Services & Perks (Archive)
Can’t send MMS but can receive
I have been unable to send MMS messages to any number that is not an iPhone with iMessage. My service was suspended last year from August-November 2022 and during that time I had an eSIM through T-Mobile’s network try out that was temporarily installed on my phone so I had some kind of service. After I paid my past due…
Can see only my side of texts online
I can see the content of text messages online. Some I see both sides of the conversation, but for other mobile numbers I only my side of the message.
Apple Music Suddenly Not Working
I have had a plan through Verizon that has included unlimited Apple Music since July 2020. I have used Apple Music almost every day since signing up for it through my Verizon plan for the last 3 years. Randomly, in early February 2023, my entire Apple Music library disappeared and my phone itself no longer registered as…
$200 Switcher Rebate
My daughter switched from T Mobile to Verizon on 11/21/2022. We were told we would have the $200.00 Switcher Rebate and to watch our notifications. We never received a notification. I spoke with Verizon on 3/13/2023 for 40 minutes and then got disconnected and then received a text for disconnecting me but no call back. I…
Family Account
I am trying to activate my sons phone and it asks to send a text to him that he is not receiving
SMS stuck/repeated incoming message
Phone support can't help with this technical issue. Every time someone texts, the same text from Amazon comes in place of that text. That is, I receive no texts other than the same one repeatedly. It happened in November, and a knowledgeable agent finally determined that the problem text was 'stuck' in the queue and…
Gift card
Good afternoon, I chatted with a customer service representative last week about my rebate (e-gift card for $200). I was informed that the Verizon store I purchased my iPhone was/is not participating in the promotion. I switched from Sprint to Verizon and it seems that we started on the wrong foot. One of the many reasons…
Contact Names not showing up on Messages+ MAC APP
Contact Names not showing up on Messages+ MAC APP
Message + App Internal Sever Error on Mac Monterey 12.5
I have contacted technical support at least six different times about this issue. My Mac does support the Message+ App. I am getting the error message when I enter the PIN into the App. Verizon officials say that Message+ is not compatible with Mac OS.
Call Forwarding
Is there a way to forward specific calls to different phone number other than my voice mail?
2nd Parent's phone is not allowing location sharing . #2
You locked this thread when someone else asked this question and you never gave them a valid answer. This is definitely a problem that has NOT been solved. many of us CANNOT add location sharing to the 2nd parent phone, which is ridiculously inane. The problem is with the Smart Family APP on both IOS and Android. Is there…
Unable to link one verizon id - mobile to current Fios account
Like others, I have been unable to unlink my mobile verizon account from an old Fios account. I have had a new Fios account for over 3 years and still unable to link to my current accounts, every time I try i waste hours trying to get this resolved. I tried again yesterday determined that this was the time it was finally…
blocked numbers
How can I see a list of the numbers I've blocked?
Is voicemail saved to cloud
Is voicemail saved to the cloud? If yes for how long? My mom passed away in 2020 and I'd love to hear her voice #voicemail
Roadside
I have the Verizon roadside service and I have used it 4 times but one of those times they couldn't tow my vehicle. I was wondering if that counts as one of my 4 services even though they didn't do anything
Sms not working
Cannot send or recieve sms texts on moto phone. Can recieve and send pictures. Calls work fine.
Smart family app
Hello my son is able to delete the smart family app. How can I prevent this
can i still see if someone has messaged me on the verizon app if i have them blocked?
Verizon Messages Web Interface Keeps Asking Me to Login
Since about Nov. 20, my Verizon Messages web page doesn't seem to remember my login credentials even though I always make sure the "remember me" box is checked. It is very frustrating because I use my Verizon Messages web page all day long. Before a couple of weeks ago, I could go as long as several days before having to…
Flip 4 Advanced Messaging on Samsung Messages
So this is a problem that I am quite familiar with after doing a lot of digging. Back in 2020/2021 a lot of users were having issues activating advanced messaging on the Samsung messaging app. It turns out that Verizon was not allowing newer phones to activate this feature using Samsung messages. I am now stuck in the same…
What is up with the Cell Service in my area 11516
Still unable to get into the VERIZON Cloud
I have a #Samsung S21+ phone and have been using the Verizon cloud for a few years. It was working on my phone in Nov 2022, but since then I have been getting the following error: "Verizon Cloud has encountered an error. Please close application and try again (code: 10050)" I have verified I have the latest version of the…
vtext message length
Recently - a week or two -- previously accepted messages through vtext.com are rejected as too long. They are NOT too long, and similar messages have worked for years. Of several messages of identical length (differing content), most go though and a few are rejected as 'too big" What is happening? - These recipients of…
Blank Screen
When I open program all I get is blank screen. It worked great until a week ago. Any ideas.
Can't use My Verizon application on my phone. Error code: It looks like your device is not eligible for SMS and you do not have your email id set up.
Can't use My Verizon application on my phone. Error code: It looks like your device is not eligible for SMS and you do not have your email id set up. This is what I get when I try to log in. please help.
My Verizon shows blank screen on iPhone 13
My Verizon app shows a blank screen on iPhone 13. Restarting iPhone and re-installing the app did not help. Any remedy for this issue? Some details: * Device: iPhone 13 * iOS version: 16.2
How do I consolidate backup locations?
I recently upgraded my phone. The problem is I have had different phones and each one wanted to use a different cloud. I had Verizon cloud with some phones, Google Cloud with the Pixel, OneDrive and Drive. I am not sure where other photos and things may be. So, how can I consolidate all my different cloud areas and only…
Call forwarding
On the My Verizon app for Call Forwarding, I used to click ”Account,” then click the phone I wanted to forward, then click ”Manage Call Forwarding” The screen would then display a box for me to enter the phone number I was forwarding to. This box is now missing and, in its place, are FAQs on how to use Call Forwarding. It…
VTEXT.COM NOT WORKING AT ALL
Vtext.com is not working. Very disappointed with Verizon. I spoke to Verizon customer service tier2 and they couldn't give me an answer to why it doesn't work anymore. It started getting spotty in June and now it just doesn't work at all. My co workers that have different wireless carriers are all getting the messages and…
Now Calling Text Recipient a "Landline"
Hello. For the past year I have had daily text exchanges with a specific number. Then, beginning on 11/15/22, I began receiving a "Landline" error message from Verizon when I tried to send a message to this number (but that number could still send texts to me). I have read about similar situations on Verizon forums…