Apple
Text message retrieval.
Can I get my texts messages from Verizon
Instagram SMS Verifications not getting through
Hello: I've tried logging into my Instagram account from 3 different devices, using the app and web browsers, and all require an SMS verification code sent to my phone. None have gotten through. Does Verizon have some kind of phone spam filter i should be looking at?
Verizon
#Iphone SE We have been Verizon customers and stockholders for about a few decades, but maybe that is all about to change when a rep at the local store tells me a brand new and unlocked Apple Iphone SE (1st generation) can't be activated. Well as I understand it, Verizon is selling this model from time to time online and…
Verizon unwilling or unable to unlock iPhones
So I've twice talked to Verizon representatives to have my devices unlocked, and each time, they said they should be unlocked within 24 hours, and each time, it never happened (even after reboots). This is infuriating. We paid our devices off over 9 months ago, and have been using Verizon for several years. The FCC…
Mobile Data
I waited on hold 59 minutes with only my mifi for calling. No data available so after another 39 minutes rep said I need another router for mobile Data? Then she disconnected and never called back? I just signed on with Verizon 3/15/24 and have to say it was a mistake. I have spent 8 days trouble shooting and fixing…
Conneting apple watch to Smart Family
My daughter has an iphone and an apple watch. The watch is a separate line but under a number share plan with the phone. I was able to successfully add the phone to Smart Family, but I dont see an option to add the watch. She uses the watch much more than the phone. I want to be able to monitor/control both devices through…
iPhone 15 stolen in transit by UPS
A new iPhone 15 for my wife was delivered today (about an hour ago) by UPS from Verizon. At least the box was. The box was suspiciously light and the tape on the outside was a little loose looking. The iPhone box inside was already opened and empty. The delivery guy told me no signature was required, which I did think was…
iPhone 14 netlock
Hi guys! So I just got a new iPhone 14 and it’s net lock and blacklisted by Verizon, I live in Jamaica, I’ve tried to get in touch with them constantly but to no avail, does anyone know how I could fix this issue?
bluetooth connections
I have several pairs of bluetooth earbuds, but my new iphone 13 that I Just transferred to won't connect to the one's i'm wearing now. Shokz Air
Usage details
I’ve always been able to log onto my Verizon app & see current updated usage. Why is that no longer available? Usage details are no longer current & are from the previous month’s bill. Why can’t I see current updated usage?
iPhone not getting calls
Hello, I have used do not disturb for years and when it became focus I went into focus and chose to turn on do not disturb and I have my husband added as a favorite so he can still reach me even when do not disturb is on. I had no problem with this until recently. In the last two months I am no longer receiving phone calls…
Upgrading a line on my account with a promotional credit, swapping phones with another line that's in the middle of a promotional credit
Hello - I am going to upgrade a line on my account with a trade-in promo credit. I would then like to swap phones with that line and that other line is also in the middle of a promo credit. Will both promotions carry over or will I end up paying the full monthly price for either or both lines? Thanks
New order
I ordered a new phone and accessories which were never received. Verizon canceled the order however will not refund $$ or reship the order until they receive the original order even though they can clearly see that UPS has reshaped the order back to them. I am leaving on a 6 month roadtrip and not one person will help get…
Discounts/ horrible customer service.
You guys totally horrible. I have been with you guys for over three years. You give me a runaround over a discount that was randomly removed from My Account the last time I called him to have this fixed I was told it was resolved, and I would not need to worry about anything I reach back out to you guys today because that…
Calls Failing
I am beyond frustrated with Verizon. My calls keep failing and sometimes I cannot even make a call. I have had to cancel work meetings and discussions and I cannot even talk to friends or family regularly. I spent all day yesterday on with Verizon. The first rep told me it was my Sim card. Now why would that affect my…
Can’t send text or mms test to android users
Out of nowhere my iPhone 12 Pro stopped sending text or pictures to anyone that is not using an iPhone. This is very annoying. I hope there’s some type of fixed
March Bill
Hello will I be paying the $280 or the $146 multiple agents say the $280 is just an estimate and I shouldn’t worrry as I upgraded my phone with trade in. They say that the upgraded fee has been waived and other fees as well so should I go with the new monthly total and not the $280 I have a credit balance of $27 from…
Call restriction
Does the call restriction mean you are under some type of investigation?
Cancel a line with a phone on contract
I purchased a phone on a 3 year contract to use while working at home and I no longer have that job. I already have a personal phone but owe on the new phone still. What are my options to cancel that line? Is there a way out without paying off the device first?
No service at vaca home. How do I get hot spot service? Do I need to add extra data? I don’t have unlimited
No Wi-Fi service at the house we rented. How do I use Hotspot? Do I need to purchase extra data? I don’t have unlimited
Request for Blacklist removal
Dear Verizon Community Forum Members, I hope this message finds you well. As a student from Pakistan, I am writing you in need of assistance regarding an that I recently purchased. I recently acquired a brand-new, box-packed iPhone 15 Pro Max from what seemed to be a reputable seller. However, to my dismay, I discovered…
Vrzpix
How do I retrieve photos from vrzpix
I have no service at Mass General Hospital
I have no service at mass general hospital in Boston. Yesterday, I had full service. Today it says SOS. I am in the same location. Please advise.
Line access fee
Does Verizon charge a monthly line access fee for prepaid plans?
New ios 17.4 update won’t allow text or calls
I just updated my iPhone to the 17.4 iOS update and now I can’t call or text. My mobile hot spot is missing as well as the option to place WiFi calls. Help!
SIM card hard locked by reseller flex USA
I bet no one can help but thought it worth a try. I bought an Iphone 12 when in the US and was told it was not locked and I would be able to use in the UK. This worked well but for a few years but I reset my phone to factory settings and now it will not accept the SIM i was using. On investigation it appears to be locked…
Can’t connect iPhone 14 pro max to network extender
I have been trying to connect my iPhone 14 Pro Max to the Verizon lte network extender and have had no luck with dialing #48. I have no options that the instructions are telling me to do.
Insurance
How do I buy insurance on iPhone 13? price?
Location sharing
How do I share my location with a friend (non-family member)? - Smart family plan does not apply. - I’ve shared my location many times in the past however it seems location sharing is constrained on Verizon by default… how do I enable it? Thanks.
Lost & stolen phone
I was recently released from incarceration, and my phone with Verizon was some how reported lost or stolen during that time. Verizon has been giving me the run around every time I call. Does anyone know the best way to go about getting my phone off the black list?