Apple (Archive)
Upgrade Program is garbage
I’m sorry but I am so beyond angry right now. Every time I call Verizon, I am given a different story. I’m about to switch to a new network provider because Verizon is not making me happy for what I pay a month. I have an iPhone 11 Pro in perfect condition that I want to upgrade under the early upgrade program. It’s 80%…
All voice's on phone are talking extremely fast.
Had this on my 10 and knew how to take care of it. On my IPhone11, I can't get it to stop. Can't turn phone off either.
Turn off find iPhone 8 plusthat has already been returned
Helps with instruction
upgraded fee and new phone taxes charged twice plus did not apply device dollars
We just upgraded a phone on our plan. I paid the 35.00 upgrade fee and taxes of 38.10 at the time of purchase. I have a receipt of the payment from verizon and I have a bank statement showing the deduction of 73.10. Verizon is now billing us these two charges AGAIN on our monthly bill. Spent two hours on the phone with…
iPhone xr suddenly will no longer connect to my AOL mail.
My AOL mail was working fine on my iPhone XR. Then last week, while attempting to access my mail, I received an error saying: "Cannot get Mail; No password provided for AOL". I changed nothing. One day it was fine; next day this error. Any ideas??
Upgraded Plan and Phone - Verizon still cannot figure out why free option AppleMusic 6 months not working
I had a 10xs with apple music for 6 months. Cancelled it after 10 months. Upgraded plan and then phone to 12 pro. I should (according to three verizon reps) have another free six months of apple music. I have tried many times over several weeks to add apple music through the web site or phone app and each time says I have…
No Notification for full voicemail?
I just got off the phone with Verizon support who told me there are no notifications to tell me my voicemail box is almost full (or even full). During this time with so many robo calls, I find it hard to believe that this feature doesn't exist. It seems to me there was a feature many years ago but not anymore? I guess the…
New Line
I saw an ad for "free" iPhone when you add a new line. I was using my company v7 phone which as you can imagine, dying for a charge. Great time to use this promotion, or so I thought. I went through the process of releasing the number to a personal account. After all that, Verizon did not consider this a new line, (just a…
Transferred data prior to activation
We made a mistake after receiving new phones. Clicked incorrect link, thought data transfer should be done prior to activation. Transferred data from an old iphone , different cell carrier, then activated the Verizon number. The phone can make and receive texts and phone calls. Took it to a local Verizon retailer who…
Verizon will not successfully unlock my two year old iphone 11
My iphone 11 is locked as shown on the phone itself in settings. Verison says it is unlocked and Apple says its unlocked but the phone itself remains locked. We have tried another carriers sim card but it reports its locked to Verizon. Many calls to Verizon and Apple all report that their data base says the IMEI for the…
iPhone 12 Pro Max QR Code
Does anyone know where I can get my QR code? I am ready to switch carriers!!!!!!!!!!!!!!!!!!!!!!! --dang Mad!!!!!!!!!!!!!
Google Fi to Verizon SMS issues! Here is the fix
Google Fi leaves DNS data on the iPhone when you use an eSIM or physical SIM card. The ONLY way to get green bubbles SMS within group message to send within iMessage is to clear this DNS. The ONLY way to do this is NOT to RESET NETWORK SETTINGS but to RESET ALL THE SETTINGS(see below). Can reset the entire phone if you…
Slow Internet and Service Issues in Mt Dora, FL
I am seeing service issues with slow internet in the Mt Dora, Florida area. Off of US 441, from Eudora Rd to Morningside Dr
Locating friends number
I talked with a friend in September 2020. I’ve since lost their phone number. How do I recover that number? Years ago I could see all phone numbers I called when I logged in to Verizon. How do I recover that lost phone number now? Thanks!
LTE service is getting worse every day.
I’m having, and have been for almost a year, LTE service issues. They’ve gotten progressively worse. I have unlimited (25g) with 15g hotspot data at my disposal per month. I’m aware that after those numbers are exceeded my speeds may be throttled. But the extreme slow speeds (I’m talking 30-40 seconds or longer to load a…
Trouble Activating iPhone 12
I have been waiting to activate my iPhone for over 5 days now. I have spoke to countless Verizon reps supervisors, did the online chats and no one seems to actually know what the issue is and how to resolve it.I am sick of waiting with no resolution. Every rep keeps telling me that they issued a ticket and to be rest…
Verizon cannot figure out how to complete Business to Personal line transfer-- how to escalate?
On 04/06/21, I requested that my company transfer the liability of my primary phone number from their Verizon business account to my Verizon personal account. The company completed all necessary steps to do so, and I received an automated email from Verizon instructing me to call their customer service line to complete the…
Premium Messaging (Sybase 365)
Can anyone please offer some examples of what that Subject "Premium Messaging" could be? Charges for those started appearing on my VZW bill recently. Could those be Zoom calls on the Zoom app? Or what else? Thanks in advance.
Trade in issues
After many phone calls we are still unable to get the address to send our phones back so that we may get our trade in taken care of. When we visit the page it has phones listed that we don’t even have. This must be done by May 16. Please Verizon help! We are very irritated
Caller ID
Why is my caller ID giving me crazy call origins like “Clearwater, AK, Canada” for a local number?
Problems with new Verizon iPhone 12 Pro Max displaying “No Service” when in a domestic roaming area.
I live in SW Washington state in an area where I rely on roaming and a connection to a cellular service area provisioned by US Cellular. I am upgrading from an iPhone 8 Plus. This phone worked well both on Verizon LTE network while traveling and roaming (voice) only no data) when back in my home area here in zip code area…
Not getting group text on iPhone se
I had to block a number that was part of a group text. Now I receive text messages hours sometimes days after they were originally sent to me. Anyone have a solution to this.
Is The Upgrade Fee A One-time Charge?
is the upgrade fee a one-time charge or is it monthly?
Port number stuck
I purchased 5 new lines with 5 new phones in store on May 5th. 4 of the line were ported successfully, one was not. I went back to the store and they said to wait about 1 hour. Couple hours later went back and they said to wait until 12. Next day (6th) I called in early and got a representative who told me that the port of…
Data service in Cabo San Lucas
My daughter traveled to Cabo San Lucas in November, 2019 and I purchased additional data for her usage. It didn't work while she was there, I called Verizon and spent hours with her and them on the phone. They then opened a ticket because they dont have a verizon tower they tap into a local tower. She was gone for a week…
Calls are not received
All calls are going to voicemail. That’s the case for iPhone 11 and now iPhone 12. Used SIM card and e-sim. With and without apple watch. Tried switching DnD on and off. It just constantly falls into inability to receive calls. I’ve cleared my blocked list, double- checked do-not-disturb settings, everything is clean. I am…
Poor cell service
Service for the past 90 days in my area has eroded substantially in my neighborhood. Anytime I am outside and within 1 to 2 miles of my home, service is extremely slow and unstable. My zip code is 85083. Please advise.
SIM card from 6 to 6s
I have a Verizon 6 (16g) with Sim and want to put the Sim into a Verizon 6s (128g). What steps so I don’t loose any information on the 6? Thank you for all the help and support.
Not getting all my messages
I'm not receiving all my messages. Sometimes someone will say I didn't get back to them, but I didn't get their text. I'm getting some but not all. What do I do? Thanks!
transfer from iPad to ipad
hi, I just upgraded from the 9.7 or called version 6 to iPad mini. I did the direct transfer and since it was an upgrade the transfer went perfect. now the 9.7 does not show in my devices anymore but still has phone number listed in the info on ipad. I am trying to transfer everything from an Ipad air to the 9.7. If I do…