Apple (Archive)
Pro 12 Max, Order Status Conflict
Placed on-line order last Sat Nov 21 for same day delivery and the order went through. When confirmed it showed an expected ship date of Nov 22. OK, I can wait a few days. Today I was billed the new amounts due from the order (phone, case and tax) in my Nov statement now due. Shipped date passed, I get conflicting order…
Did not get promised promotional value
I recently switched to Verizon and traded in my phone for an 11 pro. While going through check out I saw that the promotion was for a trade in of $850 but it was showing on my screen as $300 during check out. I chatted with an agent who reassured me multiple times that I would receive the promotional value and have the…
help
I need to lower data usage for a certain phone
Voice Mail
Voice mail is reported to callers as full, but it isn't. Therefore callers can't leave a message. How is this corrected.
Verizon Lied about Trade In Values-SHORTED ME $400/phone
Verizon LIED and CHEATED Me!!. My family just changed over this past Black Friday to Verizon, enticed by there Trade in promotions. $400 for iPhone 7 and $300 for 6. Just got the "estimate' back from the trade in and they gave me $40/phone. WOW I feel messed up over. I could have sold the phones myself for $100-200/phone.…
iPhone 6s upgrade and activation needed.
I am a long time Verizon customer who needs an upgrade on current iPhone 6s. However, I am not computer literate and need direct assistance to transfer data from the old to new phone. Is this service available?
Is there a tracking device on my phone?
I lost my phone in my home on Monday tried calling but goes to voice mail is there a tracking device on my phone?
Iphone 12
Is anyone else having issues with their iphone 12 losing service and saying that the iphone is not activated and to contact your carrier if the problem persists?
Hotspot
Trying to setup hotspot and all it does is send me to Verizon homepage and no direction to setup hotspot.
My text message won’t work with my bank for two step authentication
My text message won’t work with my bank for two step authentification
Switching SIM chips while overseas
What happens to my Verizon calls and texts if I switch out my Verzion SIM card for an overseas card (Thailand) while I'm out of the country?
Activation
My old phone is still receiving calls even though my new XR is activated. old phone was iPhone 8 with US cellular.
Can’t activate iPhone pro12.
VPN blocking wifi for Verizon Smart Family
My daughter had an iphone 6, the verizon smart family companion app was working great with the VPN, she now just got an iphone XR. The VPN is now blocking the wifi connection. If I disable wifi she can connect to the internet using cellular, when I enable the wifi, she cannot connect. If i disable the VPN she can connect…
iPad crashes every time I try to go to my account.
Every time I try to go to Verizon.com, log in, the accept text, comes in to my cell never a hitch there....but as soon I I get into the web-site..it’s crashes or get stuck or just keeps reloading the fudging page to the point I get so frustrated I just leave their site. It’s the ONLY site that this happens on! It’s been…
Why am I incurring data usage while connected to WIFI?
I called customer service to find out why I am incurring data usage while connected to my home wifi. The representative couldnt explain at all why, but told me in order to fully connect to my home wifi, I have to turn off Data Usage on my phone. That is an extra step I should not have to do. Most of these are minor pings,…
Deal for existing customer without upgrading service/new line/trade in?
We are existing customers with a non-Unlimited plan. We do not want to upgrade our plan. We do not need new lines. We have two existing devices, only one of which is eligible for trade in (an Iphone 6). What we need are two new devices. We're looking at some mix of iPhone 12s (a 12 and a 12pro, or 2 pros, or a pro and a…
WORST CUSTOMER SERVICE
after 70 plus hours of damage consistency of incompetent representatives who do not know their job. do not resolve issues and disconnect with you after being on hold over 2 hours everytime call in. WORST SERVICE
Verizon Will Scam You
***BEWARE, VERIZON IS DOING SCAMS AGAIN*** I have been a loyal Verizon customer for over 15 years, long ago, their customer service was really good, it used to be an honest company. After this experience I realized I was being scammed by the company I had been paying for over 15 years...I cant believe after all this time…
NO apartment numbers on address even though I put it in...anyone else?
So I pre-ordered, got my confirmation. Called in because on the 8th, I realized the apartment number wasn't on my shipment. She said I had to wait until I got the SHIP confirmation. Today, got my ship confirmation and called in. The guy changes it on the phone with FedEx and says to call tomorrow over to FedEx to make sure…
Auto Pay Discount
I was told I would receive an auto pay discount of $40 when I signed up for auto pay which I did the day after initiating service. My first bill arrived and no discount. Should I expect to see the discount on my first bill?
Text won't go through unless they text me first
I am having issues with one of my friends. Frequently, my text messages show up as a green text and do not go through. I message him on Facebook and tell him to send me a text and then it is back to blue and iMessages will go through. It works good for a period of time and then it goes back to green and not going through.…
iphone sending weird symbols and letters
I have the same problem. I am using an iPhone XR, with the latest iOS update. This happens mostly when I text my mom, who doesn’t have a smartphone. However, it also happens occasionally with other people. My mom also has Verizon. I’ve noticed is that Apple automatically turns anything that seems like it could be an event…
Getting charged for two phones
Verizon is currently charging me for two phones. I took my old one in as it was broken(w/ insurance) and they had me file a claim to order a new phone. They sent the new phone, made me register for a new number and I was told to dispose of the old phone. Now I’m being charged for two lines, one I haven’t used in two…
New phone shipped to old address from 10 yrs ago
I ordered a new phone tonight and confirmed correct shipping address before submitting. My order confirmation shows correct address but shipping notification shows it was shipped to an address that I haven’t lived at for a decade. That address isn’t even on my account. Please help.
Frustrated w/ BOGO for existing customers
Being a Verizon Customer for more than 15 years, and having 5 lines (paid in full), I am upset and frustrated with Verizon’s Wireless policy for existing customers. I was willing to upgrade to their unlimited plan, and I still didn’t qualify for any BOGO PROMO!! I wanted to upgrade the 4 lines, and I was told I had to add…
Data usage spike
In 4 days of my new billing cycle my husbands iPhone 8 used 4.85 go. We were notified by text that we were at 50%. Two minutes later at 25% and 2 minutes later that we were out of data. my husbands phone does not agree if you look at data usage under cellular. Verizon can not tell me how we used it or why it does not show…
Phone Suddenly Slowed Down
My iPhone XS MAX is barely two years old and has slowed down incredibly since the new phone came out. I have intermittent issues with texting, as the keyboard input appears to lock then automagically comes to life with all the text I thought wasn't being registered. Siri has a ton of issues getting answers, she comes back…
Purchase of Wi-Fi only iPad
When I look on verizon website, the only iPads I can see are data-enabled versions. Does Verizon sell the Wi-Fi-only version?
Horrible Customer Service
The task was to transfer a verizon number from a business account to a verizon personal account, pretty simple or it should have been. Started the process on Nov 12th. It is now Nov 30th and no closer to a solution. After 15 plus calls, a couple of chats, numerous verizon agents among several departments and a new SIM…