Billing & Payment (Archive)
Bill Help, I am being over charged!
I recently moved, and so i had to get verion fios set up at my new house. Went over without any issues, Online told me i had to buy a new router. Which i was unhappy about but said okay anyway. Turns out it was the exact same router i had before that I had already bought from verizon so the tech said oh no worries I will…
2 Accounts - Told Resolved & then ISSUE COMES BACK
I have been having an issue with a charge showing up but then not on my online account or when a customer service agent looks into things. After calling and speaking with someone AT LEAST 7 DIFFERENT TIMES, the issue IS STILL NOT RESOLVED. Finally about 3 calls in we found that there were 2 accounts (1 that wouldn't show…
Bill Payment
I just recently submitted a payment of 200 something dollars there was also a payment arrangement i canceled so verizon took both payments i need a refund on the 400 something odd dollars payment it needed for my electric bill. My bill wasn't high as the 600 and something odd dollars yall too. I need my money back today i…
When does my bill become able to be viewed online?
I signed up to pay online a few weeks ago. My current bill is still unable to be seen online and it will be due around the 20th of this month. Today is the 14th. When will I be able to see it so that I can pay the correct amount owed?
Increase in fees
Dear verizon - I just received my bill for the upcoming month and viewed one of your commercials on FIOS TV. The new bill now contains a $15 charge, noted as Fios TV services increased. Why? What services are you speaking of? There was no such fee in past months. Funny, your commercials advertise a great price for people…
HELP! Lied by a sales rep during contract extension.
I've been a longterm Verizon FIOS customer. My last contract of $39.99/mnth expired in October. I missed the date, so the bill I got for the month after turned out to be $84.99/mnth - that's the way I found out. Two days later or so, I called up verizon customer support to learn what can be done about going back down to…
Does psyment arrangements turn back on service?
I did the payment arrangement option and it was accepted will my service be turned back on until that payment is paid on the agreed to date?
NEW DSL SERVICE DEPOSIT
When I ordered VZN High Speed Internet today, the online order form required a $250 deposit. It kept referring to my service as FIOS, even though it is really DSL. What's the deposit for? I am prepaying for the modem/router and service and I have a no-contract plan. It's not like I'm having anything installed, like real…
check not cleared
Hello all. I received an email from Verizon that my payment missed the deadline of 12/10. The payment went out in the mail on 11/22. The bank has no record of the check clearing. Doubt the post office lost it but there could be a slow mailing, not unusual this time of year. Is there a back log at Verizon billing? Thanks…
employee discount
when will my employee discount take effect
Returned Purchased Equipment - FIX MY BILL
Maybe it's just me over the years of having FiOS service between different apartments. But when it comes to actually returning equipment and resolving issues they do not deliver. My fustration comes from a recent event where I moved and signed up for Gigabit service, about 2 days later I purchased via my online account a…
surcharges and fees
Why did the sports fee increase from $3.48 in Nov. to $9.10 in Dec. This is more than a 60% increase in one month???????????????. Also when did the FIOS BROADCAST FEE START. I never seen this fee since I was a FIOS customer ( $6.75 ) . I am being billed for franchise fee , what is this new fee????
why did my bill go up $10.00
Why did my bill go up $10.00?
Billing claim - no resolution?
I've had a billing claim open for two months (I had to re-open after it expired) that will soon expire again. Unauthorized charges mysteriously appeared on my account after I recieved a "loyalty rewards" email in July stating my internet speed had been automatically upgraded. I've spoken to at least 6 customer service…
Cancel contact fee
What much does it cost to cancel my new contact. The verizon rep did not sell me what i requested
I was told 2 years and I was only given 12 mos.
I would like to report two issues. The first is that I spoke with a rep last night who told me I could get Showtime and Starz add to my account for two years for $15 less a $4 a month credit. She was very clear i would be getting these two channels for $11 per month for two years. When I received my confirmation email it…
WHY WON'T YOU SUSPEND MY SERVICE NOW !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
suspend my service. i am moving stop IGNORING ME! S
BILL - Inccorect need credit
My bill should be $126.13 every month. I pay that amount and the overage is adding up. I have $71.81 that needs to be credited back to my account. I do not have time to spend 2 hours on the phone with Verizon every month.
Double dip on my payment
This company is a ruthless, frigid machine that cares NOTHING at all for its customers. Verizon deducted my bill payment from my checking account TWICE which left me overdrawn and unable to buy necessities like gas and food... after an hour and half on hold and trying to get the money refunded the best I got was an…
cablecard not mailed
I was supposed to get a new cablecard sent last Friday. My current one isn't working correctly and I get very few channels. I received an email confirmation with a tracking number on Friday afternoon. The confirmation number shows a label was prepared but the package was not received by the carrier. Last Friday I was told…
Deposit Charged in Error
Shame on Verizon. I placed an internet order for the Triple Play last week. I got an email telling me to call a certain number to finalize my order. The agent told me a $250 deposit was necessary to schedule the installation. When I asked why she could not tell me why. She gave me the number of the credit department and…
250 gift card scam
They offer you a 250 Gift card to sswtich services, then tell you that you are not eligible. Bait & switch **bleep**. we just switched over from comcast and boy am I sorry Cant wait for my contract to end . I have 2 different verizon cell phones and they tell me because i put my number not my wifes number on the order that…
Can't create sub accounts
Any time I try to create a sub account, I get a popup that says this: Error! Add new sub account We are unable to process your request. This is a new account, and this has never worked. There is a repair ticket that says this will be fixed by 12/2 (todat is 12/5). I first reported this issue 2 weeks ago. They say this has…
Two year contract going up 30.00 after one year
I agreed to a two year contract price, but noticed that my bill is rising by $30 at the end of the first year which is happening next month. I was not told this when I signed up. I would have never agreed to those terms. Can anything be done to keep the original contract price in place since the representative never told…
Account Refund for Finalized Account
I ma due a refund of $104.30 for an account that has been closed since October 2017. I have tried to call Verizon multiple times with no success. When I am promised a call back, the phone rings from Verizon and I accept it and then the call disconnects. I'm guessing this makes it look like they did call back, when in…
my bill
Last month my bill went up $20 again this month does anyone know why. I rent no movies
Take over the existing contract
Hi, I would like to share my recent experience. So, last Friday I was ordering my FIOS and just before clicking on CONFIRM, I decided to chat and latter to call specialist because I found stupid to have a technician coming at our apartment as there was already existing line and box. In fact, the specialist told me that I…
No Credit for Down Service
Why do I always need to call Verizon and insist on getting a credit for days lost due to down service? Isn't this a shady practice? Yes, it is.
Bill from CMR for an Wire Drop that I am not aware of the reason
Here is another customer who is being threatened to pay $310 for a wire drop issue that I did not cause or unaware of who did it. Back in July I was getting ready for our vacation we had an issue with the internet and called Verizon for help. Technician came and found the wire outside the house is damaged and had to do a…
Bait and Switch issue when renewing Fios on the Verizon Website
I wonder if anyone on this board has had this issue with Verizon changing prices when selecting updated service via the Verizon webpage. Here is my story: When I received my Verizon bill in November, I noticed that the bill had gone up a considerable amount - $25 +/- I have Verizon Fios at 75/75 Double Play – Telephone &…