Billing & Payment
Unnecessary charges
Thank you verizon for charging me 894.52 for nothing. Thank you for drawing interest on money that isn't yours. I now have stopped allowing you to auto debit from my bank because the late fees I'm incurring from other companies can't be paid until ypu reimburse me what is mine.
Can't apply Verizon Forward discount while order the new service.
I got approved for the Verizon Forward program. From the Enrollment ID page, it redirected me to select the Fios plan to checkout. During the credit check process, the order status changed to pending, and I had to call the Credit Verification department to complete it. I called the department for credit verification, and…
forgot registration pin
I had a locked account. Agent I chatted with said she would have to un-regisiter online account and I could reregister even though I didn't' remember my registration pin. when i clicked on line to re register my account it wanted a pin. when I clicked on forgot pin it sent me a temporary 5 digit one. Since the pin required…
Fios Billing
I have had Fios Internet, tv, phone for 14 years. On 7.14.24 I upgraded my legacy plan with tv preferred to mix and match TV most. For some unknown reason, I was not billed for TV most until my 9.24.24 bill. I was back billed for TV most for period 7.29.24. I am OK with that since I requested the upgrade. What I dispute is…
FIOS Pricing
I made changes to my FIOS & tv account which sent me an email quote of $139.76. It was an estimate, but the bill was $224.66. I have chatted with 4 different agents. They've modified my order but it is not close to the original quote. Supposedly a ticket was open with Billing. I was told I would receive a response in 7 to…
Debts Paid in FULL - Proof
Hello - I am a mortgage loan originator - I also have Verizon wireless for 10+ years. I have a client that had a debt that went to collections. She settled and paid the debt - we are trying to update her credit report and for some odd reason VERIZON REFUSES to provide a current statement or a letter stating the balance was…
Need a Verizon human to intervene with repeat billing problem
New customer here as of 9/3/24 seeking resolution to the runaround Verizon is giving my family about applying the as-advertised nurse’s discount to our Fios plan. My wife, a nurse, is very familiar with using IDme to verify her nursing credentials. We have now attempted on NINE separate occasions to get the discount…
Router rental fee
Hello, can someone please tell me what my options are? 4 years ago I returned my G3100 router back to Verizon. I have been using my own router but they kept charging me a rental fee for 4 years. I just realize this and called Verizon Fios but they only want to give me credit for 6 months. Should I take them to small claims…
Overcharging
Hi, it is insane. Verizon overcharged me for multiple months for Disney perks I have never requested. What’s going on? I talked to an associate and he confirmed that it’s been removed. But it’s still there and is reflected on this bill? I verified my status as a student for extra discount but it is still not there! It’s…
Was promised $30 off
Hello, in May I was told by a employee that the plan I had didn’t qualify for the corporate discount from employee and that I needed to upgrade my plan, so I did. I submitted the form for the discount and it said it was valid. A couple of weeks ago I was promised by a Verizon employee that I was going to get $300 off from…
Cancellation
How do I cancel 3rd party STARZ and Netflix?
Trying to pay bill but its asking me to link accounts.
Very frustrating and again, a big time waste. I am trying to login to my account to pay my bill, except after I login it says I need to link my account to pay my bill. Okay. Go to link account and it either says I'm not recognized or already logged in. Try to use the chat help, it says the same thing. Asks me to login when…
Re: Verizon Forward Plan Credit not being applied
I am having the same issue ! After paying $23.00 on time every month for just home internet and out of nowere I get another bill saying there was no previous payment, and that now I owe for 2 months at 59.99 per month! For FIOS, which is new to me, and there's a 39.99 equipment fee, I don't have any equipment! I'm so…
Lifeline Program
I have been approved for the Lifeline program recently. They said I need to contact my service and give them my application ID to get a discount. I am trying using it for my 5G Home Internet. I was calling and chatting with the customer service. However, it looks like nobody can't help. I hope someone with the experience…
Worthless Customer Service
I just spent three hours in the “customer support” chat trying unsuccessfully to sign up for the home + mobile discount for my existing FIOS plan. If someone from Verizon doesn’t contact me to fix this, I will be switching to AT&T on Monday. Maybe they actually care about their customers.
Need customer service escalation for a billing error.
I cancelled Verizon Home Protect in June. In July, the charge for Verizon Home Protect was not removed. After spending far longer than expected trying to navigate the electronic prompts on the customer service phone number and the Verizon chat, I was finally able to reach an agent who confirmed that I did, in fact, cancel…
New Bill After Cancelation
I stopped my internet service from August 23rd, 2024. Verizon told me I owed them two routers, one from the initial address I started the service, the other from the new address I moved to. However, I brought the initial router when I moved. It took me 20 hours to call Verizon number and explain the situation. They said…
Credit owed
I am beyond frustrated with Verizon Customer Service. *****Did you all know you can easily receive a $10 Loyalty Discount for just being a customer? Call and ask for it! If you are a First Responder and/or in Eduction you also can receive a $10 Service Discount (more if you more phone lines). But you cannot receive both…
My account information seems to be wrong.
Everything was going well until my card was compromised, and I had to have a new debit card sent. I cannot access my account using my email (despite notifications going to that email) or via my zip code (despite Verizon sending information to my home address). When I try to schedule a call, the application says it's…
Teacher Discount Fios Existing Customer
We have GB internet and logged in to apply the teacher discount. We are registered through id.me. Verizon states we are eligible for $15.00 per month off internet. The website will let us sign up to a new plan with the discount. We already have service. Please look into this for me because it does not make any sense to…
$100 Verizon gift card that was ordered online not working/activated
Last week I ordered a $100 Verizon gift card from Verizon.com & received it today. Upon trying to check my card balance & receiving "The Gift Card Number or the PIN used is invalid" error I've come to the conclusion that my card was never activated. Please help
POA
My father is a Fios customer. I have POA for him and wish to submit the documents to Verizon so I can access his account. He is on auto pay and does not receive paper bills. How can I find his account number?
Why did my bill for Fios Internet Service increase by $10.00 from July, 2024 to August, 2024?
Why did my bill for Fios Internet Service increase by $10.00 from July, 2024 to August, 2024?
Verizon isn’t honoring Promotion
Hoping for a resolution after almost a year: I am writing to express my deep frustration and disappointment with a situation that has been ongoing since I signed up with Verizon in October 2023. When I switched to Verizon, I was assured that a promotion would be applied to my account, allowing me to maintain the same…
Rate increase August 2024
Why did my Fios TV rate increase by $8 from July to August 2024?
Does Verizon Accept Negotiable Instruments
I know that negotiable instruments are legal and accepted by banks and business in The United States according to 12 U.S. Code § 373 and § 3-104. accompanied with a remittance letter (15 U.S. Code § 1693o–1) Does Verizon accept these?
Offered home security by Verizon representatives
Two Verizon representatives came to my home I told them I was happy with my services, I had home security and internet through xfinity. I told them I would not switch because I could not afford to lose my home security system. The one representative looked at my cameras and said they were blink cameras and If I owned them…
Customer service
So I received roadside assistance yesterday. I payed and never received a receipt. They tell me they well send it in 5 to 7 business days. Where in the world you purchase anything and don’t receive a receipt right after or it’s sent straight to your email. When I call to speak to a supervisor they say no one is available.…
CALLER ID not matching number to my name!
I opened a prepaid account with Verizon wireless last year. Verizon wireless provided me a new number. When I call my cellphone number doesn't match my name and instead shows someone else's name! For work I need my name and number to show when I call clients. I have been trying to get this resolved for almost 1 year and no…
Pay bill
I can't pay my bill in the app, or by Phone. I've been traying for 3 days and nothing