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Trying to pay bill but its asking me to link accounts.
Very frustrating and again, a big time waste. I am trying to login to my account to pay my bill, except after I login it says I need to link my account to pay my bill. Okay. Go to link account and it either says I'm not recognized or already logged in. Try to use the chat help, it says the same thing. Asks me to login when…
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Re: Verizon Forward Plan Credit not being applied
I am having the same issue ! After paying $23.00 on time every month for just home internet and out of nowere I get another bill saying there was no previous payment, and that now I owe for 2 months at 59.99 per month! For FIOS, which is new to me, and there's a 39.99 equipment fee, I don't have any equipment! I'm so…
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Lifeline Program
I have been approved for the Lifeline program recently. They said I need to contact my service and give them my application ID to get a discount. I am trying using it for my 5G Home Internet. I was calling and chatting with the customer service. However, it looks like nobody can't help. I hope someone with the experience…
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Worthless Customer Service
I just spent three hours in the “customer support” chat trying unsuccessfully to sign up for the home + mobile discount for my existing FIOS plan. If someone from Verizon doesn’t contact me to fix this, I will be switching to AT&T on Monday. Maybe they actually care about their customers.
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Need customer service escalation for a billing error.
I cancelled Verizon Home Protect in June. In July, the charge for Verizon Home Protect was not removed. After spending far longer than expected trying to navigate the electronic prompts on the customer service phone number and the Verizon chat, I was finally able to reach an agent who confirmed that I did, in fact, cancel…
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New Bill After Cancelation
I stopped my internet service from August 23rd, 2024. Verizon told me I owed them two routers, one from the initial address I started the service, the other from the new address I moved to. However, I brought the initial router when I moved. It took me 20 hours to call Verizon number and explain the situation. They said…
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Credit owed
I am beyond frustrated with Verizon Customer Service. *****Did you all know you can easily receive a $10 Loyalty Discount for just being a customer? Call and ask for it! If you are a First Responder and/or in Eduction you also can receive a $10 Service Discount (more if you more phone lines). But you cannot receive both…
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My account information seems to be wrong.
Everything was going well until my card was compromised, and I had to have a new debit card sent. I cannot access my account using my email (despite notifications going to that email) or via my zip code (despite Verizon sending information to my home address). When I try to schedule a call, the application says it's…
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Teacher Discount Fios Existing Customer
We have GB internet and logged in to apply the teacher discount. We are registered through id.me. Verizon states we are eligible for $15.00 per month off internet. The website will let us sign up to a new plan with the discount. We already have service. Please look into this for me because it does not make any sense to…
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$100 Verizon gift card that was ordered online not working/activated
Last week I ordered a $100 Verizon gift card from Verizon.com & received it today. Upon trying to check my card balance & receiving "The Gift Card Number or the PIN used is invalid" error I've come to the conclusion that my card was never activated. Please help
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POA
My father is a Fios customer. I have POA for him and wish to submit the documents to Verizon so I can access his account. He is on auto pay and does not receive paper bills. How can I find his account number?
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Why did my bill for Fios Internet Service increase by $10.00 from July, 2024 to August, 2024?
Why did my bill for Fios Internet Service increase by $10.00 from July, 2024 to August, 2024?
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Verizon isn’t honoring Promotion
Hoping for a resolution after almost a year: I am writing to express my deep frustration and disappointment with a situation that has been ongoing since I signed up with Verizon in October 2023. When I switched to Verizon, I was assured that a promotion would be applied to my account, allowing me to maintain the same…
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Rate increase August 2024
Why did my Fios TV rate increase by $8 from July to August 2024?
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Does Verizon Accept Negotiable Instruments
I know that negotiable instruments are legal and accepted by banks and business in The United States according to 12 U.S. Code § 373 and § 3-104. accompanied with a remittance letter (15 U.S. Code § 1693o–1) Does Verizon accept these?
