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Months of Looking for Help - Trade-In Debacle
I didn't need a new phone, but when the offer came in to get a new iphone 12 mini for $5/month it seemed too good to be true. It was. I read everything I could on how the trade in program worked, I filled out the form to request packaging, when I picked up my phone, I confirmed with the Verizon staff that a box would be…
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Texting pictures to an email address won't send
I just upgraded to an iPhone 5C; I've tried texting a picture to an email address and it is not received. I had this same problem with my old iPhone the last few weeks I had it; previously, I was able to text photos to e-mail addresses. Thanks for your help!
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Trade in Issues
Hello, Has anyone else had issues with the trade program? I traded in a phone at the end of last year which as recived and determined that "Expected device matches received device" but Verizon has never paid me out for the trade in. I've talked to customer service and they have said the money will be paid over and over.…
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Data Roaming On/Off on iPhone?
Just curious if anyone has noticed a difference - but under Settings -> Cellular -> Roaming -> Voice Roaming and Data Roaming - do you have data roaming on or off?? Whenever I reset my network settings it defaults to being off. Has anyone noticed a difference in network speed or had data connectivity issues with it off?…
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How can I turn off the call waiting distinctive ring?
I REALLY want to turn off the call waiting distinctive ring feature on my phone, but I have not been able to find any instructions on how to do so. A friend of mine just switched to AT&T from Verizon Wireless, and she was able to turn this function off. The last thread on this topic that I could find is from 2012, so I am…
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Not receiving 2FA prompts on iPhoneX
When I go to log on from a computer, I never receive the prompt on my phone for 2FA. I did verify that 2FA is enabled on the device. Verizon Customer Portal is the ONLY 2FA system I have an issue with.
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We moved and our LTE network extender will not connect to our iphones 11 or 12
I have been on the phone and chat with Verizon support a few days and times now. We keep getting disconnected. We have an LTE extender for our cellular service. It worked at our previous address without issue. We moved two weeks ago and we cannot get our devices to connect to the LTE extender and we need it because we only…
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Poor Cell Signal 85040
I have lived in the Copper Leaf Development in South Phoenix for just over a Year and my cell signal at my residence is awful, calls are always being dropped unable to stream or use internet when WiFi not available. It wasn’t until recently when my internet provider starting having service black outs that I have been…
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iPhone 12 Pro won't charge wireless with Otter Box Defender case
There's quite a bit of dialogue on Apple support about this. People have various Qi wireless chargers that work fine with iPhone XS & 11 Pro, but don't work with iPhone 12. I am using an Atomi charging stand and the iPhone 12 Pro will not charge with the Otter Box Defender Pro case installed. I have the same type of case…
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Verizon messages app/web access from outside of USA
So, I am outside of USA and cannot receive text messages/security codes on my phone. I signed up for Verizon messages online and still do not see any security codes/message. Am I missing something?
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Twice in 3 years verizon NOT honoring on line purchase discount.
3 yeras ago a online purchase only to upgrade ,so much off original price, yet they never gave the discount until 2 days of phone calls and begging and scratching for a resolution with customer service to management, finally they agreed to discount, fast forward 3 years to Feb 2020 same thing, online esclusive , upgrade…
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Disney Bundle
Hey I already have Hulu, but now that I have the Disney Bundle it’s included. So how do I sign in to Hulu with it being included with my Verizon bundle?
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callers and people we call can not hear us, but we can hear them
We have never had "Great" service in our home, but over the last two weeks, about 95% of the calls we make, or get, the people on the other end can not hear us, but we can hear them. This is happening on BOTH my wife's I-phone and my I-phone. We have to call the people back 2-3 times before they can hear us. Why would this…
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Google not working when on cellular data
I am unable to google something when using data. I have tried using chrome and safari. I've deleted cookies and cleared the cache. Still nothing. The browsers will load websites fine, but when I google something I get the error message saying google took too long to respond. I’ve reset my phone, i have cellular enabled.…
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Porn Texts
For 5 months, my teenage child and myself have been receiving texts from gmail addresses with porn site links. I have read through forum after forum and nothing seems to stop this. They are all addressed to the old [phonenumber]@vzwpix.com email that Verizon used to use. There has to be some way that Verizon can go in and…
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Block gambling apps
How can gambling apps be blocked?
