Services & Perks (Archive)
Redeem my order
It will not let me redeem and get my Echo
Can’t sign in on my Verizon app
I’m trying to sign in to my Verizon app to reconnect my phone but it keeps sending the code to my disconnected number. How can I log in without using the code.
need help for my number to be activate
Everytime I starts here then the problem begin, I open an account yesterday and order cancel and I got trouble and my eSIM lost and I wasn’t able get it back now. Due to under law enforcement I try my best to reach out but there is no response. On the website you guy announced want help me, but in reality I didn’t get any…
Can I Still Qualify for the Apple Watch Deal?
Hi, I became a new Verizon member in late November (~2 months ago). I bought the new Iphone 15 Pro with my new phone plan + got Verizon 5G Home Plus Internet. At the time, I wanted to get the Apple Watch (as part of the new member promo) but they were out of Apple Watches at the branch I went to. They said I could check…
Usage shows zero text and zero data used when I know there has been activity
My data and messaging is showing up as zero even though I know there have been texts sent and received and data has been used. Sometimes if I log out and log back in to the myverizon website some data and usage shows but if I click details it says no details are available at this time. I am the primary account holder and…
My verizon
I can't link my account with my order number in the my Verizon app how do I find out my account number
Assurion onsurance problems
Why am I being charged for ins coverage when I can’t get my claim filed. I have to solve puzzles, I have to go to live chat which is really AI talking to me. I am getting an upsale for $25 per month instead of getting help with my damage claim. They finally give me the link to the puzzles again. They don’t work either.…
Smart Family Not Working
I tried making adjustments to my child's filter. It has unblocked everything! This is unacceptable. It will not not put any restrictions on the phone. The reason I had to make changes in the first place was to install a locating app because the one in Smart Family won't reconnect after being in a weak signal area. I have…
NFL +not working
I am paying 24.99 for Netflix and nfl + nfl + was working at first now it’s saying I don’t have a premium account when I do! I have emailed the nfl app customer service and Verizon and it’s still saying I don’t have a premium account . There is no way I’m paying twice when I have it through Verizon! I bet if my bill was…
Broken Phone - Cannot Authenticate Sign In for Verizon Account
Hello. Unfortunately, the screen on my phone shattered when the phone was dropped in a parking lot yesterday. The phone is inoperable. I cannot log into my Verizon account now because I cannot see the 2 factor authentication code on my broken phone. I would like to use an alternate method to authenticate my account while I…
Don’t know my billing zip so I can log in to the Verizon app
I need to know how to find my billing zip so I can log into the Verizon app
Gift card
It’s been a month now and I have yet to receive my $200 Amazon gift card. It’s been “escalated” several times now and I have been told I should receive it in my email every time I contact Verizon. Still nothing !!! Anybody receive their gift card ?
Call Filter App Unable to activate
I just downloaded the Verizon Call Filter App to my iPhone 14 with latest iOS. when i try to "enable Call Blocking and Identification" on my Settings, there is no way to enable it. how do i do this?
"My information does not match their records"
This is really upsetting me, I'm trying to get back in my account because I forgot my password, so then I put my exact number then my exact zip code and it still says I'm not in their records, I just bought a pre paid plan on Christmas so I should be in their books yet for some stupid reason I'm not. Is there anyone that…
Text online login going to My Account
I have a link to the Text Online login page. When I log in this morning it sends me to "My Verizon Dashboard" instead. When I then select under Account -> More -> Text Online I get sent back to the login page and the whole circle starts again. Log in -> Dashboard... Any idea what is going on?
Customer Service
So long story short, I want to know if other people are experiencing what I am experiencing. I will admit Verizon Wireless does try to rectify after the fact. But I am peeved that I was largely ignored. I spoke to them back in November for a ticket to get it escalated and spent 3 hours for whatever reason because it took…
How to fix "Internal Server Error" on Mac OS X Sonoma(14.0)
Hi all...I've seen other posts regarding "Internal Server Error" on Mac OS X. I'm on Sonoma (14.0) on an M2 Macbook Pro. I installed and when I try to type in the security code during setup I get "Internal Server Error". I have already tried the suggestion to un-check "Contacts" access in settings. Message+ is unusable for…
Private Folder Issue
I cannot access my private folder on the cloud. Ive reset and typed in the PIN i created multiple times and it always brings me back to the "get started" button. How do i actually access the private folder. I have videos and photos in there that i just cant access now anymore. How do i fix this
SmartFamily app is not working
My son's iPhone 14 as the SmartFamily Companion app installed. For a year now we've successfully used the Schedules feature to have his phone service turn off at 9:30pm (We also use the Xfinity app to shut off his access to our Xfinity WiFi at the same time). For this past week, the app has not been working. He talks on…
My Verizon Password Reset
Hello, I am trying to log into my MyVerizon account and whenever I log it it tells me that my account is locked and I need to reset my password, but then when I try to do that it gives me an error and I can’t reset the password. I have tried on a browser and the app, and I need to log in for a time sensitive issue. I am…
Verizon Serrvice
I have been a customer of Verizon for over 20 yrs. I called 1 week ago to.see what loyalty perks I might get for being with them for so many years. The run around was off the chart. After 1 1/2 hrs on the phone I was told "Sorry but for some reason you don't qualify for anything". I asked why and she couldn't tell me. I…
send and receive text messages in Verizon's website
This is posted at the website The ability to send and receive text messages in Verizon's website will be discontinued on 12/11/23. You can continue to use the Android and iOS versions on mobile devices or the Mac desktop version. what are folks suppose to do? I am not allowed to have my phone in the building and we use the…
Mcafee Notification tab
how do I remove the mcafee notification tab about verizon protect line level?
Someone steal my phone
Good evening someone steal my Id and also stole my phone how can I get another one and can u cut that phone off please
How to update email with Asurion
I updated my email with Verizon a month ago. Email from Asurion are still going to old address. I tried chat with both but the bots could not understand no matter how simply I stated.
Can’t add phone to smart family
I have been trying in successfully for months to add my sons phone to smart family. I have made so many phone calls and no one can help. They keep taking me through the same steps and then tell me tech must fix it. I had the same problem with adding my husband as the other parent. My sons phone number doesn’t show up as an…
Phone screen is broken and can't login
I can't login to activate my backup phone because my current phone has a broken screen and the notification to login gets sent to the broken phone.
FREE TRIAL DOESNT WORK
The free trial is an absolute waste of time and does not work. From My experience and multiple others who have gotten the error message of death where it tells you to restart the application because of an error then when you get to the end it tell you that you have already used your free trial! None of the representatives…
sending email to text delayed by an hour or more
When sending an email to either a vtext.com or vzwpix.com address, the delivery gets delayed by an hour or more. Sometimes I've seen it get delayed for over 24 hours. I have tried sending emails from my work account, a gmail.com account, and an outlook.com account, all with the same problem. I have also tried sending to…
Smart Family Blocked Websites Bypassed By Incognito
My child has access to blocked websites using incognito mode. Is there a way for Verizon to stop this?