Fios Internet and High Speed
Account activation
TL;DR Verizon Reps booted me from chats, refused to answer questions, and refused to give me equipment from my order, then the equipment I did receive didn't work after close to five hours of my time wasted trying to get this sorted. Normally I'm a nice and pleasant person. I don't like the "karen" persona. But this time,…
Hulu says i'm using an anonymous proxy or VPN.
Hulu says i'm using an anonymous proxy or VPN. I am not using either. Hulu won't work on my AppleTv or mobile devices connected to Wifi. The apps work fine when on cellular. Max and Disney having same issue.
Horrible custom service experience
This is the worst customer experience I ever had, the lady is from the billing department, and I really want to find out what her name is. She claimed she was hearing impaired and she asked me to spell my name and I did, guess what? She asked me if I knew what hearing impaired meant, and educated me on why I should spell…
EV Charger / Fios interference
I have an issue with interference from an EV charger. I have Fios home service (500Mbs) with a I-211M-L outside ONT. There is an ethernet cable from the ONT run to my basement where I have the verizon router and a network switch for other parts of the house. Also have an Orbi mesh network. It generally has been working…
So disappointed
I have to say I’m so disappointed in how Verizon has handled and outage of my internet which has affected my business and my wife’s working from home. The internet has been out for 2 days now going on 3 and I have not been able to receive an honest answer from them on how they are rectifying the issue. I was told that the…
Technical support
It’s too bad Verizon tech support doesn’t work as well as the convenience of paying your bill
Fios or copper cable
I recently got Fios just for the fiber but Verizon hops are the worst I've tried running ping plotter and it always shows high packetloss to our router. For example pinging google.com shows 4-10% packet loss on the first hop, to our router... Pinging facebook shows ~35% packet loss to our router. Pinging pingplotter.com…
Disabling wifi
I went to the app and disabled my FIOS wifi as I am concerned with conflict to my existing wifi (eg, I cannot now connect to Sonos). The app says all wifi is disabled BUT my iPad still shows the Verizon wifi as available help.. is there more disabling that needs to be done?? thanks
Data Usage - Rhode Island - Converting Customer
Hey there; I'm a prospective customer. I live in Southern Rhode Island; we have bans on charging extra for data usage limits in my state. I'm currently with Cox; while they claim they don't throttle. Every month like clockwork when I hit 1650gb used my internet becomes absolute trash, nose diving from 400mb active download…
Proof of residency-Order on hold
I move in a few days and I have submitted my proof of residency to get my internet order off of a hold about two days ago. However, it is still showed order on hold in my app today. How long does this process usually take, and is there a way for me to expedite my verification process? I hope I could receive my routers on…
Order Processing
I recently ordered a verizon Fios internet plan. It says my order is processing but, there is no way to track my router shipment. The estimated delivery date is 8/15/24 however, I have not received any other information. Additionally, on my account it says “we are currently experiencing issues processing your request.…
Best Service I've received in a while
Mr. Christian was the best account executive I’ve encountered. Without his help, I would’ve never switched over to Verizon. I have been with Comcast for the last 5 years, I have been approached numerous times in the past by Verizon Sales reps urging me to switch, but until Mr. Christian, none of them were able to set me up…
Fios MI424WR-GEN2 and remote administration
Our Fios service has a MI424WR-GEN2 with firmware 20.21.6 This is a remote office for us, so I'd like to be able to remotely manage this device from our hub/central office. with our remote offices that are Comcast connected, I can enable remote administration and lock down that access to our Hub site's public ip address.…
Fios Actitvation fails. Reference code: ACT01
Hi, Fios Activation fails every time I try. Installment technician has no idea why. When I get to 100% on activation I get the following message: "We were unable to activate your internet service at this time" Reference code" ACT01
Service, promos and prices
They sold me on the 89.99 wifi plan. Had me sign up for all these discounts claiming I'd only be paying $60 for wifi. I'd also be getting a 200 verizon gift card and a 400 Samsung appliance gift card to be used at home depot. Both of these things I'd be eligible for only after 60 days of service. For 3 months now I've been…
Can't reach specific IP address
I'm unable to reach the IP address *****, though I'm not having issues with any other websites. I know at least four other people who are able to reach it without issue. I've tried rebooting/resetting my router, rebooting my computer, using other computers, and flushing my dns cache via ipconfig /flushdns (followed by a…
How do I manage devices on my Wi-Fi?
