Billing & Payment (Archive)
How can I file a complaint
I had a nightmare coming from Spectrum to Verizon and had to purchase a phone from Verizon even though my phone (Samsung A14) was only a month old. Spectrum would not release our numbers at first and even yelled at the Verizon agent. Then Verizon dropped the ball and didn't port the number properly. We were without cell…
I can not sign into my account.
I can't sing into my account and my prepaid phone service stopped working after I had Verizon support cancel a line.
Can't log in to verizon while overseas
I'm currently overseas and am unable to log in to my Verizon account as I can't receive the sms verification required complete the log-in process. Please help
Text Requesting Customer Service w/no LINK & I want to Praise Daniel!
Today I had an exceptional customer service experience, on the phone with Daniel, getting my bill due date extended. I am climbing my way out of financial mayhem, and I have anxiety about bills and all things involving $$$. So sadly this is not the first time I have spoken to someone in his department, and I sent feedback…
Device Payment Buyout Charge?
My current bill has more than doubled due to a Device Payment Buyout Charge of $431.02. There is no explanation of what this charge pertains to. There has been no activity or changes to my account and Verizon is being very difficult and time consuming to try and find out what this is about. I've tried the Chat option in…
Can I have my last two bill statements?
Please send me last two month bill statement to my email account: [email address removed per the Verizon Terms of Service]. My phone number was *****. Thank you.
Verizon Service Outage and ACP
I help my 92-year-old friend, Walter, with many things. One of those things is using e-mail. Walter had been going to the library; However, due to mobility issues, that had been difficult. In October of 2022, Walter found out about the ACP benefit. So, I helped him sign up and gave him my old computer. When he found he was…
Troubles signing up
Yesterday, I signed up for verizon, ordered a phone, smartwatch, and a line for each. Paid with my card, a hold was placed on it and all looked good. Then I get an email tonight saying that there was a payment failure. I checked my card, and the pending charge placed by verizon was still there, with the money subtracted…
Travel Pass International Service
I traveled to Nigeria for an occasion with Verizon travel pass. I only used my phone to call for only two days by dialing back to the US. Verizon charged me for long distance call to (Vietnam, Austria, China, and Afghanistan) without me initiating a call to those countries. Looking at my bills, there was no direct calls to…
Is my $200 dollar visa card locked in for switching to Verizon?
Identity Verification
I was trying to switch from my current provider ATT to Verizon. I purchased an iPhone online and was given a number to call for my credit check. I called the number waited for over 30 minutes and was able to complete the credit check by phone. The following morning I received another e-mail stating that my identity must be…
Rebate Fatigue
Maybe the community can help, because after more than an hour with chat I give up! This customer service agent does not understand that websites are not static and therefore the ad I selected when I placed my order to switch to Verizon could have changed. I cannot get an answer and considering I have had service for less…
Sorry we are not able to process your request at this time
The password I entered is 100% correct because I CAN log in on my laptop, and on my phone it said wrong password which ended up locking my account. Now I have to reset password and it just pops up "Sorry we are not able to process your request at this time." page every time.
$200 Switcher Rebate
We were supposed to get $200 rebates for each phone we bought but have not gotten an email or notification. I cannot find a way to access any notifications at the links I was directed to and have not received an email.
One Verizon ID not working
Before enabling One Verizon ID, the MyVerizon page showed only my Home Fios account info, and nothing about Wireless. I was at least able to see my consolidated monthly bill. Since enabling One Vz ID, I can only see the Wireless, and nothing about my Home account. I can no longer see the combined monthly bill. Have spent…
How to File A Complaint
Does anyone know how to submit a formal complaint? I've tried speaking to Customer Loyalty and they said to use the Feedback tab, but that's only for feedback related to the website. I've had not one, but TWO, customer service reps give me incorrect information regarding upgrading my phone (which I'm now stuck with) and…
how to talk to someone that can fix an ongoing billing issue?
I have been calling every month to get an issue fixed on my account. I traded in 3 phones and confirmed with tracking that is arrived at their docks months ago. Everything month they keep trying to bill me for the third phone because they said they couldn't find it. That tells me someone in their warehouse stole and they…
On autopay, why is Verizon telling me to make a payment?
Tonight, I received a text from Verizon telling me to make a payment. Why did I get this message? I am on autopay. If you did not get a payment, it is YOUR FAULT! I suspect this is a Verizon policy to force me to change my password because you clearly allowed a breach of your system and now want ME, a customer, to fix it…
Cancel mobile service
Canceling service, but still owe on devices. What are the ramifications besides having to pay off the devices in full?
Billing issue
I switched to a different carrier early July 2023 and canceled my service with Verizon. I contacted Verizon on 2 occasions (7/7/23 and 7/11/23) and said "Hey, I know I need to pay my devices off. What's my final payment on that." They assured me I owed nothing. The 2nd time I called they mentioned it was marked as a…
Auto payment date
How do I change my auto payment date
Rebate
Hello, I had an email with a rebate code that I had been saving but I deleted it and just now noticed it. Is there any way to get a new one?
Why can't Verizon accept payment from a refill card to pay my phone bill?
Billing error not resolved
I’ve been billed for an alleged iPhone I purchased although I never did such thing. Verizon charged the full amount of this alleged device to my bill for $1069, after contacting support numerous times over the past 2 weeks they all say it will be taken care of and removed from my bill although nothing ever happens. This…
bill payment
good evening I was wondering if you are accepting payments from Amex?
Customer Service
Never thought a company could make ATT's customer service look good but here we are. On 7/8 I placed an online order for 2 iphone 14s and some accessories. On 7/10, I received an email stating that my payment failed. I followed the link to the payment portal and entered my credit card info. Payment was accepted and the…
Phone purchase experience
* My family bought 3 phones over a year ago and none of the promotions or trade-ins have been applied to pur bill yet. Countless hours in the store and on the phone trying to figure it out. Verizon refuses to honor their deals and we're stuck paying full price. Absolutely the worst business I've ever dealt with!!!
Billing issues
I ordered a phone June 21 and have since returned it . It is not associated with the phone line I had originally ordered it for anymore. However I am still being billed for the new phone. I have called and chatted multiple times and am always told… no worries we will fix this for you. Well here it is a week later and my…
Order issues
I purchased a phone on June 19th via the Verizon Website. When it arrived I realized I actually wanted another phone. I sent the phone back as instructed, and was notified that it had been received on July 8th. I then ordered a phone on July 9th with pick up in store and that order is now locked. Since the order was done…
Incorrect Bill Sent to Collections
I was billed for a month of service after my phone had been cancelled and disconnected. To be clear, my $14.25 bill was set to autopay and I was assured that no additional bills would be sent when the service ended. I received a bill in the mail and then called to dispute it. I was told that it was pretty clear this was an…