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“ We are sorry, but a problem with your request has occured.” Error message with typo
Hi, I signed up for fios today via a door to door salesman who worked for a 3rd party (I checked him out online and believe he was legit). I am now second guessing because when I try to verify my email in my new account I get an error page that’s bright yellow with a typo “ We are sorry, but a problem with your request has…
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Telephone Pole Removal
Verizon has a decommissioned pole in my backyard for the past 25 years. I have attempted to call several numbers at verizon and left many messages on machines but have no resolution. I don't even know who to call anymore. Is there a department at verizon that handle matters like this?
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Pedestal Box damaged
How to report Damaged Green Pedestal Box # 7 that needs repaired From N. Tollgate Road turn onto Darby Lane drive down Darby Lane until you reach the intersection of Darby Lane and Deadora Road turn right onto Deadora Road you will pass the yellow Speed Hump sign then right at the Neighborhood Watch sign you will see the #…
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Tree branches on Verizon main cable for many houses.
Need Verizon's help to remove tree branches on main Verizon cable in back yard that is used by many homes before service goes out. The house where the tree branches is hanging on the Verizon cable is empty. The electric company came out and said it was the Verizon main cable that the branches are on. Can someone please…
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Tv program reminders
Our old cable boxes let us set a reminder for a program later in the day we wanted to watch, and then the channel would be automatically changed when the program started. Now with the new boxes the channel isn't automatically changing when the program starts, we just see a reminder that the program will start soon. What's…
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I filed a property damage claim with Verizon and still not a word from their Adjuster after months
Hi, a few months ago, a truck hit the low-hanging Fio service to my house. When the wire pulled down, it damaged my copper gutters and molding on my front porch. We obtained a police report, submitted the claim to Verizon and it's almost two months and still no call from the Adjuster to view the damage. I want to have it…
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Can’t redeem my gift card
Hi! I just started my service with Verizon and I was told that I could use my gift card towards my first bill! The person that I spoke to on the phone promised me that once the gift card was available I can use it as soon as possible for anything. Now, it’s saying I can’t redeem it till September 5th! I want to know if…
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Max Setup Issue
I just added Netflix and Max. I was able to setup Netflix no problem, but Max I can’t. I keep getting this,
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Tree fell on Verizon wires
Hello, I have a situation where Verizon cables are being dangerously enveloped and tangled up with tree limbs from a fallen tree. If it's not taken care of soon, it could knock out service to multiple customers including myself. Thank you in advance for any assistance. Sincerely, Maria
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Hanging wires and cables
Hello Community, I have a multitude of low hanging wires/cables attached to the back wall of my house. Aside from being an eye sore, some wires/cables are low hanging making it a security concern. In addition, there are two out of commission boxes free hanging where the cables are connected. In the front of my house there…
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Open handhole- safety issue
Verizon team the handhole in my backyard is not properly bolted down. There are tons of wires. Please come bolt it down as it is designed to be. There are kids and pets around. Thank you.
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Yellowjacket nest in Verizon box
I am wondering whom to contact about yellow jackets who are building a nest inside a white Verizon box on a utility pole in my neighborhood.
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Verizon should recycle its electronic waste
I moved into an older house in 2010. There was a lot of Verizon equipment from the previous owners bolted onto my basement wall, with cables running from it. I did not use Verizon for service, so the equipment sat there on my wall until 2024 when I decided to get rid of it. I called Verizon, and the agent I spoke with said…
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MCI Box broken, requests ignored
I am trying to get in touch with whoever can help me with an MCI Box? We have one at one of our properties that is broken. There are wires EVERYWHERE. The box is laying on the ground. We have tried to tape it back together after noone showed up the first couple times of calling, but it keeps falling apart. Everytime they…
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Low hanging wire blocking driveway
Good afternoon, I have been trying to contact someone regarding low hanging wires located at W Shore Rd, Pasadena, MD. I have contacted the BG&E, and also tried to get through the Verizon customer service number . We are concerned that someone may hit the lines and cause more damage. Thank you in advance!
