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Best Service I've received in a while
Mr. Christian was the best account executive I’ve encountered. Without his help, I would’ve never switched over to Verizon. I have been with Comcast for the last 5 years, I have been approached numerous times in the past by Verizon Sales reps urging me to switch, but until Mr. Christian, none of them were able to set me up…
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Fios MI424WR-GEN2 and remote administration
Our Fios service has a MI424WR-GEN2 with firmware 20.21.6 This is a remote office for us, so I'd like to be able to remotely manage this device from our hub/central office. with our remote offices that are Comcast connected, I can enable remote administration and lock down that access to our Hub site's public ip address.…
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Fios Actitvation fails. Reference code: ACT01
Hi, Fios Activation fails every time I try. Installment technician has no idea why. When I get to 100% on activation I get the following message: "We were unable to activate your internet service at this time" Reference code" ACT01
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Service, promos and prices
They sold me on the 89.99 wifi plan. Had me sign up for all these discounts claiming I'd only be paying $60 for wifi. I'd also be getting a 200 verizon gift card and a 400 Samsung appliance gift card to be used at home depot. Both of these things I'd be eligible for only after 60 days of service. For 3 months now I've been…
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Can't reach specific IP address
I'm unable to reach the IP address *****, though I'm not having issues with any other websites. I know at least four other people who are able to reach it without issue. I've tried rebooting/resetting my router, rebooting my computer, using other computers, and flushing my dns cache via ipconfig /flushdns (followed by a…
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How do I manage devices on my Wi-Fi?
Now that there is no FiOS app, how do I manage? Manage manage devices access to my Wi-Fi?
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how to stream video files/library from samsung smart tv when Verizon Fios forces connection via wps instead of normal wifi
as the title says "how to stream video files/library from samsung smart tv when Verizon fios forces connection via wps instead of normal wifi" samsung tv is unable to connect via 2.4ghz or even the IoT wifi
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How to port forward CR1000A
I'm trying to set up a vpn/web server. I have it working but I can't get my router to port forward to be able to access it away from home. My device is on at all times with ethernet directly into the router.
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New Neighbor was able to get Fios, we lived here 12 years and cannot get it. Why?
We have lived here for 12 years, signed up for Fios several times. New neighbors moved in a got it immediately. How can that be after we have been waiting for years???
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Home network protection/parental controls
I keep getting an error message from the new Verizon app EVERY time I try to log in to the parental controls section. My kids phone is not work and I suspect this might have something to do with it . But I can’t seem to get any help - the virtual assistant is useless and the hold times are terrible - has anyone experienced…
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Internet connection issue
Hi, it’s been two days I want someone to come to my house and fix my home internet. But I can’t do it. I call service number and chatted with agent but unfortunately I was not successful. Please send me someone asap. Thanks
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E3200 coax connection light is not lit
After a storm last night we lost our internet. After rebooting the router and the E3200 extender, the extender indicator light shows green for about ten minutes, then goes out completely. The E3200 is hard wired to the router in the basement with coax cable. Is the extender working when I can't see any indicator light?
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Port Forwarding on CR1000A
I am trying to set up port forwarding on my CR1000A. I'm able to create a rule within the Port Forwarding section - but the port won't open when I attempt to connect via my VPN client, or check using a port checker tool. I've tried using the DMZ, adjusting the General IPv4 Settings under Security & Firewall, toggling…
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Fios Mobile TV App keeps timing out when streaming off and on.
I run the Fios Mobile TV App on around 5 Android devices around my house to watch Fios or run other apps. The other apps are all working fine and run with no issues when streaming. However the last few days I constantly get "Playback Timeouts" every 15 mins when using the Fios Mobile TV app and then have to restart the…
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Price increase for my Fios internet AGAIN
I got an unexplained $6 increase for this month's Fios internet service. Can someone please explain why the increase in price again? This is the 2nd increase for the past 12 months!
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$5 Per Month Price Increase for existing price for life High Speed Internet
I have been paying $27.99 per month for DSL High Speed Internet service up to 3 Mbps (2 Mpbs actual) since March, 2008. I have the $27.99 per month price for life plan. My Verizon DSL High Speed Internet just increased by $5.00/month. "Consumer HSI Price Increase 2024 5.00" in the August 2024 bill. Please explain.
