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Printers cannot connect to wifi
Last month, we had the G3100 router installed as part of the mandatory Fios upgrade. Since then, I cannot connect my 2 Brother printers to the wifi network. I feel like I have exhausted all possible remedies, including : Upgrading the printer firmware, uninstalling and reinstalling the printer drivers, turning off the Self…
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G3100 router and WCB3000N extender
How can I get my old WCB3000N extender to work with my new G3100 router?
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T link router
I just replaced my gateway 1000 Verizon router with a newer T-Link router using the tether app The gateway 1000 was 12 years old and speed was getting spotty at best I didn't have much trouble setting up the T-Link router however I can't seem to do a speed check remotely with through my Verizon is there anyway I can…
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IPv6 support in NJ
What's the status of IPv6 support in southern New Jersey? I have checked every few months for the past two years or so, and the results appear to be the same. My firewall requests and receives a /56 prefix. I carve out a /64 for my inside test network, and this is the traceroute I get: (I always seem to get a prefix inside…
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Submit FAST ticket for Fios - available few houses up the street
How do I submit a FAST ticket to have Fios extended to my house? It's available just a few houses up the street but coverage ends before the end of the street, leaving a few houses without Fios availability. There were workers in front of our house a year or so back that said they were installing Fios but we never heard…
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Verizon App Parental Controls not showing blocked site list
I use the Verizon app to manage our parental controls. Over the past couple years, I've blocked and allowed sites using the Exceptions under the Content Filters & Exceptions. It has not displayed the list of exceptions, both blocked and allowed in some time. It says there are 33 currently, but nothing under the list. How…
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Utility pole removal
Hi there I have reached out several times here and keep getting told that a response was sent to a private message. I did receive 1 response and then ghosted. The post then locked so the community cannot discuss and I cannot indicate that Verizon has stopped responding to all inquiries.
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IPv6 PD issues renewing where it gives an error
Using a third-party firewall that supports IPv6 PD, and getting an odd error. I've captured packets and it appears that Verizon is using Juniper routers and they've set the IPv6 lease to two hours. At about 1 hour, my firewall attempts to renew the PD lease and gets an error that there is no existing lease. So the firewall…
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Routing Issue in Pennsylvania - Packet Loss
Hoping a Verizon engineer can assist here... Could you please take a look at a possible routing issue within the Fios network that could be causing packet loss? I have two locations, each with 1G service. Location 1 is in Quakertown, PA & has an IP on the 96.227.54.0/24 block Location 2 is in Chalfont, PA & has an IP on…
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wireless router
After weeks of returns and hassles I finally received my extender, but even though the installer said I can get a wireless router and the description of the service indicated I could get a wireless extender, I got a wired extender. I have been told I need to upgrade from 1 gig to 2 gigs to get a wireless extender. Is this…
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Open FAST ticket to get Fios further up the road
I currently bought a new home which is under 1 mile from where Verizon service ends. There is poles readily accessible to easily extend the lines. Doing this would add over 100 homes to the service area. My new home is in the same township and Municipality where Verizon already has service. There are side roads that have…
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Outage Going on for Almost 4 Days
A car took out a telephone pole on Thursday (05/08) afternoon. Pole was replaced and I had electricity back within 4 hours. The electric company send me updates every step of the way. I have had no internet, phone and TV since then. When I checked the outage map, it said it would be fixed by noon on Friday (05/09). Come…
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Constant internet outages
Has anyone else been experiencing 30-50 outages a day with Fios recently? I get about 4 or 5 minutes of solid connection, then a 15 second outage, then an unsteady connection for 5 minutes, then back to steady, then gone again. Over and over again, all day, every day. It has ruined my ability to work, to communicate, or do…
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Severe Packet Loss on Verizon Backbone (Alter.net – 140.222.19.237)
I am reaching out to report a persistent and serious issue with my Verizon Fios internet service that is severely impacting real-time applications — particularly online gaming. Over the past few days, I have been experiencing constant lag, packet loss, and poor hit registration in games like Call of Duty. After thorough…
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Canceling service
OMG Verizon…..how difficult can you make it for me to cancel my service? I just lost over an hour of my life with your tech support trying to find out what a Desktop ONT is. When I placed a call on May 1st to cancel service I spoke to someone named Jim. He told me not to worry about the ONT in my basement. I received an…
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Method of submitting FAST Ticket
Hello, Could anyone assist me with getting a FAST ticket submitted with engineering to investigate running fiber down my street? It's not far from my house but they didn't run the line down the whole street. Thanks in advance!