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I NEED TO SCHEDULE A TECHNICIAN APPOINTMENT FOR MY VERIZON SERVICE ISSUES
Since getting FiOs in my apartment, I have had major issues with my FioS Mini boxes constantly disconnecting and re-connecting. I had a new main Set Top Wireless box replacement sent to me 2 months ago and still have issues of disconnecting. I have been trying to call for 2 days and hold on line for +45 mins then get…
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Transtion wire failed on my car while driving with children
Does anyone know who do i contact when the Verizon wire fail and damage your car? On June 28, 2024 ,I was driving my children to a doctor appointment and this thing failed and swipe my side mirror off. It’s also scratched the passenger window and the bar below it. I got a police report. The kids and I are still shook up…
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Utility Map Request
Hello, I am seeking a Verizon contact to request utility maps for utilities present in the project area that my company is working on. The project is in the Fauquier, Virginia area and is needed for making a subsurface map for the area. Is there a way to contact the engineering/construction department? I could provide more…
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Incompetent Customer Service? Hang up and try again.
Pro tip: If you find yourself in the middle of a heated conversation with terrible, confusing, rude, incompetent customer service representatives, it's best to hang up the phone and try again fresh from the start no matter how long you've been on the phone, and no matter how many times you've been transferred. Chances are…
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cost replace old telephone pole with new taller one
How much does it cost to replace existing old telephone poles with new taller ones. location is southern Nassau Country NY.
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Property Damage - Gas line busted
Verizon recently dug up my sidewalk in Pittsburg and replace a pole. in the front, in the process they damaged my curb to meter gas service line. and the gas company came to shut off the gas to my home due to leak and said verizon is responsible and will need to dig up again and replace that line. I have spend 3 hours…
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Damaged pole
Hello I have a Verizon pole that is leaning against my house and the wires are hanging.
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Need wires transferred to new pole
I’ve called now for two years to have my Verizon pole wires transferred to a new pole. They are hanging extremely low and need to be moved to my new pole. This is what penelec told me to do. My kids can’t play on the one side of the building and I don’t want them to grab the wires by accident.
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Cannot restart program from the beginning anymore!!
Dear Verizon Fios, Not a happy customer! For years, I have been able to turn on the TV (and cable box), and whatever channel it was on, I was able to restart that program from the beginning, or at the very least go back one hour. Suddenly, that feature was no longer available. I called customer service because I thought…
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tree on wires
after the storm this weekend a large tree fell on the wires in my neighbors yard. we have had our tree guys remove the tree on our yard but they will not go in the neighbors yard due to the wires being tangled in the tree. what can I do to fix this problem?. thank you
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Engineering Department for Construction Coordination
I am trying to reach someone in Verizon's engineering department to coordinate moving services to an underground conduit for to homes that are under construction. I've spoken to many people who keep giving me the wrong information. How can I reach someone to explain? This has taken up hours of my time.
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Removal of old utility pole
I need someone to contact me about the removal of an old utility pole that is dangerously leaning in from of my home ASAP.
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damage
Verizon fios cable installation team damaged my driveway. when installing a cable for my neighbor. They tunneled under the driveway to install that cable, and now part of my driveway has collapsed. There is big bump and crack on the driveway. Can any one help how to raise complaint for this kind of issue. I posted this…
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Damage to sewer line
We had Fios lines installed a few months and in the process your workers damaged our sewer line. We are in the process of selling our house and cannot close until it is fixed. We had one of your representatives by on Saturday confirming it was your Fios line but he had to escalate to his manager. I later received a text…
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Removing Old Utility/Cable Boxes on exterior wall
I will replace my home exterior sidings soon but there is a huge Verizon branded Utility/Cable Boxes attached to the exterior wall which I want to remove. I am not a current Verizon customer. Can someone please guide me how I can get some help? Thanks!