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Password
In order to login to my verizon account for some reason it always sends a text message requiring confirmation. At my job I get NO bars so only wifi. Verizon wifi is the worst. Calls and texts never work. So I never get the text message and I have to reset my password over and over and over. How do I make this stupidity…
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Costco Shop Card never received
I need a resolution to the issue with not receiving the 4 Costco shoppers cards that were promised to us after 90 days of service, the rep stated we would receive an email. I have never received an email about the when to expect the cards to be delivered via email. We purchased 4 phones and 3 watches from Verizon in the…
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Unable to contact Verizon from overseas
Verizon I am overseas and have lost my SIM. Because of that I have been unable to login to my account. My local sim does not allow me to make a collect call back to the USA (I am in Australia currently). I have tried emailing you and calling the local office a multiple of times, each to no avail. Can you please get in…
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Deceased sister's phone
Really dismayed at my niece having to surrender my dead sister's phone to them to disconnect the service! Why? She owned it! Also, I was tricked into a watch and tablet! When they said "promotion", they didn't discuss the fee with me! Thinking of going with my husband's service, which isn't Verizon!
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My Verizon Assistant infinite loading
Hello, after updating the My Verizon App on March 19th, the Verizon Assistant does not load fully. All it does is show the loading screen for a long time and doesn't load to the next area. I am unsure if it is a server issue or if the app needs another update.
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How do I report poor service?
How do I report poor service. I get 0-1 bars up and down my entire block. The reception is horrible and I am thinking about switching to AT&T to resolve this. Who can come out/test tower nearby and let me know why it’s so bad. I am located in 08057 and it only seems this block stretch is the real problem!! Please help!…
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Customer service
hello, I have been with this company for 10 years. I have had many experiences that were not disappointing. Some were rude representatives. I was told one thing and Verizon did not honored. It has not been a good situation. I have spoke with some representatives that were rude, did not follow through. I did search other…
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Door to door sales people
The person (Eli) that talked me into switching from metro pcs to Verizon stated my cost would be $100.00 a month . Now the best that Verizon can do is $143.00 as long as I have auto pay on. Now I have a choice.. Pay more money to get my services ported back to Metro pcs. Or fight with Verizon. To potential Verizon future…
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Terrific Customer Service from Todd at Patchogue Store
I recently upgraded my phone at the Patchogue, NY store. I was so fortunate to have Todd help me. He was awesome and took so much time and care to help me. I received an online survey but didn't see it until it had already expired. I wanted to give Todd the credit he deserves so I'm hoping someone in management sees this…
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FREE Upgrades
Why can't Verizon offer some type of program where we allowed to upgrade when we want and also allowed to get free cell phones and have a loyalty program after 5 years ..They should offer us something after tyou have been there for so many years. Not offering the new customers more than the old customers....They literally…
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Door to Door Sales
https://ring.com/share/9598f08a-d2ed-4756-ada1-99b393770e67 I’m searching for someone to verify if this salesperson is legit?
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Streaming subscriptions
You may be being sold that the Netflix and Disney plus bundle will work for everyone on your plan. They tell you just let them use the same user if and password and it will work. This is false. If line holders are not in the same house with the same wifi it will not work. Support will not help, and will tell you over and…
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Poor Customer Service, Poor Service In General.
Spent hours with customer service. They lied to me and said my slow data (<1mbps) was due to my grandfathered plan and I needed to upgrade to get better data. Also lied to me and said that tethering was separate from mobile hotspot and that tethering used the unlimited data and not the measly allotment from mobile hotspot.…
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Mobile
To whom it may concern, as this is very concerning for me. I originally signed up for 4/$25 month each welcome plan. And added paid Security perk! Well somehow an issue was created and I am unable to find out why. As the representatives won’t even speak with me. I have paid their outrageous prices and to be denied the…
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eSIM Activation
I do not appreciate not being able to activate an eSIM of a different phone when I was chatting on the Secure Channel with a representative of who suppose to help me got the device up and running and far as activating it, why why why did that not work out, and they telling me that they could not send me no request for me…
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Costco 250.00 gift card promp
in August I signed up for Verizon. The promo was a free phone and a $250 Costco gift card for each product by Verizon. I signed up for a new phone and home Internet. I have not heard anything from Costco regarding the gift card or Verizon I was told they would contact me with a link. I was told it was going to be a free…
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Service
I have seen the comments recently and I agree with most of the people who are saying Verizon has worst customer service. I have been experiencing the worst customer service ever since I moved to the Verizon from ATT in oct . Every month looking at the bill I have to call them for all the annoying charges they charge me.…
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How do I transfer a line on my account?
Can someone please tell me the process of taking someone off my account including their line so they can go onto their own Verizon account? Thanks in advance!!
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Documents
Hello, where is the document section on the myVerizon app?
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Cant log in
I've been trying to gain access to my account for almost a month now unsuccessfully. Someone accessed my account, and then customer service deleted my account. Then created a new account. Now anytime I try to log in it takes me to create account. When I fill in the answers to create an account it says my information…
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data usage
This may sound odd, but I am wondering at what point does my phone begin using data: When a picture or video is sent in my messages (from the internet), or when I click on the link? I hope my question makes sense. Thank you.
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Phone Broken - Login to Verizon Help
Phone is unresponsive and showing SOS connection. I need access to my Verizon account so I can lookup details on this SIM.
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Can't cancel NFL+ Sunday Ticket
I enrolled in NFL+ Premium (Seasonal) Special Offer through +play. I need help to cancel the NFL+ subscription. I have tried the following to cancel the subscription and have been unsuccessful. 1. Using Manage for +play (where I see all my subscriptions including NFL+). I followed these instructions, but there is NO WHERE…
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2 phones traveling international
2 phones traveling in Europe for 18 days, which plan is best? Is the International plan prorated ? I tried to add the Unlimited for 1 month but it said the plan would end 8 days earlier than I need.
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Second Number
Spent hours today on the phone and never actually got the issue resolved. Eventually they told me they would call me back in a week. How is that helpful? And no, I don't believe they will actually call me back. Verizon just launched this "Second Number" thing. For those of us who carry two phones, sounds great. $10/month…
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Account
I can't get my account set up
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Real Assistance?
I'm having a terrible time trying to contact a live person at Verizon. Does anyone know how to do this? I'm going to have to drive over 50 miles to a Verizon Store to simple update my payment method before my next payment is due this month. All I can get is a run around chat and the stupid AI system that is no help…
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Store location code
Does anyone know the actual location of the store with the location code w658101? Some serious fraud happened on my account today and it happened at store location w658101. Verizion won't tell me the stores physical location or address. No, im not going to go there. It's way out of my area. I just want to talk to them.
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Cannot login overseas. 2FA
I'm currently stationed overseas and am unable to log in to my Verizon account as I can't receive the sms verification on my suspended line required to complete the log-in process. Please help.
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Suspended service though $0.00 balance
My devices are suspended yet in 2 weeks ive paid past due and current balance and credit. Spoke with chat and support as well as self problem solving tips and no services reconnected. I have provided screen shots where it shows devices reconnected to immediately goes back to suspended. Chat support was non helpful as they…