Verizon even sent me a replacement phone and I still have the same issues.

vzw_customer_support

Hello, hbaskin14. We want to make sure you are able to use your device for Wi-Fi Calling. Let's see what we can do to fix this. Does this happen with every Wi-Fi connection, or just a few? CourtneyM_VZW

I have the same problem, also have to toggle airplane mode to get on Verizon network after losing connection.

vzw_customer_support

DoubleU1,

Losing connection is never fun. We want to make sure you get the best possible service at all times. How often does this issue happen? How long are you losing service for?

AndrewT_VZW

My iPhone 7 worked perfectly. Yesterday I bought the 12 pro and can't get it to do wi-fi calling which is critical at my home as there is not hardly a cell signal here.

vzw_customer_support

We will be glad to do all we can to help you get the iPhone 12 up and running, karattopp. It sounds as if the device did not fully activate for you. We have learned a lot about the delayed activations of iPhone 12 models, and how to fix them. Here is what to do. On the iPhone 7, turn off Find My iPhone. Power that device down and set it aside. On the iPhone 12, ensure that Wi-Fi is off and cellular data is on. Also ensure you have the SIM that came with the iPhone 12 installed, and most importantly, that you are in an area where there is a strong Verizon Wireless signal. Next, go to settings, general, reset, and select “Erase All Content and Settings." When the device is done erasing, it will start the activation process, which will now complete for you. Please let us know what happens.+

GeorgeS_VZW

I'm very frustrated as this past week I've spent countless hours on trying to get my WiFi calling working again. I've had several support sessions with Apple in which they remotely viewed my phone screen. They had me do all the different troubleshooting steps including resetting my network settings with no luck. I had an Appointment with Best Buy geek squad set up through Apple. They did diagnostic tests & found nothing wrong with the hardware & the software is up to date with iOS 14.4. They popped out the 5G SIM card & put it back in to see if that would enable the WiFi calling but it didn't. They said everything with the iPhone is working properly so it has to be something wrong with how Verizon has your phone set up to the network or the wrong provisions. I had an appointment at my local Verizon store with no success in fixing the issue. It's only been about 6 weeks since I paid $1500 for iPhone 12 Pro Max 512 GB & already, about a week ago my WiFi calling suddenly stopped working. It wasn't too long after I updated iOS from 14.3 to 14.4 that the issue began occurring. It is enabled in the settings but doesn't show up in the upper left corner of the taskbar as VZW Wi-Fi as it should. I only typically get 2 bars of signal at home so WiFi calling is critical for me. When I brought my phone into the local Verizon store, I brought up the issue about my phone not being set up right to the Verizon network or the wrong provisions according to Best Buy. The Verizon solutions manager said, "That is way past my pay grade." He tinkered with it for awhile & couldn't get it to connect to Verizon's store WiFi that isn't password protected. He thought he had it fixed by setting it to airplane mode since it turned on WiFi calling with the VZW Wi-Fi turned on in the taskbar and he was able to make a call to his personal hotspot WiFi on his phone since it is a password protected WiFi. He said that WiFi calling will only connect to a password protected WiFi network. He was confident it was now fixed because airplane mode turns off cellular so the call has to be made with WiFi calling. I asked him, "So when I disable the airplane mode & get home, the WiFi calling will be enabled to my WiFi router?" He said definitely as long as it's password protected, (which it obviously is). When I turned off airplane mode & got home, WiFi calling still doesn't work. It will only work if I keep it in airplane mode which would be pointless. I came to realize within this forum that many other users with this same problem could only get it to work with airplane mode but it doesn't fix the issue. My WiFi works with every other device in my home including my iPad so it's not my WiFi network. I Just in case, I tried it on a couple other WiFi networks of my neighbors & WiFi calling wouldn't connect either even though it's enabled in the settings. I would appreciate some prompt help. Thanks

Yes! I am having the exact same problem with me and my partner's new iPhone 12s as well. I am currently on hold trying to get it sorted! I went through the same ring of engineers and reseting everything from the WiFi to the Network Settings. We live in a place with no service so the WiFi calling is important. I'm glad that I found out it's not just our iPhone 12s but also hope this problem can be sorted out soon. Our previous iPhone XS and iPhone 8 worked great with WiFi calling.

A side not of annoyance, whenever I go to turn on WiFi calling for my phone (which is the managers account phone number not the owner [my partner's] it gives me a message that I need to contact Verizon to activate WiFi calling, it presents me with two options, cancel or go to website when I press go to website on the pop up message it brings me to a Verizon webpage that says that the Page is Unavailable. This problem only occurred after I troubleshot the original problem, with the WiFi calling, with a representative. Before the troubleshooting my WiFi calling would turn on but would not be able to connect to calls. I would just get Call Failed as soon as I tried to dial a number.

vzw_customer_support

Being able to use Wi-Fi Calling is imperative, deecowles. We're here to help. If you're getting an error message & it's directing you to My Verizon it would need to be enabled as a feature. I've sent you a Private Note; this way we can get it added on our end & look further into the other issues you're having with Wi-Fi Calling.