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Unable to connect FTP
Problem: I can't access my Asphostportal hosting account via FTP from Verizon. The problem has existed since at least July 17th; however, the last successful FTP access from Verizon was on June 22nd. I haven't had an issue with accessing this site since I got Verizon internet access over 15 years ago. What I have done: 1.…
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Ubiquiti UDM Pro direct to ONT?
Hey folks, I have symetric gig internet service (ONT to G1100), one set-top box and I don't use the G1100 for WiFi. I want to use the UDM Pro as my firewall/router. I plugged it directly into the ONT and rebooted everything, but the UDM Pro didn't appear to pull an IP address from the ONT. Is it safe to assume the ONT is…
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Internet disconnecting at same time every day
Hi! Since I've been working from home recently, I've noticed that around 1PM EST every day, our internet seems to disconnect. It usually resolves as I just manually go and click the network I want to join (I haven't tried to just "let it sit" to see what happens and see if it automatically rejoins the network it kicked me…
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Price Increase
I got an unexplained $6 increase in my internet service. Can someone please explain?
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Intermittent Internet
For the past 4 months I've been experiencing intermittent internet connection, which is also affecting my tv. I've had 3 routers, ONT box, ONT Power Supply boxes, high speed ethernet cable and wall jack replaced. Logging in to my account both via mobile or even on line just gives nothing but errors loading. I have inside…
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I am trying to switch from Xfinity to Fios.
How has Fios managed to provide customer service even worse than Xfinity is beyond me. I am trying to switch from Xfinity to Fios. What a nightmare. Rethinking my decision right now. Plus, one of their so called 'supervisor' provided me with my mobile number to call for support!!!!!
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CR100a with coax
I want to upgrade to the CR1000A router, currently have a coax connection. Will coax work for home wifi, or do I need to upgrade to ethernet?
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slow upload speed
I'm a fairly new Fios 1GB customer. I'm using a hardwired connection into the router. Download speed is 900mps+ however Upload speeds usually tops out at around 150mbps. When I bypass the router and plug directly into the ONT, the problem goes away. I get 900-950mbps symmetrical plugged into the ONT. I purchased a new…
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Port Forwarding Rules on G1100 gateway getting reset or wiped out frequently.
My Plex Remote Server Access fails periodically throughout the day because the port forwarding rule I have set up in Verizon G1100 Gateway is either being removed or overwritten. When I either reboot the gateway or Disable and Renable remote access through plex, it works again. I would like to know if anyone else has…
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How to contact Verizon?
Reference: https://www.verizon.com/support/residential/contact-us/contactuslanding.htm When I use the "Talk to Us" function in the Contact Verizon options on the website, where you ask Verizon to call you, you have the option of choosing a topic and subtopic (none of which apply to my issue). No matter what topics I…
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First responders discount
I have attempted 12 times to get information from Verizon to receive a first responders discount that they promised. I have done everything I was told to do by Verizon and I’d me. Still no discounts for six months. Now I find the same issue with others on the community forum page and I’m not allowed to respond to others…
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Verizon is making it impossible to cancel fios account
I have spent almost 3 hours today, trying to cancel my Verizon Fios account. It seems Verizon engages in deceptive practices, at least that is my opinion. I have been involved with three (3) different chat agents and when you get transferred to the cancellation department and it seems you are need the end, after answer the…
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Can I pre-install a weather-head and conduit on ym vinyl siding to prep for FIOS install?
Hi I am planning to get FIOS. Can I pre-install a weather-head with PVC conduit with an LB on the exterior of my vinyl siding, going down to my basement to the ONT? Will the Verizon installer use it? If so, what size conduit? Thanks
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$200 Target Gift Card not honored
I ordered the FIOS through customer service over the phone on April 10. At the time, the agent offered me $200 Target Gift card, I specifically asked for it in writing, but she assured me that she is on the recorded line and that I do not have to worry about it and the gift card will be sent out a few weeks after the…