Other Account Discussions
iPhone 15 unlock
Hello I would like to unlock my IPhone 15 eSIM 1&2 mainly 2 here are my number ***** ImeI1=***** IMeI2=***** please and thank you
Second number on same phone
How do I disconnect my second phone number? I don’t need the service.
Unable to redeem $200 Verizon Gift Card
Every time I try to redeem my Verizon Gift Card it gives me this error. I've spent hours chatting with support and nothing they try works. Please help.
Increase in spam after switching to Verizon
I switched to Verizon (from ATT) three weeks ago and now I am receiving an increase in spam. This is 100% real. I literally told someone yesterday about it. Then today a friend called me and said they missed 6 calls from me, and they wanted to know if there was an emergency. I thought maybe I b*tt dialed so I checked my…
Verizon Mobile Project - Protects you with Refurbished phones?
I am shocked to find out that the Verizon Mobile Protect plan may send you a refurbished phone though the Verizon Mobile protect plan. We spend so much money on these phones and then on top of that spend $17 a month for "protection" and they might send you a refurbished phone as a replacement? That's insane!! Is there…
Number Change
I put an order in to change my phone number but changed my mind. Will I be able to keep my old number
Landline - NO Caller ID
My Landline does not have caller ID. I am getting 30-40 messages a week on my home phone VM. The recording sounds like a mechanical sound and it repeats itself. How can I find the number and report it to VZ?
Can't access account overseas due to 2FA
I need to check my bill and make service changes to my account while traveling internationally but can't access it due to 2FA. The only option available for 2FA is via SMS, which I don't have the ability to use. Is there another way to verify my login and access my account
Phone numbers on my account
Can't find my other cell phone number or activity
Monumental Sports Channel Unavailable
My Monumental Sports Channel is no longer available. I know it's still offered because my friends still have it. I don't understand why it is all of the sudden unavailable. My monthly cable bill is very high and I expect to be able to watch a Capitals game.
Voicemail Recovery after Carrier Switch
Hello, I just switched carriers but didn't think of my saved voicemails. I had a few that are important messages from family from years ago. Is there anyway to get them back? Thanks!
Account onwership
I opened the account just me and I first logged in as an account member . Now I can't log in as an account owner to make payments.
Still waiting for Costco Cash card
Hi There, Its been almost 4 months since I added 5 new lines from Costco Kiosk. Still waiting for my $250 per line which was promised at that time. Checked my spam folders etc.. no luck yet. Appreciate someone can follow up on this. Thanks, BK
Redeem offers
Have a target gift card offer , Verizon gift card offer and a Disney+ offer. The only one that works is the Disney+. I’ve already chatted with guest services and they assured me a gift card link would be emailed to me with in 10 days of our chat. Still nothing and the original links still don’t work. Don’t promise $400 in…
Amazon Gift Card Promotion
Hello, Does anyone else feel like Verizon is trying to avoid distributing and upholding the promotional Amazon Gift Card from November 2023?? I signed up during that time and when I picked up my router, the employee said the gift card would show up in 2-3 billing cycles. After not receiving it during that time, I contacted…
Disney Bundle
My momis on my account but she lives in another state. Since I have the Disney + bundle can she have access to watch even though she lives elsewhere?
Bye after 25 years of service over a monthly $30 discount
This past weekend, I went into my local Verizon store to accomplish two things. 1) to upgrade my daughter’s and mine’s phone and 2) Lower my monthly payment. All I wanted to do was get help with new phones and small monthly discount on my bill, however I could get it. I was told that could happen my moving to a new plan…
Customer service for a veteran
between my own phone line and as a teen I’ve been with Verizon for 19 years. Now I’m being discriminated against as a veteran and someone with kidney failure. Constantly lied to and exploited. I know I have no voice against this giant company but for the misery I was put through but your company is something I’ll never…
Commendation for Exceptional Service from Nidoo
As a Customer Service Manager I have a deep appreciation for outstanding customer service. That's why I'm writing to commend Nidoo for the exceptional assistance they provided during a recent troubleshooting phone call with your company on 4/11/2024 at 5:30PM EST. Nidoo exemplified the highest standards of professionalism,…
Verizon keeps saying my password is incorrect when IT IS CORRECT!
I wonder how mane people are experiencing this inconvenience! It used to be that every now and then they used to tell me my password is incorrect when I know that it IS! This time I Copied, Pasted, Visually verified that the COPY and PASTE command worked. I save the password in a file DATED 8 APRIL 2024, then TRY TO LOG IN…
Password
In order to login to my verizon account for some reason it always sends a text message requiring confirmation. At my job I get NO bars so only wifi. Verizon wifi is the worst. Calls and texts never work. So I never get the text message and I have to reset my password over and over and over. How do I make this stupidity…
Costco Shop Card never received
I need a resolution to the issue with not receiving the 4 Costco shoppers cards that were promised to us after 90 days of service, the rep stated we would receive an email. I have never received an email about the when to expect the cards to be delivered via email. We purchased 4 phones and 3 watches from Verizon in the…
Unable to contact Verizon from overseas
Verizon I am overseas and have lost my SIM. Because of that I have been unable to login to my account. My local sim does not allow me to make a collect call back to the USA (I am in Australia currently). I have tried emailing you and calling the local office a multiple of times, each to no avail. Can you please get in…
Deceased sister's phone
Really dismayed at my niece having to surrender my dead sister's phone to them to disconnect the service! Why? She owned it! Also, I was tricked into a watch and tablet! When they said "promotion", they didn't discuss the fee with me! Thinking of going with my husband's service, which isn't Verizon!
My Verizon Assistant infinite loading
Hello, after updating the My Verizon App on March 19th, the Verizon Assistant does not load fully. All it does is show the loading screen for a long time and doesn't load to the next area. I am unsure if it is a server issue or if the app needs another update.
How do I report poor service?
How do I report poor service. I get 0-1 bars up and down my entire block. The reception is horrible and I am thinking about switching to AT&T to resolve this. Who can come out/test tower nearby and let me know why it’s so bad. I am located in 08057 and it only seems this block stretch is the real problem!! Please help!…
Customer service
hello, I have been with this company for 10 years. I have had many experiences that were not disappointing. Some were rude representatives. I was told one thing and Verizon did not honored. It has not been a good situation. I have spoke with some representatives that were rude, did not follow through. I did search other…
Door to door sales people
The person (Eli) that talked me into switching from metro pcs to Verizon stated my cost would be $100.00 a month . Now the best that Verizon can do is $143.00 as long as I have auto pay on. Now I have a choice.. Pay more money to get my services ported back to Metro pcs. Or fight with Verizon. To potential Verizon future…
Terrific Customer Service from Todd at Patchogue Store
I recently upgraded my phone at the Patchogue, NY store. I was so fortunate to have Todd help me. He was awesome and took so much time and care to help me. I received an online survey but didn't see it until it had already expired. I wanted to give Todd the credit he deserves so I'm hoping someone in management sees this…
FREE Upgrades
Why can't Verizon offer some type of program where we allowed to upgrade when we want and also allowed to get free cell phones and have a loyalty program after 5 years ..They should offer us something after tyou have been there for so many years. Not offering the new customers more than the old customers....They literally…