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I keep getting a problem trying to change my password because my zip code
I am trying to sign into my Verizon account to change my password. But when I type my zip code it says its invalid. I lost my phone so I want to keep my number. I use it for work and I really need someones help.
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Verizon bill increase/ reducing Promotion offer
Verizon is keep on increasing the bill in one way or other. First, they increased bill per line in Jan2024 by $4 and now they are reducing the Mobile +Home discount from $10 to $5. Not sure, If I can do anything, will reach out to verizon, however, it will not change anything. High time to switch. Already paying high for…
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customer service rep deserves kudos
I had a great customer service experience with a lady named Amber today. Not only was she such a pleasure to interact with, she solved my issues, addressed my concerns, and went above and beyond.... all of that and it's her birthday! I wish her such a happy birthday... unfortunately I did not get the chance to send the…
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no call/message logs available for this line
This is not the first time this has happened but I go into my verizon account and when I attempt to access call or message logs it says no call logs available for this line / no message logs available for this line. This is the case for all the phones on my account. I tried to contact the customer service line and got a…
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SCRA question
I am a U.S. service member with order to PCS to a US terriority that is not serviced by Verizon. I tried to terminate my contract early to transfer my existing numbers and Verizon is charging me fees in the form of the promotional credit discounts on my phone. Is this legal because legal consul say it is not.
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Cant talk to a live person because im suspended
How can you talk to someone from verizon when your account is suspended? I'm really tired of being charged 200.00 a month for reconnect fees. When it's not my fault to begin with. Corporate helped before said was fixed bill will only be 280.00 most nope 400 plus in far from that.
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Collections notice on my credit report
I signed up for Verizon services but canceled within an hour. Despite this, the device was still shipped to me. I returned the device within two weeks without unboxing it. However, I have now received a bill for the mobile device and a month of service, even though I never used the service or transferred any of my numbers…
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Equipment return
I have been waiting for 3 weeks for verizon to send me a shipping label, I was told I can find my own box since the one they sent me was very small. I recently called and the customer service rep. put in a ticket with reference ID of *****. They charge me $653 this month. I am super disappointed and frustrated.
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Message Logs
I changed a number on my account last week and now I can’t see all of the message logs for that number. I have spoke to multiple service agents trying to get this fixed. I could see the message logs for every month before I changed the phone number.
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After being contacted about being double charged
After having false hopes once again Verizon is doubling down on refusing to pay for the overdraft fees the company is directly responsible for. I will not be finishing the payments on my iPhone 14. This company is abjectly awful and irresponsible.
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Anybody else not receiving promotions from in store purchases?
I'm wondering how many other people have had trouble redeeming promotions that we were told about in store. I was told about a promotion that would include a $300 Target gift card after 3 months of service. I went into the store when the promotion wasn't showing up on my account after 3 months and they couldn't figure out…
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Reporting a hit-and-run by Verizon work vehicle
This morning I was parked on a street, sitting in my van. The Verizon work vehicle parked in front of me was leaving, and in so doing backed into my parked vehicle. They didn’t get out to check for damage, but instead continued pulling out. I took photos of the Verizon vehicle and its license plate as it was leaving, as…
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New sim no phone number
So. I activated my new sim/ service. Only data works. Can't make/receive calls or texts. Only use apps/ internet. When I look in the settings there is no phone number assigned to my sim card. I have tried restarting my phone, resetting my phone, changing the app settings and then restoring them to the original ones when…
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About to jump ship!
I get an email saying my services been suspended on my cell phone see I was in the hospital recovering from a stroke and I transferred my funds to a family member to pay my bills and completely forgot about my cell phone bill being on auto pay . They tried taking the money out there wasn't no money in there and they…
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Cancel NFL Sunday Ticket sold by Verizon
I need help cancelling the automatic renewal of my NFL Sunday Ticket that is sold through the Verizon +play service.
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NFL ticket redemption RESOLVED!!
