Apple (Archive)
INSURANCE
CHECKING MY INSURANCE PLAN AS I HAVE A CRACKED SCREEN AND HALF OF SCREEN IN BLACKED OUT
PROMO NOT ADDED TO ACCOUNT
I am having a frustrating time with Verizon’s promo $1000 credit towards the new iPhone. I traded 2 iPhones and still have not received the promo of 1000 for each iPhone(2 iPhones) I traded. Each agent is not helpful in adding the promo to my account. This is frustrating and I was promised this promo as I was with ATT…
iPhone dropped calls in my area
My wife and I have the iPhone 12 pro and both phones drop calls all the time in and around our home. It doesn't help to do WiFi calling nor did the LTE Extender help. I've called Verizon and was told someone would be looking into it and call me back within 7-10 days. It's been that and then some. This is critical! If I or…
Can't message non-iphone users
I just got an iphone 8 and transferred everything perfectly from my previous phone. But all of the sudden, I can't message non-iphone users. Any ideas on how I can fix this?
iPhone 14 Plus Max won’t connect to Wi-Fi after update to 16.3.1
After downloading an email the body of the message will later dissapear replaced with "This message has not been downloaded from the server"
When I download an email everything is there including the subject line and the body of the email. When I go back later to the same message the subject line is there but not the body of the email. it's replaced with:"This message has not been downloaded from the server" Not all emails are affected and now my wife's phone…
Collect Call
Why am I not receiving collect calls?
Trade In Issue
I have sent my trade-in phone through UPS over a week ago and have continued getting emails saying my trade is has not been delivered and that I have 10 days. I will contact UPS to see what the issue is on their end, but want to make sure I still get the trade-in credit promised.
Brand new iPhone won't activate
I just bought a brand new iPhone 13 from Verizons website store... BRAND NEW...I tried activating it.. Didn't take out the Sim cards from either the old device or the new one. I followed all the directions... Then went on chat with Verizon... They ended up deactivating my current phone(the old one) and COULDN'T activate…
How does included Apple Music benefit work
I currently have an Apple One family plan subscription through apple directly ($22.95/mo). I am eligible for a free Apple Music (9.99/mo) subscription through my 5g unlimited plan. Will activating the included Verizon Apple Music benefit just reduce the cost of my existing Apple One Family subscription by $9.99 or will it…
Not getting short codes
I activated a new iPad purchased from versions which was a nightmare on its own over a period of days and now my short code SMS's are blocked. My phone is the same so for some reason short codes are blocked. How do I get this fixed?
What has happened to the customer service? It's beyond awful.
I'm not a throw stones type of person, but it's kind of unfortunate and sad Verizon has embarked down this path of poor customer service. I remember the times you could talk to someone without sitting on hold for 2 hours. I just sat in a chat window last night for 75 minutes and no one showed up. I want to upgrade and…
Multiple dropped calls daily-tech support insufferable
I'm a principal of a commercial construction company that has a multi-line business account with VZW. My own line routinely experiences multiple call failures daily and has done so since Q4 2022. My home office is attached to my residence and located 20 minutes south of Boston, MA. Visitors to my neighborhood and office…
eSIM activation pending and no service 48+ hours on 3rd Gen iPhone SE
I upgraded 3 days ago at a Verizon corporate store and have NO SERVICE since. The store rep states it is a known eSIM issue and replacing with a Physical SIM works. 48+ hours later the status is still PENDING WITH NO SERVICE. I have followed recommendations from Apple in addition to waiting 48 hours for Verizon to fix.…
Upload document link invalid
Just placed an order {edited for privacy}. Received an email to upload document for identity verification. Clicking on the link says 'Invalid request'. What do I do.
iPhone 13 pro won't work in Mexico!!!
