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Iphone 15 Preorder
VZ lost my preordered phone, and is dragging heels on canceling it. They provided a tracking number, but never sent the phone to Fedex (confirmed by Fedex). When I call, they keep saying it ships on the 22nd, not that it arrives on the 22nd. I was also told on the phone that the stores will not have Iphone 15 until next…
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credit not received as promised
I reluctantly agreed to upgrade to an iphone 14 as I was promised it would not be an additional charge with our plan if I traded in my existing phone. The promotional credit has never been applied to my bill even though the phone was received in June. I've called or texted 5-6 times since then and every time I am told the…
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Voicemail no longer works on iPhone 12 ProMax
My phone no longer accepts voicemails. When others call my number and it is supposed to go to voicemail, they get a message that they have called an invalid number. Can anyone help?
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No data despite 4 bars of LTE service on device
My iPhone 14 Plus is showing 4 bars of LTE at my job, but I am getting no data service. Please help me to resolve this issue. I started working here from May and this has been an issue since the beginning.
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New Apple Watch
I’d like to upgrade my Apple watch 7 to an is there an benefit too adding a line vs just upgrading(promos)? Verizon chat won’t give me a straight answer.
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Phone not delivered.
Hi. I placed an order on 9/14 for two iPhone 14 that was set to deliver on 9/18 at 8pm. I was home all day waiting for my delivery at 8:10pm order said delivered but no one showed up nor I’m seeing my two iPhones. I will not communicate back and forth between UPS and Verizon. This is a Verizon issue and Verizon needs to…
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Devices
How do I show all my devices on one Verizon account
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Poor reception slow/freezing data iphone 12
Having awful connection issues with the two iPhone 12 pros on my account. Was only having issues when switching from 4g-5g but reception has declined at home and data speeds are terrible everywhere throughout the day. The other phones on account work fine. Have done all troubleshooting steps repeatedly and am now awaiting…
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iMessages showing on logs
I have an and my husband has an and we use iMessage for texting. I was wondering why do our calls and texts show up on the logs if iMessages are not supposed to be able to be logged. Also sometimes even with my iMessages turned on and I am connected to Wi-Fi my text will still send green. He claims his iMessages are turned…
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Iphone 12 Pro Max - loses connection
I have an IPHONE 12 Pro Max. I'm having problems sending texts, FACETIME, etc... If I'm on my wifi - I have to leave wifi and then only have 2 bars. My daughter lives right around the corner 1mile and when she facetimes me I get an exclamation mark and we lose connection all the time. This has been so frusturating. Tried…
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Poor signal and getting worse
Hello, I live in zip code 55112. Over the last couple years coverage has gotten worse and worse. Most times I have at most 2 bars, but often 1 and sometimes "SOS" for service. This is 5 minutes outside of a major metropolitan area. Even with what service I do have text fail to send frequently due to poor service. Get it…
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Upgrade
According to the device overview page for my account my phone is eligible for an upgrade. However, whenever I click on the 'Upgrade' or 'Upgrade Now' buttons I am lead to a blank page. This issue has persisted for a week now. Also, whenever I try to open any of the Support pages I am taken to a page that says, 'Sorry we…
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iPhone 11 Pro in Greece
Hi, I am travelling to Greece and would like to use my iPhone 11 Pro. My question is can I use an "0range eSim" in my verizon unlocked iPhone 11 Pro. The Orange package is about half the price of Verizon international plan. Orange: 14 days, 30 GB, 120 minutes international calls, unlimited in Europe. $50. Thank you,
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Use Verizon Phone as dial up modem.
I'm taking a trip to the Federated States of Micronesia. While I intend to buy a sim-card when we arrive in FSM, our plane makes a 2-hour stop in Majuro, on the Marshall Islands, You aren't always permitted to deplane and enter the terminal.. Neither location (FSM nor MAJ) has any Verizon data services available. I'm…
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I Phone 14+
wife and I purchased new I phone 14+ I was transgerring all my data via I cloud and ended up with all of my wifes data, messages, apps, etc. how do I delete all that off my phone and reinstall it correctly? Apparently we share I cloud account? Thanks!!
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Music
My daughter recently had to get a replacement phone. She’s having trouble syncing all her music on the new phone. Phone settings are on, she looked at her Apple Music on her laptop and should be synced …. Any thoughts?
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iPhone offer too good to be true?
I was browsing the Verizon site the other day, looking for a new iPhone. I've been clinging to my old iPhone 7 for years now because I don't want to spend a lot of money on an upgrade. I started chatting with a Verizon sales rep, who said the company could offer both me and my wife with an iPhone 12 -- for free. I asked…
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Order new phone
When will I be able to order a new iPhone 15 pro
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Bought a blacklisted phone
Hi guys, I bought an iphone 14 pro on the 7th from somebody and they later reported it blacklisted on the 9th. Am I completely out of luck here? Thanks
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eSim
I ordered an eSim for my phone and have yet to get a code. When I load into my order on the app it tells me there is an error loading the screen. I cannot call customer service because I do not have the eSim on my phone. The live chat links are dead, and in fact are not even links. I would like to activate my eSim.
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Block all text messages sent from email not saving
I receive over 100 email to text messages a day and need this to be blocked but the feature does not save. I click both check boxes and hit save but if I refresh the page they are both disabled again. Located here: Account -> My Plan -> Blocks -> Block Services -> Emails & Domains -> Message blocking preferences Message…
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ID Verification
I just ordered new mobile service & they sent me the link to verify my identity, but came up invalid request. How do I verify now??
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No service
I don’t know what is going on with our cell service. I figured at this time that there would be service everywhere. Where I live I get no cell home service and have to rely on WI-FI. Well our WI-FI is always out and my dad is 84 years old and does not know how to connect to it. So in case of emergency we have no way of…
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1 bar-cant get or send messages with attachments help
Can't send or receive attachments on either texts or email messages. This seems to relate to my phone doing an auto update yesterday. what to do?
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Rebate
I bought 2 new iPhone 14 pro max and never received any rebates
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unlock old VZN iphone for use with eSIM abroad
i recently upgraded my iphone and want to use my old one with an eSIM while my daughter is in the UK for a year but get message unable to activate eSIM contact carrier
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Verizon asking for 2FA but my phone is broken
My Iphone is broken and im trying to access my verizon account to see what i can do about it but its asking for 2FA that goes to my phone, and i cannot verify it. I have a watch that is cellular connected, but it wont let me verify through it.
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Customer Service from Business Department
I contacted the Business Support line on 8/17/23 to inquire about creating a business account. After telling the representative, Xavier Woods, how long it took me to reach the line, he showed no concern. As I inquired about the business line, he was unenthused while giving instructions. I submitted the documentation as…
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undo reporting text
hi - looking for help. How to undo reporting a number to spam? I use to use a number that is a square/reward account. I did check it is not on blocked list. Apple community discussions said this cant be fixed. any suggestions!?
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Calls going straight to VoiceMail - no one at customer service or chat line will ever pick up or respond
Most of my calls are going straight to voicemail and get the notification 30-45 minutes later. This is my business line! FIX THIS ISSUE OR I'M GOING TO T-MOBILE.