I was having issues getting the NFL ticket to work. It was showing “active” in the Verizon app and showed it was redeemed, but I never linked it to YouTube. After logging into my Verizon account from my desktop, I was able to easily link it. It would not work from my phone or tablet, only when I went to a browser through…
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Cannot Sign in to My Verizon on Desktop Computer
I can no longer sign in to My Verizon on my desktop computer without having my iPhone in my hand. I enter my phone number as my user name, enter my password and this prompt pops up. "VERIFY YOUR INFORMATION" Then it sends a message to my phone where I must authorize logging into the account before I can use it on the…
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Target gift card
I was promised a target gift card when I signed up for 5g internet. I waited the 65 days, waited for "claim offer" to show up in my account and unfortunately, I'm still waiting.
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Identify Verification
Who can I contact to resolve the issue of verifying my identity? The fraud department just goes around in a loop and cannot tell you anything helpful. This is ridiculous!
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credit promo
I have 4 lines that still have 14 months credit, I'm eligible for new phone upgrades. My questions is will I lose the remainder of the 14 months of credit? or does it carry over?
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Netflix & NFL+ - encountered an Error
I have tried to sign up for the $99 annual promotion for NFL+ and Netflix premium from multiple devices and multiple browsers; cleared cache extc; used multiple different cards. The website constantly says Error encountered when saving and entering the credit card information. It won't let me accept the terms and continue.…
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Costco Shop Cards never received after 8 months
On December 24, 2023 I upgraded my phone in Costco(SamsungS23 Ultra) only because of the shop cards they were offering. We also agreed to the 5G home Internet which was also offering a Costco Shop Card with it. The cell phone card was for $100 and the one for getting the internet was $200 I believe. (Paperwork I have…
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Weird texts from 899000
Is this real? My Verizon account makes no mention and this address has text me before saying welcome to Mexico and Cuba (both times when I was there) and from the vzw number VERIZON MESSAGE: We need to verify your Verizon business account. An account change has been initiated by you or someone who has access to your…
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8 lines want to set up 4 separate accounts
Our current plan that we’ve had for 12 years has 8 lines (4 couples) plus home internet. I’d like each of the couples to have their own account and take over their own billing and payments. Is this possible?
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Verizon app push not working
My phone service stopped working so Verizon fixed it but we had an issue with my Verizon app not working after the reactivated my phone. The rep unregistered my phone number and I registered again. Now when I login to Verizon.com from my computer it no longer sends a push notification to my Verizon app. Worse yet the…
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Free 3 month trial for Apple TV
I upgraded a phone and received a message I could get a free 3 month trial to AppleTV. When I got to the signup page, it was only offering 7 days. The text message vanished. Is tere a way to get bact to the 3 month offer? Thanks, RN
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How to remove pending order from account
For the past few months i've noticed that my Fios account is showing a "pending order" and notes that "your current plan will be updated in 5 minutes and then you'll be able to place additional orders" However, I have not placed any orders on this account in some time so i"m not sure why it's showing. I would like to get…
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Feature Verification Error
When trying to switch one of our iPad lines to a different iPad, I get the attached error about feature verification. Yes I worked with customer support, and they directed me to technical support. Both thought the issue was from the iPad being a non verizon device, and didnt understand that it was happening with all of our…
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$200.00 Gift Card from Amazon
I signed up back in November 2023 for a new phone and internet. I was told by the represeentative at the store that I would receive a $200.00 card from Amazon just for signing up and a $50.00 to Target card for the internet. As of today, I still have not received anything. I have contacted the store manager and they were…
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voice biometrics, for ACCOUNT - HOW to ensure it is TURNED OFF
called verizon last week. a cryptic option to ENABLE VOICE BIOMETRICS for future logins was mentioned in the robot. I DO NOT WANT voice biometrics (or OTHer biometrics) stored, i've been victim of four data breaches past 2 mnths. WHERE (exact menu options, and verbage) to make sure this is TURNED OFF, in the account…