5G Home Internet
Poor Signal and Tech Support
I have had home 5g for 6 months, and have had 3 bars and great speeds. Recently I noticed 1 bar and loosing internet. I originally thought it might be my netgear router, but connectivity to the LAN is ok, and looking at the router logs I turned my attention to the VerizonGateway WNC-CR200A After trying to talk to a robot…
E3200 Ethernet Drops
Currently have a CR1000A with 2 extenders. Both extenders are connected to the walls via coaxial cable. The problem extender has 2 gaming PCs connected directly to it via ethernet cables. Often, one PC will lose internet while the other does not, despite both PCs being in the same game lobbies. Also, both take a while to…
Return shipping kit & fees
I signed up for Verizon Internet because I already had mobile services through them plus they had a promotion going! $200 gift card to target. Well I ended up moving 6 months later and no longer needed the WiFi! I called to disconnect service paid any remainder bills and was told I would receive a shipping kit. It took me…
Free HomePod
I signed up for Verizon 5G plus Wireless internet on October 16 and was told that I would receive an email where I was able to get a free HomePod. I have not received any email or seen anything on my app saying that I will receive it. Please reach out to me with the process on how to do this. The only reason I chose…
Return box not arrived
On July 27, 2024, my husband (an account manager for me) called Verizon to cancel our Home Internet service and request a return label for our equipment. On August 8, having not received it, we called again, and the customer service agent discovered that the return label was sent to an address we have never lived at. The…
$200 gift card with home internet not delivered
Bought the 5g home internet cube 6-11-24 and was told I would get a $200 gift card after waiting 60 days. I have not seen an email and can't find anything on the app. Seen multiple other posts about not getting anything.
What’s going on?
It’s been a month since I’ve been fighting this $300 fee for my router that this Verizon store lost. Im being told everything under the son on how this issue is going to be fixed but it’s never fixed.
Nintendo switch and $200 Target card
Where is my Nintendo Switch and $200 Target gift card? We signed up in March of this year and was promised this promotion. We have called customer service several times and sometimes promised they were both on the way. We switched from another cell carrier at the same time. Plus added your IPad, Apple Watch, and many other…
Verizon DNS servers have been slow for days
I have Verizon 5G Home Internet service that typically works great. So, when an issue occurs, it's pretty noticeable. A couple days ago, I began to notice every device having long load times for web pages and the content on the pages. After performing basic network troubleshooting I have determined the root cause to be…
Internet
I going to call you up, but I’ve been so busy in school and I’ve just wanted to know I can change my address and someway I could pay for the phone bill. My husband’s going to pay for it this weekend and next weekend, I’m going to pay for it and they have to be on the first of the month
Being asked to return internet equipment I do not have?
I decided to change to Verizon one day after having a dispute with my current internet provider. I ordered service one morning and was contacted by my current internet provider and they resolved my price issue so I decided to stay with them. I immediately canceled my service with Verizon before it even started before I…
Internet service
I have had home internet from Verizon for about a month now, and it has been the worst service. It worked fine for the first two weeks, but since then, it has been horrible, with constant slowdowns and lagging. I have called about six times, and it is nearly impossible to speak with anyone. Asking for a manager or…
Can I use home internet without coax or ethernet connection
Can I use verizon home internet without access to coax or ethernet
$200 Target Gift Card Still Not Received
I purchased the 5G internet on April 9th, and have been fighting to get the gift card ever since. I’ve talked with 4 different representatives, 3 of which were incredibly helpful and courteous, but only able to push my problem to bigger departments who never reached back out. The first agent I reached out to because I…
My Verizon App
The My Verizon App , the one stop for everything to Verizon, connects to the wrong user manual for my 5G Gateway. Including all settings and methods and all. Verizon has not resolved the issue two weeks since I told them about it. The final instructions were to not use the My Verizon Apo until it is updated, sometimes in…
Continuous Internet Outage
My internet goes in and out daily, but usually only for a few minutes. However, yesterday (27 May 24), it was out for the whole day. According to Verizon, there were no known outages in my area, but no matter what I did I, I could not restore service. Today, my service is miraculously restored. Has anyone else experienced…
5g home Internet stopped working
We have been customers for 3 months now! 3 months with no issues! None! But now today it stopped working we called in to find out why and they said that our box has a GPS lock? And that our address isn't available for service even though we were told something different and have been using it for 3 months! Our neighbors…
Never receive Nintendo Switch after promised
I tried to claim the promised Nintendo Switch for the 5g home internet plan on May 27th, the order is confirmed but the item is never shipped until now! Called customer service many times but they always say that is not in stock and delay the shipping date again and again! In fact they never want to honer their promise,…
Home Internet
How to personalize my password ?
