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Account Error -Comtact Local Business Office
Every time I try to review my plan information, i get redirected to a screen that says: Please contact the Verizon Local Business Office. We're Sorry, we're unable to continue your order at this time. Please try again later or contact your local Verizon Business Office for assistance. There’s what looks like an error code…
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Max perk does not work
I am unable to access the max perk I was supposed to get when I switched to Verizon in August. I had no problem with Netflix. I spoke with customer service and they indicated it's a known issue. I was assured my account would be credited since I couldn't access the application and that hasn't happened. Very frustrating to…
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Failure to Deliver on Verizon Initiated Upgrade
Has anybody else received an email on, or about, August 20th, 2024 stating the Verizon will be sending upgraded set-top boxes and routers for NO CHARGE because your current set-top boxes are about to expire? I received this in an email as well as a physical letter sent through the USPS. No equipment was ever received. I…
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Line was suspended
Last Sunday I swapped the SIM card from a iPhone 8 to a iPhone 12, both phone belong to my family, I think it is a normal operation. Then my line was suspended by anti fraud team, I got a email asked me to call 8884837200. I called, agent told me they don’t have right to reconnect it, they just can create a ticket , it…
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Customer Services
I recently downgraded my plan to reduce costs based on my needs. I made the change effective on the billing cycle date. On the day the plan was switched, I received a message that the phone was not registered in the network and could only make wi-fi calls. I used the online troubleshooter request to receive a call for…
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Sunday NFL ticket promo
We signed up for Verizon internet and one perk was that we would receive the Sunday nfl ticket for freee. We never received any info on how to register so I called them but first I had to go through the grueling robo chats that never answered any of my questions and when you ask to speak to an argent you have to go through…
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Verizon monitors the boards
Verizon is monitoring this board. They deleted my last post about contacting the FCC!
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Charges to speak to an agent
They charged me $10 to speak to agent to activate Lifeline. They charged me $10 for a payment arrangement! I am a disabled senior living on a fixed income. I'm also a former paralegal of 30 years. DO NOT MESS WITH ME! Filing complaints with the Federal Trade Commission and Federal Communications Commission!
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Can't get to my account
Can't get to control my account on my application. I have Internet only. So why it says phone?
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Access account
Long time Verizon customer, specifically cell. Once had Fios then moved and not available at location Then it became available so it was added. Ever since … I’ve been told that MyVerzion app doesn’t cover Fios so I’ll be required to manage two accounts… like separate people. 60 days in… I’m tired of playing the games of…
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Fios UPgrade equipment feedback
We were recently forced to upgrade our Fios equipment - router, extender and STB. We were happy with what we had, but the new equipment has been anything but wonderful. It started with the installation: Installation received 2 routers - why? too many loose parts, and not clear which ones I needed for my installation at…
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The Fios App on my iPad no longer offers DVR playback
The same is true on my iPhone. My spouse has the same problem. The problem is recent.
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Outage cell service 9/30/24
My Verizon cell service has been out since 6am this morning on. 9/30/24 and it has been 7 1/2 hours and I still have no service!! Verizon is not responding and I went to the Verizon store this morning and they said they do not know when it will be restored, I pay almost 100 dollars per month for my service and this is…
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$200 gift card
* Was offered $200 card if making purchase,never heard anything else about it after order was placed..also no one in customer service knows anything about said promotion
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No service and all account info gone
In a temporary apartment due to work being done at my residence. I received notice that I will be moving on on Thursday so I called to have service turned on at my residence. I was then told my move in date changed so I cancelled the Verizon turn appointment. Well its been really bad ... I woke up to NO service and then…
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Internet
Anyone know the best department to contact to discuss a deal to stay with Verizon. There are some great offers from the other carrier offers right now and I am all ready to switch but thought I’d try one last time with Verizon to see if I can stay
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The User ID/Verizon mobile number or ZIP code doesn't match our records. Please try again.
I cannot get into my account. I input my correct login and password but it says that my zip code is incorrect and won't let me log in. I need to pay a bill and cannot do so. Please help!
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Multiple account issues
Hi, I've been trying to activate the +Play offer of buying a year of Peacock and receiving a year of Netflix premium. I essentially keep getting told to try again later. I have not been subscribed to either for months or years and have only been subscribed to Verizon Fios since January. When I try to chat, it says it is…
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Cannot logon to verizon
I was able to logon to Verizon Fios up to this afternoon 8/28/2024. Today I got a wireless account and was advised to merge the Fios and wireless accts with one overall login. Worse thing I ever did. Now I cannot logon to Verizon. Numerous calls and many hours later I finally got someone who narrowed down the problem, but…
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Customer Support Chat Experience
I was reaching out to cancel my service, since that request isn't available on the app, however pausing the service is, and wasted so much time 30 minutes with an agent just for them to keep asking if I wanted to pause service or pass service to another person. This was after multiple requests that I just want to cancel…
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Verizon FIOS new service gift card redemption #giftcard
Verizon FIOS Home offers promotional gift cards for new service. The gift cards can be redeemed for many things including a new phone purchase. Verizon says they can be used at a Verizon corporate store. Only one problem, the employees at the store don't know how to use or apply the gift card. They blame it on FIOS Home…
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Fios TV+ Android 12 update
I have Stream TV and it was recently updated to Android 12. This update no gives the ability to select HDR modes as well as audio modes like Dolby Atmos. My Fios TV + boxes have Android 11 and have no display or audio settings. When will the Fios TV+ boxes be updated to Android 12? Android 12 would be a great addition to…
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Process to have utility lines attached to new utility pole
I have a new utility pole installed in my front yard to supply power to a garage. The verizon utility lines hang very low across the front of my property and need to be attached to the new pole at a proper height. Currently the lines are hanging about 8.5 to 9 ft above my driveway, which is unacceptably low and not to…
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EFT FORM
I am writing to formally lodge a complaint regarding the repeated issues I have encountered while trying to submit the Early Termination Fee form. Despite my efforts, I have filled out the form three times, and each time, Verizon claims it was never received. I have already contacted your support team via phone and chat…
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Returned payment
If a payment for Verizon Fios services is returned by my bank, will the services automatically be suspended?
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Linking Accounts
For 3 days in a row, I've been on the phone, in the Verizon store and on chat and NOBODY has been able to unlink my old disconnected FIOS account from my current Mobile account, so that I can add my New FIOS account. I was transferred to so many different agents and departments. I don't understand why it is so difficult…
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Unable to log into Verizon Fios Account
Hi I'm having trouble logging into my Verizon Fios account. I have the login credentials and the password. I'm not having trouble with Verizon taking out my payments from my banking account! I would like to be able to access my Verizon Fios account to update my email address. I've tried to do the forgot / change password…
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Customer service
A horrible and frustrating experience with Verizon , Fios , spent hours on the phone with tech and customer service to get no where in my problem and being hung up on twice and no call back . One of my stb box no longer works so now I have to up grade all my boxes . Imagine that working out well. They will not honor my…
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Trouble Linking My Service to My Verizon Account
I created an account on Verizon's website to be able to manage my Verizon Wireless Service (Fios) and pay my bill, but every time I try to link it using my "Service Account Number", it says that it is already linked to another account. I have tried to get some help from Verizon customer's service, but they seems more…
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Fios tv vs mobile
I’m trying to change my TV package but when I sign in it takes me to my mobile account - there needs to be an easier way to do this