Fios Home Internet (Archive)
Need help relocating Fios service to underground
I am building an addition to my home and would like to convert my aerial Fios connection to underground. I cannot find any information about requirements or who to coordinate with from Verizon. Can an Agent reach out to me to discuss and begin coordination? Thanks.
help with install Fios (underground cable from pole across the street)
I would like to continue to use Verizon Fios on my tear down and re-build house. After contacting Verizon to start the service, a technician came to setup for us. But he said he can't do underground cable to get it across from the street, he can only do if the cable is already in the property line. Then he contact his…
How do I set up the G3100 router as a repeater using CR1000A as primary
I have had Verizon internet for many years. I recently upgraded to 1Gbs internet service and received a new CR1000A router. I own the G3100 router that is relatively new from my last upgrade to 500 Mbs, and I still have the old Quantum Gateway G1100 router too. I only have home internet service with Verizon. How do I set…
What is with Verizon & "The DNS Server isn't responding"?
For months now whenever I open IE(11) nothing on the Internet comes up and I get an error message and a chance to diagnose. When I run the Windows Diagnostic tool, the problem invariably comes back with "The DNS Server isn't responding". Retrying any web address yields the same result until about 2 minutes have elapsed and…
Fios optical cables connected outside
Hello, My Fios installation was completed last week. The technician left the outdoor black fiber optical cable connected to the white fiber optical cable outside. The green connector is exposed to the elements but mostly sheltered from all but heavy rain. Questions: Is the white cable uv resistant? Is the optical coupler…
Fios Extender total mess
Just had Fios gigabit Internet + TV installed three weeks ago, and so far my Internet is working well.. But I have also learned why Verizon customer service is so disliked. Good Lord, my experience! To keep a very very very long service short: 1. Whole home WiFi was not installed at the time of the original installation,…
Unstable internet, games lagging, and packet loss to router
The router is a G3100 and we have fiber gigabit internet. I'm hardwired but the problem of nonstop lag in games happens both on ethernet and on wifi. My download speeds are normal (around 1 gbps) but when I play games online there is constant lag, games are often unplayable. I've tried running ping plotter and it always…
staic ip from verizon
i live on the massachusetts and rhode island border verizon keeps changing my server location from mass and r.i. and back all the time. how can i have it just stay in mass? Broadband IPv4 StatusConnectedIPv4 address is from:DHCP
Internet and Wifi interruptions
I've been experiencing Wifi and internet interruptions on and off over the last two months. I always make the attempt to utilize troubleshooting measures via the app, website (if possible) or by telephone as a last resort. After doing everything possible to resolve my issues before waiting to speak with a customer service…
Slow Google response / router problem
I was having a lot of problems accessing Google Web sites. Google search was slow, Gmail was slow and sometimes unresponsive. Speedtest download was horribly slow (I have 1 gig service.) I did a lot of research on the Web, and discovered that there is an issue with the Verizon router. The workaround is to either disable…
Delivery Delays and Poor Verizon Customer Service
After 2 days of delays waiting for my equipment and still getting messages from UPS it will arrive today between noon - 4 pm when it is already 6 pm I see at MYCHOICEUPS the equipment is NOT EVEN ON A TRUCK YET! Way to go UPS and Verizon. 2 days of plans were rescheduled and ruined waiting since I have to be here for…
Confused about port forwarding settings in my Fios router
I have a CR1000A Verizon Fios router properly configured for my home network. Everything works fine. However, I am confused about the settings under Port Forward in the router configuration: I like to think I'm pretty knowledgeable about network configuration, but I'm confused about these settings. Is this the default…
Fios Outage
I live in Halethrope, Maryland (21227) and we have major internet outage. We have a community forum and around 155 houses are out of internet after we had a power outage 2 months afternoon. When we call to report, The customer service runs tests and routine troubleshooting then concludes only my service is out and they…
Service Reliability
#ONT
verizon internet gateway ask-ncq1338e
What is the range for one of these and how many laptops can be connected to it? It is going to be used as a temp setup in a office building until fiber optics are installed. Can a extender be added to it?