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Upgrade Program is garbage
I’m sorry but I am so beyond angry right now. Every time I call Verizon, I am given a different story. I’m about to switch to a new network provider because Verizon is not making me happy for what I pay a month. I have an iPhone 11 Pro in perfect condition that I want to upgrade under the early upgrade program. It’s 80%…
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All voice's on phone are talking extremely fast.
Had this on my 10 and knew how to take care of it. On my IPhone11, I can't get it to stop. Can't turn phone off either.
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Turn off find iPhone 8 plusthat has already been returned
Helps with instruction
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upgraded fee and new phone taxes charged twice plus did not apply device dollars
We just upgraded a phone on our plan. I paid the 35.00 upgrade fee and taxes of 38.10 at the time of purchase. I have a receipt of the payment from verizon and I have a bank statement showing the deduction of 73.10. Verizon is now billing us these two charges AGAIN on our monthly bill. Spent two hours on the phone with…
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iPhone xr suddenly will no longer connect to my AOL mail.
My AOL mail was working fine on my iPhone XR. Then last week, while attempting to access my mail, I received an error saying: "Cannot get Mail; No password provided for AOL". I changed nothing. One day it was fine; next day this error. Any ideas??
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Upgraded Plan and Phone - Verizon still cannot figure out why free option AppleMusic 6 months not working
I had a 10xs with apple music for 6 months. Cancelled it after 10 months. Upgraded plan and then phone to 12 pro. I should (according to three verizon reps) have another free six months of apple music. I have tried many times over several weeks to add apple music through the web site or phone app and each time says I have…
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No Notification for full voicemail?
I just got off the phone with Verizon support who told me there are no notifications to tell me my voicemail box is almost full (or even full). During this time with so many robo calls, I find it hard to believe that this feature doesn't exist. It seems to me there was a feature many years ago but not anymore? I guess the…
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New Line
I saw an ad for "free" iPhone when you add a new line. I was using my company v7 phone which as you can imagine, dying for a charge. Great time to use this promotion, or so I thought. I went through the process of releasing the number to a personal account. After all that, Verizon did not consider this a new line, (just a…
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Transferred data prior to activation
We made a mistake after receiving new phones. Clicked incorrect link, thought data transfer should be done prior to activation. Transferred data from an old iphone , different cell carrier, then activated the Verizon number. The phone can make and receive texts and phone calls. Took it to a local Verizon retailer who…
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Verizon will not successfully unlock my two year old iphone 11
My iphone 11 is locked as shown on the phone itself in settings. Verison says it is unlocked and Apple says its unlocked but the phone itself remains locked. We have tried another carriers sim card but it reports its locked to Verizon. Many calls to Verizon and Apple all report that their data base says the IMEI for the…
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iPhone 12 Pro Max QR Code
Does anyone know where I can get my QR code? I am ready to switch carriers!!!!!!!!!!!!!!!!!!!!!!! --dang Mad!!!!!!!!!!!!!
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Google Fi to Verizon SMS issues! Here is the fix
Google Fi leaves DNS data on the iPhone when you use an eSIM or physical SIM card. The ONLY way to get green bubbles SMS within group message to send within iMessage is to clear this DNS. The ONLY way to do this is NOT to RESET NETWORK SETTINGS but to RESET ALL THE SETTINGS(see below). Can reset the entire phone if you…
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Slow Internet and Service Issues in Mt Dora, FL
I am seeing service issues with slow internet in the Mt Dora, Florida area. Off of US 441, from Eudora Rd to Morningside Dr
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Locating friends number
I talked with a friend in September 2020. I’ve since lost their phone number. How do I recover that number? Years ago I could see all phone numbers I called when I logged in to Verizon. How do I recover that lost phone number now? Thanks!