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Customer Service in Billing
I have a problem with billing and customer service. On May 21, 2022, I took a Cruise from Anchorage, AK USA to Vancouver, BC Canada. Before leaving I asked for an International Plan on my phone. I explained I would be on a cruise and would need to call home. I was told there was a $5 a day charge. I said good, I’ll take…
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Device promotion credit not met
I do not appreciate this on my bill as I sit and view my bill iPhone 13 Pro Max New Unfortunately, you did not receive the device promotional credit because one or more of the requirements was not met. Also this is on my bill GALAXY S22 ULTRA Cancelled Unfortunately, you did not receive the device promotional credit…
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Trade in phone
I had got an iPhone 13 via mail a week or so ago right, I did not keep it as I decided to go to a corporate store and exchange it for the big 13 Pro Max on June 30th, If I wanted to, could I take the 13 Pro Max back to corporate store and return it and get a different phone, if I can do that, I will have to pay a $50…
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800 trade in was a false advertising to me
Wow oh wow. I wanna get to the bottom of this of my trade in promotion of my iPhone 12 that I did as a trade in promotion from a different carrier as I did not have that device hardly 4 months before I did that trade in promotion once I paid it off through the other carrier. The trade in value suppose to been $800 right as…
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Phone delivered with no phone inside box
My issue started 6/30/22 when I upgraded my phone. My phone was delivered on 7/1/22 by ups and the phone box was empty. I immediately called Verizon on 7/1/22 and was told the matter would be investigated with the carrier. I was told I would have to wait 24hours for my new phone to be replaced. I was given a number to call…
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Agent on phone was completely wrong and messed over my parents!
I'm a loyal verizon user so I decided to switch my parent's phone plan so my 80 year old mom could ditch her iphone 6 and get a new phone plus good service at the same time. What a mess it has been! I made the mistake of doing everything on the phone rather than in the store and man did that agent mess with my parents.…
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Can't make a phone call: iPhone 13 Pro Max
I have checked the settings. Turned Airplane Mode on/off several times. Followed other troubleshooting instructions
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Is it possible to upgrade my iphone XS to iphone 13 and keep my current non-5G plan at Verizon
I would like to upgrade my iphone xs to an iphone 13 without upgrading my plan. I would like a new phone, but after reviewing Verizon's current upgrade deals, they involve upgrading to a more expensive unlimited 5G plan. Wondering if I can buy an iphone 13 directly from Apple, insert my iphone xs sim card and keep my…
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constantly losing service (iPhone)
Can anyone help me? I keep losing service on my iPhone Xr. Pretty much the only time I have "service" is when I am connected to WiFi. My husband is under the same plan as me and has the same phone as me but has service everywhere and never has any issues. My cellular data says I need to update my phone to have service, but…
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SMS & API Settings
Can someone help me out with correct input for these fields? Thank you!!
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How do I use my deactivated 7 plus as an ipod?
Please help. I love listening to my music and hate that I cannot talk and have my music play in my Bose speaker at simultaneously. How can I turn my old 7 plus into an ipod? And can it play only the music that was on there when it was deactivated or can it be updated to have all of my current music as well? I would…
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Transfer Says No Wifi
I’m trying to transfer data from an IPhone XR to a new IPhone SE gen 3. I get into the Verizon cloud app, ask it to transfer on both, and on the old phone the camera pops up to scan a QR code, but on the new phone no QR is generated. Instead it says to go into my settings and turn on wifi. The thing is, my wifi is on. And…
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Poor Signal Reception at home
I live in the middle of Albuquerque, New Mexico. Right in the middle of the city. My house is located at the bottom of small hill. I only get 1-2 bars at any time. Inside the house or outside of the house. Half of the calls I get the person on the other side can barely hear me. Half of the calls I make out I have to try…
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Sending Group Texts Show Up Individually
Hello! I have an iPhone 8 and over the past few months, I've noticed that when I send a group text that includes ANY Android user, each individual in the group text is receiving my text individually; even iPhone users themselves. I have not made any changes to my iPhone settings. Does anyone know what's going on and how to…
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Voicemail Notifications delayed. Have had this problem over 4 years.
