General Products & Services
"Something went wrong while processing your request, please try again." when attempting to log in to verizon.com
Have searched previous examples of this issue but can't log in with multiple computers and browsers. I have deleted cache and cookies. I have used different browsers. I have reset my router. I am still having this trouble when I attempt to log into the Verizon site. Any suggestions?
Damage claim
Hello. A low hanging wire tore the roof of my truck yesterday in Maryland. The state trooper notified me that it was a low Verizon line and that I need to call and file a claim with them. Please help out.
Vehicle damage
A large rubber tire chock fell of the Verizon bucket truck in front of me and damaged both my light cover and bumper. I cannot get through on the phone. I have pic of license plate and will fine police report if needed. Need immediate assistance in this matter
Where to report Fios equipment on utility pole In back yard
My husband and I retuned from a vacation three years ago to this abandoned box in the back yard. I’ve called a few times over the years to get it removed, but nothing happens. Please advise.
New construction home, Fios hardware installed but only 5G offered
I recently moved into a newly constructed condo and I'm the first resident in the unit. The building has Fios hardware installed (I can see the ONT and fiber connections), but when I try to sign up for service online using my address, Verizon only offers me "5G Home Internet" instead of Fios. I've already contacted Verizon…
demolition letter
Looking to get a demolition letter from Verizon for a property in North Brunswick NJ, customer service is not helpful without account number, plus they do not know what demolition letter is.
New construction- New buried line
I just purchased a new construction home, line on the block are all buried, but there's no box in front of my house. Opened a FAST ticket a few weeks back, and was added to the system, but when techs came for installation they informed me of this issue, and said they cannot complete install. How can I get a box/lines added…
Abandonded Utility box
I have a old GTE phone box in my front yard that I believe are abandoned since everything has gone to cable. How can I get them removed so that I can relandscape my yard.
Exposed Phone Line
I am working on a project in San Bernardino, CA and ran into a phone line that runs under our new building for another tenant in the center. Who do I contact to discuss?
Verizon Line Still Not Buried After One Month
I’m posting here out of frustration with an unresolved issue that has been dragging on for weeks with no resolution or clear communication. A temporary fiber line was installed at my property due to underground piping damage that’s reportedly affecting service to multiple homes in the area. I was told a team would return…
Tree on wire
My neighbors tree is hitting a telecommunication wire that is now hitting my house. I’ve tried calling customer service to have someone come out but I keep getting sent to people that can’t help. I’m worried my house is going to catch on fire!
Demolition letter
Hi, I am taking an existing structure down and have been calling for a demolition letter for a month and still have not received one. Any suggestions ?
Safety issue
There is a cable hanging low across our street that will cause a traffic incident.
Verizon Solicitors
Every week people claiming to be from Verizon knock on every door in my GATED building. This needs to stop. They are trespassing on this property. None of them are ever wearing any identification other than maybe a jacket that says Verizon on it. I will never ever be a Verizon customer because of this practice.
Utility Map Request
Hello, I am requesting utility maps for an ongoing project on behalf of my engineering firm for design and construction purposes. The project is located in San Jose, California. Once I receive a response, I can provide more information for this project, including the 811 request for this location. Please let me know if…
Sewage line pipe damage
I am on here trying to find out how to go about starting a claim my husband was on the chat for about 3 hours and just kept getting transferred. Next day we called to report that we found out that the contractors Fios was using ran their bore through our sewage pipe and we were getting backed up. We paid root rooter to…
Down GTE pole on property
An old GTE telephone pole is down (along with lines) and laying on top of our fence. I have been on hold with no less than 5 different Verizon people now for over 30 minutes with no one having a solution. I need someone to come REMOVE this.
utility records
Hello, I am writing to you on behalf of the NYCDDC, The DeMatteis Organization and AZAR Design Co. and am in search of all utility records in and around the property in question. I have an authorization letter from the NYCDDC and an overall site map highlighting the areas where information is needed. Please send any…
Removal of Verizon box/tower from front yard
I need to have the Verizon box in my front yard removed. Can someone please help me. Thanks
Verizon utility pole relocation
I am putting an addition on my house and need to have a verizon utility pole relocated. Who can I contact to help me witjtjis?
Green Verizon phone Box in yard
I have a green box with Verizon on it in the middle of my yard and it has never been serviced in the 13 years I’ve lived here. I would like it removed if possible. How do I even start a conversation with someone about this?
Utility box removal
I have a utility box next to my driveway that I want to pave over. Where can I find out if this box is still in use or ok to remove or fill with gravel?
Tree fallen on communication lines
There is a tree on my property that fell on communication lines. Who do I contact to report it?
Fios cables installed too low> Can't get our farm equipment into our fields
I called a few months ago and the cables are only 11 feet off of the ground. They must be a minimum of 14 feet and prefer 15 if possible, to get our farm equipment into the field. We need this done by mid June since that is when we will harvest the wheat and plant another crop. Please contact us ASAP. *****.
Utility Box on my property
NJ One Call did utility mark outs on my property and they dug up approximately one foot into the ground a Verizon utility box. This previously buried box presents a tripping hazard due to the whole that now exists. The box should be elevated by Verizon to ground level. Would someone please let me know whether there is an…
Demolition letter
I have been trying to request a demolition letter for a week now. They told me that a foreman would contact me within 24- 48 hours, but it's been a week and no one is calling. I called every day to follow up, and they said the same thing.
Demolition letter for building
We are demolishing a property in Jersey City, New Jersey and have noticed Verizon equipment on several poles connecting to the building. We want to know how Verizon will secure their equipment and ensure it's taken away before we demolish the building.
Exposed Cable
Hi. I have a thick black wire that a tree root pushed up out of the ground over time. it is about one inch think and has a thick cover. It is right next to the public sidewalk and is exposed for about 12-18 inches in total. I thought it was a power line, because someone doing worked had it marked red which is the color…
FIOS TV+ vs FIOS Streaming
Verizon needs to clarify, or maybe make a bigger deal out of the idea that "FIOS TV+", is not the same as "FIOS Streaming", even though they use almost identical looking hardware. I had seen what I thought were the little FIOS TV+ "Set top boxes" for sale. Usually $70, they are on sale for $20. That's a no brainer. Why pay…
HANGING VERIZON DANGEROUS WIRES at 561 Steuben St, STATEN ISLAND NY & 555 Steuben ST 10305
I'm believably DISAPPOINTMED in Verizon Customer Service division . I've had the following three repair request to Customer with ABSOLETLY no SATISFACTIO: (1)- NYEGOY9CKA-DATED 4-30-2025. (2) NYGEGOYACRU DATED 5-8-2025, (3)-NYEGOYAXGG-DATED 5-14-2025. This is a very Dangerous situation, and although TWO VERIZON TECHICANS…