-
Updated to IOS 15 Killed my I phone 7
How can I get my I phone 7 to reconnect to the verizon network?
-
Circuits are Busy, 611 not working
Problem: when dialing any customer service number (ie: 1-800 numbers) I receive ‘all circuits are busy please try again later...’. However, when dialing private numbers (is: friends, contacts in phone) the call goes through. When dialing *611, I receive ‘the call cannot be completed as dialed’. What is going on and how to…
-
Upgraded to unlimited plan, activated today and unable to get the credit promised. Promo ends today
Upgraded to iphone16 pro max. Chat agent sells me this unlimited plan and says I’ll get back credit with current promotion which ends today 9/30/21. On chat waiting yesterday for about an hour, another 30 minutes today. Called 800-711-3400 and waiting for 30 minutes today. I should have read on Yelp about the lack of…
-
Verizon not giving me $800 promotion for switching
Hello, I switched to Verizon a few days ago. I pre-ordered 4 Iphone 13's, & I was told by my salesman Mo that I would get $800 for my trade ins. My phones came in & I turned them on on 9/25. I have not received any material or info on my trade ins. I called & emailed my salesman numerous times & he hasn't returned any of…
-
Iphone 13 Pro Pre Ordered Who will I get my phones
On 1the 18th I pre ordered 2 13 pros and made trades of my others iPhones. Why can't Verizon tell me when they'll be shipped? After setting up the order They can't tell me when they'll ship. Although they took my sales tax and upgrade money. Funny thing is 3 days later I get a box and thought great my new phones but it was…
-
Online Order Cancellation and Issues After Cancellation
Hello! I recently upgraded one of the two lines on my account. Originally the site told me that it was back ordered and would ship on Oct 14th. When I placed the order for the upgrade, I received a text that the phone was ready and I could go pick it up at my local store. While that is wonderful, I was in no place to be…
-
Terrible Customer Service. Cannot Talk with ANYONE
I have questions about my account and I have not been able to talk to anyone for the past three days. I do not understand why when I cancelled my upgrade my account is showing the line as having been upgraded. I need this to be cleared up so that I can complete a new upgrade.
-
BYOD $450 Rebate Issue
Hi, I opened up a new Verizon line on 3/21/21, but it was until 4/28/21 when I revisited Verizon official website to know this rebate (BYOD, get $450 back), which requires to initial the rebate within 30 days of activation. However, to the best of my knowledge, I did not receive any notifications from Verizon app about…
-
iPhone 13 or 13Pro?
Looking for some suggestions here. I am ready to upgrade and choosing between a or . I don't see too much difference. Reviews mention the screen refresh rate better for the Pro. Any of you notice it making any difference for normal everyday use. Any recommendations for one or the other is appreciated.
-
Wifi Calling is not working iphone 11
I wonder if Verizon has the world's most frustrating support system? It is designed so poorly. I do not get cell service at all at my house. I use wifi calling. it spontaneously has stopped working and so i followed the support articles to reset the settings, netwrok settings, etc. but now, to enable wifi calling i get a…
-
Worst coverage
Verizon coverage area gets worse and worse every year. Over past two years I get dead spots all over city. My T-Mobile better is so much better and cheaper
-
Amazing CSR
I had the most positive experience on 9-22-21 with CSR DJ (Dennis) and I wanted to send him a shout out! I don't think this is the correct place to do that, but I could not find the right place. He genuinely cared about my issue and was not going to hang up until we solved the problem. He was friendly and very…
-
4g plan
We have a 4G plan why does the phone always say Verizon LTE or 3G at the top
-
No 5G UW in San Diego on iPhone 13 Pro
I have the proper plan (Play More Unlimited 5G UW) and the new iPhone 13 Pro and I have all the settings correct but no matter where I am in San Diego I do not get the 5G UW, just the regular (slow) 5G. How do I resolve this?
-
Personal Hot Spot
I tried setting up a personal hot spot and I can't. My XR no longer has a button to do so and when I click the link under Settings it takes me to the Verizon home page (without anything about a personal hot spot). I changed my plan to make sure it was compatible and still the same vicious circle. Please help!
