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iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
btrepper
Member

I thought it was the charger so I ordered a new one. Same problem. I even took the phone out of the case it used to work in, but even w/o case it will not charge on the wireless device

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Re: iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
mama23dogs
Sr. Leader

Apple warrantees your device for 12 months.  Contact them for a replacement 

 

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iPhone XR
vzw_customer_support
Customer Support

I'm sorry your iPhone XR has stopped charging wirelessly, btrepper. Let's get to the bottom of this. Is your device damaged in any way? Did this start after an application was downloaded or a software update? Does the device charge when plugged in? JoeL_VZW

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Re: iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
Swimfan1984
Member

Wow. “Call Apple if it doesn’t work”. Worst answer ever

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Re: iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
mama23dogs
Sr. Leader

Iphone is an Apple product, not Verizon’s.  Verizon does not fix phone, warranty phones or provide insurance.    Verizon can warranty exchange phones within one year agreement provided BY APPLE, so can Apple directly.  Asurion provides insurance.  
Verizon is a service provider that sells 3rd party equipment (phones, tablets, etc).  Hardware problems cannot be resolved by a service provider.  That’s like calling the electric company when your refrigerator stops cooling.

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Re:
vzw_customer_support
Customer Support

We understand your frustration. We can provide troubleshooting if you would like? Please let us know if you need further assistance. ChristopherS_VZW

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Re: iPhone XR will not charge using a wireless charger.It worked originally, but has recently stopped working, even on a new charging unit.
Je21
Member

Shut off my YouTube off my iPhone bills 

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Re: Verizon bills
vzw_customer_support
Customer Support

Je21, we are here to help. Just to confirm, is your YouTube account being billed to your account? JoseL_VZW

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