Services & Perks (Archive)
Group text generating number other than the originator
My group text, for work, is generating a number (588-935-5215) that is not mine (I am the sender). Everyone in the text shows the number 588-935-5215. If anyone replies I DO NOT receive their replies. As this is being used for business, if the problem is not resolved I will be switching all my phones to a new carries. BTW,…
Smart Family error UserID or Password Incorrect
When trying to log into Smart Family I receive an error that the user ID and/or password are not correct. I was in the app earlier today and have not been able to get in since. I am logged into Verizon right on my computer. Please help, this is creating an issue as I need to add a new phone to the app.
Asurion insurance
So while at work and out on the water my cellphone got caught and went overboard while crossing from one boat to another. So I went to Verizon since I pay my insurance to them. I then found out that they have farmed this out to another company and there was nothing they would do for me. Now I start the nightmare process of…
Can't log into the Smart Family App
The Smart Family App isn't recognizing my user name and password on my Android. Makes no sense, I have been able to log in with no problems before. I even uninstalled the app and reinstalled it, and I changed my password and still can't log into the app. I can log into my Verizon account with no problem and view the Smart…
Text Message Access
How do I access my text messages on my computer rather the phone?
Receiving verification codes for services I am not using
I recently started receiving verification codes for services I am not using (Klarna, TEMU, etc). It seems someone is using my number to set things up. I am curious (1) if they are trying to receive verification codes, are they able somehow to see them come thru (hacking, spy ware, etc); (2) Do I need to worry about these…
verizon mobile protect
WHAT IS VERIZON MOBILE PROTECT
Not able to login to Verizon Smart Family
I recently got my son his first cell phone (around 1 month ago). I have tried several times to login to the VSF app on my phone with no success. I continue to get the error "The My Verizon ID, phone number or password you entered is incorrect." I have tried changing my password and that doesn't work. I am able to login to…
Message+ - Send Individual Text to Multiple Contacts At Once
Every holiday, I send well-wishes to certain people in my contacts lists. Currently, I compose the first text and copy it before sending it. Then I open each contact and paste the same message - something like "Happy New Year!" etc. I don't want to send it as a group message because I would like to keep each message in…
Password
I purchased a new phone, today. The clerk asked for my password. I gave it to her. Is that ok? Should I have given her my password? Do I need to change it now?
Customer Service Number?
When I dial the customer service number for Verizon wireless (1-800-922-0204) from my Tracfone, I get a recording telling me to call a different # (1-800-353-1842). I am greeted by a recording thanking me for calling Tracfone. It goes downhill from there. I am a Verizon customer. I have a verizon 890L Jetpack wireless wifi…
Blocked #s are not 100% blocked.
I have blocked several telemarketers, but it appears they are able to still leave a voicemail. The issue with that is it doesn't inform me a message was left so unless I check my mailbox I won't know that I am either full or almost full. Why are blocked #s allowed to leave voicemail and why isn't Verizon letting me know…
What is the difference between "sent" and "delivered" messages?
What is the difference between these two status messages?
text message sent but not delivered or picture message error "invalid destination address"
I hope my discovery can save someone else from the many hours I spent figuring out this stupid issue. (I won't detail the various ridiculous contortions Verizon service put me through before **I** figured out what was going on myself). PROBLEM: Some of my text messages were being successfully sent but never delivered (you…
vtext.com
Has this form of communication been suspended?
Visual Voicemail- need longer text option!
I have Premium Visual Voicemail but am frustrated because only the first part of a long message is translated into text. I get a lot of long messages and need to be able to SEE the WHOLE voicemail. Has anyone been able to expand the visual part of visual voicemail? Ie, to increase the capacity for the amount of text…
Text Message Information Is Not Showing On My Message Log
I have two phones on my account and log into Verizon periodically to check the Voice and Message logs. One of the records seems to be fine but the other one is only showing one single text message over the last three weeks and I know that is not accurate. I can see messages on the phone itself and know that I have messages…
Asurion Coverage
I just learned that Asurion wants to charge me double the value of my phone as a deductible to replace a screen. I was told that with the coverage, a screen replacement would only be $29. This turned out to be a lie. Asurion told me to either pay the $300, or kick rocks. For reference, a local phone repair shop quoted me…
Incompetent Login through My Verizon
This is my first time using Verizon, where I got a new phone number by joining in Verizon Prepaid Unlimited Plus via purchasing a Verizon SIM card at a retail store for a LG V60 ThinQ 5G UW/ Model LM-V600VM I have. The good news was the activation is a success. The bad news? I don’t even have a User ID to begin with nor a…
Verizon Cloud
I recently ported number to new company. I am trying to access my cloud content but I am not able to log in to view content. How can i get access to Verizon cloud if I ported my nunber last week.
show date in visual voicemail
Samsung S20+ visual voicemail How do I get the date to show in visual voicemail. now it only shows the month , no day or time
VText Not receiving email from my company's SMTP server.
On or about 6/23/2021 I stopped getting email-to-text from my company's SMTP server to my <number>@vtext.com address. When I try to send a test message from my personal GMAIL account, the message arrives in about 10 minutes, which is a long time for an email message to arrive. Here's the email message we get in our SMTP…
Delayed SMS on Verizon Network
We are noticing when we send email to text to some of our corporate mobile phones that some users report up to 18 hour delay before receive text messages. We use this method should we have a site down incident, but with hours of delay it’s posing a challenge. We are using O365 email to Verizon SMS. We are able to email to…
Emails not arriving to @VZWPIX
Hi since yesterday my emails that I'm forwarding to my phone are not arriving to the phone! I see the emails in my sent folder in gmail but it ends there! Anything that i can do to fix the issue?
Hulu
How do I upgrade from Hulu with ads to Hulu no ads
Smart Family cannot remove time restrictions
I set up time restrictions on my kids' phones to limit distractions while they were at school and during the night. Now I want to remove these time restrictions but I'm not able to. According to Verizon's instructions, you are supposed to tap the "remove" button on the bottom left of the time restrictions screens, but…
text messaging
Does the vzwpix.com still work
Call Filter Free Question
I reached my allowed numbers limits, but many of those numbers are in my Contacts. If I unallow them in the filter, will they come through because they are in my Contacts? Some of my family and friends match the area code and neighborhood filters.
Message +
I have a new Samsung Zfold 3, swapped for my broken zfold 3. In message + when I read a message on my old phone the heading switched from BOLD to regular text. On my new phone it does not. I found it very helpful that I could choose not to read a message when busy if I wanted and tell quickly later which ones I hadn't…
Moto e Android phone
I set a Text Message tone on my Moto e Android phone when I first got it, but the tone has stopped working. I haven't had the phone very long, maybe 3 or 4 months. I've tried all the things the Help on my phone tells me to do, but nothing's working. HELP!