-
No signal
This is a complaint. Starting yesterday Local Verizon Stores received an onslaught of calls complaining that some iPhones stopped working with the message “NO SIGNAL” . We did all the know ways to reset our phones and check settings to no avail. Today the phone is working. The 3rd party store advised “work was being done…
-
I cannot call ONE phone number from my iPhone X
I cannot call only ONE number from my iPhone X. The call won't go through. It beeps three times, then hangs up. It shows "user busy" on the screen. However, I am able to RECEIVE calls from this number. What is the problem?
-
10/1 Delivery Date Status
I ordered an iPhone 13 Pro Max SB on 9/19 with an expected delivery date by 10/1. My order status has be stuck at "We are preparing your order for shipment and we'll send you an email as soon as it ships." since Thursday. I have noticed on other forums that many who ordered at the same time or even after me now have…
-
Data usage spike with no explanation. Verizon blames it on me.
Recent spike in data usage caused us to go over the data plan, way over, Verizon had no explanation for it. Customer service is a misnomer.
-
Misleading Customer Service?
So, I originally ordered two new iPhones through the Verizon kiosk at Costco on 9/16. I received confirmation that the delivery date would be on 10/7. I wasn't receiving any updates on shipping (as they had promised) and finally called Verizon customer service yesterday (10/6), and I was assured that my phones would be…
-
No Sound on Verizon Messages
I installed Messages + but have no sound or vibration on my iphone 12 pro max? I have tried everything.
-
eSIM to eSIM transfer between iPhone
If you have iPhone XS or above, you can have eSIM activated in your iPhone. When you get a new iPhone, Apple have a feature called "Quick transfer" when you can do a quick eSIM to eSIM transfer between the phone. Example: 1. You have iPhone XS Max with eSIM 2. You get a new iPhone (12 Pro or 13 Pro) either from Apple or…
-
slow data
We have had Verizon using iPhones for many years and have not had any problem with the speed until about 2 weeks ago. I talked with a customer service rep and did all the updates/changes she recommended. I even upgraded my plan (for an additional cost, of course). They submitted a ticket to have it analyzed…
-
Unable to upgrade line - Pending Order error
Anyone else have an issue where you are unable to upgrade a line to a new phone due to a hidden "pending order" in the system? We have made multiple calls, totaling over 10 hours for this issue and all we have heard back is a support ticket has been made and it will be solved within 24-48 working hours. What's the deal?…
-
Disney+ bundle
I can only sign up for Disney+. It won't allow me any other direction to sign up for Hulu and ESPN+. I wish I could get some clear cut answers. I thought I was coming back to my favorite phone company but I'm reading all of this negative stuff. Now I wish I would have stayed with AT&T...uuggh!!
-
New iPhone on Installment: Unlocked after 60 days? Or 2 years?
If I purchase an iPhone 13 on an installment plan (say, 24 months) with trade in credit (say, $800) and I make payments on time and account is in good standing, will it be unlocked 60 days after I receive the phone? Or will it only be unlocked once I've paid off the phone in full (i.e. either I lose my $800 trade in credit…
-
Unable to activate iPhone 12 Pro Max
Been wasting hours trying to get the device to activate. The automated system is useless, the website seems promising but still no luck. Why can't Verizon ever get this right, it's happened every time I upgrade my phone. Anyone have any tips? I'll played on the website, called two different activation phone numbers and…
-
IPhone 11 won’t work in house
About two months ago my phone stopped working for phone calls in my house. I can hear everyone when they call me but they can’t hear me at all. This seems to only be for people that don’t call me on an iPhone. If they call from a Samsung or another Ntwrk they can’t hear me if they call from an iPhone they can. I have tried…
-
Trade in Offers
Has anyone had trouble getting Verizon to honor a trade in offer? I transferred my cell phone service from AT&T to Verizon with the promise of a $700 credit towards the purchase of an IPhone 12. I traded in my old phone, purchased an unlimited 5G account, and complied with the terms of the offer. I have contracted Verizon…
-
Need help with cancelled preorder that is still pending
I ordered the iPhone 13 Pro on Friday and shortly afterwards realized that I had meant to order the iPhone 13 Pro Max. I got in touch with an agent who was able to cancel my order, and she assured me that I would be able to go back into my account within 5-10 minutes to preorder the Pro Max. It is now Sunday, and I am…