Billing & Payment (Archive)
how to file a complaint
Verizon disconnected my prepaid phone on Father's Day weekend. No reason. After of being transferred to many unconcerned employees, no answer. Then I was told possible fraud. That was proved wrong. After weeks, I was assured I would get a new phone number if I just paid the current monthly charge, which I was more than…
I called to change my plan back to my original one and now I got billed $108.11 when it was only $37.22 AND then it jumped to $45.00! $45.
I had been paying $37.22 for years and then it jumped to over $45.00 so I called to have it lowered to what it was and then I got a bill for $108.11 ! As a senior citizen I find this a rip off ! I need to cancel ASAP as I can't pay $108.11 for a flip phone with just talk and text !
Acct locked and customer service is not answering
Made a mistake by not writing down my password and PIN number for my acct. Forgot both. Tried to get into my acct a couple days ago to add a hotspot charge and got locked out. I've been calling several different customer service numbers in order to get this resolved to no avail. Every single time without fail, I receive…
Credit Refund After Service Termination
I terminated my service on 9/12/2023. Today is 10/28/2023 and I still have not received a refund of my credit balance. I have called and spoken to different customer service reps but I have been given different answers. My account online shows it’s closed and my bill has been finalized with a credit of $317.00. Anyone know…
What happened to customer service?
I have been a loyal customer with Verizon for almost 20 years and they used to have fantastic customer service. Each time I talked to a customer service rep i walked away feeling glad I chose Verizon, even if it wasn’t the cheapest wireless provider, because the customer service was so top-notch it was worth it. Not only…
Not honoring promotion
I switched to the Verizon 5g because of the August promotion of an NFL Youtube package or a Chromebook Go and a $200 credit towards any Samsung product. I chose the Chromebook option and I have received it but not the $200 credit. Everytime I call I keep getting the run around. Some agents can find the promotion I'm…
Billing
I need a good explanation as to why my bill doesn’t reduce after we pay off the phones
Current plan doesn't reflect the bill
Hi, Does anyone know who to reach out to if your current plan is not aligning with your bill? I have reached to a live agent and a customer support rep over the phone. They have both said that they can't help.
Payment made and accepted by Verizon but not recorded on account
We processed a payment on 9/18 and the payment was sent via ACH and was accepted by Verizon on 9/22/23 but as of today, 10/26/23, it is still not showing on our account. No one is willing to help me with this and no one will provide me with a way to provide the proof to Verizon that the payment was made and received by…
Bill
Please explain why there's a $10 New FEE for talking to customer service and the chat box now? In my 15 years I have stayed with Verizon, this is my absolute last.
Never left Verizon
I moved over from my parents plan to a family plan with my wife, never leaving verizon. The sales rep never told me that my device promotion that was on my family plan would be cancelled. Which first of all is one of the most stupid things I have ever heard of. I NEVER LEFT VERIZON. And now I am being penalized for it??? I…
Verizon Dollars
How often is the Verizon dollars balance updated from your Verizon Visa? Thanks
Trade in issue
Well, looking on this forum I realize that I am not the only victim of deception and FRAUD regarding device retail amount , device trade in terms. I have been with Verizon 22 years but that is going to change. I will be contacting the attorney general, FTC, investigative news journalists, and an attorney-hopefully…
Verizon Wireless Trade-in Issue
On May 5, 2023, we purchased a Samsung 23 for my husband, with a trade-in promotion of $800 for his Samsung 21 Ultra 5G. The new phone was on backorder and not received for several weeks, approximately May 21, 2023. There was no return packing material with the new phone delivery. Therefore, the packing material, packing…
Promo Issues
I've been dealing with an issue since mid August with my bill. We received an email August 18th saying we were going to lose our promotional credits because of our recent account changes on my two son's phones. I had recently upgraded my line and everyone else's line on my account because a sales agent called me on July…
Free Iphone advertising
I bought three phone in 2022, one android S22 Ultra, Iphone 13 and a free Iphone 10, well endup the free iphone is not free, Verizon has make me paid the phone since July 2022, I have spoke 4 supervisor and all of them tell me the same story, they need to submit a request to adjust the charges and make this phone free as…
Did not receive "switcher" rebate code for switching in Costco
Hi, I placed a four-line order at Costco and the person only gave me the vzw.com/rebate URL. He did not tell me I needed a promotion code. Can someone please help me with this so that I do it in time? I just activated devices last week.
Service
Initially, I was charged an activation fee, which your agent informed me would be removed if I made a call, which I did three weeks ago. I was told it would be removed in the next bill, which is this month's bill, but it was not removed. This month's bill arrived with a late payment fee and an additional $20 charge for a…
autopay updating payment method
We updated our credit card payment do to fraud on old credit card. Verizon took the autopay discount away, which was a total of 60.00 dollars, even though the autopay was not taken off, it still showed up on the new bill as an autopay account. Customer service would only give us 30.00 dollar credit. we have been a customer…
Power of attorney to pay accounts
Hello, I have POA for Uncle and need to set up automatic bill pay. I don't have his pin and he doesn't know it. I've called multiple times and just get sent in circles. He has dementia and is unable to answer your questions. I'm not in the same location. We have cell phone, home phone and Internet and no one will allow to…
Trade in credit terms
What happens to the trade in credit balance if a customer switches carriers? For example, a trade in was used to purchase a new iPhone and credits have been applied to the monthly service bill and there are 26 months of credits left. What happens to those 26 credits if someone closes their account to switch carriers?…
Phone contract
When will my phone bill drop down
SwitcherRebate much less than $200
Hello. I received my $200 Switcher Rebate. But is for $49.99 Why?
my account information
Where do I find my account info
Paramount+ billing credit card and not using +play credits
Verizon does not accept any form of payment
I have been trying for 3 days to upgrade multiple lines on my account. Each time I go through the complete process and then the Verizon system will not accept my credit card payment. I have already tried: 1) clearing cache and using an incognito browser 2) "waiting a few hours" and trying again (advice from a rep on 11/24)…
Recent billing increase and customer service issue
To whom it may concern, On October 18, 2023, I spoke to Verizon representatives to inquire about a sudden $81.04 increase in my monthly bill (now at $292.64). The conversation started poorly because the Verizon employee couldn't figure out how to properly answer the phone and was forced to hang-up and immediately call back…
Paid 50% off iPhone & upgraded
So I paid off 50% of my iPhone and was qualified for an early upgrade which is what i did and returned the iPhone, I currently have my upgraded phone and started a new phone agreement am I still responsible for the iPhone remaining balance? Will i be able to upgrade to another phone or switch carriers if I pay off my…
Trade In Credit Issue
I upgraded to an iPhone 14 Pro back in early June largely due to an attractive trade-in offer of $700 for my iPhone 12 Pro. The iPhone 12 Pro was dropped off at a UPS Store on June 12 and delivered to Verizon in Fort Worth, TX on June 16, which was within the required trade in window. Since then, there has been no credit…
Sales Practices
I recently updated my phone and got swindled and taken advantage of as a long time Verizon customer. On 3/22/23 I upgraded my iPhone. While in the store the salesperson let me know about all the different promotions I was eligible for. I took advantage of more than one of them and ended up with a slightly higher bill of…