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My iPad Pro 11 shipment is lost/stolen
I’ve been getting the runaround from both FedEx and Verizon for days now. Ordered an iPad Pro 11 upgrade on April 26 for delivery April 28. Package arrives at the carrier 7 miles from my house only to be delayed, marked pending with no delivery date. Now it’s May 10 and FedEx hasn’t updated their tracking since April 30.…
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UPS lost my trade in
Help. I've called Verizon and chatted with them in their online chat. I'm not given any information and simply told they've escalated. I don't know what this means. Im a customer of over 20 years and now when I have an issue, no answers. I bought a new iPhone and traded in my old iPhone XR. The trade in value was great. I…
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Unable to receive calls
Is anyone in Minneapolis / St Paul having difficulty receiving calls from land lines and other wireless carriers. People are telling me my line rings busy. It was fine on Friday 04/29 but calls are down since Saturday 05/01. My family and extended family have not made any changes to our phones but all of a sudden calls are…
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My Verizon app
I cannot register my Verizon app ……I have a phone which I am account holder and use the app on phone with no problems but when I tried to register app on ipad it says account holder already is registered are you account manager is the only other choice when I click next it says it sent a code to my Verizon ipad phone…
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Receiving Constant Calls/Texts For Previous Phone Number Owner
I got a new phone number over six months ago. I receive at least 20 calls/texts a day from scams, bill collectors, random numbers. I know the previous owners name from these calls. What can I do to stop this? Blocking the numbers hasn't helped. Robokiller doesn't help.
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All Verizon Calls Drop at my House Now
Hello My family has had Verizon for Years. We have never had issues. Suddenly about a month ago, our signal is now down to 1 bar and almost everyone of our calls will drop within 5 minutes This is Everyone's phone that has Verizon and comes to my house i Got a brand new phone... same thing i am going to have to cancel…
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UPS LOST MY TRADE-IN IPHONE BUT THE SENDER IS VERIZON AND I CAN T BE REIMBOURSED
I traded in my iPhone through Verizon's trade-in program in January of this year and received my new iPhone 12 pro max. Verizon provided me with a box and a label shipment to return my old iPhone. I used the return box and shipping label, providing the package to UPS. When I attempted to track the shipment, I was advised…
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accidently turned off the safety mode, how to turn it back on?
accidently turned off the safety mode, how to turn it back on?
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Conversation breaking up
Is anyone else suddenly having issues with their conversations breaking up? I can hear the person on the other end fine but they tell me that my conversation breaks up constantly. It’s only been about the last week or two
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SPAM text messages!
Over the past couple months, spam text messages have exploded on my phone. I'm averaging 3 a day from random phone numbers and email accounts. Blocking them individually does nothing. What is Verizon doing to prevent these in the first place? Friends with other providers claim that they do not have the same problems.…
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Sims Card Changed at Verizon Store
My son old phone was a XR and in December I purchased him a new 13 pro max. He went into the Verizon store in December to activate the new 13 pro max. The sale person who assisted him told him he only needed to change the sims card. The guy changed it in the store and told him he was good to go. Well my son dropped his 13…
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Verizon BYOD Rebate
Hi. I brought my own device to Verizon on 9-30. Unfortunately, the device I brought in stopped working and I had to switch to another personal device I had lying around. Checking in to see if I am still eligible for the $500 BYOD rebate?
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list of old devices used on Verizon
I once saw a list of all devices that I had on my account in the past. How do I find this again?
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Will message work with the iMessage feature on, on your iPhone? I'm not getting messages through the message for people iMessage with through my iPhone. I can send a message but can't receive through the message .
I'm not getting messages through the message for people iMessage with through my iPhone. I can send a message but can't receive through the message. Is this something that can be fixed or will it just not work? Thank you
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I cannot use any type of swipe on my phone. How do I stop this?
I cannot unlock my screen because I cannot swipe at all on the screen.
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Text about "device protection"
Says my request for device protection is complete - call a number w. questions or click on a vzw link... What?
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Poor Reception in our Community
When I first signed up with Verizon a number of years ago, the cell reception in my community was good. Over the years, it has gotten worse and worse. I now generally have 1 bar of reception in my home as well as outside and throughout the community. I am considering changing to another carrier because of missed calls,…
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Travel pass for iPad
I have added travel pass to both my phone in my wife’s phone for an upcoming trip to France. My iPad has cellular data package. Hers does not. I know she can use her iPad when connected to Wi-Fi as can I. But if I am not near Wi-Fi does Verizon’s Travel Pass cover data I use on my iPad or do I need to add another travel…
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620-0
I keep getting theses messages. What does this mean //VZWCH-ADS:MKIND=SAS;UI=1;CONT=7,0,0;
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Restore original email icon
I turned my iPhone on yesterday morning and my email icon was missing at the bottom of the home screen. Can it be restored? I went into settings > General > reset> reset home screen but it didn’t really work. Any suggestions?
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Number getting sent straight to voicemail which says it is full
iPhone 11 Pro Max has sent 6 calls from the same number (work) straight to voicemail. It did not show up as a missed call and is not on the call log. They could not leave a voicemail because it said it was full even though it was not. Do not disturb was not on, The phone did have service (one of the times was during a…
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Can I increase the storage on my device?
I'm having a heck of a problem with storage on my iPhone 6s. I have tons of space on my iCloud storage ( I've paid for additional storage on iCloud). I keep getting storage almost full alerts even though I have very few pictures, music or apps. Is it possible to increase storage on the phone itself? I'm not even sure I…
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Trade in Bait and Switch
It seems that if I post on here, I might get a solution. I spent HOURS on chat on 12/18 to work with an agent to get new phones for my husband and myself. I was promised a $579.99 trade in for my iPhone 6. The agent ASSURED me that my phone WOULD be worth $579.99 as long as there were no battery issues, screen cracks, or…
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Poor iPhone 10 Max service
We went from AT&T to Verizon after moving from Missouri to Georgia because the area had better service after 3 year's we still have bad service with only 2 bars in the reception. We have moved to Northern Virginia and still have the same bad reception of service. I am in a complete 4G area and only have 2 bars if that at…
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Cannot make calls
I woke up this morning my spouse and I can neither make or receive calls.
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Rebate e-gift card
Hello, I have already activated my e-gift card for rebate and paid my phone bill with it last month. I still have a balance to use. Unfortunately, I did not save the email along with the card number information. Can you please resend the email so I can get the card number and use the remaining balance?
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Trade in issue and talk to supervisor
Decided to upgrade my iPhone x to Iphone 13 IN DECEMBER due to the trade in credit on the iphone x of $650. Followed all instructions, received new phone in the mail, returned my iPhone x in the provided box and shipped with UPS, per the instructions. My device was received by verizon on December 30th. Couple weeks go by,…
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Frustration !
How can I drop the second phone on my plan? I cant even access it though i am the lone adult on the plan and pay the bill..I have been dealing with this for 2 hours in the automated system
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Plan charged for wro plan
Hi I ported over from AT&T back in the beginning of March so that I could get the 55+ plan I do qualify for it I’m in Florida I’m 69 years old. I spoke with a chat Rep she said everything would be fine, she took all my information ran a credit check and then set everything. She did say that there was a system error and…
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Online Bill Pay
Verizon customer for years. I have no problems with the service. The issue I have is with the online payments. Every single time Verizon changes the online payment page, it gets worse and worse. IF IT AIN'T BROKE, DON'T FIX IT!!