Other Account Discussions
Transferring a line from one Verizon account to another: "Account device cap exceeds" error
* A line transfer request was initiated from the "sending" account * The "receiving" account owner received the email, clicked on the link, followed the instructions * During the Review and Accept Service Transfer screen the error at the top says, "Account device cap exceeds". The Next button is greyed-out, there's no way…
Inaccurate 1-800#
Anyone else try using the "1-833-Verizon" contact at the top of their home page? It takes you to a company selling "fall notification" devices you wear. I was on with a Verizon rep a few days ago and he said that it would be changed to the 1-800-VERIZON number. As of today, 9-[phone number removed per the Verizon Terms of…
Fraudulent calls to Verizon
Getting texts about calling Verizon I’ve had Verizon wireless for about 10 years. Currently we have three phones on our account. My account is the primary. All billing and other account related things are tied to my phone number and always have been. Within the last week, my husband has gotten multiple text on his number…
LifeLine Long Distance Service access number?
A senior family member lost their access phone number for their long distance service. It's the phone number they call to connect to their "Teliphone Lifeline Long Distance" account. They need this number to connect to the Teliphone system. Once connected they dial the long distance number. This is the $0.99/call…
CNAM Database out of date
I have read several posts on the CNAM database that Verizon uses is out of date. Has anyone found a solution or number to call to get it refreshed? Does anyone know the frequency in which Verizon updates the CNAM database that they are using? Like many other posts it is negatively impacting our business as Verizon…
Call log
The call and message log is still not working on the app or website. I know this topic has been posted numerous times. Does anyone know when this will be fixed? It’s getting very frustrating that a cell phone company cannot get the call log to work consistently
Return labels and customer service
I did an early upgrade on 2 phone lines 2 months ago, i di this every 18 months or so for the last 6 years. This time however was different. I contacted Verizon multiple times, i think about 10 or 12, about receiving the return labels to send the old phones back, multiple representatives have assured me that they were…
re: moving service from Verizon
Earlier this month my daughter and I transferred our cell service from Verizon to Visible. My son had not changed his account (there were 3 lines on the account)l I can't get into my verizon account to check on his service. I even used this link:…
Verizon Customer Service Contact Phone Number
Does anyone know a contact number for Verizon Customer Service where I can speak to a live person? All of the numbers I find on other threads are several years old and only give me a virtual assitant that does no good at all.
no call logs or message logs available
I am unable to access my call or message logs for the current billing cycle. The logs were there 2 days ago, but now I get the message "no call (or message) logs available for this line." All lines on the account have the same issue. I have seen the this issue posted months and over a year ago on this forum. So, this seems…
Blocked number showing up on call log
Does anyone know why a blocked number would show up on a received text log? I didn't receive the text, but it looks like I did.
I keep getting a problem trying to change my password because my zip code
I am trying to sign into my Verizon account to change my password. But when I type my zip code it says its invalid. I lost my phone so I want to keep my number. I use it for work and I really need someones help.
Verizon bill increase/ reducing Promotion offer
Verizon is keep on increasing the bill in one way or other. First, they increased bill per line in Jan2024 by $4 and now they are reducing the Mobile +Home discount from $10 to $5. Not sure, If I can do anything, will reach out to verizon, however, it will not change anything. High time to switch. Already paying high for…
customer service rep deserves kudos
I had a great customer service experience with a lady named Amber today. Not only was she such a pleasure to interact with, she solved my issues, addressed my concerns, and went above and beyond.... all of that and it's her birthday! I wish her such a happy birthday... unfortunately I did not get the chance to send the…
no call/message logs available for this line
This is not the first time this has happened but I go into my verizon account and when I attempt to access call or message logs it says no call logs available for this line / no message logs available for this line. This is the case for all the phones on my account. I tried to contact the customer service line and got a…
SCRA question
I am a U.S. service member with order to PCS to a US terriority that is not serviced by Verizon. I tried to terminate my contract early to transfer my existing numbers and Verizon is charging me fees in the form of the promotional credit discounts on my phone. Is this legal because legal consul say it is not.
Cant talk to a live person because im suspended
How can you talk to someone from verizon when your account is suspended? I'm really tired of being charged 200.00 a month for reconnect fees. When it's not my fault to begin with. Corporate helped before said was fixed bill will only be 280.00 most nope 400 plus in far from that.
Collections notice on my credit report
I signed up for Verizon services but canceled within an hour. Despite this, the device was still shipped to me. I returned the device within two weeks without unboxing it. However, I have now received a bill for the mobile device and a month of service, even though I never used the service or transferred any of my numbers…
Equipment return
I have been waiting for 3 weeks for verizon to send me a shipping label, I was told I can find my own box since the one they sent me was very small. I recently called and the customer service rep. put in a ticket with reference ID of *****. They charge me $653 this month. I am super disappointed and frustrated.
Message Logs
I changed a number on my account last week and now I can’t see all of the message logs for that number. I have spoke to multiple service agents trying to get this fixed. I could see the message logs for every month before I changed the phone number.
After being contacted about being double charged
After having false hopes once again Verizon is doubling down on refusing to pay for the overdraft fees the company is directly responsible for. I will not be finishing the payments on my iPhone 14. This company is abjectly awful and irresponsible.
Anybody else not receiving promotions from in store purchases?
I'm wondering how many other people have had trouble redeeming promotions that we were told about in store. I was told about a promotion that would include a $300 Target gift card after 3 months of service. I went into the store when the promotion wasn't showing up on my account after 3 months and they couldn't figure out…
Reporting a hit-and-run by Verizon work vehicle
This morning I was parked on a street, sitting in my van. The Verizon work vehicle parked in front of me was leaving, and in so doing backed into my parked vehicle. They didn’t get out to check for damage, but instead continued pulling out. I took photos of the Verizon vehicle and its license plate as it was leaving, as…
New sim no phone number
So. I activated my new sim/ service. Only data works. Can't make/receive calls or texts. Only use apps/ internet. When I look in the settings there is no phone number assigned to my sim card. I have tried restarting my phone, resetting my phone, changing the app settings and then restoring them to the original ones when…
About to jump ship!
I get an email saying my services been suspended on my cell phone see I was in the hospital recovering from a stroke and I transferred my funds to a family member to pay my bills and completely forgot about my cell phone bill being on auto pay . They tried taking the money out there wasn't no money in there and they…
Cancel NFL Sunday Ticket sold by Verizon
I need help cancelling the automatic renewal of my NFL Sunday Ticket that is sold through the Verizon +play service.
NFL ticket redemption RESOLVED!!
I was having issues getting the NFL ticket to work. It was showing “active” in the Verizon app and showed it was redeemed, but I never linked it to YouTube. After logging into my Verizon account from my desktop, I was able to easily link it. It would not work from my phone or tablet, only when I went to a browser through…
Cannot Sign in to My Verizon on Desktop Computer
I can no longer sign in to My Verizon on my desktop computer without having my iPhone in my hand. I enter my phone number as my user name, enter my password and this prompt pops up. "VERIFY YOUR INFORMATION" Then it sends a message to my phone where I must authorize logging into the account before I can use it on the…
Target gift card
I was promised a target gift card when I signed up for 5g internet. I waited the 65 days, waited for "claim offer" to show up in my account and unfortunately, I'm still waiting.
Identify Verification
Who can I contact to resolve the issue of verifying my identity? The fraud department just goes around in a loop and cannot tell you anything helpful. This is ridiculous!