Apple (Archive)
Itunes
I would like to buy music and bill to my long very good standing financially appropriate verizon acct. I hate going through I tunes. Is there a way to accomplish this with my new i phone 6 phone? Thanks Shelly (Michelle) lathrop
Missing student discount
Need help. My daughter is a co-account owner and full time in college. We followed the rules and applied for the student discount. It went through on the site where you verify but we never got the discount. I chatted in March 2021 I believe with Verizon. Said to wait and it should happen soon. It never did please help and…
We are unable to find the details in our system for this device.
How can I swap phones inside my own family plan.
Disney + bundle?
With our plan we signed up for, we get the disney bundle +. I have tried to sign up and stream and it tells me I am enrolled but I cannot stream it.... anyone else run into this. Thanks!
I use to be able to go on my account and look-up my phone log. Is this still possible? If it is how.
iphone hacked
the iphone number has been comprimised (hacked) social medial shut down, permanently, how do i fix
Why does Verizon charge the cost of a new phone when upgrading to the iPhone 7?
I'd lost my previous phone, left it in Santa Cruz. Since its my only phone, I went to the local Verizon store to get it replaced. The sales people stated that getting the iPhone 7 would give me more memory. However, I was surprised when I received my first bill -- not only is Verizon charging full price for the phone, but…
Mobile Hotspot
My iPhone 6 mobile hotspot does not show up on the list of available networks. What’s wrong?
Network Extender Coonections
Is there a way to limit who can connect to my LTE Network Extender (latest 2020 model)? I really don't want random people getting my service.
Verizon up
Why haven’t I got any rewards since 2/2020? My bill as been paid on time every month.
calls not able to be answered
all the sudden this morning when phone rings i go to answer and call drops; real pain in the a&$; i pay way too much for good service and this is far from good service
call dropped, I have used Verizon for years. I have a new iphone12 and my service is now terrible. I HAVE to use my land line phone to make calls I
4G LTE network extender missed calls
I recently installed a Verizon 4G LTE network extender to improve the quality and reliability of my phone calls. Since installing the extender many of my calls are not coming through. The caller hears two rings and the call goes to my voice mail. When this happens my phone does not ring and it does not show a missed call.…
Verizon Insurance is a Scam
Daughter dropped her phone and it cracked, thought no problem we bought the insurance. However found out the "deductible" is $200! Complete scam. Then when you call they give you the same line "all insurances have deductibles". What a scam, paying $200 deductible after paying for insurance on a $600 phone is the equivalent…
Drop calls no service
I got a new iPhone 12 pro with a 5G Sim card now my calls drop I have no signal this phone literally terrible there is no 5G service anywhere around. Q if the SIM card is changed to 4g will it help ?? Or is the iPhone 12 Pro just a bad purchase??
Dear Verizon, can you hear me now?
Hello Verizon, I switched to Verizon in December of last year, and I was excited to finally make the switch from Sprint/T-Mobile. I got the iPhone 12 Pro Max, and everything seemed great until around late April, early May this year. I started noticing add ons on my bill, things I did not use nor did I add myself. I always…
Clock randomly moves back 1 hour
We have 5 iPhones on our account and they all periodically move back an hour. When we turn them off and wait a few minutes, the time is correct when we turn them back on . We don’t live near a border that’s in a different time zone. It’s not daylight savings time. Our phones are set to ‘set automatically’ in the Date &…
iPhone 11 Won’t connect to WiFi
My new iPhone 11 will not connect to WiFi. Any suggestions?
So is the Verizon Trade in really a Scam ?
Honestly, I’m getting pretty worried, I have read everywhere that everyone seems to be having the same issue. No one seems to be able to get there trade in credit and I honestly only made the move to Verizon because of the great promo they had. I was offered $700 for my 10x max and it’s about 2 weeks now and still haven’t…
Recent terrible coverage
Lately both my wife's and my phones have been horrible with being able to get on the web. Service is either extremely slow or non-existent. Something has obviously changed, What's going on???
My IPhone Mini was likely stolen
This has been frustrating. I joined Verizon Wireless about little over 2 weeks ago. Selected IPhone Mini as my device and wanted to pick it up from the local store but that option wasn't available so I opted for same day delivery. I had to work that day but a relative would be in my house to accept delivery. Also a…
icmms1.sun5.lightsurf.net?
After checking the message logs in my billing report on my verizon, I noticed that a picture message I had sent to an android phone was marked sent ,however, "icmms1.sun5.lightsurf.net" was displayed immediately following the displayed number. Did the android user receive the picture?
In Store Pick Up
Ordered 2 iphone 12 pro max for in store pick up. That time has come and gone and order status is ‘waiting to be shipped’. specifically asked for in store pick up. Was told no problem the store near you have them in stock but no one can answer what is really gonna happen. How do you mess up something so easy? Frustrated.
Need to talk to a customer service managers
Needing to get in touch with a customer support supervisor or manager . I'm at the end of my patience with this company and the terrible customer service. I have called so many times and still my issue is not resolved.
Poor signal in 12159 zip code
There is poor verizon connection in the Krumkill Rd and Font Grove Rd area (12159). I often lose calls while driving on these roads and know others have the same issues. What can be done.
Trouble downloading pics to iPhone 7+ that have been sent from another type of phone
I'm having trouble downloading pics to my iPhone 7+ just recently from users who do not have iPhones. This previously was not a problem. I had some pics sent to my phone a couple weeks ago but when I went back to save them I can't even open them now. It just says downloading but it doesn't. I am extremely frustrated…
Trade-In
I sent my old watch in for trade-in well within the cutoff date! I keep getting emails that they haven't received it...what do I do next, that doesn't involve going to Verizon, or calling...which is a pain!
Out going calls I did not make.
My phone and Verizon account is showing outgoing calls I never made. Some of the calls are 30 seconds while others are over an hour. The calls are to the same number. My phone is always with me, it is passcode protected, and I do not share the line or phone with anyone else ever. Is this spoofing, should I be worried, do I…
Bill
Why is my bill more this month by $31.51 extra. Please assist.
Iphone 6 plus
After an upgrade i returned my iphone 6 plus to verizon. Now I received a message from them saying that I forgot to turn off "Find My Iphone". How do I do it now that they have the phone?