Apple (Archive)
Why can't I send pictures to non iPhone users?
Just recently received iPhone 7plus. I text non iPhone users fine. I use wifi a lot but i have no problem sending pics through wifi to people who have iPhones but my non iPhone contacts i have problems sending pictures through wifi. As soon as I turn on mobile data i receive the pics and send pics with no problems. Is this…
6 and 6s iPhones.
will they still be updated after year end?
New iPad Pro randomly calling *22899?
wondering why my new iPad will call *22899? Anyone else having this issue? the scre changes to the call screen and is there for 8-10 seconds and then it hangs up. Happens when I am using iPad and also noticed it happening when I am not using it.
Impossible to Get Customer Support on International Lockout
My daughter is studying at a University in England and her Verizon cell phone died. We replaced her phone with new Verizon phone and sent it to her. She tried to replace the Verizon SIM Card so she can use the phone in England but the phone is locked for 60 days. She will resume using the Verizon SIM card when she returns…
Can’t tell if I’ve activated my phone
i tried to activate my new phone without having to call Verizon themselves and maybe I checked to see if you could do that maybe not but I got up to the point where you had to dial #832 and it said they couldn’t take the call does that mean it worked?
Internet not working
I am unable to use the internet when I’m on the Verizon Data
iPhone 7 plus - Issue disabling Find my iphone
We are trying to disable the Find my iphone setting on an iphone 7 plus. We have tried several times but Verizon automated support continues to say that the setting is not yet disabled. Does anyone have any suggestions?
Need to restart iPhone for cellular data to work after leaving WiFi
To be fair, this issue was happening with my iPhone X also for the last 2 years. Every single time I leave a working Wifi connection (home or work), I can't use Safari, Google, Chrome, etc. Oddly enough, Waze and other apps work (some don't), can make phone calls with no problems. However the only way to get a web search…
Verizon on its last straw.
I was affected by this COVID garbage. Well I’ve been trying to find a job and don’t have much income. I agreed to pay $50 every two weeks(I have a iPhone 6) and this “stay connected “ is a sham. Dates were wrong and they shut my services off. They wanted even more money every two weeks and claimed the stay connected…
Why is the time shown on my device incorrect?
It seems like it lags behind almost. When the phone is open and in use it will work just fine but still show the wrong time, however when it's not in use the time will just stand still. I've been having this problem since yesterday and unfortunately there are no Verizon stores anywhere near where I live. It's a brand new…
Asurion iPhones rebranded!
I just received my replacement phone from Asurion after a total loss. On the back of the phone it states it’s an “Asurion Refurbished” phone on the back. I feel this lowers the value. It’s depritiated because of the label. It’s no longer an IPhone it’s an Asurion IPhone. I want a refund for my insurance! Keep the Asurion…
Cannot update payment information for pre-order
I pre-ordered iPhone 12 on Friday. The charge went through on my Apple Card through ApplePay. Now VZ is saying I need to update my payment information. The charge is no longer on my Apple Card. I cannot proceed with updating the payment information because the site keeps messing up. I have tried various browsers on three…
Phone prices
I really am concerned on the phone prices for all the Verizon phones when trying to upgrade a line. I have many lines on my account and have been a long time customer with excellent payment history. When I try to contact Verizon for reasons why the phone prices are so high, I was advised by 2 Verizon Representatives that…
Strange caller ID problem (Call ID Assist, "WIRELESS CALLER"
Over the past couple days, my iPhone X will no longer display the phone number of an incoming mobile caller unless that person is in my contacts. It only says "WIRELESS CALLER" with the city so I have no idea who it is. It appears to be some sort of caller ID assist, but I have no idea how to turn it off. It's incredibly…
Paying a bill when the account owner is ill and his payee had passed away.
I am trying to get help for a disabled autistic male who's father, that has been paying his Verizon bill, has suddenly passed away. My phone number is on the account as well. The bill is in in excess of $1700. The owner of the account is homeless in California. Trying to build his credit, the account was created in the…
How to switch back to old phone?
