Apple (Archive)
No service during power outage
I’ve had multiple power outages this year and neither my iPhone 11 Pro Max or my wife’s iPhone X will work during the outage. My neighbors with AT&T all have useable cell phones during this time. The Verizon fix was to send me a signal booster that will also be off during a power outage. I have to drive to the next town…
IPhone X delivery date changed x 3
I ordered the iPhone X on line from Verizon, confirmed 12/5. 2 business day delivery. UPS tracking notes that the package has been in Jacksonville Florida since 12/6. UPS tracking also indicated that the package was "loaded on vehicle for delivery today".That was on 12/8. As of today 12/11, the package , per UPS had been…
SPAM through vtext.com
SPAM THROUGH VERIZON.com I've recently been hammered by spam emails with the extension VTEXT.COM. Apparently, anyone who has acquired your Verizon cell number can use the Verizon Wireless website to send spam to our phones without a way for us to find out who they are. I confirmed this method by sending one to myself…
Did not send
A message was sent from my daughters phone that she did not send.
Verizon will not process eligible phone upgrade
Verizon will not allow eligible upgrades to be processed Please help. 20 chats,10 store visits, 23 phones calls, 70 hours, 2 weeks lost wages and no resolution to a simple eligible Phone upgrade.
Voice mails all disappeared! - now says "Welcome to the Message Management System"
I recently ported (or "transferred" since it was from Visible, but that's another story) my number to Verizon and at first everything was normal with my voicemail. Now when I look at the voicemail tab, all my saved messages have disappeared! the only thing that is left is a small Call Voicemail button. When I press that,…
Cannot connect outgoing call to one specific cell number on the Verizon network.
Cannot connect to a specific number with an outgoing call. The call goes to voicemail after first ring. Can call the same number on a different phone with no problems. Is there a setting I accidentally activated. I have been able to call the number in the past.
Cell service
I live in North Conway, NH zip code 03860 and lately my phone which is a iPhone X will show 4 bars full service, but will not download anything at all, and also does this in close by surrounding areas like Center Conway, NH zip code 03813. I know in the past this has not been the case, however for the past year or so, it…
signal strength for iPhone 13
I have an iPhone 13 and many times I only have one bar in my home. I was going to get a network extender and it asked what the frequency band is, which I have no idea and don't know where to find it. They say I need 13. Anyone help?
STOLEN PHONE AND NO CREDIT!
I need to speak to someone. I've been trying for months to get my $700 credit or receive back my stolen phone from Verizon. It's messed up you guys got a phone I payed $1300 for out of pocket, the phone has no damage it was a iPhone 11 Pro Max I traded it in for $700 you guys received my phone February 12th so that was…
Activation for iPhone 11 stuck
I bought an iPhone 11 and am trying to set it up. When the Verizon pin/SSN screen comes up, I type in the pin but then the keyboard is in the way of the continue button and it won’t let me click continue to move forward. How do I fix this? Is this an issue with the phone itself?
Recent call disappeared
Flip phone to Iphone
I need to convert my old Motorloa flip phone by year end, since Verizon will no longer support it . The phone is currently on a Post paid plan. Can I convert it to an Apple Iphone 13 mini, on a Pre-paid plan, AND keep the same phone number that I have on the flip phone.