Verizon FiOS MoCA Actiontec WCB6200Q network password
Hello, I used to be a Verizon customer in Virginia. However, I have moved to North Carolina (AT&T territory). I bought the Verizon router (G1100) and Verizon network extender (WCB6200Q). I use MoCA in my home but it seems that I cannot connect the WCB6200Q over coax, it appears due to Verizon using a network password. The…
Sudden Fios Intermittent Connectivity
Looking for some help or thoughts on how to proceed with an issue that just popped up last night starting around 830 PM ET. Since 830 PM ET I have had 4 disconnects ranging from 7 minutes to 30 minutes. In all cases the world icon on my G1100 Router is red. Physically restarting the router does not help, the only item that…
Fios Expansion in Maryland
Hello - Is there a map or list of planned Fios expansion locations in Maryland? Thanks
Fios compatible wifi6 routers
Which wifi6 routers are compatible with Fios gigabyte internet service? I have Fios internet and phone service, no TV.
CR1000A drops connection to internet
Five days ago Verizon installed a new CR1000A router in our apt building's basement with new CAT6 cable to Verizon's distribution box. It worked for a day and since I can't connect to the internet. The front LED is white. The WAN LED for the CAT6 flashes yellow and eventually stops. I tried to reboot several times, both…
Mesh routers with auto sensing WAN/LAN ports problems with Fios ONT
I do not use Fios TV, only internet; 1gb plan. Years ago I successfully (and easily) swapped out the VZ router to my own (Tp-Link C3150). Two years ago, I successfully (and easily) swapped that router out for an Amplifi Alien. This past weekend I tried to swap the Alien for a TP-Link Deco XE75 Pro which has self sensing…
VPN Target IP inaccessible
Good day, I am an LTE home internet subscriber. I use the service for many things, including VPN access for work. I have no issues, and I'm an IT guy by trade...however I have ONE VPN site that I cannot reach. I cannot even traceroute or run ncat to this IP. Traceroutes never seem to leave the VZW network. If I connect my…
5g gateway work with 2.4GHz devices?
Can my older 2.4 devices connect?
Every evening in primetime Verizon throttles service to 2.5% of what we pay for.
EVERY SINGLE EVENING in prime time (8pm -ish to midnight) our 75/75 service slows to 2/20. That's 2mbs download! This is one piece of evidence that shows its a service throttling that the upload would be so much higher. I measure it off a wired connection directly to the main Fios router. I run pings continuously and when…
Cannot redeem offer for $200 gift card
I have been trying to redeem my offer for the Verizon gift card for weeks. Chat sessions have yielded no help at all. Why offer something that cannot be redeemed? I was even given a ticket number and told someone would contact me. Never happened. Please help Verizon!
How to Turn Off Wifi - E3200 Fios Extender
Hi Verizon Community, I have a Fios G3100 router and an E3200 extender. The router is downstairs and connected to coax. The extender is upstairs and connected to coax as well. Both are working well. However, I'd like the ability to turn Wifi OFF on the extender and have not been able to do so. The only admin login which…
Home internet
Can I have VERIZON Internet at two separate homes? I pay for my elderly father and sisters phones across the street. Can I get Verizon internet at their home on my bill also?
How Do I Use a G1100 as an Extender with the G3100?
Are the directions for converting a G1100 to become an extender for a G3100 still available? I replaced my G1100 with a G3100 and returned a WCB6200Q Network Extender. I'd like to use my old G1100 in place of the Network Extender.
Port forward guest network device
I'm trying to set up a home server, following up on some previous conversations, I was able to hijack the built-in guest network to act as a separate VLAN for my server. I want my server to be reachable from the external network however I'm running into some issues with port forwarding. I found one other discussion asking…
Taking over a business line
I dont know if anyone has any experience with this. My company paid for a fios line to be installed in my home office. I already had fios internet, but it was a requirement to have a separate line. A tech had to come and install a larger box outside and run a new line. Now the company is phasing out paying for internet…