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Bad Signal, Slow/No Data Connection, Broken Hotspot
Since about May of this year I have not gotten more than two bars (LTE) no matter where I am. Took a trip to upstate NY where my phone was pretty much useless for days & I NEEDED my maps. Hotspot has not worked consistently which has affected my business and now my mail and all apps seem to be lagging. I've reset networks…
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Cannot disable voicemail / customer service
Drastically unhappy about the inability to disable voicemail on my IPHONE 12 mini. I tried talking to an agent which is a nightmare to get through, I finally get through chat, and I am informed that voicemail is a part of the technology and cannot be disabled. So is this a Verizon issue or an Apple issue because I'm about…
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Verizon Trade In Issue
I recently trade in old iPhone X device and upgraded to new iPhone 13 device. The estimated trade-in value was $800. The old device was in excellent working condition without even any visible scratch. I even took a picture before I sent. However, I now found a message posted in my account "On Oct 10 we evaluated the…
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iPhone 13 Pro 5G UW signal not working
My house has 5G UW signal, but the 13 pro is not able to pick it up. It stuck on 5G or LTE, but my wife’s 12 Pro picked up no problem. Does anyone have this issue ?
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Disney Bundle Issue
My patience level is 0. I got the disney bundle for free by upgrading to the 5G network. I had a pre existing disney account. Verizon told me to call disney. Disney told me to call verizon. Verizon said a supervisor would call me. Never happened. Now today a rep tells me to enter my credit card info in and when i do and…
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Garbled and phone calls breaking up/dropping, iPhone
About two weeks ago people I have been speaking with have said that they are only catching every other word and the connection is terrible, garbled or I'm simply "gone". It became so frustrating an issue as I have never had this problem with Verizon since switching over last year, but I use my phone for work and clients…
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Message management system
I’ve spent probably 12 hours, no exaggeration, on the phone with Verizon over the last three weeks trying to make my three new phones on new, ported over numbers work correctly. I still only have two of the three phones operational. I really don’t want to call back and waste another 4 or 5 hours on my voicemail so I’m…
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device swap - "we are unable to find the details in our system for this device" error
I'm trying to swap phones with someone on my account using the Swap Devices page in My Verizon, but after I click on the two phones to swap, I get an error message saying "we are unable to find the details in our system for this device." The two phones I'm trying to swap are a 2018 iPhone XR with an existing line and a new…
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visual voicemail
I recently switched from an Iphone 6s to an Xr. Everything seems to be working just fine except for visual voicemail and/or voicemail in general. When a voice message is recorded there is no indication on the voicemail tab that there are voicemails. Instead I get a text message that has a lot of programming text along with…
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Lost phone
I have been a Verizon customer for 11 years. In early November I ordered a new Apple Iphone 13 pro max. After 2 weeks I was notified by UPS the phone was delayed. Then, 2 weeks later UPS says the phone was lost. Verizon said I needed to submit a claim to UPS? Their shipper lost my phone and they are requiring the customer…
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Different Verizon account for iPhone than Apple watch
My company provides my iPhone on their company account, but will not provide an Apple watch. Will an Apple watch work if I have it on my personal Verizon account but sync it with my company provided iPhone?
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Continual Unauthorized Cahrges
55 minute one day and no answer. 85 minutes holding with a disconnect another day. Today. This interaction has been going on since 10:32 AM. Verizon clearly is un-able to explain it’s own bills. I do not have any more time today to give Verizon. Verizon is unable to tell me why they are without notification and explanation…
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E911 Address Error Message can't bypass
I am trying to set up my SmartWatch. Got all information in, and came up with screen that my E911 address is invalid. Zipcode, address, city invalid. BUT IT IS VALID. And I can't bypass it. My address is correct. Verizon says it must match the USPS and gives a link. I went to the link and it matches EXACTLY. I am told by…
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my phone does not always receive group mms messages when a non iphone user is in the group. What is the problem.
my phone does not always receive group mms messages when a non iphone user is in the group. What is the problem.
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Call filter not working
After the iOS 15.2.1 update, my phone did a hard reset. I’ve no idea why. I downloaded the call filter app again. when I try to set it up, it says it needs to access my contacts but when I click on settings to do that, there’s no way to allow that access. How so I fix this?