How to enter a formal compliant
Hello, I would like to be given information on how to file a formal compliant. Our son recently traveled to Norway and we signed up for the $100 international plan. Only a few days into his trip we started to receive overage messages. We called Verizon and they told us the plan was not activated and the overage charges…
Customer Service in Billing
I have a problem with billing and customer service. On May 21, 2022, I took a Cruise from Anchorage, AK USA to Vancouver, BC Canada. Before leaving I asked for an International Plan on my phone. I explained I would be on a cruise and would need to call home. I was told there was a $5 a day charge. I said good, I’ll take…
Device promotion credit not met
I do not appreciate this on my bill as I sit and view my bill iPhone 13 Pro Max New Unfortunately, you did not receive the device promotional credit because one or more of the requirements was not met. Also this is on my bill GALAXY S22 ULTRA Cancelled Unfortunately, you did not receive the device promotional credit…
Trade in phone
I had got an iPhone 13 via mail a week or so ago right, I did not keep it as I decided to go to a corporate store and exchange it for the big 13 Pro Max on June 30th, If I wanted to, could I take the 13 Pro Max back to corporate store and return it and get a different phone, if I can do that, I will have to pay a $50…
800 trade in was a false advertising to me
Wow oh wow. I wanna get to the bottom of this of my trade in promotion of my iPhone 12 that I did as a trade in promotion from a different carrier as I did not have that device hardly 4 months before I did that trade in promotion once I paid it off through the other carrier. The trade in value suppose to been $800 right as…
Phone delivered with no phone inside box
My issue started 6/30/22 when I upgraded my phone. My phone was delivered on 7/1/22 by ups and the phone box was empty. I immediately called Verizon on 7/1/22 and was told the matter would be investigated with the carrier. I was told I would have to wait 24hours for my new phone to be replaced. I was given a number to call…
Agent on phone was completely wrong and messed over my parents!
I'm a loyal verizon user so I decided to switch my parent's phone plan so my 80 year old mom could ditch her iphone 6 and get a new phone plus good service at the same time. What a mess it has been! I made the mistake of doing everything on the phone rather than in the store and man did that agent mess with my parents.…
Can't make a phone call: iPhone 13 Pro Max
I have checked the settings. Turned Airplane Mode on/off several times. Followed other troubleshooting instructions
Is it possible to upgrade my iphone XS to iphone 13 and keep my current non-5G plan at Verizon
I would like to upgrade my iphone xs to an iphone 13 without upgrading my plan. I would like a new phone, but after reviewing Verizon's current upgrade deals, they involve upgrading to a more expensive unlimited 5G plan. Wondering if I can buy an iphone 13 directly from Apple, insert my iphone xs sim card and keep my…
constantly losing service (iPhone)
Can anyone help me? I keep losing service on my iPhone Xr. Pretty much the only time I have "service" is when I am connected to WiFi. My husband is under the same plan as me and has the same phone as me but has service everywhere and never has any issues. My cellular data says I need to update my phone to have service, but…
SMS & API Settings
Can someone help me out with correct input for these fields? Thank you!!
How do I use my deactivated 7 plus as an ipod?
Please help. I love listening to my music and hate that I cannot talk and have my music play in my Bose speaker at simultaneously. How can I turn my old 7 plus into an ipod? And can it play only the music that was on there when it was deactivated or can it be updated to have all of my current music as well? I would…
Transfer Says No Wifi
I’m trying to transfer data from an IPhone XR to a new IPhone SE gen 3. I get into the Verizon cloud app, ask it to transfer on both, and on the old phone the camera pops up to scan a QR code, but on the new phone no QR is generated. Instead it says to go into my settings and turn on wifi. The thing is, my wifi is on. And…
Poor Signal Reception at home
I live in the middle of Albuquerque, New Mexico. Right in the middle of the city. My house is located at the bottom of small hill. I only get 1-2 bars at any time. Inside the house or outside of the house. Half of the calls I get the person on the other side can barely hear me. Half of the calls I make out I have to try…
Sending Group Texts Show Up Individually
Hello! I have an iPhone 8 and over the past few months, I've noticed that when I send a group text that includes ANY Android user, each individual in the group text is receiving my text individually; even iPhone users themselves. I have not made any changes to my iPhone settings. Does anyone know what's going on and how to…
Voicemail Notifications delayed. Have had this problem over 4 years.
All voicemail notifications are delayed anywhere from 4 hours to 4 weeks. This problem has been happening for over 4 years. Verizon blames Apple Apple blames Verizon. I think it is network issue on the backend of Verizon. I tried just about every method, including a factory fresh install of iOS. Have upgraded phones and…
Supervisor boss
How do I get to a boss over the customer service supervisor