Apple (Archive)
Why is the service only at two bars??
Terms and Conditions
I am beyond frustrated. I ordered a phone by phone - signed terms and conditions at that time. I received a notice that my order was on hold until terms and conditions were signed. Cannot access at all on app and can’t complete the form on website. I stayed on chat for well over an hour only to be told I could try calling…
Escalation
I'm looking for some help with my trade-in issue as I couldn't get any help from the customer reps. I traded in my phone back in December to take advantage of the Verizon iphone 12 pro trade in $440 credit program. I shipped my phone in the package sent by Verizon through UPS. UPS status showed as delivering tomorrow for…
Text messages
How do I retrieve old text messages?
iPhone X will not boot
My IPhone X will not boot for me to use.
Refund
I had ordered an iPhone 12 online and been waiting for almost a week to pick up the phone only to find out it was cancelled and no explanation on why it was cancelled- already terrible customer service. On top of this, there was no receipt saying that I would get a refund back and the payment had already been posted for on…
Verizon cloud music
Why won't my music play in the cloud
can I use my old sim in a new-to-me phone?
I purchased a used iPhone 6 to replace a damaged phone. I was provided a new verizon sim card. Can I use my old sim card instead?
Your call cannot be completed as the call's party is temporarily unavailable
Hi- I have an international phone plan using which I was connected with my family in India. For the past 3 months, I have been unable to make any calls to ANY cellphone user in India- and I have tried calling family and friends on a variety of cellphone numbers. The message I get is consistently: Your call cannot be…
the 200.00 when you activate a ipad with cellular and wifi
Does anyone know were the form is to make out to get $200.00 rebate?
Rebate scam
Hello. I feel as though I have been scammed by Verizon. Was promised $450 Per line rebate. No direction, no communication. Was told it will take a few billing cycles, then nothing. Called Verizon, was told all is well. Nothing. Chatted again, said I was behind my 30 days. I have now read other complaints of similar…
Why was I put on Cash Only status when I never bounced a check
Why was I put on Cash only. I have never brounced a check. I tried to pay my bill online it will not let me. Please verizon let me do what I need to do.
Verizon Customer Service terrible
Verizon is a money grabbing scam. Customer service and their online billing terrible. The finance department is incompetent. They are charging me for months of service during years when I didn’t have Verizon service. I lived in Ireland and wasn’t even in the USA. And no one can fix this or explain it. They are a bunch of…
Missing phone magically
I went through a horrible trade in process with Verizon had me stressed for days. I mailed in my paid off phones I was trading in all 3 in the same box. Verizon received the phones and applied the credit for all 3 then about a week and a half later I received an email saying Verizon was missing one of my phones and taking…
Can't enable Personal Hotspot on iPhone 5, iOS 6
I just joined Verizon with the iPhone 5. I joined my wife's existing Verizon Wireless account, and turned it into a "share everything" plan. The Personal Hotspot feature on her new iPhone 5 works just fine. It doesn't work on mine. I'm presented with this error message, to call Verizon at 611 to enable. I've called Verizon…
Dialing Puerto Rico
Verizon, why am I getting a message that a call to Puerto Rico will have international charges? It is not an international call. Thanks for a quick response.
Order still processing? Final credit approval?
So, I got a order confirmation or a 'your order is complete' email. I ordered my Iphone 8 plus two days ago- chose two day shipping.. and it's still processing? I'm afraid I won't get my phone on time based upon other forum-posts. I'd copy and paste what it says but the site said: Maximum attempts tried for the Order…
Apple news+ 6 month subscription reward not working
Hi, Apple news + 6 month subscription Verizon reward is not working. First I was on chat for Verizon representative for 30 minutes, told uninstall and reinstall the apple news app, then given a number to call which I spend 1 hour. I called that number and representative took all the information and told me its apple issue…
Verizon not giving the credit for iphone 12 mini that was promised
I called to see my options for a new device and I was offered a new iphone mini 12 for my existing line without the trade-in. The agent helped me through the whole process. When I got my first bill, I was charged for the full price so I called and chatted with several associates and I was reassured that I will get all of…
Order on Hold for Payment
It would not allow me to put in my credit card information for three different cards, it told me I needed to call support. When I called support I could not get through to a person. When I tried contacting a live chat agent, nothing could be done either. Eventually it would not even let me get through to the payment…
Espn
Why does it ask for a credit card
Call Filter Server Connection is Unavailable Right Now
After upgrading from iPhone X to iPhone 12 Pro Max, when I launch Call Filter, I receive the message: "Server connection is unavailable right now." I have received this same message for the past few days.
iPhone 12 hotspot on but not visible to other devices
Since my wife upgraded to the iPhone 12 we can't connect to her hotspot. She can toggle it on using her phone however other devices can never discover the network. We have tried resetting the network on her phone and then turning the phone off for 2 minutes so that it could properly reset. Still it appears turned on…
Cellular Data Connection Does Not Work
I have had an iPhone 11 for a year and for the last 4 months whenever I leave home try to access the internet with Safari using Cellular Data the websites start to load and then "timeout". Other apps that need internet will work. I have removed the SIM card for 20-30 seconds and that fixes the problem for the moment but it…
Verizon My Numbers App
When I try to log into the app I receive the following message 'Number ineligible, too many requests' any thoughts on how to reset this?
Iphone 13 Pro Not Sealed?
I received my iPhone 13 Pro from Verizon and the iPhone box was not sealed with the normal plastic. The box was open. The phone looks untouched, nothing is missing, but thought it was strange. When I have purchased from Apple directly the box has always been sealed with plastic. Has anyone else experienced this? Thanks.
My phone died totally. Step 1 setting up new phone is start my old phone and back it up. Can't!!
So, trying to set up new phone. Step one "back up your defective phone" - says to go to vzw.com/content-transfer to find the backup option that's best for you. However, all of them require starting your old phone which is the very thing I can't do. Battery died permanently, it won't go on, that's why I had to GET a new…
iphone
If I don't answer a call how can I forward it to another #. Not auto forward but my phone DOES ring and if I don't answer it then forwards.
Being charged for phones I never received
Customer Service
another story about the Verizon Bait and Switch Trade in I was recently on the Verizon Website and was completely amazed that they were offering me $800 for my iphone 8 Trade in. for an iphone 12 pro... not even a iphone 13. So I place my order .. from start to finish everything says that i will be getting $800 trade-in.…