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Lost Package
I recently returned two iPhones (for a trade in) through UPS. I consistently checked the tracking info on their App and on 1/11/22 it said, "out for delivery". I checked again later and the status changed to "processing at UPS Facility". That status has stayed the same since the 11th and today is the 14th. I finally got…
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Billing Issue
I’m a new Verizon customer and I have been having major issues. First I upgraded my phone to an iPhone 13 mini and Verizon sent me 2 iPhone 13 minis and charged me for both. Also my trade in that they said would be worth $550 Verizon said they never received although I have an email from Verizon confirming they received it…
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Disney+ Bundle
I switched to Verizon a year ago and got the Disney+ bundle. How does the renewal work? When do I start to get charged and is that through Verizon? Will I receive a notice that I am about to be charged?
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promised promotion
I purchased an iPhone 11 from a Verizon store in Cypress, California in JULY 2021. I was promised a promotion that was not applied to my account. Promotion was iPhone 11 for $300 [basically you pay $300 and you receive the other $300 in credits on your account each month. Instead of crediting my account - they are charging…
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Transfer iPhone 6s to iPhone 6s
I want to transfer my iPhone 6s to another iPhone 6s
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Charged for Apple Music on Get More Unlimited
Under my account my plan (Get More Unlimited) shows that apple music is included in my plan yet Verizon is charging me 9.99 for the subscription. Is anyone else having this issue? I keep getting the run around by Verizon Reps why this is happing.
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SIM card stopped working
My fairly new phone’s SIM card just stopped working. Tied taking it out and putting it back in and it worked for a little bit, but now it doesn’t even register it. Any suggestions on what to do next?
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E911 broken
Yep, still a problem. I can’t enter an e911 service address for my iPhone (I see “System is unavailable. Please try again later”). I also can’t start service on my new Apple Watch 7 when the process breaks at E911 (I see “Please enter a valid E911 service address”). Yes, my address is correct. Yes, my address is exactly…
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Poor Connection
Every phone call I make or receive from out of state today has a really bad connection. Is there an outage somewhere?
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So the Trade-in program is saying Find my iPhone wasn't deactivated... but it was
After two weeks, the Verizon trade-in program finally says they received my trade-in iPhone 4S. But under "Adjustment Reason", it says, "Activation lock not deactivated". I've been searching online everywhere and it seems like this has happened regularly to many different people, all saying that they were ripped off. I…
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does SIM card need to be removed before trading in my old phone?
My husband and I purchased 2 new iPhones (13 and 13 pro) just before Christmas at a Verizon store. The store didn’t have them in stock, so they were shipped to us by UPS. We are trading in our old iPhone 7’s. On the old phones, Find my iPhone is turned off and the we went through the “Erase all content and settings”.…
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iphone 13 shipping and delivery delays
It's been three weeks since Verizon took our money for new phones and still nothing to show for it. No indications on the website or when making the purchase that these particular phones were on back order. No updates since then in support. It took Verizon an hour+ on chat to confirm the order had been completed in…
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Verizon trade-in is unreliable and NOT RECOMMENDED !!!!!!!! Don't waste your time or money!!!!!!!!!!!
I have been a loyal Verizon customer for 11 years... That is going to stop at the 1st of the year!!! We were offered two new Iphone 13 pro's if we would trade in our Iphone 12's which were both over 50% paid off. We received the new phones and promptly sent in our old phones. They received the old phones within two weeks…
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Order Incorrectly Cancelled by Verizon
I placed an order for an iPhone 11 which required verification of my address and identity. When I called the fraud department, within 24 hours, they gave me a non-functional link to upload verification documents to. When I called back, the same day, they gave me an email to send verification documents to. I received a…
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Unable to Authenticate Message iPhone 11
I recently purchased a new iPhone 13 to replace my iPhone 11. This is a company paid phone so the instructions to transfer the service to the 13 state to call a number (from the old 11) and to follow the prompts. I dialed the number and began the process but unfortunately the call dropped. I redialed and received the "we…