Apple
homedepot coupon
I switched from AT&T wifi back in May, 2023, and was told I would get a Home Deport $200 gift cert in 60 days. In July, I received am email where I was to choose Home Deport GC or another gift.. I clicked on Home Depot but NEVER received the coupon. I have called Verizon several times since 7/27 and they keep telling me…
sending text messages overseas without activating my tavelpass
I have Verizon international travel plan but don't want to activate it. If I read or send a text mesage using the Apple message app while overseas, does that activate the plan for that day?
Call and message logs are missing
My first post, but I’m baffled. I am not seeing any reliability between the call and message logs on my Verizon app and my bill in relation to what has come through in the phone. I have seen the texts and phone calls in the iPhone. However… they aren’t logged on my Verizon app in the usage history. There are too many…
YOur call cannot be completed as dialed
Hello, I have an iPhone with Verizon. So does my sister. For the past week, every time I call her, I instantly get a message saying "Welcome to Verizon. Your call cannot be completed as dialed. Please check the number" 1. Her number has not changed nor has mine for over 20years. 2. I can text or Facetime her, but I cannot…
Regional or district manager
How do I contact a regional or district manager?!
Not Receiving 2FA Short-code text Messages
My job requires that I have access to getting 2FA text messages for several websites. I have had an iphone for many, many years and have never had issues receiving. Yesterday morning (12/9/24) it was working fine, then by the afternoon, it stopped. I was chatting with a Verizon agent for hours this morning until one ended…
Call Filter Plus - Verizon overriding inbound CNAM with "Junk" classification
Hello, Is there a way to have Verizon not override incoming CNAM on incoming calls? Example on the following website (Google -> Call my lost phone), the CNAM that this site uses when using Call Filter Plus shows up as "Verizon: Junk" -- Verizon is overriding the inbound CNAM. On T-Mobile and I believe on AT&T as well, the…
Group text message problems. Android to iPhone
I am not sure if this is the correct place to pose this question but I am looking for a solution to our recent group text issues. We are a mixed household with Android and one iPhone. The androids are an S23 ultra and S24 ultra that both use Google messages and the iPhone is an iPhone 13 that uses imessages. Recently the…
File a formal compliant against Lake Zurich store
Hello, I would like to file a formal complaint against the Lake Zurich, IL store. Is there a mailing address, phone number, email address, or online form? I have been a customer for over 20 years: The experience I had at the Lake Zurich store over the weekend was awful, disrespectful, and demeaning. I need someone at…
I just got a new iphone 16 pro. i have esim from India which didnot get transferred to new iphone
I just got a new iphone 16 pro. i have esim from India which didnot get transferred to new iphone. what is the process to transfer this esim to my new iphone
free iPhone 16 upgrade
can Verizon‘s treatment of my account, and me as a customer get any worse? The answer is yes! In 2022, myself and my ex fiancé went to a Verizon store and bought two new phones. I bought the iPhone 256 red 14, and I think he got the same thing. To put it succinctly, our relationship deteriorated from verbal, emotional,…
Help! No phone and need account access (Two factor authentication failure!)
My phone was stolen and I’m trying to log into my Verizon account but to authenticate my log in a passcode is sent to my phone for verification. I can’t check the phone because it’s stolen. There is no other way anyone can get a hold of a Verizon support without logging in. Help, I’m in a foreign country and don’t have a…
Two Step Authentication Doesn't Show My Numbers
I have an old plan and old device (iphone SE 1st Gen & Get More Unlimited). I believe I have two-factor authentication activated but as I receive text from Verizon for additional codes. However, I went to a third-party vendor and they have been unable to access my account because I can't receive a text from them to access…
Best Way to Handle eSIM for Study Abroad
My daughter will be going to college in Italy next fall. She currently has an iPhone 14 Pro Max but we will probably upgrade before she leaves. Her phone appears to have room for a second eSIM. Is it possible to purchase an eSIM from an Italian provider long term? If this is possible, how do we install and make sure we’re…
Wrong phone
Absolute worst customer experience of my life!!! I have been a customer for 15+ years and they have still not have gotten the correct phone in 2 weeks. I have been on the phone with customer service over 18 hours, been to the store 4 times, and still no phone or resolve in 2 weeks. And they admit it's their mistake and…
Network extender
Network extender won’t connect stops at segw
Order not shipped
I purchased iPhone 14s as pickup over a week now and ready for pickup hasn't been done, I have been on the phone for hours and been in the chat for over 20 times but nothing has changed, I ordered home Internet and was shipped next day, verizon is playing tricks on us I will just cancel and close my account
Customer Service
Verizon customer care has become horrible. I have been a Verizon customer for decades and have never seen it this bad. It is impossible to speak with an agent unless you call from a number not associated with an account and then lie and say you want to be a new customer. I bought home internet at my local Verizon store…
Blacklisted iPhone
Hi there, so I recently bought an iPhone 15 from a guy on OfferUp. Everything looked legit at the time of purchase I checked the imei and the serial it was all valid, after I got the phone and finished setting it up I found out it was blacklisted!! This is very unfortunate as I really needed this phone to work, took me…
Phone bill
How do I find my bill?
Contacts
I have one contact that all my information seems to go to no matter who I’m texting or what I’m calling. How do I remove the contact
Dropping Verizon ASAP
I don’t think I have EVER encountered a more cruddy, greedy, completely disregarded of their customers of a company ever in my life. I’ll use my last 12 hours with Verizon to tell you all to not waste your F***ING time with this. Go prepaid, go t-mobile… you use to pay for the service and the name with it, now I’m pretty…
missing calls
Hi, for the last year or so, i know of two contact's calls that I only sporadically receive. About 50% of the time, they go straight to voicemail. And then sometimes they come through . Sometimes it shows a missed call and sometimes there is no indication whatsoever that I've missed a call. For example, my husband (an…
Having trouble viewing usage for other lines
I am currently unable to view usage for other lines on our account. I was able to yesterday and today nothing is updated. What is going on? Is this going to get resolved?
Managef WiFi Networks
Deleting Managed WiFi Networks Looking for an update on the managed WiFi question that @TruittTheStallion posted back in December. I do happen to have Verizon and have these same three managed networks that act on their own accord and cannot remove. I am not on any MDM program that shows up in the settings. Uneditable…
Asurion versus Apple Care
I have recently upgraded to Iphone 15. I have had Asurion through Verizon but am wondering about Apple Care instead. Does anyone have experience with using the coverage and how do you think they compare, which is better? Thank you!
Carrier lock: SIM locked
I bought a new iPhone 15 pro in the Verizon website in January. After almost a year my phone status is "Carrier lock: SIM locked", whereas by Verizon policy it should have been unlocked automatically after 60 days, i.e., it should have displayed "Carrier lock: No SIM restrictions" (link to their policy:…
Upgrades
Am I able to upgrade 2 of the phones on my plan at the same time?
Tecover messages
Recover messages and call log from iphone 15 after factory reset
Voicemail Notifications delay. Apple IPhone
I have had an open thread with Verizon and Apple for over 6 years about this problem. Even with a new IPhone 14 pro the problem still exist. Previous thread- https://community.verizon.com/t5/Apple/Voicemail-Notifications-delayed-Have-had-this-problem-over-4/td-p/1221404 Screenshot of the same problem that neither Apple or…