General Products & Services
Old GTE phone cable box
Hello! I have an old GTE phone cable box in my back yard that I would love to have removed. I believe it is no longer in use. Is this something you can help me with?
Open underground service box
* There is an open junction/service box on my street and there are exposed underground wires. I suspect they are both Fios related. Does anyone know how I can report this to Verizon?
General Telephone Company Utility Pedestals
I have encountered numerous General Telephone Company Utility Pedestals along a road that I'm working on. No one has claimed these pedestals, and after some research I learned that General Telephone Company was purchased by Verizon. I need some information on these pedestals. They may be abandoned, but if not I need the…
Utility pole blocking my driveway
We built a new house and there is a utility pole blocking half of the driveway. The electric has come and removed their lines and capped the pole. Comcast came out last week and moved their lines and informed me that the last lines on the old pole are Verizon lines. Once Verizon removes their lines we can finally have the…
easement
We have a NY Telephone Easement on our property and wondered if Verizon now holds the rights to such easement. Aslo, is the easement being used?
I have Verizon wires down on my property -- can't get Verizon to fix them
A storm took out a tree on our property three weeks ago. The tree fell across Verizon wires and took them down without breaking them. I have now tried twice to have Verizon come out and fix the issue. Both times I received a ticket#, but to this point, there has been no follow-up. Nothing. What's the next step?
Utility Pole installation
I would like to know what year a Verizon utility pole was first installed in front of ***** Ave, Bronx, NY 10466.
Cable issue - Lambert
Hello, the Lambert cable company didnt come to bury the cable. It passed 10 days. I was told they will cime in 10 days. Impossible to reach them over phone. I ask that they come and do their job!
Digging in my yard
Verizon has flags along the side of my front yard with a cable laying across it. They do not have an easement there and have never contacted me. I do not want them to dig there. There are several pipes running right along there. Who can I contact??
Verizon box removal
I am on the board of our HOA and we have multiple old green verizon boxes with wires exposed. How do we go about getting these removed?
Old Utility box
I have this old green utility box in my front yard that has fallen. The box was on the property when I purchased my home and it seems to have been there for many years and I’m not sure it’s still used. How do I get it removed? Thanks
land line
How do I set the number of rings before voicemail picks up?
I need to file a complaint about my Verizon technician
Hi Verizon, How can I file a complaint about my Verizon technician? He came to my house within they time frame scheduled, but the guy was disrespectful to my wife.
Need Wires Transferred from Utility Pole
Hi, I work for a General Contractor and we are removing a utility pole that's on the construction site. We've gotten every wiring with the exclusion of Verizon. Not sure if its a live wire or not. Could you please provide a contact information for who's in charge of that in the Phoenix, AZ area.
Damage to Property
I had my vehicle damaged by a Verizon communications line that was struck by a truck. Verizon advised Police that the lines were sagging due to the ambient temperature outside (95 degrees) I have attempted multiple times to contact someone via the 1-800 number with no results or dead end phone calls/answers. I am at a loss.
Broken Utility Box Lide
I have a broken utility box in my yard is filled with water and debris and is hazards to kids. How do I get this fixed? I called to have this fix and a ticket was open and was then closed without being fixed.
Fiber Line Relocation
Hello, we are a general contractor coordinating site utilities for a project in Des Moines, IA. There is an existing MCI fiber optic cable on a utility pole that requires relocation as the utility pole is being requested to be removed by the City Zoning Department. Locates have confirmed it's an MCI fiber optic line. Is…
Can you manually select what WiFi speed to connect to with the Fios router?
Just got Fios and I see the router is thriple band- 2.4/5.0/6.0 speeeds, yet don't see anywhere which one I can manually select. Had Cox feeding an Arris Surfboard modem feeding a Netger router and using Netgear Genie I could manually select which speed I wanted. Like that a lot as used both the 2.4 and 5.0 for different…
xbox giftcard
received my offer after signing up for Verizon home internet 1gig package. I waited for months for the offers to show up. Once it did, I clicked claim, but was not able to receive anything. It has been since September now that I have not received any in my email. Please review this. I have also chatted and called the…
“ We are sorry, but a problem with your request has occured.” Error message with typo
Hi, I signed up for fios today via a door to door salesman who worked for a 3rd party (I checked him out online and believe he was legit). I am now second guessing because when I try to verify my email in my new account I get an error page that’s bright yellow with a typo “ We are sorry, but a problem with your request has…
Telephone Pole Removal
Verizon has a decommissioned pole in my backyard for the past 25 years. I have attempted to call several numbers at verizon and left many messages on machines but have no resolution. I don't even know who to call anymore. Is there a department at verizon that handle matters like this?
Pedestal Box damaged
How to report Damaged Green Pedestal Box # 7 that needs repaired From N. Tollgate Road turn onto Darby Lane drive down Darby Lane until you reach the intersection of Darby Lane and Deadora Road turn right onto Deadora Road you will pass the yellow Speed Hump sign then right at the Neighborhood Watch sign you will see the #…
Tree branches on Verizon main cable for many houses.
Need Verizon's help to remove tree branches on main Verizon cable in back yard that is used by many homes before service goes out. The house where the tree branches is hanging on the Verizon cable is empty. The electric company came out and said it was the Verizon main cable that the branches are on. Can someone please…
Tv program reminders
Our old cable boxes let us set a reminder for a program later in the day we wanted to watch, and then the channel would be automatically changed when the program started. Now with the new boxes the channel isn't automatically changing when the program starts, we just see a reminder that the program will start soon. What's…
I filed a property damage claim with Verizon and still not a word from their Adjuster after months
Hi, a few months ago, a truck hit the low-hanging Fio service to my house. When the wire pulled down, it damaged my copper gutters and molding on my front porch. We obtained a police report, submitted the claim to Verizon and it's almost two months and still no call from the Adjuster to view the damage. I want to have it…
Can’t redeem my gift card
Hi! I just started my service with Verizon and I was told that I could use my gift card towards my first bill! The person that I spoke to on the phone promised me that once the gift card was available I can use it as soon as possible for anything. Now, it’s saying I can’t redeem it till September 5th! I want to know if…
Max Setup Issue
I just added Netflix and Max. I was able to setup Netflix no problem, but Max I can’t. I keep getting this,
Tree fell on Verizon wires
Hello, I have a situation where Verizon cables are being dangerously enveloped and tangled up with tree limbs from a fallen tree. If it's not taken care of soon, it could knock out service to multiple customers including myself. Thank you in advance for any assistance. Sincerely, Maria
Hanging wires and cables
Hello Community, I have a multitude of low hanging wires/cables attached to the back wall of my house. Aside from being an eye sore, some wires/cables are low hanging making it a security concern. In addition, there are two out of commission boxes free hanging where the cables are connected. In the front of my house there…
Open handhole- safety issue
Verizon team the handhole in my backyard is not properly bolted down. There are tons of wires. Please come bolt it down as it is designed to be. There are kids and pets around. Thank you.