Now that there is no FiOS app, how do I manage? Manage manage devices access to my Wi-Fi?
how to stream video files/library from samsung smart tv when Verizon Fios forces connection via wps instead of normal wifi
as the title says "how to stream video files/library from samsung smart tv when Verizon fios forces connection via wps instead of normal wifi" samsung tv is unable to connect via 2.4ghz or even the IoT wifi
How to port forward CR1000A
I'm trying to set up a vpn/web server. I have it working but I can't get my router to port forward to be able to access it away from home. My device is on at all times with ethernet directly into the router.
New Neighbor was able to get Fios, we lived here 12 years and cannot get it. Why?
We have lived here for 12 years, signed up for Fios several times. New neighbors moved in a got it immediately. How can that be after we have been waiting for years???
Home network protection/parental controls
I keep getting an error message from the new Verizon app EVERY time I try to log in to the parental controls section. My kids phone is not work and I suspect this might have something to do with it . But I can’t seem to get any help - the virtual assistant is useless and the hold times are terrible - has anyone experienced…
Internet connection issue
Hi, it’s been two days I want someone to come to my house and fix my home internet. But I can’t do it. I call service number and chatted with agent but unfortunately I was not successful. Please send me someone asap. Thanks
E3200 coax connection light is not lit
After a storm last night we lost our internet. After rebooting the router and the E3200 extender, the extender indicator light shows green for about ten minutes, then goes out completely. The E3200 is hard wired to the router in the basement with coax cable. Is the extender working when I can't see any indicator light?
Port Forwarding on CR1000A
I am trying to set up port forwarding on my CR1000A. I'm able to create a rule within the Port Forwarding section - but the port won't open when I attempt to connect via my VPN client, or check using a port checker tool. I've tried using the DMZ, adjusting the General IPv4 Settings under Security & Firewall, toggling…
Fios Mobile TV App keeps timing out when streaming off and on.
I run the Fios Mobile TV App on around 5 Android devices around my house to watch Fios or run other apps. The other apps are all working fine and run with no issues when streaming. However the last few days I constantly get "Playback Timeouts" every 15 mins when using the Fios Mobile TV app and then have to restart the…
Price increase for my Fios internet AGAIN
I got an unexplained $6 increase for this month's Fios internet service. Can someone please explain why the increase in price again? This is the 2nd increase for the past 12 months!
$5 Per Month Price Increase for existing price for life High Speed Internet
I have been paying $27.99 per month for DSL High Speed Internet service up to 3 Mbps (2 Mpbs actual) since March, 2008. I have the $27.99 per month price for life plan. My Verizon DSL High Speed Internet just increased by $5.00/month. "Consumer HSI Price Increase 2024 5.00" in the August 2024 bill. Please explain.
Unable to connect FTP
Problem: I can't access my Asphostportal hosting account via FTP from Verizon. The problem has existed since at least July 17th; however, the last successful FTP access from Verizon was on June 22nd. I haven't had an issue with accessing this site since I got Verizon internet access over 15 years ago. What I have done: 1.…
Ubiquiti UDM Pro direct to ONT?
Hey folks, I have symetric gig internet service (ONT to G1100), one set-top box and I don't use the G1100 for WiFi. I want to use the UDM Pro as my firewall/router. I plugged it directly into the ONT and rebooted everything, but the UDM Pro didn't appear to pull an IP address from the ONT. Is it safe to assume the ONT is…
Internet disconnecting at same time every day
Hi! Since I've been working from home recently, I've noticed that around 1PM EST every day, our internet seems to disconnect. It usually resolves as I just manually go and click the network I want to join (I haven't tried to just "let it sit" to see what happens and see if it automatically rejoins the network it kicked me…