Apple (Archive)
One caller going straight to voicemail -not blocked
Hi, Anytime my daughters school calls me they get sent straight to my voicemail. I’ve checked to see if may have blocked their number by accident but I haven’t. I’ve saved their number in my contacts thinking that might help, it didn’t. They seem to be the only number that can never reach me directly. Nobody else that…
SIM Failure
I have had my iPhone Xs Max for over a year now, and this is the first issue I am having. This morning as I went to grab my phone, it states 'SIM Failure' on the screen and it is not connecting to my service provider. I cannot do anything on my phone unless it is connected to wifi. Why did this happen and how can I fix…
Verizon bad Customer service
I was given a defective s20+ I have spent 14 hours with customer service to get the issue resolved. They said they would send me a "like new" replacement. $1200 for a refurbished phone. No way. Thet are going for $500 all over the net. No one will help or call as promised. @20 + year customer. And who cares? Not Verizon.
Youtube TV
Has anyone had any problems with YouTube TV? Do you have to have Fios for it? I tried to manage my add ons and add Youtube TV but it kept giving me an error. I talked to like 4 different people who basically gave me the link over and over again. HONESTLY__ I might just switch carriers because Verizon has been doing me…
how do you reset security questions if you forgot the answers?
how do you rese security questions if you forgot the answers?
Unable to add device to account due to imei not in db/incompatible device
I have an unlocked iPhone 13 Pro which I have been using for a year. I wanted to added to my account and was told the IMEI was not accessible by Verizon and had to be added. I was given a long reference number. I still get the device is incompatible error message. What needs to be done, so the device can be added to…
Verizon made me lost my rebate
I upgraded from prepaid to postpaid account since I wanted to connect to my Apple Watch. They are offering for rebate for $100 and $350 for Watch phone. I been having some issues with Verizon. One of issue was,I have one account but some how Verizon made another account with different account number so I received another…
Billing Problem
I recently purchased a new phone and was quoted in writing my bill would be and the bill came in higher so I called customer service and explained everything to Bobbjoe and told her I have only a few more days to return phone without a restocking fee and switch carriers after 6+ years and she talked to a supervisor and…
Can receive messages from android but can't reply or send
I recently transferred from AT&T and have been 4 days now with nothing but problems! One day everything worked now it doesn’t. iI am able to receive messages from both android and IOS but I cannot reply nor sent to Android. It worked for a lot 2 days and now all of a sudden doesn’t. My daughters phone is the same. No error…
iPhone 13 mini passed expected shipping date. No updates.
Hello, I ordered a green iPhone 13 mini (128GB) on 9/7/22. The estimated ship date is 9/16/22. It's now 9/22/22 but I'm unable to receive an updated estimated ship date. Order #: 4453872. Any update on new estimate ship date would be appreciated. Thank you!
No notifications
For the last week I have not received any push notifications on my iPhone. I’ve updated it. I’ve updated all my apps. I’ve checked to make sure the notifications are on and do not disturb is off. I’ve restarted multiple times. I even did a hard restart and still nothing has fixed it.
New iPhone 11 pro max cannot call or receive calls
Bought a new iPhone 11 pro max yesterday morning and asked that my old iphone number be moved to the new phone, i.e., a phone replace. New phone is great but no calls possible in or out. Everything still going to my old phone. What stupid thing am I missing?
iPhone 13 issue working in Mexico
I upgrade my iPhone X to 13 Pro, and wife iPhone 11 Pro to 13 Pro Max in September. We live in USA & work in Mexico in B.C so we travel few days week to Mexico. We had no issue with our old phone to roam on few Mexican providers, but since the upgrade we virtually do not have any coverage unless we connected to WIFI. I…
Issue with Mobile + Home rewards
I have been having an ongoing issue for almost 2 months at this point with not being able to sign up for Mobile + Home rewards with my new Fios account. I have been a mobile & Fios customer for a few years and was already receiving the discount. I bought a house and started a new Gigabit Fios plan at the new house, and…
How do I turn on the Wi-Fi calling for the iPhone 13 Pro it says contact Verizon how come?
Apple Watch Line as Dual Sim
Hello, I have an iPhone 12 with e-sim capability on a verizon plan. I also have an additional line for my apple watch under the same plan. When I added the watch, verizon assigned a phone number to that additional line, the problem is that the number assigned is basically useless as the watch uses numbershare with my…
Phone Options
Is there a phone option that allows calls and texting but no internet?
Can I use my iPhone 13 pro in Europe?
IPHONE CANT RECEIVE OR SEND GREEN SMS TEXTS
it has been a full week now where i cant receive or send sms texts but i can call and have full data, my work is having the same problems with verizon. we have tried all the troubleshooting methods besides getting new sim cards (but why would they all of a sudden all die?) what is going on verizon?! no one has answers!
Switching
Can anyone explain to me why Verizon will not accept a legal GOVERNMENT ID as proof of address? Please make it make sense to me. This company legally hold its customers hostage. Every rule and regulation is setup to make this company richer off the backs of his customers.
digital chat
just saw 2 charges on my verizon card for 38.15 for digital chat, one was for buying a new phone and 2nd was for help setting it up, is this a new charge now?
FAILED TEXT AND PHONE CALLS ON 11 PRO MAX
Has anyone had any issues with failed texts and phone calls in the Tampa Bay area (Carrollwood)? When I text my son (Blue balloon) it goes through. When I text someone else (Green balloon) it stalls and fails to send the message. Also if I try to call someone in another area of town or another area of the US, I'm told the…
Device Payoff adds extra charge? Can anyone explain the extra payoff amount?
Trouble adding line
Trying to add a new line, but after I’ve selected the phone it won’t let me continue.
Online current sale in Sep 2022 - iPhone13 Pro Max - is giving 2 promotions. But Billing shows only one. Why?
https://www.verizon.com - online purchase for iPhone 13 Pro Max gives me both promotions (1) Special pricing of 256 GB (above mentioned) device for $17.77 per month for 36 months ($460.00 discount over 36 months) (2) Trade-in price for a Google Pixel 6A device = $200 Customer Service (and the Bill) – tell me I get only the…
Apple Watch - Cellular is set up but Watch App on iPhone says "Not in Use" and watch says "No Cellular Plan"
I've tried to Remove Verizon Plan and then re-add it and it still does this over and over. End result is when my watch leaves range of my phone, I have nothing. The cellular icon on my watch is not white like it is when it has cellular coverage but not active.
Verizon Data is Unreliable in Canada. What other data options are there?
I’m trying to work while traveling in Canada. - my 5G high speed Verizon service is non-existent. Wi-Fi is not always available when on the go. Wish I had known before leaving. I cannot connect with Verizon support - had to make an appointment for 10 hours later. On hold for hrs. How do people get work done when visiting…
Your call cannot be completed as the called party is temporarily unavailable
Alright - There are multiple discussions on this - and NO answers. In the last 6 months I have a colleague who I call on a regular basis - Also has an Iphone. I get this message about 80% of the time I try to call her. She is not on the phone, her phone has good reception, as does mine. It only happens between us. I…
Blocked E Sim
Hi, after 6 months Verizon should unblock our iphone so we can use an E Sim. but nothing happened so far. now we are in europe and want to use the verizon I phone with the e sim. what do i have to do? thank you
Iphone 14 early upgrade
I got a message saying I could return my iphone 12 pro max that I'm still paying on and they would give me the 14. The only problem is that my back glass is cracked! Would they still accept my iphone or would they denie my upgrade?