KiaH_VZW

My phone does not work well on verizon wifi calling. The person cannot hear me. During a call when it was happening I went into setting and turned it off and the call returned to normal. Both my sons bought iphone 12 with Verizon and they all have the same issue.

vzw_customer_support

That's helpful. We'd like to take a closer look into this. Please send us a Private Note, so we can check specific details in private.

This is infuriating to me.

Wife’s iPhone connects to WIFI calling with no issues, my previous 8 never had this issue.

But this 12 Mini I recently bought new will not connect to WIFI calling. I’ve already received a replacement phone, it also will not connect to WIFI calling.

I paid a lot of money for a basically useless phone. My area of town gets poor reception. I work from home, this is my only phone, and calls drop constantly when I’m speaking to clients.

What a dang joke, I wish Verizon would just give me back my 8 and refund my money.

I’m stuck for now, but I will switching carriers ASAP, and if AT&T will pay my fees, I’ll be swapping immediately. I’ve been with Verizon as long as I can remember, but paying this much money for a phone that is useless, and the replacement was also useless is my breaking point.

The Verizon people were nice when I called, but getting a replacement was very time consuming as it take a Tier 2 or some such person and getting one of them wasn’t easy.

If you’re reading this before upgrading DO NOT UPGRADE to a 12!

If one more service rep ask me if I’ve reset my phone or connections, I’m gonna lose it.

I’ve spent many hours on this issue, of course I have. Clearly you have a problem and sold customers who have been loyal to you for years a bad product! I don’t want to hear the same garbage about resetting it, I’d much rather see you step up to the plate and resolve the problem, or not charge me to leave your service!

I have the exact same issue - I'm thinking of switching from Verizon as it seems like it's a carrier issue.

I'll have FULL WIFI and can browse the web on my iPhone. The Wifi calling is enabled. Then I go to make a call and get "Call Failed".

What causes this???

Exact same issue here in North Carolina - today between 11am and 2pm WiFi calling on my iPhone 12 Pro just... stopped. WiFi is fine. Spoke with some excellent and persistent customer service reps who had to eventually escalate my issue with a promise that it should be resolved in a couple of days and I'll receive a text when it is. I am not sure what to think of that. However, the reps didn't blame my router or me, called back when they said they would etc - good job there!

BUT - I think it's interesting that 3 of us at least have posted today after no reports since August. Come on Verizon, spill the beans... what did ya roll out today?

PS - most telling error message: When I'm connected to WiFi but in Airplane mode and I try to make a call, I get a "No Network Connection - Connect to a Wi-Fi network or disable airplane mode to place a call." Again, I'm connected to Wi-Fi just fine and have the FCC App numbers to prove it (thanks to the Verizon tech who rocked!)

I'm happy to speak with any CS rep that reads this and provide more details in an attempt to get this resolved. I too am in a rural area with poor cell service (we're just in a hole here - service is fine a quarter mile in any direction) - and in a house with a metal roof. Sooooo yeah, I NEED my phone to work on WiFi calling. HELP!

I am having the exact same issue here tonight in Massachusetts. Wifi is strong and working on all devices. My Wifi calling will not work on my iphone 12 pro. We have little to no cell coverage here so we are totally reliant on wifi calling. Even when i put the phone in airplane mode in get a message 'no network connection - connect to a WiFi network or disable airplane mode to place a call'. I am connected to a WiFi network!

WIFI calling not working past two days on both our cellphones and seems to be needing an updated emergency location. When I've tried to update, I get a screen that service is currently unavailable. I've already spent a lot of time trying to sort things out with VZ rep, but she had no idea what was wrong; appears that it might be system-wide. Without wifi cell service here it's kind of hopeless trying to communicate with VZ tech support, though.

vzw_customer_support

nmacsata, we never want to see you go! Sadly, at times these things do happen across all carriers. Are you still having the trouble?-Tionna

vzw_customer_support

Reliable service is a must and we are here to help with any concerns you have about the Wi-Fi Calling feature. Please send us a Private Note at your earliest convenience to better assist. ~Vic

have same issue with 12pro. 5g towers in the area that are supposed to deliver, have delivered a downgrade in service from a traditional 4g phone like iphone se, it feels like.

from post here I found that forcing wifi with airplane mode may be a solution. Appears that iphone12 will prefer their 5g tower network or something and can't detect my call is garbage and dropping a lot of audio. iPhone SE works fine in my condo.

vzw_customer_support

Phone service indoors can be tricky, pureseqvz, to be sure, is the e911 address correct when checking in on your iPhone in Settings > Phone > Wi-Fi Calling?

-David

Child Item