-
Visa gift card
Can I use my rebate visa gift card to pay for my upcoming Verizon bill?
-
Pay off my phone
I am trying to find out how much I owe on my phone to possibly pay the phone off
-
Avoid new device fees
I recently purchased 3 new iPhone 12 Pro's. I ordered them from Best Buy online and paid for them in full. I picked them up, went home and popped the SIM card in them and was all set. Now I find out I was charged a $40 upgrade fee for two of the phones. I called Verizon to asked them why I was charged a fee for 2 out of…
-
Trading in two phones... Does it matter which one goes in which box?
I'm trading in two phones, an iPhone 7 Plus and an iPhone 11. I received the two shipping boxes for the trade ins. Does it matter which one goes in which box?
-
Trade in refund never received
I "traded in" my iPhone 8 plus shorly after purchasing an iPhone 13 plus, when checking with Verizon their response was it was being inspected. I checked again and 4/8/22 received an on line comment that my device assesment would take 3-5 business days. I have never heard anything. After attemps to check on the refund…
-
iPhone X
I have a small crack more like a small chip on the back glass. Also a small crack in the front, will I be able to trade in my phone?
-
Why is my iPhone 7 fluctuating between 4 bars and no service?
-
Personal hotspot feature not working anymore
The personal hotspot feature used to work fine. Now, I activate it, my laptop connects to the new wifi network made by my iPhone 8, but no websites every come up - it just sits and waits - no errors, but like a super-slow connection. Same with other laptops and another iPhone in my house - it's just not usable anymore.…
-
Microsoft Code
I left my work and canceled my old phone [phone number removed per the Verizon Terms of Service]. I have tried to retrieve my Password for Microsoft Account [email address removed per the Verizon Terms of Service]. Microsoft wanted to send a code to my old phone [phone number removed per the Verizon Terms of Service].…
-
Defective Upgrade Nightmare
I had a discount to upgrade a phone on my account for 50% off so I processed the upgrade from iPhone 7 to iPhone 12. 4 days later when the order was delivered, the iPhone 12 screen did not work out of the box; it was a defective device. I called cust srvc and asked for a replacement which would take 3 days. I asked for…
-
Apple watch can not connect to cellular network
Having an issue with a new apple watch i just purchased. Went into the store to have a rep try an active the device they told me that the IMEI was unable to be found. Called into apple support and they told me this is a carrier issue. Got home called into the support center and we got to 3 way with Verizon support and…
-
Calls breaking up - Help
Has anyone started having problems with Verizon service lately? For some reason all my calls are breaking up really bad.
-
Dishonest $700 Promo
In March 2022, a Verizon agent (Daisy) via a messaging app offered me $700 trade in value for my iPhone 6s on the condition that I upgrade to the 5G Unlimited Start plan. My family line (4 lines) upgraded to unlimited and I sent my phone in. After realizing that I was not credited for my trade in I called Verizon on April…
-
promotion not applied
In December 2021 there was an $800 promotional offer. I turned in my iphone 7 for a iphone 11 and it was verified that I was eligible for the promotion, and yet, to date, I have not received any credit. I have visited a storefront and called 8 different times, and each time it is verified that I am eligible for the…
-
Get garbled text messages from Verizon when a new voicemail is left
I just transitioned from an old Android phone to an iPhone 12 Pro. I have spent hours working with Verizon and Apple, visual voicemail is still not working, and I get these strange verizon sync text messages. If the problem has been around for this long, or at least a similar one, I cannot believe someone does not have a…
-
spoofed local number robocalls
I've seen a considerable increase in spoofed calls that are spoofing local number from 2178373811, 3097774753, 2175054994, 2175139554, 2175483231, 2175786385.2175449949. reported these to my local Verizon store and they literally told me they can do nothing about it. I got the Spoof blocker, caller id blocker both on. I am…
-
Verizon can't help and I feel ripped off
I have been trying to activate my Hulu subscription that I have through my Verizon wireless account's Disney + bundle. I have been paying for both the bundle and Disney + only. 2 charges: $6.99 and $7.99 per month. I am able to log into my Disney + account and my ESPN + account, but Hulu asks me to select a plan and give a…
-
Moved to British Columbia, iPhone SE calls now garbled
Recently moved to Canada, we live on top of a hill, and pay for 5G Start. The device, which is less than a few months old, has garbled calls and often will not send texts anymore. I recall being assured that our Verizon plan would work fine while we were here, but that doesn't seem to be the case. It seems unlikely that…
-
Using 3rd part apps for international calls
I am using various 3rd party apps, for a number of years already, to make my international calls. I just noticed that Verizon is charging me their international rates (never a case before). anybody has similar issues?
-
Towers be down
Do you wanna lose me as a customer well chances you might have to as of this past Saturday me and thousands was without cellphone service point blank period cause of yall towers had to be down and we did not like that at all, I felt aggravated over it as I was trying to do some things on phone until I had to run into…
-
Message+ app access to text messages On iPhone
* How to access text messages already received on message plus app on my iPhone
-
amount of data
My wife and I share the small plan and so share 2 GB of data. This cycle we came close to going over. The plan says we can use carry over data and if we go over they charge us for that but are not sure if that charge is another cycle or just the amount we use. We just got a sales prompt to buy more data which would cost…
-
Why is the Iphone 12 Pro Max not supported on Prepaid Plans?
When I put in the IMEI of my phone on bring your own device it keeps saying the phone is not supported. Weird thing is if you go to the phones they sell for PrePaid the 12 pro max was one of the phones that they use to sell. Why is not supported now?
-
15.6 killed gmail
Gmail worked fine until 15.6. Now can't get any messages. Just runs in a loop saying that gmail doesn't support Java and wants me to create new accounts in Outlook, etc. Don't use Outlook and DO NOT want to use outlook. On line articles do not help and the Verizon service center is worthless!!!!!
-
Phone Never Delivered - Verizon Not Helping
I ordered a phone on 3/3 and it was supposed to be delivered on 3/7 via FedEx. At 5:30 pm on 3/7, I received a notification that it was actually going to be delivered by 3/8 EOD. It did not arrive on 3/8. On 3/9, I then received an update it was dropped-off on 3/7 at 5:15 pm. It was never delivered. I am now on phone call…
-
returns and or exchanges
Hey I wanna know the truth behind this and it is about returns, is this true that when you do two returns and or 2 exchanges that you cannot return a device until you have paid half of the device off if you decide to do an early upgrade and have to pay the upgrade and taxes on a different phone as I tried to do an return…
-
Cell tower problems
Today me and thousands of customer had problems with our service as yall cell towers was down, it was making lots of sad as we was posting posts about it on social media today, I have not quite had service with yall for a month and had cell tower problems with my service today as the signal bar strength was going down…
-
Returns
Hey I wanna know the truth behind this and it is about returns, is this true that when you do two returns and or 2 exchanges that you cannot return a device until you have paid half of the device off if you decide to do an early upgrade and have to pay the upgrade and taxes on a different phone as I tried to do an return…
-
Call Filter
How can I remove call filter from my phone. Verizon said I could do it on a computer. I am still unable to remove it. I am missing very important Dr office calls for my husband who has Cancer and I need this off asap. The Dr's phone numbers are in my contact but call filter is still blocking them. #HELPREMOVECALLFILTER
-
Audio data usage
Suddenly, for the last couple months, I am going over my data allowance. I used to have way more than enough. When I looked at my usage details for my last bill, it says I used 45% of my data on audio. This can't be correct. I don't think I have ever streamed anything on my phone or listened to any music at all. Ever.…