Apple (Archive)
Can’t sign in to my Verizon app. Keep getting error code
It looks like your device is not eligible for SMS and you do not have your email-id Set up.
4G LTE extremely slow
I've had 4G LTE on my iPhone 7+ in my area for years now and it worked perfectly. Ever since Verizon has been rolling out 5G service, my 4G LTE service has degraded to the point it is almost unusable now. The only "solution" I've gotten is to upgrade my phone when I know for a fact it isn't my phone that's the problem, its…
Paid off the device in Full
I paid off the iPhone 11 64GB Product Red color Monday night to be free of the device payments on it right, and as I was trying to get a different phone to upgrade, inside a retailer store at an wireless center, they saying that Verizon saying I'd have to pay he phone in full and not be able to make device payments on it,…
Iphone 13 upgrade will not activate
Upgraded my iPhone 11 to an iPhone 13 today. Activation would not complete and now neither my old 11 nor my new 13 has cellular service. I spent hours on the phone with 5 different customer support/tech agents who can not fix the problem. They say I just have to wait 24 hours. One person told me she would call back in 30…
No visual voicemail on 6S
Hello, I've got a problem with "voicemail full" on my Verizon iphone 6S but no voicemails showing in visual voicemail. In Settings, Cellular Data is On, I have tried resetting the network, and also tried calling the phone and voicemail. None of these are working. Does anyone have any other suggestions for how to solve the…
Iphone 6s, when I start facetime I can see them but they cannot see me, why is this? They can only see a circle with my initials in the middle but no
Verizon Returns Center Phone Number
I have been having issues with a chargeback fee from Verizon for about a month now as Verizon "never received my device". After checking the tracking number it was marked as delivered by UPS and after about 4 support agents, the one that I had called on the phone called the returns center and was told that they received an…
Received empty box instead of iphone 13 pro max
So I was supposed to get iphone 13 pro max delivered today. I received a box through UPS and signed for it. Box was really light so I assumed there will be sim in this box and phone is probably going to be delivered later today or tomorrow. But when I opened the box it was empty, no sim card, nothing inside the box. Of…
call Canada from Mexico with US cell international plan
I have a US Verizon plan with unlimited calls to and from Mexico or Canada. How do I call someone in Canada while I am in Mexico? Seems like I should be able to do that but it's not working the ways I tried.
iPhone early device payment payoff/upgrade question while I am on the device payment plan
My question is: If I do the early upgrade of my device payment as I have the iPhone 11 on the device payment plan, will I have to send Verizon my current phone I have once I pay off the remaining balance on it that I have paid? Is it true that if you pay half of the phone amount of what it costs that you can do an early…
Don't trust chat by Verizon
I just upgraded to an iPhone 13 with an online chat agent by the name of Calvin. He promised me an $800 trade in for my old phone but never included it in the order. We discussed it multiple times on the chat and he assured me it was all handled. Now that the deal is done he never included the trade in and I've been back…
Apple locked
I need to know where to get a copy of the original documents when this plan/phone was created a few years ago. I am locked out of my account with Apple and they will not reset without proof of purchase. Can not get updates or access certain files and turn off “FindMy” since I’m locked out. I want to upgrade my phone but I…
New IPhone 11 Setup Issues
I just got a new phone and service with you guys. I put in my SIM card, but I get an error saying iPhone is not activated, please contact your carrier, and I am unable to text, call or use LTE. I switched my old SIM card just to see what would happen and it activated. But when I switched back to the Verizon SIM, it had the…
Call Waiting!
I purchased brand new IPhone13 ProMax 1 Tb 20 days ago,since I bought the phone my call waiting aren’t working. How frustrating even when I schedule Verizon to call me In meantime somebody else call me and their phone call goes straight to voicemail. I been Verizon customer for past 4 years and I never had any problems but…
Voicemail Not working
I’ve been told by multiple people that they can’t leave voicemails. I had “default” voicemail set up by the looks of it. When I call my number I get a “message management” prompt that asks for my mailbox number. I’ve reset my network. I’ve tried setting a custom voicemail. Nothing is working.
Why did my phone suddenly switch to extended network?
I recently moved and had a signal up until yesterday. Then suddenly my phone switched to Extended Network And I am not receiving calls? My new zip code is 78852. I can't call #48, *228 or any of those. I get a message that the number or code I have dialed is incorrect. Text messaging and outgoing calls work, just not…
iPhone losing service connection
Iphone 7 is suddenly losing service connection. sometimes rebooting will help and sometimes it does not. phone has been well cared for. why is this happening
Purchasing at Best Buy - How to do Verizon Trade-In with Change to Unlimited Plan
I'm planning on purchasing an iPhone 13 Pro. I'd prefer to purchase it from Best Buy in-person. I see from Best Buy that I can still use Verizon Payments and also take advantage of the trade-in on my iphone X 256GB. I'm on an old 24GB plan, so I'll have to switch to the new Get More Unlimited. Do I buy the phone at the…
Stopped receiving verification texts
I have had my Iphone for a while now but the past week I have not been receiving any verification texts that are being sent from my bank etc. What is the reasoning behind this and how can I fix this? Thanks.
voicemails
iphone 8 I have deleted all voicemails, cleared all deleted VM on my phone. I keep getting mailbox almost full, it seems that when I delete VM on my phone verizon is not deleting VM on verizon server, this seems to be an ongoing issue
Iphone Visual Voice Mail Problem After Switching from Android
If, after moving to an Iphone from Android, you are getting gibberish text messages on your Iphone when you receive phone calls that go to voice mail (i.e., messages that start with "VZWVVW" ) do the following: 1. call tech support at *611 and tell them your getting text message gibberish when you get notifications of…
Iphone 12 calls network issues
We have been experiencing people not being able to hear us every time they call us. If we hang up and call back, sometimes it's fine, sometimes they drop. This all started with IPhone 12. Before this we had an XR, a network extender and used wifi calling and it was working. In researching this community in 5 minutes I saw…
How do I see my contact list on the website?
Promo Correction
On December 5, 2021 we ordered (online) three iPhone 13s and one iPhone 13 Pro, each with a $650 trade-in credit. (Trading in 3 Iphone XR’s and an IPhone 11). A week later I noticed all four lines were eligible for a $800 trade-in credit. On December 13 at 4:09 PM I called Verizon and spoke with Mary, very helpful, who…
BOGO SCAM!!!! Leaving verizon today!!!
Bought 2 Apple iPhone 11's on a BOGO Promo a year ago. The agent helping me explained that the promo required me entering Verizon device payment program, but that I was able to pay off the $750 balance at any time. After a year, I paid off the phone ($343), or so I thought. When I got my bill this month it was immediately…
4 bars but no internet access
My Verizon iPhone 12 mini shows 4 bars of service but I get no internet service almost every day. If I turn on wifi I get service. I can only use the wifi at home and so I am limited to using the internet. Why can't I get to the internet on cell data?
C-Band
January 20, 2022, lots of articles came out claiming that AT&T and Verizon would “flip the switch” on C-Band. When will this switch be flipped? I’ve driven all over California and have not seen the UW next to the 5G in new Ultra Wideband areas that have been added to the coverage map. When will Verizon flip the switch on…
Why is there a $50 withdrawal from my account with 800 902 0204 as transfer account? I never received a call
Roaming
When travelling to the caribbean how do I avoid roaming charges? What do I turn off?
Changed number online now I can’t make calls
Yesterday I changed my phone number online. It said it should be an easy process in the FAQ but I cannot make any calls. I did all the automated tutorial walkthrough to try to fix it. I called customer service and they spend over an hour on the phone trying to get it to make calls. A supervisor said they would call me back…