Apple (Archive)
Installment sale agreement number
My laptop died in the process of getting the installment sale agreement I want to know if I was able to complete the process an my application was fully authenticated my installment sale agreement number is an my email address is [email address removed per the Verizon Terms of Service] [Edited to remove personal…
Messages
If someone’s phone is turned off for a few months will they get my messages I sent when they finally turn it back on?
New phone= ew problem$!
After holding onto the apple 13 for years I was forced to get a new phone mine had been hacked so many times I was starting to loos my mind between chemo and my dog passing. This is the last thing I need to deal with! Mark ups and not knowing disconnecting an old phone would erase everything off all devices and if you have…
I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?
I'm trading in two iphone 11. I received two boxes. Does it matter which phone goes in which box?
411 Search charges
At least 4 of my last phone bills have included 411 Search charges on my husband’s line. The calls only last a minute and he states he didn’t make them either purposely or otherwise. I have called Verizon several times to no avail. I’m at a loss as to how to stop the charges. I’m considering switching carriers to alleviate…
iPhone 15 custom voicemail greeting not saving
The custom voicemail greeting on my iPhone 15 won’t save. Anyone have a fix for this? #custom voicemailgreeting #iphone15
Empty box
Date is December 11, 2023 pond delivery from the UPS driver of my 14 pro. The box seemed awful light and it was an empty box open in front of UPS . He took the empty box the UPS driver and registered it as a non-delivered. I cannot get anybody at Verizon to rectify this issue. I have spent countless hours, round and round,…
The service you are attempting to use has been restricted or is unavailable
I get this message, The service you are attempting to use has been restricted or is unavailable, when I call this number +1 (470) 647-4696. Is there a problem with my service?
lost text on iPhone
Stranger (previous craft show customer) text me right before Christmas wanting a shirt and I said I could do it after Christmas and I did not delete the text but I cannot find the text anywhere. Not in regular or deleted is there a way to find all texts under Verizon online. I just tried using the online chat and it just…
Iphone 6s won't turn on. Can I trade it in for Iphone 15?
I need help! I have an old iPhone 6S that I want to trade in and upgrade for an iPhone 15. The iPhone 6S died the day I upgraded my phone a few years ago. It has never turned on since. Verizon sent me a text message that said I can upgrade to a iPhone 15 with any qualifying device broken or damaged. When I go to upgrade it…
Bluetooth developer
How do you activate Bluetooth developer settings on iPhone 14?
Does Verizon supply the sim cards to Xfinity Mobile?
My old iPhone 6+ stopped working 12/27 with only grayed out bars showing, but doesn't say No Service. (iPhone 6+ has not been a "bring your own device" option at Xfinity Mobile for some time, but has continued to work just fine.) Verizon directly says it still supports the iPhone 6+, but flags my sim card as needing an…
IPHONE 10 cannot power off
IPhone 10 froze due to accessory not supported? Tried to power off and cannot even do that.
New iphone not shipped
I ordered an iPhone 15 plus a few days ago and submitted all the necessary documents online but when I attempt to check the shipping status, it will not allow me to view anything only saying "Error." The money has been withdrawn from my account already. I have not received any updates, and when I try to contact customer…
Hot Spot with Kids Plan
Does the kids plan offer a hotspot?
Device unlocking technical question
I am aware of the policies on unlocking. I purchased an iPhone 15 pro max on Oct. 23, 2023 through Best Buy. I activated the device within a day or so of purchasing it and used it for a couple days. I suddenly had to travel abroad for a family emergency and have been abroad for over 2 months. It’s been over 60 days since…
Try to remove SIM-lock from my iphone 7
I called customer service twice over the past 2 days. When I check the phone setting, it still says SIM-locked. They said it'd take 48 to 72 hours. Does it really take that long?
notification settings
How can I make my text notifications vibrate but make my alarms loud? I have every setting for volume all the way off but my phone is still making noise. Iphone 14 plus
Trade in values
I have been a Verizon customer for 19 years. This is by far the worst experience I have ever had. Trying to get trade in values in competition with other companies in the market. Verizon promised several times they would match it every single time I ordered the device the trade in were cancelled and the representative who…
Activation
I need to activate my mobile device im having trouble with what do I do
Upper management request
Hi. i have spoke to 4 people over the past week. Though all have been great, they all were supposed to get back with me or have someone get back with me. No one has. The last was Jose. Awesome guy. I was guaranteed that Jose’s supervisor would call me after a 30-hr meeting or Jose would check back before his shift ended.…
15 pro max locked policy
I have a 15 pro max that’s locked to Verizon wireless , it’s more than 60 days and it’s still locked . Pls is the 60 days working days only or Saturday and Sunday are part of the days counted .
Texting & Phone Calls to/from iPad Mini
Good afternoon. I have four devices on my account which all have phone numbers associated with them. I am trying to text and/or make phone calls to/from my iPad Mini ($10 - Unlimited plan). I have two Samsung S23 Ultra's that are on the same account which we use as our daily devices. Is this not an available option? Thank…
Complaint
* I am a single mom. My daughter was in an accident earlier this year and has been on life support. I have struggled to pay my phone bill because of not being able to work full time due to my daughter being in the hospital and caring for my other two children at home as well. I could not keep my payment arrangement on…
No SMS
I cannot receive SMS texts & I'm missing vital medication alerts. Apple says it's the carrier & only Verizon can fix. I can send SMS. Does anyone know the solution? I cannot get through the stupid prompts to actually get to a real person. It was not like this 4 years ago. Verizon is the only company that makes it…
Black Friday deals 2023
On November 29, we upgraded to two.new iPhone 15 Pros and ordered two Apple Watches as art of the deal. The watches were scheduled for shipping on December 15, but the was changed to will be updated. I reached out to support, but they haven’t been much help. How long does backorder mean?
iPhone how 14 pro max SOS
Hello , my IPhone been stuck on SOS for more than two hours. Can anyone help me out with this?
Data doesn't work unless I have 5G-UW
Have been having this issue for a while now and just saw a bunch of similar threads. If my phone doesn't have 5G - Ultra Wideband I get absolutely no data connectivity. It may say 5G or LTE but nothing will load unless it has that 5G-UW in the top right corner. Felt like I had far better coverage when we were on 4G and…
Not getting 2FA text messages
Hello, About a week ago I switched from ATT to verizon. I went from the iphone 11 pro to the iphone 13 pro. All my calls and texts are fine and everything is working as it should except 1 issue. I am unable to receive any text messages for 2 factor authentication. When i got my new phone i started to log back into all my…
Apple Watch not able to switch number on cellular Setup
I've had an Apple watch SE and awhile ago upgraded to an newer apple watch after i lost the old one. Previously, I had LTE on the old watch and am trying to log into my account to readd the LTE on. However, I am on a family plan so the username automatically defaults to my number despite the account username being a…