My son just landed in Cancun, Mexico and his iPhone 13 pro won't work??? All of his friends' phones are working. Tried resetting but to no avail. One friend has iPhone13 on AT&T network and his works fine but found a bunch of posts on this site indicating Verizon service does not work in Mexico on an iPhone 13 pro? Are you…
No service
Supposedly my plan was being changed her updated today and then the switch went down and now I’m being told for 24 to 48 hours. My phone will not work you can’t even call my phone and leave a voicemail. It says it’s the wrong number in Verizon is doing nothing about it along with the Apple Watch iPad for four months that…
Poor Service Baton Rouge, Louisiana 70810
I live by Lauberge Casino and have Verizon. Service is awful in SE BR typically. At my parents in NE BR no service either. Think I should just cut ties. Drove 15min away SOS the entire time. Cmon Verizon $90 a month for this?!!!!
changed phone number accidently
I accidently changed my phone number and want it back. Chat bot doesn't understand the problem.
Call Dropping
I know there are a lot of messages on this topic, but I’m not seeing any reports of resolutions and this issue is killing us. We’re in 32219 zip. Since about April 2020, we are having continuous (every day) problems with dropped calls. Sometimes you can have a 20 minute call and it drops, most of the time it drops every…
Incoming and outgoing calls
How I can see all my incoming a and outgoing calls
Trouble Switching Apple IDs with Free Apple Music
So I had to make a new apple ID. Ive been trying to switch over the included apple music to the new apple ID but keep getting this error message. I already unenrolled and reenrolled Apple Music through Verizon and that didn't change anything. Can anyone help me get rid of the subscription with the older account so I can…
Non-refunded $1000 for Returned Iphone
Dear Verizon, I’m calling in regards to account phone number {edited for privacy} for M.B. I have contacted Verizon repeatedly after receiving confirmation, that the two devices I returned, were in fact, received by Verizon wireless. Nevertheless, Verizon continues to avoid crediting me the estimated $1000 cost for one of…
Phone stole during shipment
Ordered three phones (2-23-2023.) Phones were delivered 2-27-2023, no one signed for the box although UPS has a last name of Collins received the package. Box had clearly been opened and taped back with clear tape. Only two of the three phones that I ordered were inside the box. The iphone 14 pro max had been stole and…
Apple Music account no longer working after last OS update
After the latest OS update on my Mac, my free Verizon subscription has gone away. I've searched all of the FAQ's and don't see any relative posts. In MyVerizon, it shows my line is enrolled in the free Apple Music subscription. In Apple Music, it says I don't have any subscriptions. Under Verizon Plan Benefits within Apple…
refurbished iPhone from Verizon
A couple of days ago I chatted online with a Verizon salesperson. In one text I explicitly wrote that I didn't want to deal with inserting a SIM card (I'm almost 76 years old). That was the main reason that I decided to buy from Verizon and not (less expensively) from Amazon. The phone arrived yesterday--with a SIM card…
Trade-In Credit
Hello, I received my iphone trade-in confirmation on December 1st. 3 months later, I still have not received my monthly billing credit. I've spent *hours* with both phone support and online support. Every single time I get told that they're escalating and that the issue will be resolved within a week. Every single time,…
Bad service from Verizon
What’s happening with Verizon’s service? I’m seriously considering switching to another carrier, I constantly get SOMETHING WENT WRONG when I make a call and the texting constantly says MESSAGE WAS UNABLE TO DELIVER. My wife and I have been with Verizon for many years and all of a sudden the service has gone way down,…
Disney Bundle
My account shows that my Disney bundle is enrolled. After clicking on "Go to Disney," I get option to "Get the Disney Bundle." When I log in with my Disney+ email/password, it takes me directly to Disney. I do not have the option for Hulu or ESPN. What am I doing wrong? Thanks!
My iPhone IMEI added to blacklist (looks like VERIZON did it)
I recently purchased a used iPhone 13 Pro. It works well with various carriers, but its IMEI appears to be blacklisted by Verizon carrier on some checkers; can anyone confirm whether this is a mistake or not? I can provide the IMEI or any other required information. I want to get it off the blacklist if it was added there…