Apple (Archive)
I cannot call ONE phone number from my iPhone X
I cannot call only ONE number from my iPhone X. The call won't go through. It beeps three times, then hangs up. It shows "user busy" on the screen. However, I am able to RECEIVE calls from this number. What is the problem?
10/1 Delivery Date Status
I ordered an iPhone 13 Pro Max SB on 9/19 with an expected delivery date by 10/1. My order status has be stuck at "We are preparing your order for shipment and we'll send you an email as soon as it ships." since Thursday. I have noticed on other forums that many who ordered at the same time or even after me now have…
Data usage spike with no explanation. Verizon blames it on me.
Recent spike in data usage caused us to go over the data plan, way over, Verizon had no explanation for it. Customer service is a misnomer.
Misleading Customer Service?
So, I originally ordered two new iPhones through the Verizon kiosk at Costco on 9/16. I received confirmation that the delivery date would be on 10/7. I wasn't receiving any updates on shipping (as they had promised) and finally called Verizon customer service yesterday (10/6), and I was assured that my phones would be…
No Sound on Verizon Messages
I installed Messages + but have no sound or vibration on my iphone 12 pro max? I have tried everything.
eSIM to eSIM transfer between iPhone
If you have iPhone XS or above, you can have eSIM activated in your iPhone. When you get a new iPhone, Apple have a feature called "Quick transfer" when you can do a quick eSIM to eSIM transfer between the phone. Example: 1. You have iPhone XS Max with eSIM 2. You get a new iPhone (12 Pro or 13 Pro) either from Apple or…
slow data
We have had Verizon using iPhones for many years and have not had any problem with the speed until about 2 weeks ago. I talked with a customer service rep and did all the updates/changes she recommended. I even upgraded my plan (for an additional cost, of course). They submitted a ticket to have it analyzed…
Unable to upgrade line - Pending Order error
Anyone else have an issue where you are unable to upgrade a line to a new phone due to a hidden "pending order" in the system? We have made multiple calls, totaling over 10 hours for this issue and all we have heard back is a support ticket has been made and it will be solved within 24-48 working hours. What's the deal?…
Disney+ bundle
I can only sign up for Disney+. It won't allow me any other direction to sign up for Hulu and ESPN+. I wish I could get some clear cut answers. I thought I was coming back to my favorite phone company but I'm reading all of this negative stuff. Now I wish I would have stayed with AT&T...uuggh!!
New iPhone on Installment: Unlocked after 60 days? Or 2 years?
If I purchase an iPhone 13 on an installment plan (say, 24 months) with trade in credit (say, $800) and I make payments on time and account is in good standing, will it be unlocked 60 days after I receive the phone? Or will it only be unlocked once I've paid off the phone in full (i.e. either I lose my $800 trade in credit…
Unable to activate iPhone 12 Pro Max
Been wasting hours trying to get the device to activate. The automated system is useless, the website seems promising but still no luck. Why can't Verizon ever get this right, it's happened every time I upgrade my phone. Anyone have any tips? I'll played on the website, called two different activation phone numbers and…
IPhone 11 won’t work in house
About two months ago my phone stopped working for phone calls in my house. I can hear everyone when they call me but they can’t hear me at all. This seems to only be for people that don’t call me on an iPhone. If they call from a Samsung or another Ntwrk they can’t hear me if they call from an iPhone they can. I have tried…
Trade in Offers
Has anyone had trouble getting Verizon to honor a trade in offer? I transferred my cell phone service from AT&T to Verizon with the promise of a $700 credit towards the purchase of an IPhone 12. I traded in my old phone, purchased an unlimited 5G account, and complied with the terms of the offer. I have contracted Verizon…
Need help with cancelled preorder that is still pending
I ordered the iPhone 13 Pro on Friday and shortly afterwards realized that I had meant to order the iPhone 13 Pro Max. I got in touch with an agent who was able to cancel my order, and she assured me that I would be able to go back into my account within 5-10 minutes to preorder the Pro Max. It is now Sunday, and I am…
How to set up Mobil hot spot
Unable to text pics/gifs to anyone not using iMessage.
Recently I switched to Verizon prepaid from At&T. Since that day I have been unable to send pictures of gifs to my friends and family members who do not use iPhone (iMessage). When I try to send a pic/gif to a user that has green messages, the progress bar moves very slow and eventually I get an error message that says the…
Why won't Verizon assist? Do I need to contact an attorney?
I purchased the iPhone XR under a promotion near the end of June 2021, where essentially the phone would be free after 24 device credits. Upon receiving the phone and activating, I was getting a ton of horrible texts/calls on this new number. I consulted with a Verizon rep and decided to just change the mobile number. I…
No service
I’m not understanding why I pay SO MUCH for my iphone 12 pro max, just for my service to go in & out at random times!!! It’s getting really annoying & i’m seconds away from switching my provider. GET IT TOGETHER VERIZON!!!
New phone missing from shipment
I ordered a new phone and phone case that were supposed to arrive today. A box containing just the phone case arrived yesterday. No phone arrived today. I look up my order on my account and there is just one tracking number given for both items, and it says delivered yesterday. The phone absolutely was not in the box. I…
IOS 14.8 Possibly causing calls to drop on VZ Network Extender
I have poor VZ cell service in my neighborhood so I installed a LTE extender in my home. Everything has been working great until today when I upgraded my iOS device to 14.8. Now during my calls, I will be talking with someone and then lose the ability to hear them speak. IN some cases, they can still hear me, in other…
Number of rings
How do I reduce the number of rings from callers on my phone?
Verizon at it again
I had Verizon pull a payment they are not authorized to pull I don’t have autopay set up and they put my bank account negative because of this and low and behold Verizon says it’s the banks end way to go for not taking responsibility love that your breaching my contract I signed with you guys which I throughly read. Love…
Trade In Issue Still Happening
I have been very patient with Verizon on my Trade in completed in Feb. 2021 and we are in September now with NOTHING but empty promises of: it takes a few weeks and I promise you will get paid”. I am now convinced that verison promises the trade in and just delays the paid trade in to no end. I am really out of options and…
Message+ for Windows - Installation issue
I recently received this notice --- VZW Free Msg: NOTICE - Action required By October 1, 2021. Verizon has detected that you have an older Windows Message+ app on one or more devices that will need to be upgraded. You may no longer have access through your Windows Message+ application after October 1, 2021 and will be…
How do I turn off *82
For some text messages my phone adds *82 and they don’t go through. How do I turn this off?
Help canceling iPhone 13 pre-order
I made a mistake on my iPhone 13 upgrade pre-order, so want to cancel the pre-order and create a new one. When I try to cancel the order on the website, I get an error saying there were "technical issues" and I should call Customer Service at 800.922.0204. After waiting on hold, a rep said he'd try to transfer me to…
Pre-order cancel
I would like to cancel the pre-order of an iPhone 6. How can I do this?
No device in dalton
What is going on. No service in dalton
No service
No service Savannah ga. Any idea why?
No service
No service in Douglas ga