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New construction home address not registered with Fios
Hello, We purchased a home that's nearly completed construction. The builder of the community states it is set up for FIOS and other homes they built in this community have FIOS subscriptions. Xfinity already has our address listed but FIOS does not. How can we definitively find out if FIOS will be supported at our new…
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CR1000 and Netgear Orbi
We are upgrading our router as we had one of the old ActionTec routers. That one was plugged into an Orbi mesh system. I would like to do the same with the new CR1000 but cannot find any instructions on Verizon's website to do that. I did find instructions on how to do it for the old ActionTec and then older Gateway…
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Prevent hacking
There are people out here. There are actively showing others how to hack into Wi-Fi routers from a distance using particular devices. I am suggesting Verizon get up on this information to prevent this from spreading. I have already experienced a breach in my information with Verizon, and truly hope that if they really want…
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Parental control doesnt work CR1000A
As I see it, it's a recursive issue, but all the posts are very old and closed. I have a CR1000A, I tried to configure the parental control using the APP or directly with the router. I can configure the limits, but they only work for a few days; I'm not sure exactly how long. Sometimes I need to reset the router to get it…
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Problems with my new line
Hi! Just want to share my experience and ask for help. Recently I placed the order, I specifically requested additional to business line a dedicated 1 Gbps home internet service. (So yeah, I was surprised when order was placed and new router came) I thought finally we can have 2 different lines at premises. However, during…
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Cable Run Accross My Driveway and Yard without Permission and Utility Box Left Open
A Verizon technician left a utility post in the corner of my yard open and then ran a black cable all the way in front of my driveway, along my yard and down my neighbor’s side yard. They never consulted us even though we were home at the time. The cable is very dangerous since it’s black and hard to see. We have a lawn…
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Is it okay to run nmap against my own public ip to check what ports I have open?
Hi , Just looking for confirmation here but is Verizon okay with us as the customer running an nmap scan against our own public ip or does this violate their TOS? Best Arnoldo
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EXTREMELEY LOW UPLOAD SPEEDS
Lately my Verizon FIOS upload speeds are horrible. It used to come very close to my download, almost 300mbps, now if I'm lucky it's 20mbps! I work from home and have nothing but issues! Anyone know what the issue is cause I'm thinking of just going back to Optimum.
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Packet Loss from World of Warships
Hi, I'm trying to play the game using the Verizon Bundle and I see packet losses when playing the game. I contacted WarGaming who is the publisher/developer, and they state that the packet loss is not on their side, but on your side. Using PingPlotter, I noticed that the majority of the losses are coming from the nodes.…
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Refused service on block with fios
Hi, I am in a new construction process and tried to put in a ticket to have access to my new construction home. I was told by engineering that service was refused with no plans. I have checked the FCC website to my block and my neighbors all have Fios access. Why is Verizon refusing to service my one home on this block?…
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how do I get an incoming phone call number to be displayed on TV screen
how do I get an incoming phone call number to be displayed on TV screen?
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Utility box damaged on the sidewalk - Cracked.
How can I report this issue to get the box fixed? Across from a hospital, causing a potential tripping hazard Emergency room patients leaving the hospital
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Missed Appointments
My scheduled was appointment on Monday 4/21/25. It was from 3pm-5pm and I had to miss my mid shift just to get this one. They called that morning earlier if the technician could come in at 2pm-4pm and I said sure. I can have them earlier. Already 4pm, no one came by. So I contacted a live agent and they told me that they…
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Router/extender question
Is it possible to use a friend's discarded (but functional) Quantum Gateway router as an extender for my G3100?