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Web page error
I switched to Verizon at November 2023. Since then when I sign in for shopping or another something system gives error. Even I can't able to change my password. Now I try to buy something but again shows error page. I spoke with agent via chat but they also couldn't figure out. First they said your gift card balance is…
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Need help
October 12: suspended Verizon account because of military deployment. Verizon does not work in the middle east October 17: called Verizon to see if I could transfer my suspended number to Google Fi because it works in middle east. Representative did not advise me that would deactivate my suspended account or that it would…
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Lost trade-in
I have been trying for over a month to get Verizon to provide me the credit for a trade-in. I even have an email that shows it was received and yet I still do not have the credit. I have put in an inquiry/ticket - have called Verizon and spoken with 5 different customer service reps for more than 4 hours total and yet…
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Phone not lost or stolen
My son bought an unlocked iPhone and my sister added it to her plan. Later, when she removed it Verizon marked it as lost or stolen. My son can't activate his $500 phone because it is marked stolen by Verizon. It isn't even a Verizon phone. My sister called and Verizon was supposed to take it off the list but it still…
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Swap phones on my account
I have been living a nightmare. Last Wednesday I called Verizon to swap phones on my account. Three people and almost 6 hours on the phone later could not swap phones. On Thursday I went to the local store and had a sales person tell me no problem, it will only take about 10 minutes. He and I spent over 2 hours on the…
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phone dead. can't login. can't call. need to order new phone
how do I get customer support without 2FA? I cannot receive a text to verify. I need to order a new phone ASAP> How does this make any sense? There are no stores in my area to go to. I need to log into my account and it's not possible. utterly ridiculous. I already confirmed via email auth.
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Amazon Gift $200 Gift Card
I switched to the Verizon internet and was told I would receive the promo of a $200 Amazon gift card on December 21, 2023. Well after a million chats and calls, here we are February 12, 2024, and I still have yet to receive a single thing regarding my gift card. All I keep being told is they have escalated it
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store
Is it normal to go to a verizon auth. store, get a new phone and be charged $40 for there time, not tax or phone plan or new phone just 39.99 for there time
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Interaction with Verizon Employee
Is there any way to get past the normal touch tone system and get someone to deal with an unusual problem.
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Promotion Issues
I’ve been a customer for 17 years and never experienced customer service like I have the last several months. I traded in a phone last April and was told I would get the $800 promotion and credited on each bill . I did the first couple of months and then they took it away. I’ve called 13 times and have spent hours on the…
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Roadside assistance
My motorcycle died out last night and I called roadside through Verizon Wireless and the tow truck guy came within 40mins, he took my motorcycle and put it up onto the tow bed, I was on the phone with a friend for a ride and noticed the driver he jumped off the flat bed, “so I’m thinking wow he hook that up quick” the…
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Very poor customer service
Was billed for a device buyout… but I haven’t canceled any lines and never asked for a buyout. Have gotten the run around from customer service, with multiple story’s on which device the buyout is for, also been told the buyout is for a line not even associated with my account… either way when I ask for a refund of the…
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Issues on new account
Registered a new line, data / service is working on the laptop that I financed, however account still says I am signed as a guest, so I can't view any information. EDIT: Resolved.
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Asurion
I wanted to find out how to contact Verizon to complain about Asurrion. I have been a loyal Verizon customer for over 20 years and purchased the Asurion under their label. The company has damaged two desktops belonging to my disabled daughters. They have gone so far as to rework the devices 5 to 7 times, meaning that the…
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Formal Complaint
Valentines Day is coming soon and I wanted to surprise my wife with a new iPhone. I saw an offer on her line to upgrade to iPhone 15 Pro “Get up to $1000 off this device when you trade in. Upgrade required”. It shows iPhone XR is eligible for $1000 trade-in credit but when I go to checkout it lowers it to $500. So I…
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How do I speak with a supervisor?
How do I speak to a Supervisor regarding the poor customer service I have received. I have had nothing but issues since adding a line to my account. Activated the new line on Sunday 02/04 and it still does not work. Spoke to a rep this evening and apparently the line disconnected while on hold. Called in a second time…
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Trying to upgrade 5 phones - part 1
Dear Customer Service: I've been told by your own agents that this is the only way to reach you with a request for compensation for all the troubles you have caused me. So here it is. In two parts, because your system says I’m exceeding the character limit. This is part 1. I have been a Verizon mobile customer for nearly 5…
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Package Update
Have the Verizon Bundle on my plan. Disney, Hulu and ESPN+ for free. Want to pay Hulu to get rid of commercials. How do I do that!?..
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Verizon customer service?
I made a big mistake in switching from T-mobile to Verizon. The most dreaded part of this whole saga is the Verizon customer service. I think there are two reasons for that 1) the customer support is outsourced and has no respect or understanding of the value of the customer's time. 2) May be backend processes are…
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They pulled my credit without authorization
They pulled my credit without authorization.
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Serious Account Issues and Customer Service Problems
My problem is much to big to spell out here. I need someone at a much higher level than standard customer support. This is an issue that needs to be escalated immediately. I've been a customer for at least 15 years. I've been lied to, misled, and treated badly...this last event was beyond the pale.
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Switching from parents family plan to personal plan
For an 18- year old with no credit history, what kind of deposit is required to be able to get her own account and get off our family plan?
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How do I stop Notifications from unwanted sources
How do I stop notifications coming to my cell phone from unwanted sources? I keep getting about 10 notifications a day from Norton saying I need to click to activate their service. It is spam. I don't have Norton and they are not one of my apps and I have not given them permission to send me notifications. What can I do to…
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Inoperable phone cant get into my account
* Long story short, my phone dropped out of my pocket at work into a compactor.. it is completely inoperable, smashed and bent. I'm on a different phone trying to log into my account and unable to because of 2 factor authentication. I have no way to approve or deny the login from my broken phone. Verizon really needs to do…
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Call me feature
This always says... Were sorry. And then tells me to log in...but i am logged in. So is the Call me feature down after hours. It diesnt seem to work on website at all.. on weekends or evenings. Please just answer that.
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Positive Recognition for a Customer Service Rep
I'd like to submit a positive recognition for Julie who helped me with a Trade-In issue. I got connected to her by calling Verizon's customer service phone number. She spent over a week working with Verizon IT to fix the issue and kept me up to date daily. She did a wonderful job and resolved my issue quickly (after I'd…
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Sorry we are not able to process your request at this time ISSUE
I cannot log in my account, every time i try i get a webpage with the error: "Sorry we are not able to process your request at this time." Tried multiple things, VPN, no VPN, cleaning cookies and cache, different browsers, the app, nothing works. My account is now locked and i cannot even reset my password because i get…
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Need to talk to a person who can fix a situation now - Misleading Upgrade
December 2023 - every other e-mail was the promotion to upgrade your iphone for a an iphone 15 - you would not have to pay the remaining balance of your existing phone. Chatted at length with a representative and was assured it was any iphone, any condition (iphone 13 worked but glass on back was cracked). I submit the…
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Bill screenshot
Trying to grab a screenshot of my bill so I can show my family members what they owe. Can't take screenshot due to security policy. I have enabled screenshots in other apps but I can't figure out Verizon. Thanks.
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Florida Senior Plan 55+
On the Florida senior plan it says 4G LTE data only. On another part it says 5G. Does anyone have it with a 5G capable phone? The 55+ plan includes: * Unlimited 4G LTE / 5G data* * Unlimited domestic Talk & Text * Talk, text and data in Mexico and Canada included * DVD-quality streaming (480p) * Unlimited Mobile Hotspot…