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Can't receive group texts when they include an Android user. Just updated to iPhone 14 Pro
I recently updated from the iPhone 12 to the . Once I did that, I could no longer send or receive group texts that include an Android user. I've confirmed that MMS is turned on; have restarted the phone and reset network settings. What else can I do
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Unsatisfactory customer experience
I want to talk about Verizon's disappointing customer response. After purchasing PrepaidSIM ($60/monthly) on January 5th last week, I spoke to the customer center to verify that the order was placed correctly. Unfortunately, at this time, a customer center employee forced the USIM order instead of eSIM, saying there was a…
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Emails not sending consistently
My husband and I are both having the same problem. Our emails are *sometimes* not going out. And the sometimes part is almost worse than if none of them would send. It causes us to constantly have to check our Sent folder to verify if our emails actually went out. Here's what happens. Either we hit reply to an incoming…
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VTEXT suddenly stopped receiving on one out of many iPhones
one out of all of our fleet of Verizon iPhones suddenly stopped receiving txt messages emailed to the device with the address in this format <areacod+phone number>@vtext.com
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group text messaging
I cannot send or receive group text messages or pictures on my new iPhone 14 Pro Max. How do I fix that? Bob
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Trade In issue.
I hate to come on here with this but we are frustrated with the back and forth phone calls with Verizon. Been on the phone many days and hours trying to get this resolved. My wife is on the phone right not with you again trying to resolve this, I don't know what to do next! I am a Returning customer coming back to Verizon…
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Trade In Issue Part 2
I guess I should have learned my lesson. I traded in 3 phones back in May and only received credit for one. Now I've just added a line to my account and traded in a iPhone 11. The deal for this trade offer was $1,000. I returned the trade and it was delivered and signed for on October 20. What have I heard from Verizon???…
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Cannot send or receive a group text message
I cannot send or receive a specific group text message after purchasing my iPhone 14 PRO. I was previously able to access this group message with my previous phone. All other SMS are working.
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Misled on rebate
I’ve been a long time customer so I know there’s new customer promos and ones for existing. I bought/updated the following in store around Thanksgiving. * iPhone Pro Max 14 - it wasn’t shipped until around Christmas due to inventory. * Went from old data plan to unlimited * Added a line for an IPad Pro and purchased the…
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Delayed text messages
I haven’t received any text messages from the last 24 hours up until around 10 minutes ago when I received them all at once. This isn’t the first time it’s happened and it’s very inconvenient when waiting for an important message. What can be causing it?
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Verizon stole my trade in
So back in the beginning of may 2022, which has now been 5 months. I left my families phone plan to start a new plan with my iPhone 12. I told Verizon I want to transfer that phone 12 to a new account and plan and also add my wife to the plan as well. We both also wanted to trade in our old phones to get the trade in…
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New iPhone 14PM iMessage and MMS not working
New iPhone 14PM iMessage and MMS not working
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Verizon lost my trade in.
I honestly do not know where to start. Hands down the absolute worst service I have ever received in my life. Do not and I repeat do not trade in phones with verizon. Go In the store and take pictures of them being packaged when you turn them in.. It will help you in the long run in small claims court. Back in July I…
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Mobile + Home Discount Error
I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case…
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Billing Date
I was told when I got the account for my family that when I signed up online, I could adjust my billing due to date what date I needed it in the month? I cannot find this option anywhere?
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iMessage/sms
I cannot get iMessages or sms messages on new iPhone 14pm. What’s the solution?
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iPhone 14 Pro Max not sending or receiving group messages
I have tried all of the troubleshooting steps to get messages to work and currently I am only able send and receive messages to individual contacts. Group messages are failing to be delivered. I have tried all of the steps I could find via Apple and online.
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iPhone 12 Pro Max activation problem
I recently had to procure a replacement iPhone 12 Pro Max due to damages that rendered the phone useless. Included with the new phone was a new SIM card, which is technically activated now, but does not allow me to make calls or receive texts - particularly important ones, like Verizon verification codes. Is there anything…
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Cellular disappears on I-Phone
My husband's phone has continual problem of all of a sudden it says he needs to sign up for cellular. Verizon store 'fixed' it once, now happening again. Now what? Email him at [email address removed per the Verizon Terms of Service]
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Ex husband attempting to access account
My ex-husband contacted Verizon in an attempt to make changes to my account. He is not on my account and never has been. Verizon spoke to him about the changes he wanted to make. Verizon then phoned me to make sure he had the authority to do so. I told Verizon he was my ex-husband and has no authority whatsoever to access…
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iPhone 13
* I’m having trouble unlocking my i phone 13 *
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eSIM activation delays - iPhone 14 Pro Max
I've been on the phone / chat with support all morning. I tried to activate my phone using the iPhone setup process, but it did not complete it. I've tried transferring via Bluetooth from my old iPhone (12 Pro Max) and that did not work either. I've tried every online option that I could find, any they either do not do…
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Disney+ Hulu ESPN+ Promotion Not Working
So if anyone is looking to get this issue fixed you need to let Verizon know they need to fillout a FALLOUT form to add the bundle back to your account and then fillout a MACK OST224799 form so you can log into Disney+ and gain access to the 3 services in the bundle. I’ve been with Verizon for close to 10 years if not more…
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Upgraded a new phone two weeks ago, traveling for one month, no one is able to help, and the order hasn’t been processed for shipping
Hello, this is the first complaint I’ve ever made. I’m usually super easygoing and totally understanding if there’s ever a problem. Too, I know it’s not any of Verizon’s Customer Service Representatives’ fault. They were all wonderful. However, I’m panicking and dissatisfied with the upgrade and ordering process through…
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Lost iPhone and activating old phone until replacement arrive
R
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Unlocking
I have used my iPhone 11 pro max since 2 years with verizon and after that gave it to my cousin in India by factory reset it and whrn my cousin activated it showed error sim not supported It was supposed to be unlocked with respect to verizon device unlocking policy what is the issue and solution please help asap
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New Line and Port Process (ATT-->VZW)
Interesting story here for us -- curious to see what anyone else may think since we've been in contact with 10+ Verizon reps over the last week or so, and have spent 15+ hours on phone/chat trying to get this resolved. Hoping to not waste any more of our and the support reps' time here. Here's the timeline: * Dec 3, 2022:…
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Two tradeins are not honored
We received promotional tradein on the "my offer" page. Our iphone 11 and iphone 11 promax were each given $700 trade-in value. Even our iphone 6 was given a $440 tradein value offer on the webpage. When we initiated these offers, one representative processed our new phone orders for iphone 13 and iphone 13 pro max.…
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MMS on new Iphone not working
I tried disabling iMessage, rebooting. turning back on. Turning off MMS then turning it back on, resetting Network Settings.
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Unable to activate iphone 14 pro
Been on phone for hours with both apple and verizon. Simply unable to activate the phone with IMEI failing to work. Cant add cellular plan in settings either