Got my daughter a new phone today. She put her sim card from her old phone in it and activated the new phone. She doesn't like the new phone and wants to switch back to her old phone but isn't able to. Now neither phone is getting texts or calls.
Internet connect extremely slow @ 0.11 mbps download and 0.49 upload speeds!a
Hi, I have an iphone 6S and two macbook pros that get internet connect mostly through my MiFi8800L Jetpack since I travel a lot. Over past 3 days my speeds are so slow - I can't work! I can't access online websites and logins take for ever they get timed out! I can't finish online certification courses let alone line test…
No Billing adjustment if signed up from the middle of the billing cycle?
I just activated Verizon Simcard couple of days ago only. And my next payment is after 13 days. But, I am billed for the whole month. Had I known this earlier, I would've waited until the new billing cycle. No adjustment or nothing. This is ridiculous! Contacted multiple customer support, no help.
iPhone 8 no longer connecting to Samsung Extender
Upgraded to faster internet speeds and now my iPhone 8 does not connect to the network extender. I turned off Voice & Data Roaming. Even cycled the phone off and still not able to connect to the extender while standing 2' away
Unable to Receive SMS or short codes
I am receiving any confirmation codes or sms text messages from any sources. I have SMS messages turned on in my iphone settings. But every time I request a verification text from Microsoft, Instagram, etc. I don’t receive a text. What do I have to do to fix this?
My Cell Service has become horrible and for the price I pay it’s ridiculous
People don’t hear me on the other line at all, calls get dropped, voicemails don’t go through for 3 days sometimes, I don’t receive all of my calls and or texts ( friends have shown me their phone as proof of calls or texts), people’s voices go in and out (I feel like that old commercial, “can you hear me now?”), internet…
2 hours and counting...no call back. No help. And no new phone connected.
If you call 611 you cannot talk to a live person, and you cannot wait on hold. Instead you’re sent a link to ‘chat.’ These agents mean well but obviously cannot really handle anything remotely challenging...which actually I wouldn’t have thought that activating a new iphone would be challenging. I have a t-Mobile work…
iPhone 12 pro will not activated
I spoke with Verizon store employees and was told the iPhone 12 activation problem will be fixed sometime next week. Will Verizon extend their trade-in date?
Iphone 12 Pro Pre Order Problems. "Not Authorized"
I have been trying to pre order the new iPhone 12 pro through apple but when I enter in my Verizon information, it tells me I am not an authorized user and that I need to contact the account owner to make me an account manager. However, I am the account owner. I have called Apple and Verizon multiple times and they both…
Not received my IPhone 8 overnight as promised
I haven’t received my replacement IPhone 8 as promised on October 27, 2020 at my appointment at 7:00pm. please advise what do do next. thank you [edited for privacy] [email address removed per the Verizon Terms of Service]
Cellular Data Connectivity Issue
I have the iPhone 12 just got it on Friday the 23rd. Since the port finished porting over our phone numbers I have had all these problems with keeping Cellular Data on and active on my phone. It would drop in random places, get it back then drop again. All the troubleshooting steps that online tech coach has offered hasn't…
Iphone 12 Pro with Grandfathered Unlimited Data Plan...
When I ordered my new iphone 12 pro, I specifically asked if my grandfathered unlimited plan would work with the new iphone 12 pro and they said yes. However when I was activating my phone the rep said I would have to switch my phone. Can someone clarify? thanks
Verizon store didn't tell me I was eligible for (prorated) $160 upgrade promotion
I upgraded my iPhone 6 to an iPhone SE on Tuesday at a Verizon company-owned store. I was not told that I was eligible for a $160 upgrade promotion (prorated monthly over 24 months). When I called Verizon Customer Service, I was told I could return my new phone within the 14 day period, incur a $50 restocking fee, and…
How do I turn on visual voicemail on iPhone 7
How do I turn on visual voicemail on a iPhone 7 phone?
No call waiting or forwarding options shown in settings - iPhone6
I've read that in order to use call waiting or forwarding you have to go into Settings/Phone and turn them on. However, they are not shown in my settings so I cannot do so. How can I enable these features? thank you