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Apple One Unlimited - FAIL
So my wife and I just joined Verizon, bought her a 14 Pro and myself a 14 Pro Max. Signed up for the Apple One Unlimited plan, and it’s been a complete NIGHTMARE. There’s been no way for us to actually activate our Apple one family plan. None. Contacted Apple multiple times with and without Verizon representatives IN…
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Verizon app
The past few months I have not been able to open my Verizon app. I've uninstalled, installed it back. Changed passwords, talked to 3 different customer reps. That chat always fails. The main page after you login has a triangle with an exclamation mark, and says having trouble loading. I'm not even sure how I made it this…
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Identity Protection
Identity protection on digital security app have been disconnected for days I’m paying for this service an I’ve made a ticket! The Verizon representative made a ticket and no one trying to resolve it. THIS IS UNACCEPTABLE! You offering services/protection I’m PAYING for & you are not rendering the services.
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Verizon Messenger Missing Gifs
I am missing the options for adding Gifs in my messenger. Where did they go?
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how to login to account when phone is broken
I need to log into my account but phone is broken and I cannot get text with verification code. Can't they send code to email?
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Cant log in with a broken phone
I am in the army and currently deployed overseas, I just recieved my replacement phone after months of waiting. I cant log into my verizon account because my old phone is broken. Due to reasons I cannot disclose, I cant call the number used to set up my new phone. Please help I would love to just be able to contact my…
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Dashboard is there a problem with it, most times it's completely blsnk
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Displaying text messages which fail to send
Every once in while I get the "Failed to Send" message. How do i determine which message failed to send? If I go to forward a message to someone I see the triangle alert on the who am I going to forward to screen but that doesn't seem to appear anywhere else. When I open the normal conversation there is no error…
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Smart Family App problems
The smart family app no longer allows me to sign in. When I open the app I get a welcome message that says continue or sign in. I enter my login information and it asks if I want to stay signed in for 30 days or no. Then it takes me to plan information so I can select a plan. After selecting the plan I’ve paid for for…
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Change to media in Conversations Notification
Did anyone else receive the notification from Verizon that says “Change to media in Conversations.” “Starting on Oct 20th, you will no longer have access to search for media files directly through the Message+ Application. Does anyone know if the media will be accessible in another location? Also is there a way to save all…
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Tech Support
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Auto redial a busy line
Hello. How may I set an autoredial when the phone number I am trying to reach has a busy signal? Thank you.
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Smart Family restrictions remain after removing them
A couple weeks ago I had to delete the Smart Family Companion app because even my mom changed my weekend night restrictions (11PM-6AM) to apply to Thursday night since I was off from school the following day, my internet was still shut off at 10PM, my weeknight schedule. We set the VPN back up, and the same issue is…
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Smart family app
My smart Family app has stopped sending me notifications when my son's VPN has been disabled. I only find out when I go into the app and see the message at the top of the page. Does anyone know how to fix this? It's frustrating paying for a service that can't even notify me when it can't do what it's supposed to do.
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Smart family app
After being instructed to update the Verizon Smart Family app, it is no longer functioning properly. After clicking continue on the first page that says "smart family is new and improved" I'm taken to the next page that says "review family profiles". When I click continue on this page, it just redirects to the first page…
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Do better Verizon
Personal cell phone # being used in a VOIP tactics. Its a burdesom to me and the potential victims.
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Free Smart Family Premium
PLEASE HELP... We have the just kids plan for our son. Verizon no longer offers it, but we are supposed to still be able to have the smart family premium for free since we already had that plan. When I try to log in it makes me choose a plan with a charge..I have asked multiple people on chat and on the phone with Verizon…
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Which device gets 100Gb hotspot data allocation
I’ve an older plan: thinking of changing to the new myPlan. Have 3 devices on current plan: iPhone, iPad, jet pack. Were I to select the 100Gb hotspot Perk, to which of these 3 devices would the 100Gb be allocated? Would it be the phone, or could I choose the iPad or the jet pack? A desirable scenario might be that the…
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Cellular service not working, can not log into My Verizon with Two Factor authentication
The cellular service has stopped working on my IPhone. With this, I am unable to make or receive calls and texts. I wanted to log into My Verizon to check options/solutions but am unable to log in due to the Two factor authentication. Further, I can not even ask a general question to the customer service chat service (only…
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International Spam Calls and Texts - how do I stop them?
The number of international spam calls and texts has increased to ridiculous levels in the last few months. I regularly receive calls from China. I've also received 15 texts since Oct 15 from international numbers. Blocking them is pointless because they're all different numbers. Is Verizon willing/able to actually help…
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Verizon Interface Blocking
I am having trouble with Verizon interface. I am trying to download a video and keep getting blocked. How do I turn the McAfee feature off? blockpg-aloe.safezone.mcafee.com
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Smart Family Call Limits not working
Hello! I am using Smart Family Text Limits and Call Limits. Text Limits are set to 1 text per month and are working as expected, allowing only texts to and from Trusted Contacts once the threshold is reached (1/1). Call Limits are set to 1 minute, and after 1/1 minutes are consumed, my child can still call and receive…
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How can I log in when my phone isn't working?
My phone stopped working this afternoon and I am unable to access my account on my computer because it's sending a push notification to my phone? This is so frustrating! What am I supposed to do??
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Email to VTEXT Messages Failing With Specific Error
Email account I have used for 12+ to send weather alerts email to SMS (Vtext) is now failing with a specific failure return email. I can use other emails accounts and they come through just fine. Partial error: Diagnostic information for administrators: Generating server: DM8P221MB0326.NAMP221.PROD.OUTLOOK.COM Receiving…
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Call forwarding
Does Verizon charge a fee for using call forwarding?
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Caller spoofs VZ support number and caller id!
Fake caller spoof VZ support number and caller ID. They called me on my cell phone. They claimed to be with fraud dept. They said there is unusual purchase. They somehow access "My Verizon" app to access 1 time access to my account. They gave a password to enter. I didn't realized this until later in the day. I allowed…
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Child phone is getting calls and text from numbers that ARE NOT on the approved list
I subscribe to Verizon Smart family in an effort to protect my child. I rely on these advertised tools yet they seem to constantly let me and the child down. The first time I learned of the concern when my child started getting text with links to porn sites. This is the second time that the Verizon Smart Family feature has…
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Unhappy can't search for GIFs, images and videos inside Verizon text message app
Is anyone else unhappy about the new Verizon update that eliminated the ability to search for GIF's, images and videos inside the Verizon text message app? If yes, please voice your opinion that WE want it back!
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Call Failures
After 2 visits to the Verizon store and many chats with Verizon Customer Service, I am no closer to resolving call failures in my home. It is ridiculous that I cannot rely on Verizon to permit calls from within my home. What if there must be an emergency call? Yesterday, I was refused an elevation to a supervisor and told…
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Smart Family Reporting incorrectly
I can not express how incredibly upset I am. This smart family app is not only reporting wrong times. But is reporting that things have happened that haven’t. It is reporting that members of my circle are accessing porn when they aren’t ( a 6 year old) and accessing social media apps that they don’t have. This has been a…