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missing calls
Hi, for the last year or so, i know of two contact's calls that I only sporadically receive. About 50% of the time, they go straight to voicemail. And then sometimes they come through . Sometimes it shows a missed call and sometimes there is no indication whatsoever that I've missed a call. For example, my husband (an…
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Having trouble viewing usage for other lines
I am currently unable to view usage for other lines on our account. I was able to yesterday and today nothing is updated. What is going on? Is this going to get resolved?
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Managef WiFi Networks
Deleting Managed WiFi Networks Looking for an update on the managed WiFi question that @TruittTheStallion posted back in December. I do happen to have Verizon and have these same three managed networks that act on their own accord and cannot remove. I am not on any MDM program that shows up in the settings. Uneditable…
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Asurion versus Apple Care
I have recently upgraded to Iphone 15. I have had Asurion through Verizon but am wondering about Apple Care instead. Does anyone have experience with using the coverage and how do you think they compare, which is better? Thank you!
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Carrier lock: SIM locked
I bought a new iPhone 15 pro in the Verizon website in January. After almost a year my phone status is "Carrier lock: SIM locked", whereas by Verizon policy it should have been unlocked automatically after 60 days, i.e., it should have displayed "Carrier lock: No SIM restrictions" (link to their policy:…
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Upgrades
Am I able to upgrade 2 of the phones on my plan at the same time?
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Tecover messages
Recover messages and call log from iphone 15 after factory reset
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Voicemail Notifications delay. Apple IPhone
I have had an open thread with Verizon and Apple for over 6 years about this problem. Even with a new IPhone 14 pro the problem still exist. Previous thread- https://community.verizon.com/t5/Apple/Voicemail-Notifications-delayed-Have-had-this-problem-over-4/td-p/1221404 Screenshot of the same problem that neither Apple or…
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Order Number *****
Hi, I ordered 4 iphones on November 14th and did not receive anything, not even an order number so I called back on November 22nd and received an order number but no iphones. I paid the fee for the four phones. I need to know the status of the four phones that I ordered. My email is [email address removed per the Verizon…
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Hotspot
How do I enable my hotspot on my iPhone 15 it just keeps sending me to the website
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Why has Verizon decided not to provide updated timelines for iPhone 16 shipping?
I hope all is well! I’m curious to understand the decision-making process behind not providing updates on shipping timelines for the iPhone 16. My shipping date has been October 11th for a long time. When I texted with customer support, they guaranteed a November delivery as the latest possible date, but that has now come…
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Old account closed phone in collections
I had financial troubles medical related. My new 12 pro max account was put into collections and it seems I can not give the phone for someone to use on his Verizon account . Am I missing some options here? They don’t say weather since he is also Verizon that if he pars a certain amount they will do it . They just claim it…
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Bill credit they actually charged me instead
OMG Verizon screwed my bill up this past July when we added my son to our account. All my previous promotions fell off my account starting in September. I’ve talked to Verizon loyalty 5 times now and they keep assuring me it will get taken care of. Verizon now owes me money but hasn’t fixed it. Just looked at my updated…
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US reseller flex policy
Hi, I just purchased a new sealed iphone 16 pro max on ebay, when i checked it's imei etc., it mentioned a "4000-US reseller flex policy/sim locked" Although the seller confirmed it's fully unlocked as the phone is still sealed and wasn't activated with any carrier still. If i purchased Verizon prepaid plan for a month or…
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Cannot hear caller voice on Apple Watch(recently ported in)
Hi, I’ve activated cellular plan on my Apple Watch Ultra on Verizon. I ported in my number on Verizon 2 days ago. I’ve done hard restart both on my IPhone and Apple Watch. The issue still persists. Pls help
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How to get the ipone 16 pro max to focus when scanning lottery bar codes
When trying to scan lottery tickets and digital coupons, my new iPhone 16 pro max will not focus. I have to hold the phone too far away to get it to focus but it's too far to scan. I have tried everything in my camera settings to get this to change, nothing works. Also, you cannot manually focus with two fingers when…
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Equipment Purchase
I went thru the process of upgrading two iPhones and the Plan. The offer was for a trade-in so I was getting a trade-in value that made the cost of each phone 2.77/month. The final page was a breakdown of the amount due now, the first payment amount and the eventual monthly payment amount. There was a charge titled…
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iPhone 15 pro max can’t receive images
I just got my new iPhone 15 pro max a week ago. I have been back to Verizon 3 times and went to the Apple Store in Greenville over the weekend to speak with someone at Apple about the issue I am having. I have went through every step there are from troubleshooting restarting phone restarting network u name it I have done…
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Verizon took away my promotion
So I had a trade in deal where I could trade in the iPhone 13 from one of my lines and get $830 off an iPhone 16 pro. I took the offer of course, but Verizon canceled the order because of a backstitching order, whatever(I didn’t know at the time). So I call customer service to see what happened but there is a clear…
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iPhone 15 pro max carrier lock for virizone
Hi I'm wanting to unlock my iPhone 15 pro max that was gifted to me so I can use any carrier it told me to contact the provider it was bought in new york from a retail store I'm not residing within the United States currently so I can't go to Verizon store so I have to contact via email/website since I have no service &…
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Major Shipping Issue
Ordered my new phone (10th line with Verizon by the way) to give to my mother because her husband, my father, died and need her on my plan. Bought it 12/1 online with overnight delivery. Tomorrow is 12/5 and nobody on chat or in store can tell me why my order says shipped but UPS does not even have it yet. Going to see mom…
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Billing issues
I’m being charged for a phone I never received. My phone bill went from 200 to 1000 because of a device I don’t have. This is so frustrating. Since I transferred to Verizon in Aug . I’m not paying for a phone I don’t have and I sure as heck ain’t paying 1000 bucks. When I have called over 50 times to get this same issue…
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Trade in IMEI issues
My recent trade in of a S10 to a S24 went well until it was time to send the old phone back. It had been replaced and just as I was mailing it out, I noticed the IMEI on the paperwork was different than the phone. This was due to the phone being fixed by the Asurion Insurance. I called customer support on 11-15 and spoke…
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Customer service Review
I was replied to very quickly and have received excellent responses and open communication on my issues with someone named Shine, with no way to review through messages I wanted to come here and let Verizon know they made my experience great I really appreciated it,
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No shipping confirmation even after next day shipping: My items still have not shipped after talking with 5 customer service reps.
My family and I recently switched from ATT to Verizon on Saturday afternoon and availed of the trade in IPhone 16 pro max after one of our phones had a display issue. We ordered for next day shipping for Tuesday as it was the weekend and I have spoken to three people today about how we have NOT received shipping…
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Replacement SIM with existing number on old since it was lost and got new phone
Hi, I have a question. So i recently got a new phone since my old one broke. My SIM card was lost and I cannot find it. I would like to add my old number on to my new iphone without getting a new number. Where and how do I get a SIM with the same number as my old phone? Or is there any other options?
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When is my order will arrive
When my order will be delivered
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SIM card for iPhone SE 2nd gen
How do you get a new SIM card for a iPhone SE that doesn’t have a SIM card?
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Trade in for a lot less than offered
I was offered 700 usd trade in. Now I see it was adjusted to a little more than 200 usd. My iPhone was in perfect condition and I don’t get an explanation why the credit I was offered is not being given to me.
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International Travel
I plan to travel to Asia can I add a local esim to my iphone while in Asia.