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How to check status of work order
Yesterday we tried to replace my wifes iphone with a new iphone 15. All of the contacts and apps transferred over, but the cellular plan did not transfer over. I spent multiple hours talking to tech support to finally be told they would put in a ticket. How can I check the status of this ticket? My wife relies on her phone…
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Stole Phone
My upgrade was stolen in transit. I received an empty box. For 9 days Verizon is giving me such a hassle in solving my this. I have been a customer for over 20 years ! I have 4 cell phones, 4 cell watches and 3 iPads. Pay my bills faithfully on time, upgrade all the time. The upgrade is costing me 369 dollars and they…
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Refund
They took $444 dollars as well as my normal monthly payment. I was on auto pay. I received a text about the payments and called them immediately to tell them I never authorized a phone pay off on my account, they literally took it without my knowlege. It’s 4 weeks later and they still have not reversed the payment and…
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IMEI Blacklisted by Verizon on Phone purchased new in full from Apple Store (not even a Verizon Customer)
We purchased an iPhone directly from the Apple Store 3 years ago and we are not even Verizon customers. Suddenly, a few months ago, our device stopped working. After investigating for days with our carrier and Apple Store, it was discovered Verizon blacklisted our phone IMEI marking it as fraudulent. We spoke to several…
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Chesapeake VA
Wife took iPhone 13 into Verizon store at 237 Carmichael Way in Chesapeake VA due to a faulty SIM. They swapped the SIM which did not work then told her the only option was to buy the brand new iPhone 15! Never mentioned warranty replacement options. Corporate is now sending the replacement free of charge, but I’ve now…
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no signal
i have no signal on iphone 15
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Bad cell service
I bought my son this new phone from Verizon because they offered a deal. The data is a disappointment . It only has 1 or 2 bars at all times and we live in the city. I pay $100 a month for his phone. He has to constantly be connected to the Internet, it’s like why am I even paying the bill if there is hardly any service.…
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iPhone 14 pro using a network extender
Couple of years ago I purchased a Samsung 4G LTE Network Extender. I worked flawlessly with 5 various models of iphone in the house. Currently have a iphone 13 and a new iphone 14 pro. Each time you leave the house and come back home, the phone will not pick up a signal. You then must toggle in/out of the "airplane" mode,…
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Missing calls and text over wifi, Samsung Android
I have been to Verizon Wireless 3 times trying to get this resolved over the last few weeks. (2) times I was told that I would be called back after they monitored my phone for 24 hours. There are 2 Verizon Wireless phones in the house. (1) S20 Ultra 5g & (1) A51. The S20 isn't receiving all calls and text randomly will not…
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Esim
My phone was missing for a day and a half and then turned up, I noticed some slight differences in the way my phone was working, ai went into settings and noticed I have 2 IMEI numbers and I believe someone has put another ESIM on my phone and I can’t get rid of it, My phone is changing a little every day. The language in…
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Amazon refubrished blacklisted
Hi, I bought a refubrish premium phone from Amazon, it worked for a month with my carrier and then it lost signal. When I called my company they told me the phone was locked by verizon Wireless. Could you please help me? Amazon only option is to return it but I'm not in the states and I can't return it. Thanks in advance.
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Spouse Use Old Phone
If I upgrade my iPhone 12 to the 15 can my spouse use my old phone? He has an 11 but would like to use my 12.
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Next day shipping
I bought an iPhone 15plus for my wife, I paid $12.99 for next shipping so I can get the phone. It didn’t come when it was suppose to so I contacted to get a refund for my shipping, I was promised a refund and they’re still giving me a run around to give me my money back since I didn’t get what I paid for. Has anyone else…
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Device trade in credit and other service
I am having a worst experience with Verizon services because I trade in device and didn’t get any credit still even after they got my old trade in device .havenot got any credit and they are charging extra bill every month i even contact to customer service then they make it more complicated and assure you like they fixed…
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Passed due bill
My service was shut off for not paying my past due amount of $290. I lost my job due to life threatening medical issues and have been struggling ever since. I’ve always been current with my bill until this happened. I need to be able to contact my doctors and family. I’ll be able to make a payment in about a week I just…
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Access overseas
Having trouble getting internet access while in the Philippines
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Do I need a new SIM card going from iPhone SE to iPhone 13?
I have an iPhone SE and recently purchased an iPhone 13, I want to transfer to the 13 but am not sure if the SIM in the SE which is 4g will work in the 13 which is 5g. Do I need a new SIM card from Verizon and if so, how do I go about getting one?
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Field Test for RSRP
I have an iPhone SE Version 2. I used to be able to receive the RSRP and RSRQ metrics in Field Test Mode (i.e., dailing *3001#12345#*). I tried it today and I do not see these cell signal metrics. I can find nbr_rsrp and nbr_rsrq, but these do not have the values which mean anything. I have turned off WiFi and put my phone…
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Apple Watch cellular activation
I recently purchased an Apple Watch on Verizon. My phone number is part of an unlimited plan with my brother. I wanted to move my plan to a separate and new account and also add an Apple Watch to the plan. The reps at the store informed me that, that would not be advisable as I would miss out on promotions and a 45$ plan…
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We’re is my order
I placed an order yesterday and don’t see my status updated money was taken out my account please need information on my order is a bday gift for my daughter
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Airdrop
Airdrop will not work
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Where is my free gift card?
Where is my free $200 gift card
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Upgrade
I am having a worst experience with Verizon services because I trade in device and didn’t get any credit still even after they got my old trade in device .havenot got any credit and they are charging extra bill every month, how much was that phone? If I’m paying 1,000 with in 36 month. I gave my phone the credit was…
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Second number
Can I get a different area code than my primary line?
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6 year long customer
My account has been completely messed up for about 2 months. For two months, I have been trying to get three lines shut off, my Wi-Fi, tablet along with the iPad. Each representative has moved things around and caused my account to go up along with charging me for unnecessary things without asking my permission. So I got…
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black list
Я передал в вашу компанию свой телефон iPhone 14 pro с двумя номерами Metro-t-mobile, который подключился в Сан-Диего, предоставив для этого свой ПИН-код и АСС: Нет. Все это вы можете проверить, телефон купил мне лично. в магазине Apple, у меня есть чек. В тот момент, когда у меня не было необходимых документов, была…
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Cannot get Apple Music
I upgraded my plan to the Get More. When I try to enroll in the Apple Music subscription that is supposed to be included in this plan, I get an error message saying "This subscription is already being used with a different Apple ID." I cannot find what Apple ID is associated with my phone number. I have tried logging out…
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Texts going to someone else’s phone
Yesterday a friend who also has an iPhone sent me several texts that went to someone else’s phone (not an iPhone). I did not receive any of the texts. She took a screenshot of the text exchange and sent it to me. She also received a call that looked like it was coming from my number, so she answered, but it was not me.…
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Apple Watch Series 7 not activating due to iCloud activation lock
It won’t activate since we forget the iCloud and I have tried to disable in the version app I couldn’t find anything
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Can’t receive calls
Does anyone know what to do for a quick fix for iPhones not receiving calls after transferring to Verizon. I’ve done all the troubleshooting solutions and called my previous carrier to ensure that my number and device has transferred over. I was told there must be a problem on Verizon’s side of things. Which seems to be a…