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Overage data messages
This is the second month I’ve received overage data text messages stating I’m being charged when in fact I have over 50% data left. Representative was zero help and had no sufficient reason as to why.
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Worst Customer Service I have ever had
this probably will not work but I am DONE with trying to get someone to talk to over the phone or chat that can actually do something at this company. Worst customer service ever for someone that has been a customer for 20+ year - lies and complete incompetence - if a manager sees this how about actually responded...
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International / Roaming Charges While Using WiFi Calling ($237.59)
Me and my family have taken numerous vacations to international locations through out the years. After our first international vacation and the first mishap on my part with the additional charges we incurred, which were excessive, I have learned my lesson. I have spoken to Verizon Wireless Customer Support to educate…
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Put in my serial for trade in, told $700 credit, now $350 WITH contract?
We traded in a phone, entered the serial number, was told we would get a $700 trade-in credit. Now apple is saying that verizon told them it was a different phone based on the serial? I had a chat with apple and it sounds like this happens often, that you can't trust the serial input database - however, if I don't accept…
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Replacement iphone 12 activation problems
Hello! I received a replacement device that was covered under limited warranty to replace my current iphone 12 which was having a display issue. I received the new phone in the mail, and followed the steps to activate, including transferring the SIM from old phone to new. My new phone has both a physical and digital SIM.…
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verizon caller id has wrong name
My calls out display wrong name to recipient. How do I fix this.
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Verizon terrible in Santa Cruz!
I just went to Santa Cruz this weekend. I could hardly open any website there; I have plenty of data available because it is a new month. Maybe I should switch back to AT&T or T-Mobile. I can’t have this kind of service while traveling; it is more important to have reliable internet service while away from home. Does…
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Is there ANY customer service? I tried calling 611 and 800 #
I cannot get through to customer service OR support. I just purchased 3 phones in the past 24 hours and need assistance that the "VIRTUAL" assistant cannot understand. I have been a very loyal customer for 10+ years and after hours of trying to get a human being to assist, I feel like they have zero regard for client…
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Re: Why don't I receive government alerts?
I am not getting weather alerts on my phone and it is turned on
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Trade in scam!
Bought the phone on a promo of broken phone, any condition phone promo upgrade to the new iPhone… Verizon never sent a trade in box and then I called and they sent the box. Sent in my oldphone same day and was told I never sent in the phone even though tracking said delivered. I spent almost 2 hours on the phone and they…
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Family child companion
This app got reset on my kids phone how do I resend a link to get it set up again?
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Corporate Escalation
**Long post… Verizon gotta love when your team has no idea what each other are doing and change the story to fit their narrative. Promises made BY YOUR LEADERSHIP to then be told that they never made them. When I ask to speak to someone higher to review, I am then told that I have to write a letter . When promises are made…
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Text Message: SIM card switched to another device (?)
I got a text message from "Verizon" at 4:33am saying "We noticed that you or someone on your account switched to a new device by moving the SIM card. To ensure your new device is set up properly on our network, please confirm the features for the new device, visit" ... and then there was a clickable link to a SIM card…
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My apps won’t download. What is wrong?
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Iphone XR will not start storage full
My apple logo will not disappear. Iphone is not turning on. Storage is full.
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Spam from Verizon
in the past week I have received numerous unsolicited texts and emails from Verizon trying to sell me additional services. When I reply "UNSUBSCRIBE," I get add ons that I never authorized. I have to go through multiple layers of ads to remove add ons I never authorized. The automated phone service hung up on me three…
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Voicemail Issues
My voicemail say "welcome to the message management system please enter your mailbox number." I don't know when this started or why but how can I go back to my original voicemail? I just played my greeting and it's still my voicemail message that I've had setup for years. Any help???
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Non-stop every minute robo calls from same area code filling voicemail
I'm getting spam calls all from the same area code. I get at least 500 calls per day (every minute or more) and each time, it is from a different phone number. Plus it is filling up my voicemail with static messages. Is there a way to block all calls from this area code? Blocking each number manually seems to be a waste of…
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Terrible service
Please help verizon I have hopefully 1 bar if I’m lucky this is my 4th replacement iPhone I have terrible service
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Verizon not able to connect cellular to my Apple Watch series 3
I bought my Apple watch three days ago from a local Verizon store. The sales person tried for three hours to activate the cellular on the phone, including calling Verizon technical. I was told to wait and it should probably activate. ... It did not. I went back to the Verizon store yesterday and they tried for another…
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Force Buyout
I bought an iPad and made a down payment of $129.99 and had balance owed of $600.00. I wanted to paid it off after a week of getting the iPad and cancel the data plan on it. Since it was still in the 14 day return window I had go into the store a pay it for it outright and I couldn't do it online until the 14 day return…
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Text Messages - Can't receive messages from contacts on other carriers
We recently upgraded my phone from Pixel 2 to iPhone 11. The new phone is unlocked and direct from Apple. (Entirely different issue as to why we purchased from Apple and not Verizon.) Anyway, the sim card transfer went smoothly, it appears. Can connect to the web, receive calls, etc. However, text messaging only works for…
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bad cell service
why has Verizon cell service gotten so bad this summer. I use my phone at Pinecrest, CA. It use to work well till this summer. Now we always get "all circuits are busy". Or the phone rings and when I answer I cant speak or hear the other end. If I call back about 50% of the time I can connect. everyone I know up here with…
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Very Poor customer service
Really Bad customer service. We've started family plan with 5 lines during Trade in promotion in June 2021. Out of 5 line 3 lines did trade in. It's been two month since and haven't received any status or credit for traded phones. I've traded my Iphone X on June 30 and to date no words from Verizon on status, try…
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Phone won’t ring for calls or texts
Apple Pro Max 11 often doesn’t ring when a call comes through. It rarely makes sound when a text comes through. This has been going on for over a year with no resolution from Verizon. The phone has been evaluated by Apple and found to be in perfect condition. We have missed important calls, including an emergency alert to…
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$300 Gift Card Promo
I submitted my claim for (2) $300 giftcards after switching, completing all the appropriate guidelines, and I am being told I do not get them. This is ridiculous, basically stealing $600 from me
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iPhone X not receiving verification texts
I upgraded from iPhone 6+ to iPhone X , the issue I am having is when trying to send verification texts they do not go thru messaging. I am able to send texts to and from other people just not receiving a text to verify my phone via apps like banking, insurance, etc..... help
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Removing Apps from iPhone 8 Plus
I have searched and tried multiple times to remove apps from my phone. The only options available to me are to move the app to the App Library. Once in the App Library my only option is to move it back to the Home Screen. Aauughh. I just want to delete the darn app(s). There is no "x" in the corner. There is a "-" and as…
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incoming calls from extensions going straight to voicemail
I don't get a caller ID on my phone when my Dr. calls so it goes to voicemail. It just shows a plus sign and four digits, +####. Everything is unblocked.
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False 411 call charges to my bill
I have been trying to contact a Verizon representative in person to discuss the false 411 call charge to my July bill. I have called the 1-800-922-0204, first holding on for over 1/2 hour and then to be on the waiting list, all to new avail. When I received a call back it was automated and when I said one sentence as to…