Apple (Archive)
Trade in credit changes
I sent in my device, however late and my trade in went from $650 to $182 supposedly for damages. The phone was not damaged, if Verizon can make those changes and short you $418 dollars then you should have the option to receive the device back or get the new trade in promo credit. If you can take the credit away then you…
No credit for trade-in
We traded in an IPhone 11 in Jan22 along with (2) other phones but still no credit on (1) device and now I am being told that Cellular Sales cannot locate 1 out of the 3 devices.
Is anyone else having their phone go straight to voicemail and saying that their voicemail is not set up even though their voicemail is set up?
Is anyone else having their phone go straight to voicemail and saying that their voicemail is not set up even though their voicemail is set up?
Still cant port my Verizon number and its been weeks of calls and no help.
I have trying to port out my phone number for weeks from Verizon and I cant generte it on their website, or the app, or by texting #PORT. Nothing works. Ive called several times and they say wait either 48 or 24 hours. Ive recorded this entire process and now am going to file in small claimes court to get action. This…
Failed support + issues on return
On March 31st 2022, I decided to go with Verizon and got an iphone 11 because it was offered for free with the 5G plans. Upon getting the phone and activating it, only the calls and texts worked reliably. Anytime my signal goes below 3 bars the mobile data stops loading anything. This is not 1990 anymore, a cell phone with…
when not on a WiFi, my iPhone will not connect to the internet.
I believe this is related an inadvertent change to a setting.
How long does it take to post a number?
How do I port my number to another carrier? How long does it usually take to port my number from Verizon to another carrier?
Verizon Rebate for BYOD
I was supposed to get a rebate for BYOD for $500. I have talked to a dozen agents. 4 of them escalated a claim which was denied as ineligible without explanation. When I signed up to switch to Verizon service I didn’t get this kind of runaround and no warning I was somehow ineligible. Clearly Verizon has a policy of…
Need a current method to view call logs over 1 year old
Verizon BOGO iPhone promotion is a SCAM!
Verizon’s BOGO deal for the iPhone 12 was a SCAM! I am beyond frustrated with Verizon! As a loyal Verizon customer of twenty years, we decided to upgrade to the unlimited plans and add a line for our daughter to take advantage of the BOGO deal for the iPhone 12 pro max on December 29, 2020. One phone shipped a week later.…
Set up personal hotspot
Can you help me set up my personal hotspot I can’t figure it out
iPhone trade in received but no credit since July 2021
Back in July 2021 I bought a new iPhone 12 Pro Max and during that process I setup for $700 credit for my previous phone, an iPhone 11 128GB black phone. I sent the phone to Texas via UPS using the return label provided by Verizon in the return kit that was mailed to me. The phone was sent and UPS delivered to the Verizon…
very poor Verizon customer service
I have been with Verizon wireless since 2009 and you would think that that would mean something to Verizon. But it doesn’t. In October 2021, I went to retrieve an older backup from my MacBook Air (there was a backup on there from my previous phone iPhonex ) ; I wanted to apply that backup to my iPhone 12 Pro Max. Well ,…
how to approve transfer request?
how to approve transfer request? the email got no instructions.
Can I copy/print out text messages made before signing up on MyVerizon?
I see others have discussed how to print texts signing MyVerizon. I just set up account and am not finding any text conversations. I am wondering if I can access Text conversations before I set up the My Verizon account. Unfortunately need the messages for a court proceeding. Thanks in advance
Message + malfunction
Just downloaded Message + for desktop. Just after clicking "Start Messaging" and entering the code sent to my phone to verify, i'm presented with an "Internal Server Error" notification. Does Verizon know this is occurring? When will Message + actually work properly? Quite pathetic that i can't add an image of the error…
Mexico -> No Connection
Traveling in Mexico and cannot connect to make a call.
My # Apple iPhone XR will not reply to some text messages.
Issues receiving short codes
I just switched to Verizon, from my iPhone 8 Plus and upgraded to the iPhone 11 Pro. I’m able to receive both texts and calls as well as send calls and texts. I’m unable to receive short code texts in order to authorize access to my apps.
Apple Music on devices
Hi, I upgraded to the Get More plan and get an Apple Music subscription with it. I already have an Apple Music subscription that I pay for and use across all Apple devices. I'd love to use the Verizon offer and not pay for it, but am hesitant because I'm pretty sure the offer is only available to the device associated with…
problem with rebate
I purchased an apple iPhone from Xfinity after having used Verizon. Realized that the service was ineffective for me. Returned to Verizon. Purchased Verizon service. Apparently a rebate was issued but my email address was misspelled. I have spent HOURS trying to receive my 'rebate', with a multitude of departments. Twice I…
Promo credit for trade-ins
I traded in 3 phones at a Verizon store back in August. I received the monthly promo credit on only one phone. I have gone back to the store and have over 50 back and forth messages and phone calls documented trying to resolve this since November. I have spent alot of time and stress on this while going through surgery and…
Bill is paid...free gift
I received this message from my own cell phone number. I know it's not from Verizon so I didn't click on it. I see others posting that it came from a different number so this is very scary that it came from my own number. Also they silenced my notifications which I did not do. Please help!
Why can't I get my verification code from Amazon?
I just switched to Verizon from Sprint and now have an iPhone 6s Plus, previously I was able to text messaging when I placed orders or had delivery from Amazon, but when I send my verification code from amazon it never shows on my new apple. Help
Multiple Mobile Outages - Saint Pete, FL & ATL
I've had no cell service on at least 3 occasions in the last 30 days both in ATL & Saint Pete, FL. As a direct result, I'm unable to make calls to conduct business at work which in turn results in me making a lesser earning and up to being reprimanded by my employer. Last month, I purchased a new Iphone 13 Pro from a…
short code blocked
I have spent at least ten hours with Verizon since I bought my new phone which was expensive. I can not received short codes. I don't know who to talk to for help. I waited on hold for tech support yesterday for an hour and a half and never got through. I called corporate today and was on the phone for over an hour. The…
Unable to receive short code verification sms
Can send and receive normal text messages, can't verify my phone number with anything though because short code sms messages are not coming through... I got a brand new number so there should not be any issue... already been thorough all settings and reset the phone to factory and still nothing... I see this seems to be a…
Two Trade-In, One was received?
I sent two trade-ins, but only one was processed and received. I shipped them both in one box like I was told. How can I rectify this issue? They’re oils have clearly seen the other phone in there is they processed one phone.
*67
I dialed *67 + the 10 digit number. The call went through and the party answered, and asked is this Mr. Johnson? I said yes it is. But I was surprised that they knew my name. How did he know?
Asurion Replacement Phone Locked
I have received an asurion phone for Verizon and I am trying to move it to another carrier and the phone has a notification that says "not a Verizon sim card" and it will not connect to the other network. Verizon has verified that the phone has been unlocked on their end, but it doesn't change the status.