General Products & Services
Incomplete Fios Installation
My Fios was installed on 10/03/2024. It works fine. I was told someone would be back in a few days to bury the cable across my lawn. It is now 10/31/2024 & no one has shown up. Also, the Installer failed to seal the hole where the cable comes into the house. A ticket was allegedly written on 10/25/2024 after much waiting…
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project is East Saint Louis, IL. Is there a way to contact the engineering? I could provide more information when in contact with specific contact/department.
car damage due to downed wire
I was driving on Lyons Mill Road (between Deer Park Road and Liberty Road) in Randallstown, MD on the late afternoon of October 24,2024 around 4:15PM- I heard a loud bang on the roof of the car due to a large cable coming down. Because it is a narrow road, and there was oncoming traffic, I hac no option but to drive along…
Outages
I have been without internet and good cellular service since the hurricane swept through my area 9/26. I have called tech support a million time and each agent has given a different answer. I use to work from home but I CANT thanks to Verizon. I see new articles of other companies saying they are trying to fix the problem…
Fios cables left in the open
I am a Verizon customer for past 10+ years and recently got a new Fios connection at my new house. However, I have hit a wall when requesting Verizon to come and bury the Fios cables for the past 2 months . I have called at least 7 times and they always lie that it will be done on a day and time, but they never show up. I…
Locate Fios Fiber Lines
We need to bury overhead Rocky Mountain Power poles as a result of our new development in West Jordan, UT. Can you connect me with somebody that can identify the Fios fiber lines and provide next steps for construction and burying the lines? Thanks,
Store staff
While I was waiting to pick up my order at the store the staff was openly talking about things they do or don’t do, basically screwing customers, to make more sales. Again I was told they don’t have my order and knew nothing about even though the rep I spoke with on the phone both times assured me my order would be ready…
Verizon Hub Removal
I am on the board of my HOA and have several hubs that are in complete disrepair and are obsolete- how do I get the removed?
Remove old GTE phone box
I see on older conversation threads that people have wondered how to get an old GTE box that has become a hazard removed from their property. Who do I need to contact? It is sharp and has already cut one of our workers in the yard.
Problem with service
Every now and then the services starts to act up, and it is very difficult to prove that the problem is with one of your hops. Please take a look. You can see that the packet loss occurs on hop 5, 3 pic 2. (6) Please fix it and stop harrase me and my equipment.
Great customer service
I just had the most pleasant and personable customer service rep (Debbie) who helped me with my Fios issue, she’s definitely an asset to your company.
Verizon Fios cable
I recently switched to Verizon fios for internet cable and my wire has been left in my yard for 3 weeks. I have construction work that needs to be done and the wire needs to be dug in. Who can I contact to see when someone will come and dig it in?
Demo Release Letter
We have a property being Raised and the City requires a release letter from Verizon prior to issuing permits. We submitted the Verizon Demo request Form via Fax as per instructed on 8/28/2024. The owner does not have a Verizon account, but that doesn't mean it isn't possible that lines were there in the past. We still have…
Cable lines down
Cables down causing a hazard to people and vehicles
Burying a cable box
I’d like information about burying a cable box near my driveway
Sales Rep
I had problems with a Verizon representative at my local store upselling me a couple months back. He lied to us about the price and what the total would be, had us sign for the price, and told us we were all good. When the price was higher than planed he told me repeatedly he would look at it and kept putting it off, and…
Broken utility box cover
We have a broken utility box cover in our parking strip that needs to be replaced. It measures 19.5" by 15.5". It is located in Clackamas, Oregon.
Cut Dog Fence
Verizon came to bury my Fios line but never checked for any other underground lines. Cut my invisible dog fence in 2 spots. Attempted to get it fixed but they sent a regular tech out who said it wasn’t his specialty. How should I proceed?
dangerous verizon leaning utility pole
Can someone direct me to the correct phone number, I have a dangerous leaning Verizon utility pole that needs repair i am afraid this pole will snap and imped traffic I am in Lancaster California i need the correct phone number to call.
Pole and wires down
Verizon pole completely broken and down, all wires on the ground, Multiple technicians have been on-site but say they cannot touch it. On the phone repeatedly waiting to get service. New pole installed 3 months ago but broken pole and wires not connected and are on the ground. Do I need to file a complaint with the…
coordinate utility relocations with engineering
We are working with the City of Lawrenceville, GA on road improvements for a road within the City of Lawrenceville. We would like to send the plan as pdf to the appropriate engineering section to coordinate relocations or structure adjustments that may be required within the Right-of-Way.
File a complaint against Verizon
Where do I go or who do I call to file a complaint against the employees who failed to help me, yelled at me and then hung up on me after not fixing the problem? I have been getting over charged by Verizon for some time now and I have to call each time to have it fixed and they love to give me problems to fix it. I began…
Pole removal
There is a broken utility pole in front of my house that needs to be removed. The top half is hanging dangerously. This is a very hazardous situation.
Relocate existing overhead Verizon line
I am a building contractor and I have a client which needs to get an overhead Verizon line relocated for the construction of an accessory dwelling unit in their backyard. At lease the owner indicated the overhead wire is a Verizon line. The project is located within the city limits of Richmond, VA. How do I or the owner go…
Why do existing customers get nothing.
here we are existing customers we pay our bills on time we want to be in the place that we’re at or we wouldn’t continuously pay our bill. They wouldn’t be paid on time. We wouldn’t have lapsed and service but here we are we get no loyalty from the company that we pay each month we are the customer. I’ve always heard that…
Property Damage claim from Verizon Construction
Hi, I'm looking for contact information to send a property damage claim as a result of Verizon construction, underground boring to install new fiber optic lines. Is there an email or something instead of waiting on hold through the 800 number?
Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Fresno County, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide…
Verizon pole in Delaware
Have a client that settles on her home 10/4/2024. There is pole located at rear of property which is leaning excessively and was braced at one time. The brace is deteriorating badly and client would like it addressed before pole tips over jon her shed.
Utilities Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project in Lancaster, California and needs a utilities map for construction and design purposes. Is there a way to contact the engineering/construction department? I could provide more…
Kudos to Summer and Priyanka for Outstanding Customer Service!
Hello Verizon Customer Service Team, I wanted to take a moment to express my appreciation for the exceptional support I received from Summer and Priyanka this evening regarding an ONT issue for my home internet service. When I initially reached out with a technical concern, Summer expertly triaged the issue and escalated…