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Text messages not alerting me

My text message tone isn't playing when I receive a text. I can't find where to fix it.

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Re: Text messages not alerting me
Customer Support

Starduster1938, have no fear, your wireless help is here. We understand the importance of being able to hear your text when they come in so let’s work together to find out what’s going on. How long has this text alert issue been happening? Does your device notify you of your other alerts, such as calls, other app notifications, etc? Is there where you were looking when you set up the notification settings:


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