STILLLLLL WAITING
Alright been going back and forth with Verizon for 3 months shy of a year concerning them giving me my promotion I FINALLY get someone that's helpful!. they send out the Xbox ....Delayed! look on line they FedEx is returning to shipper due to the address not being correct. Is this all mind games just to keep me a customer!…
A new verizon tower located turnon date
There is a verizon tower located near US HWY 27 and County Road 137 or Location: 29°57'16.1"N 82°48'33.5"W. East of Branford, Florida about 7 miles. It has been finished installing everything for about a month. There is a Verizon in a concrete slab just outside the gate. I would like to know about when Verizon is going to…
5.0 GHz vs 2.4 GHz
I need help trying to find out how to set my new router to both 2.4 as well as 5.0 so I can add things like my video doorbell. I tried going to the "url on the bottom" but if that's just the ip address it didn't allow me and it said it took too long to connect. I also read something about how there's something that can…
Nintendo switch
Currently very frustrated like many others. Went to switch to a new home internet plan and was told I'd receive a switch after 65 days. I've waited the time frame and have now had to sit on several phone calls and submit multiple escalation forms. First I was told there was not enough information on the first form and it…
My Verizon 5g Home Internet Gateway ARC-XCI55AX firmware stuck on 3.1.1.17
I have a Verizon 5g Home Internet Gateway ARC-XCI55AX with firmware 3.1.1.17 I tried following Verizon Internet Gateway - Configure IP Passthrough / Bridge Mode https://www.verizon.com/support/knowledge-base-301824/ but at Step: 5 I do not have the same option of IP passthrough which might be due to the Firmware 3.1.1.17.…
Unable to redeem Nintendo and gift card/chromebook offer
Today is the day I was able to redeem my offers after signing up with an eligible home data plan. The tiles for those specific promos are now no longer showing. I see others with this same issue. I hope this wasn’t just a S C A MM to get ppl to switch over
Download speeds
This is the worst wifi we’ve ever tried. Download speeds around 2. Can’t work. Kids can’t do school.
Slow Speed and buffering
Hi, does anybody know how to get faster speed? Had cox before and never experienced buffering or disconnects. I tried rebooting router and changing location but still getting disconnected on tvs occasionally and a lot of buffering on all devices, sometimes I prefer to just use data on my phone being home. Thanks!
VERIZON FORWARD DISCOUNT NOT BEING APPLIED AFTER ACP EXPIRATION!
Since funding for the Affordable Connectivity Program has ended, Verizon is charging me the full price of my 5G Home Internet Plus plan! I was on a chat today (06-10-2024) with a Verizon representative for over an hour in an attempt to find out why I am not receiving the Verizon Forward discount. He was unable to assist…
Will not honor benafit
I started a 5g internet plan in January, at the time, I was offered a "free" tablet for subscribing. I made each payment, on time, and in full. 8 months later, and I still have not received anything, not even an excuse why they will not honor their agreement. I have went to the store, I have called, I have chatted, I have…
Verizon gift card
I am so upset ! I used half of my Verizon gift card on my bill last month and was going to use the other half for this months bill . My virtual card is gone with the email that had the info .. so how do I get the info to be able to use the balance left on the gift card ? It still has 95.00 on it .. Verizon agent said that…