All voicemail notifications are delayed anywhere from 4 hours to 4 weeks. This problem has been happening for over 4 years. Verizon blames Apple Apple blames Verizon. I think it is network issue on the backend of Verizon. I tried just about every method, including a factory fresh install of iOS. Have upgraded phones and…
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Supervisor boss
How do I get to a boss over the customer service supervisor
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Find My Phone sends verification to lost phone.
Verification code sent to lost phone giving account access to person in possession of my phone. How stupid is that? Find my Phone was not turned on, and the phone was lost. I tried locating it but can not receive verification code. How do I gain access to my Apple Account? Apple keeps sending verification code to the…
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iPhone promo 9/2021
Has anyone else had an issue getting your trade-in promo from September 2021? I’m going on six months of fighting with Verizon for an $1100 trade-in promo on a new iPhone 13 preorder. I’ve contacted Verizon at least one time a month since then. In December 2021 was issued over a $300 credit for being charged $41.04 a month…
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Not receiving text from 5 digit business numbers on iphone
Not receiving text messages for invoices and verifications - was something changed? they are messages received from 5 digit numbers. 000-00 is an example.
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iPhone 13 locked
iPhone 13 locked
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Cell coverage problems
I have an iPhone 10 XR and live in 92656 area code. About 2 months ago i stopped getting an LTE symbol on my phone at my house and I have very poor cell service there. I can make calls but the other person can’t hear me or the call drops. This only happens at home. What’s changed? My neighbor just bought an iPhone 13 and…
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iPhone 13 Pro Trade in FALSE CLAIM by VERIZON
Verizon kept sending me offers to trade in my 3 year old iphone XR phone for an $800 promotion credit towards an iPhone 13. I finally checked it out and was told after trade-in my cost would be $5.54 per month for a total cost of $189, so I agreed to do it. When I first received my new phone I called and asked why my…
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Invalid Sim
Help please!! My phone has said “Sim Failure” & “Invalid Sim” for the past day. I just purchased this phone so the sim is new. It’s preventing me from having service
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Poor coverage
We have been Verizon members for some years. Verizon coverage for the area around eastern Becker road in Port St Lucie, FL and along the Turnpike north towards Ft Piece is abysmal. It hovers between 1 bar and no bars on multiple Apple devices. We were stopped in accident traffic recently along the Turnpike and could not…
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UPS LOST MY TRADE-IN IPHONE BUT THE SENDER IS VERIZON AND I CAN T BE REIMBOURSED
Looks like I have fallen victim to this issue as well. Two new iPhone and two new Apple watches were purchased in person at a retail store on 4/9/22 and both trade in phones and both trade in watches were sent on 4/11/22. According to the UPS tracking they made it to Mesquite TX and that was the last tracking info. I have…
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iPhone 12 Coverage Issues
For the last several months the coverage for my iPhone 12 Pro, specifically on voice, has been awful. Rarely do I see more than two bars and 5G only shows when I am in a Verizon store. The speed on data has not been awful, although there are times when it is poor. But I am mostly on wifi and therefore it is not a problem.…
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Hotspot works but shows "No Service" on laptop
I use my iPhone 13's Mobile Hotspot with no difficulty. Unfortunately, on my Apple laptop (running macOS 10.15.7 Catalina), Personal Hotspot entry in the list of networks shows "No Service" even though service is present and works correctly. Is there something I can change on my phone so that the Mac will correctly see and…
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Misrepresentation from Verizon sales agent
My husband and I stopped in the Verizon store in Northern KY to get the iPhone 13 with the trade-in of our current phones we had. After waiting for almost two hours, watching others getting waited on, some employees stocking, and others going in the back not coming back, we were finally waiting on one of the agents that…
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Issue after port- help! Not receiving verification code texts after switch from ATT. Porting issue?
My family and I just switched from AT&T and had our numbers ported over and received our iPhones. Everything activated fine but we noticed we are not receiving verification code texts that are being sent from our bank and other accounts with two factor authentication. This is a problem and appears to have been an issue for…
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Misrepresented at Verizon store by salesperson
On June 8th, my husband and I stopped in at the Verizon in Northern KY. We stopped in looking to trade our phones in to purchase the new IPhone 13. After a 2 hour wait, we finally sat down with a gentleman. We had noticed this person earlier stocking shelves, in which when he bent over showing parts that I would rather had…