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upgrade fee
why am i being charged an upgrade fee on a new unlocked phone that i purchased at the apple store?
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International plan added without authorization
Dear Verizon, I'm wondering why do you add services to my account without my consent and then charge me for them? I'm tired of being on the line with your "trained" staff that keeps reading the script - very annoying, unhelpful and disappointing. I've been a customer for almost two years with no complaints, and suddenly, I…
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Loyalty Discount
I received an email from Verizon. Call this number to get your $10 Loyalty Discount. I called and was told the discount could not be entered because I already had the max discounts. I wish Verizon would stop offering me something I'm not eligible for. This has happened before.
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Doordash gift card not received
Where is my doordash gift card??? It says it must be redeemed within 60 days???
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Equitable compensation for no phone service
I am requesting monetary credit for not being able to use my Verizon phone, with a Verizon sim, on a Verizon line because your tech bungled up my phone up so bad until it will need to be replaced , that will be a minimum of 8 days without service waiting for a replacement phone, that is a conservative estimate, you can…
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Collection
Does anyone know whom to contact for the dues that are transferred to collections? I spent countless hours talking to Verizon folks, and every time I call on the generic number they say that they will fix the problem, but they do not do anything.
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verizon retiree discount
I have been getting the run around from Verizon Wireless regarding my retiree discount. The discount had been on my account until I went to individual unlimited data plans. I was told at that time that the way in which the discount is applied was being revamped. I went without the discount for a considerable amount of…
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Surcharges, Taxes and Fees are too high
I signed-up with Verizon, and when I look at the first bill, the surcharges and taxes seem very high comparing to AT&T. I think the only item that Verizon can charge differently from AT&T is Admin charge and the rest should be the same but it is not the case here. The three charges that make a big jumps are: Federal…
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5G service fee iphone 14
why am i paying for 5g service on iphone 14 & Pro 14
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Reclaim a number which is available/new service
I had a Verizon Wireless Number that has been off for a few years now and needing to reclaim the old number. Is this possible? Who can I speak to for this matter? I would like to start service with vzw and this number I confirmed that the number rings to out of order message and suspect it is back in the available…
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family plan
We currently have five lines on our family plan. Is it possible to add a 6th line?
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using verizon dollars
I cannot apply verizon dollars to my bill. It gives me the option, but does not apply anything.
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ProMotion credit chargeback
We recently upgraded two phones and were supposed to receive promotional credits. We have yet to receive any credit on a bill yet, but what is worse is the next bill we are now seeing a $150 promotion chargeback. Verizon is showing they are going to charge us $150 for a promotion we never received. We have called customer…
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Mobile Account Ownership
Let me tell you about my story. My father passed away in August 2022. A week later, we went to the Verizon store, cancelled his phone line, and tried to change the ownership of the account to me (his son) so I could change certain things with my Verizon account. We were told to take a death certificate to another store…
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Bill payment receipt
How can you find your list of payments and dates paid?
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Billing Complaint
I called Verizon on 8/15/22 having multiple issues-I was on the phone with the representative for 3 hours, we got disconnected twice and she had to call on a landline because my service is so bad. I had called to ask about International Calling. I told the representative I only needed the service from August 20-September…
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Please update your Oklahoma tax maps...
I do not live in any city or town. I am on acreage in the county. Why do you keep trying to charge me sales tax for the next town over just because we share a ZIP code? ZIP codes are for the US Postal System and not Oklahoma tax boundaries.
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MAKE A PURCHASE
THE WEBSITE WILL NOT ALLOW ME TO PURCHASE ANOTHER NEW PHONE. I KNOW OF NO OTHER COMMERCIAL WEBSITE WHERE CUSTOMERS ARE NOT ALLOWED TO OBLIGATE THEMSELVES TO SPEND MONEY... WHAT AM I DOING WRONG?
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50+ Hours talking to Verizon - Empty Promises/No Resolution after HUGE Billing Errors, Plan Errors, and HUGE mess buying devices
Does anybody have a direct line to a Verizon manager or somebody that actually does something instead of promising me it's fixed and then doing nothing? I have been on the phone with Verizon Customer Service for 50+ hours, it took over a month to receive 3 out of 4 of my devices. I was charged 3 times for the devices…
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Customer Support Chat Issue
Just out of curiosity, has anyone else had issues getting ahold of someone on customer support chat? Not over via phone call, but the chat window? When I go to Support, and after making my way through the surplus of menu options to navigate me to the right category, I try to (multiple times, refreshing the page, going back…
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How to unmerge Verizon One ID accounts
I need to unmerge my Fios and wireless accounts. Currently my mobile account is linked to an old deactivated Fios account from years ago. I can't merge my current Fios with my wireless under One Verizon ID because it is still linked to my old Fios. I've called, chatted, and tweeted with both Wireless and Fios agents, and…
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Question about business accounts and emailed bills
Hello there, we are a global company with a US branch, currently utilizing T-Mobile for our 5 US employees phone lines. However, T-Mobile has been unable to provide bills as PDFs via mail, what is needed for our finance department in the central office in Germany. We are seeking a new provider, and have considered Verizon…
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got two iPhone 13s
I got two iPhone 13s on a promotion, just pay taxes. They never worked right. We had data issues from the start. Even with full bars 5g a lot of times the page won’t load. Getting driving directions is seldom possible. I finally called in December and asked what could be done. They said it’s the phone and we can send you a…
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Verizon store contractors TCC - promo credit
Really this is an issue with Verizon store contractors TCC, but I tried to take it to Verizon customer service and I was told to talk to the store, who has told me they can't do anything. Last year I had to upgrade early because my old Pixel 5 was glitchy and not working right. I paid it off early and got the Pixel 6a. Two…
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Verizon Giftcard
Hi- I get this error when I try to redeem my giftcard: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} Not sure why it is showing up- any help would be great!
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autopay
I'm getting notices that my payment is late. I have used Autopay for years, why and when was it cancelled?
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Bought a $50 refill card thinking it was a gift card
I bought a $50 refill card thinking it was a gift card. Is there any way that the money on the Verizon refill card can be used toward my Verizon mobile account (we have four lines), my Verizon Fios account or purchase of Verizon accessories?
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PayOff Phone with Gift Cards & Credit Card @ Verizon Store
I would like to pay off verizon device with few gift cards and remaining with my credit card. Seems like this is not possible online but can be done at a store only but i am getting conflicting answers from verizon support folks (chat/call) that some saying it can be done and some saying only one form of payment is…
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Paying for phone I did not activate and took back to Best Buy
I have tried to resolve this issue many times since July 2021. I have tried over the phone with Verizon. Twice I was disconnected when being transferred. I tried to do an online chat and it was also disconnected. I have tried to go back to the Verizon in Best Buy multiple times and nothing is getting changed. So here is…
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"Sorry we are not able to process your request at this time" no matter what I do
I am trying to turn off Auto Pay for my prepaid plan on my account, but I cannot log into the account, nor can I click "Forgot Info" to reset anything, because every action will land me on a "Sorry we are not able to process your request at this time." page every time. I cannot call Verizon using the 1-800 number because I…