Other Account Discussions
ACCOUNT SIGN IN ISSUES
So I've never actually logged into my Verizon account before but I've been having email troubles and am trying to change my email on my account but as I've never actually signed in to my Verizon account I've forgot my login info when ever i try to do the forgot password option it gives me the option to either have a text…
Noisy cell phone tower
I have lived near a cell phone tower for 10 years. Within the last 2 week the HVAC on the tower has been constantly running. I call the the number on the cell tower and was directed to call Verizon. They sent a HVAC tech out and he said that because it is hot that the unit will run until it cools, shut off for 10 minutes…
Attempting to cancel a port request.
Hello, I made a port request to transfer my old number from Xfinity mobile to Verizon after I ordered the Unlimited Plus subscription. However, Xfinity isn't supplying the Numbers PIN and I'd like to cancel or modify my order since it hasn't been shipped yet if possible. Thank you.
Verizon's Directional Boring Subcontractor Hit Our Sewer Line
Verizon installed a new telephone pole, handhole and what I believe is a 5G radio in our easement almost 2 years ago. Yesterday we had sewage back up in our home and had the plumber scope the line after they cleared out a significant and difficult blockage. What they found was our connection to the city is offset. When…
Major transfer of service issue
Four days ago, I completed a transfer of service from a family business account to my (new) personal account. We had two lines moved over, one for my wife and one for me. After the transfer completed, one line transfer flawlessly, but the other line doesn't see to be moving. On the business account it shows that the…
Link Existing Community Account to My Verizon Account
I have a Community account from a long time ago (the one I am using). I'd like to be able to login with My Verizon and have my community account associated the My Verizon account; however, when I try to login with My Verizon, it wants me to immediately create a username and I can't use the existing username. Is there…
AI When Call Customer Service
Dear Verizon, The reason I have been with you for 22 years because of your customer service. Today I called in for help and I got an AI automated service. Verizon, this is a failed experiment. This is the antithesis of the amazing customer service for which I stay. The AI automated service was trash. It did not understand…
Unable to sign in due to error: Something went wrong while processing your request, please try again
I am unable to log into my Verizon account. I receive the error "Something went wrong while processing your request, please try again." This error first appeared for me yesterday and has continued today. This error occurs after I: * Navigate to login screen * Enter username (or phone number) * Continue * Choose receive…
Link to check on status of gift card validation?
Link to check on status of gift card validation?
Google messages not showing on message usage
Up until this month I have been able to view Google messages under usage on the website. However they are not showing up this month. Was there an update or a reason as to why? And how i can fix it.
Asurion
Do not get asurion! Waste of time and money, and bad costumer service, bad replacements, they do not work with you
Customer service
I have been trying to talk to a human for 2 days now, I activated my service which was a hassle, only to not get my number ported, tossed around to 8 different people, 2 of which from tech support hung up on me, and another tried the "Bad reception" bit. My account can't be registered because it is locked, the AI on the…
Contact corp
Looking for guidance on filing corporate complaint.
Has anyone tried to use the Verizon redemption (Mastercard debit) from the settlement to make an online purchase?
I tried to use the Verizon mastercard redemption from the settlement on an Amazon purchase and it was rejected. The purchase was less than the balance on the card. I checked the balance, and it says it's zero; maybe because I added it to amazon payment method? But the directions said you can add it to any mobile pay, etc.…
HACKED
Who do I call about my local Verizon store? I traded my old phone in on Thursday. I didn’t make sure it was wiped before I left (wont make that mistake again). The next morning my Netflix, FB and email were all hacked. I called and he said it was just a huge coincidence. There is no way.
phone number transfer
If I want to add my spose to my current Verizon plan how can I get his current phone number transferred. He current number is associated with a verizon plan through his work.
Create/Combine One Verizon ID
No matter what time of day; no matter what device; and even after specifically following instructions to login to myverzion on my computer and not mobile device. I continually over and over again get this message: We are unable to process your request at this time. Please try again later. We apologize for any…
Ported out; Can't access account for remaining phone
I ported out one of my two Verizon wireless numbers and can no longer access my account for the remaining number. Attempts to use the "access to a disconnected account" just put me into a loop that continues to ask me to sign in. I thought I had an account for the second phone, but that doesn't seem to work either. How do…
Verizon's website is not allowing users to pay their bill. Why?
I have often wondered why when I attempted to pay my bill on-line, Verizon always wants to text me, to verify that it is me. For the last 4 days their system has been failing. When you call 'customer service', they know nothing about it. How can this be Verizon? You're a fairly large company. Get some IT folks to work and…
Changing from prepaid to postpaid
As far as I know, if you want to do this type of account conversion, the department to call is Inside Sales. Did their contact number change, because this promo I received today has a different number (800.225.5499) than what's in my notes? Or maybe that's just for the promotion. And in case anyone's wondering, my budget…
Text Usage Log
This has been an ongoing issue for only 1 of my lines on my account and I have called multiple times.. When I look under current Text message usage it does not show all of the text It's an iPhone but this is the only line on my account that does not show all the text on current usage
Online Account locked and gives error trying to reset password
can't login to my Verizon account from my laptop or my phone. I get this error: For security purposes, your online account has been locked. You now need to reset your password to access My Verizon. When I try to reset my password I get this error: We're sorry. We are unable to process your request at this time.For more…
Apple watch
Upgraded our phones a couple weeks ago with a promo of Verizon paying off our current phones. Got new phones all was fine. My husband was looking at the Verizon App looking for watches and found he could get the Apple Ultra 2 and the series 10 watch for $0 for 36 but was unable to place the order due to a past due balance…
Warranty issue for undamaged phone
There is a summary/TLDR at the bottom of this. I have finally "completed" my worst interaction with any company that I've ever had. I will TRY not to create a wall of text but here it goes: I have a pixel 9 pro fold that started having issues intermittently with the front display. My phone has very MINOR cosmetic scratches…
Just trying to leave some (mostly) good feedback!
Just wanted to leave some feedback here regarding my recent experience as a new Verizon customer. I have to start and say my initial experience switching over seemed like a good experience, but over the past few days it became clear that my initial sales rep frankly screwed the pooch. Frankly my next few interactions…
Customer service
How in the world did your, Customer service get so bad? That's all sincerely The Princess
Rude Door-to-Door Salespeople
I am not a Verizon customer and never will be. When two door-to-door salesmen showed up at my door this afternoon, I told them so. One asked why I will never use Verizon. I said you screwed me over - which you did - when I was a customer years ago. He then asked what Verizon did, and I told him none of his business. He…
Customer Service
Amber at the Verizon store in Winter Haven recently assisted my stepfather with recovering his information on his phone. She was very patient and kind during the long process. She went over and beyond and should be recognized for her excellent customer service! I am in the customer service industry and know how important…
Loyalty Overlooked: Disheartening Experience with Verizon
I recently tried to disconnect a line for a nearly new Samsung phone I purchased on March 22 for my elderly grandmother, who sadly passed away shortly after. The phone was barely used, yet I was informed I’d still be charged the full amount to disconnect the line. As a loyal customer of 23 years, I’m deeply disappointed by…
Can’t verify my identity
I ordered 2 devices, i paid for them, they took the money out and everything. I received the order numbers, and I’m thinking cool everything is done. I received an email saying that I had to upload some documents to verify my identity. No biggie, I uploaded my verification documents. I didn’t receive any emails after that,…