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Offered home security by Verizon representatives
Two Verizon representatives came to my home I told them I was happy with my services, I had home security and internet through xfinity. I told them I would not switch because I could not afford to lose my home security system. The one representative looked at my cameras and said they were blink cameras and If I owned them…
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Customer service
So I received roadside assistance yesterday. I payed and never received a receipt. They tell me they well send it in 5 to 7 business days. Where in the world you purchase anything and don’t receive a receipt right after or it’s sent straight to your email. When I call to speak to a supervisor they say no one is available.…
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CALLER ID not matching number to my name!
I opened a prepaid account with Verizon wireless last year. Verizon wireless provided me a new number. When I call my cellphone number doesn't match my name and instead shows someone else's name! For work I need my name and number to show when I call clients. I have been trying to get this resolved for almost 1 year and no…
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Pay bill
I can't pay my bill in the app, or by Phone. I've been traying for 3 days and nothing
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Security Deposit not Refunded
I am deeply disappointed and concerned that a duplicate deposit has not been refunded. On July 23, I placed an order for Fios and paid a $100 deposit with my credit card (Order 1). As I had not received any communication regarding the installation, I called the customer service center. The representative canceled Order 1…
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TV Test Drive recommendation won’t load
I got an email saying my Test Drive recommendation was ready, but when I click the link, it goes to a “service unavailable” error message on a blank page. So, I tried accessing this through the website. I click to view my recommendation, then I need to click “Continue,” and then finally it loads a page showing how many…
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Reward Status - On hold
Hi there, It says that my reward status is 'On Hold' because of a past due balance. There is no past due balance. I even paid the ahead-of-time balance, then waited ten days (as it says it can take 10 days to update) and it still says the same thing. I could really use this reward. I feel strung along. Thanks Mikey
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Fios Bill
So, I posted the below question previously and it was marked resolved by the moderators. It was partially resolved, but now I can no longer reply to the first discussion: From January Hello, I am an existing Verizon Wireless customer and signed up for Fios home internet after I was told my monthly home internet bill would…
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New Service/ Identity Verification
OMG! So much time was wasted today just to be told order is still going to be canceled due to Identity verification. I went to the store 1st to complete my order did identify stuff took a selfie paid the taxes on the IPhone 15 one line . 2nd uploaded ID! 3rd I was told if I send a bill to verify my address that will…
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Home Offers-Can't Redeem?
I've been trying to redeem a home offer for a Target Gift Card for almost 2 months now. And every time I try to redeem. it claims my bill is over due, which it is not, it is current and HAS been current, in fact, it's on autopay. Why can't Verizon update the accounting and get this straight? You promise offers that your…
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Urgent Concern Regarding Poor Customer Service and Lack of Accountability
Who can we escalate to aside from the executive office ? I contacted the FCC and the executive office In Turn contacted me. The associate I have agrees that Verizon erroneously removed a trade in credit from my account. I have had to call over 5xs spending countless hours and his response was it’s a simple mistake. I was…
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ACH return fee
I had called Verizon to have my home internet returned because it wasn’t working in a performance I had needed. After attempting to get breakfast this morning my account was negative. No one had told me they would be charging me $35 to return a product that wasn’t worth it for me. I was told there would be no charge. I’m…
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Can't link account verizon business internet
When I sign into my verizon business account it says please link your account. I try to link via account number, business phone number, cell phone number, zip code and noting moves. How do we fix this?? I can't pay my bill online and thinking about cancelling!
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Final Landline Bill Payment Failure
I have spent the last several days trying to pay a final payment on verizon.com/paybill for a landline phone. I put in the account number and nothing happened. I tried on 3 different devices, all Apple products (Iphone, iPad and Mac computer) using the Safari browser unsuccessfully. When I tried with the Chrome browser I…
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Bill Not Updated
Hello. I am unable to connect with an agent or rep until my bill is paid in full. What happened was my router was not returned within the 30 days and I was charged for it. So that triggered my bad memory to look for it along our moving boxes. My roommate buried it in our storage room and it is now been returned. It’s been…