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Incompetent Wireless CS
I went to add a line which was very straightforward and not problematic. However almost as soon as I completed the transaction plans change and I want it to cancel yet I could not do that online because shipping had already been processed. I then had to wait to receive the phone to call and request a return label. I…
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Random letter from Credit & Order Operations
I got a letter saying that they had approved my application for wireless service. I never put in an applications nor do I wish to change my service. I don't know who to talk to about this and calling the customer service line only gets me disconnected due to the fact that I'm not a customer.
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Verizon Sent Me to Collections for Equipment I Returned
Verizon sent me to collections for not returning my equipment—but I DID return it, and I have proof. I even have Verizon chat logs where a rep told me my account would be updated to reflect the return. I only found out about the collections account through my credit monitoring service. No call, no email—just a drop in my…
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How to remove a fraud alert when your really who you say you are
Hi I wanted to know how to get help removing a fraud alert on my credit application number to add a line to my current account its been a hassle then Verizon gives the excuse saying we are unable to validate your identity and not even giving an explination on why they never asked any questions they just automatically say…
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Changed phone number
I changed my phone number two days ago and regret it, how can I get it back?
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Feedback
Carmeisha was the best representative I've ever had. She was very quick and thorough and handled my problem very precisely. She helped me reboot one of my new boxes and was such a great help. Thank you again Carmeisha
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Excellent Customer Service
Thank you to Hazel on the Advanced Technical Team for assisting me on the chat! Super easy process and such a helpful and kind person. Give this individual all the best things! Thank you, Hazel!!!!
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asdfsdfs
I want to test this becuase to post this I can only login with my username which I do not have...
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iPhone Does Not Ring Consistently
My iPhone 13 Pro does not ring consistently, I’ve checked all the settings, I’ve called Verizon Customer service multiple times - nothing works. There is no pattern to the missed calls, the phone simply does not register the call. When someone calls the phone does not ring and the person is directed to my voicemail. If the…
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Customer service and management
Horrible customer service! Still waiting for manager to call me back, 2 days. On hold forever, no one there cares! I'm so changing my service don't know to who but I'll find another company. Been with Verizon for YEARS! THEY DO NOT APPRECIATE OUR BUSINESS!!
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Verizon stole my phones
Verizon stole my phones. I sent them with the return label they sent me. Now no one will help I have spoken to several people they send me to other people chats get disconnected. This is ridiculous.
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Missing texts in account activity
I know this has been addressed before but it's mostly about phones. I have a Samsung Galaxy and use Google messaging . I've been told that Google messages are not SMS and that's why I don't see them in my account activity but texts with some of my contacts ALWAYS show in activity and some of them NEVER show in activity. In…
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No Access to 4G LTE Extender
Hello Verizon Support, I've reached out multiple times without resolution. When I log into my VZW account, my 4G LTE Extender isn't listed under my devices. Consequently, I can't access it to change the state from open access to closed access. Although I can access the extender directly from the LAN, there are no local…
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Two factor authentication not offering account owner's phone number for verification prompt
Our Verizon wireless account was recently upgraded from an older plan (8GB of data) to an unlimited plan and now our 2FA is all screwed up. When I try to login to manage my account on the website I get the 2FA prompt, but the only options offered are my email, which is inconvenient, or my daughter's Apple watch phone…
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Gift Card Redemption
Hi. I redeemed a promotional gift card from Verizon back in Feb 2025. However, I have no idea how to use it. Where can I find it in order to apply it towards my bill? Verizon chat was less than helpful. Thx, Jim
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How to view my previous Questions
I posted a question earlier today. I want to check whether an answer has been posted and, if not, I'd take a look at the question to see whether I could edit it, adding helpful changes that might help elicit a response. But I don't know how to view that previous question Thanks for your help, RaininSpain
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Macafee blocking websites
How do i fix this error: blockpg-aloe.safezone.mcafee.com can't currently handle this request.
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Store Employee Feedback
After loosing service(sos)...I mistakenly damaged my cell phone screen....after visits to 2 different V stores....NO ONE advised me to go to Batteries Plus store and just get it repaired.....so I was given a new Moto _OS phone(!)....and then bought a new Samsung S25 phone($1,000~).....I was told AFTER I bought the new…
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Lier
Thanks for approving the order fraud department. Thanks for charging my gift card and canceling it the same day. It's just a bunch of lies and misleading. Now I have to wait for refund. Can't finance or reorder anything because of the order/fraud did on my account that still pending. Thanks for your help with making…
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Customer Service
After 7 years I'm moving on. Bought a new phone not through Verizon. Trying to set it up with Verizon led to hours on the phone with 7 different people, my entire account getting locked, and while talking to the final person connecting the new phone to a different provider entirely online in about 10 minutes without any…
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Rebate Rejected
I switched service from T-Mobile at the beginning of February, and at the time there was a rebate offer to pay off up to $500 on any remaining phone payments from T-Mobile. The rebate was rejected at the time because we were told that the T-Mobile final bill that we submitted was not legible. We resubmitted the last…
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keeping my number
My daughter is moving to England for 3 years. It is cheaper for her to purchase another phone with a UK SIM card than adding a British SIM for the 3 years. We would like to disable her line on our plan for the time she is over there and then reactivate it when she returns. She is worried about loosing her current phone…
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Loyalty action
I just want to thank verizon, and everyone that works for them, and everyone who donates to the loyalty action program I am having a hard time right now trying to pull myself back up and I couldn't pay my past due bill since March. My service had been shut off and I was saving money to be able to pay it. And I received a…
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In Store Customer Care
Dear Verizon Customer Service, My name is Dinorka , and I’m writing to share a disappointing experience I had with one of your store managers, Steve from store located in 499-43 Sunrise Hwy. in Patchogue NY. I visited the store because my phone wouldn’t turn on, and I needed help. Unfortunately, instead of offering real…
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Prepaid to post: briefly switch carriers for online only deals?
Hi - I want to switch to a post-paid plan, and there are some nice online only deals. But it seems like I have to call the sales department or go to a store to switch. Am I better off just briefly switching carriers then coming back to verizon fresh? Thanks.
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Plan changed
At what cost Verizon is what it use to be! It’s not that great and when you do look online at different plans all of the sudden we were bounced out of a plan we were grandfathered in by your CEO, we were receiving 30.00 off and according to Verizon they can’t tell me who or the exact date but either me or husband changed…
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Experience in local store
Recently, we had a very poor experience at a local store (Niles, IL) and would really like to file a complaint. Last Saturday, we went to the store to return my phone from a trade-in we did two weeks ago. The salesperson told us the return couldn’t be processed and asked us to check back in 30 minutes. When we returned…
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Got my number back
#mobile Verizon disconnected my plan while i was a loyal customer for over 20 years, when i told them to pause my plan, they disconnected it instead, they told me i lost my number for good, i spoke with them for dozens of hours, emailed the CEO, contacted the FCC twice, as well as the BBB, I basically gave up, when they…
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Suggestions for Phones to Pair with Toyota Corolla
Suggestions for best phones that pair well with Toyota Corolla
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Got my number back after fighting with Verizon for 100 DAYS.
Verizon disconnected my plan while i was a loyal customer for over 20 years, when i told them to pause my plan and they disconnected it, they told me i lost my number for good, i spoke with them for dozens of hours, emailed the CEO, contacted the FCC twice, as well as the BBB, I basically gave up, when they told me its…