Billing & Payment (Archive)
Device Payment Buyout Charge no new phone purchased
Phone bill increase $711 for "Device Payment Buyout Charge" once again when no phone has been purchased. Took us 4 months to get this taken care of last time. had 2 normal bills, and here we go again.
Verizon Online Website Is not Working 7/14/23
Verizon's website won't allow me to login. It just spins for eternity and states it is processing my request. What is the problem Verizon? I'm so ready to switch companies!!!
$200 rebate for switching never received
I switched to verizon early April and since that day I have been trying to get my rebate. I called and chatted with multiple CSRs and everyone has a different response. I have been to the store multiple times too but they tell me that they will open a ticket but they never do. CSRs on phone said that they will open a…
Billing and customer service experience
We decided to come back to Verizon, I wasn't really happy with the rep at the store we purchased this service. I was promised different rates by a "Nancy" on the Verizon chat line. I called and went through reps, till finally a supposed Mgr. who called himself Ron" got on on July 11th 4:30 pm for 26 minutes.. I explained…
Over-payment issue
I would never have dreamed that Verizon would have treated me so poorly. I have been fighting cancer for the past two years. Over this time we had our Verizon bill paid with auto-pay every month so we wouldn't forget to pay it and possibly miss a call from my cancer doctors. Long story short we over-paid our account by…
employer discount
I am trying to sign up for my employer discount. It will not activate, just a bunch of useless email replies that go nowhere What Can I do ?
Loyalty discount eligibility
I was offered a loyalty discount if I switched to an unlimited plan. I was unsure at the time and the agent told me to absolutely think about it and it would be available at any time. This was a permanent loyalty discount. I called back a few months later and the agent said that he needed to request the discount and I…
Unable to do device payment plan after cash only ended
My cash only has ended yesturday why I’m I not able to do device payment plan even tho the restriction has ended ????
Best option for travelling abroad: Pay as you go vs. Travel Pass
My wife and I have finally resumed foreign travel, and we are not sure we are receiving accurate advice from Verizon regarding the most cost effective plan to use. Specifically, neither of us make calls or send texts when abroad, but would like to be able to receive calls and/or texts if sent. During a recent European…
carry over not available
My account info says I have 29G of carryover data but I keep getting notices telling me that I'm out of data because I went over my 10G. Is the notice wrong or is there some reason I can't use the carry over data?
Canceling nfl
I need escalated support on canceling the nfl play package. I am no longer a Verizon customer but it still says I am actively subscribed to nfl on the website. It tells me to un toggle any time to unsubscribe but there is no toggle. I have spoken to 5 reps who have all told me to do what I have already done. Please help.
Upgrade promo
Went into Verizon store in Novi to look into changing to an unlimited data account. Manager said we qualify for new IPhone 12 for each line (3) if we go to 5G with unlimited data. No mention of new lines or any other “requirements”. We went for it, new phones were ordered and delivered and they said we’d be charged for…
200 for Switching
I switched a couple days ago from another carrier to Verizion and when I added each line it said I was eligible for the 200 each line credit. I called a representative and they said it would be reflected on the bill but I've read some people receive a verizon gift card? How does one go about to make sure they apply and…
Full Legal Name Change
I have taken my legal name change paperwork to corporate Verizon stores and yet it still does not reflect in my account billing or the way I'm addressed in my emails. How do I get Verizon to actually address this? This is beyond annoying at this time. The fact that I have to go into a Verizon "community" to get an answer…
Cancel nfl
I need escalated support on canceling the nfl play package. I am no longer a Verizon customer but it still says I am actively subscribed to nfl on the website. It tells me to un toggle any time to unsubscribe but there is no toggle. I have spoken to 5 reps who have all told me to do what I have already done. Please help.
Verizon Reported me to credit agencies
I signed up for verizon wireless a few months ago. I cancelled the service very next day due to poor reception where i live. I received a bill of over $50 for having service for 1 day and not using a single minute OR any data at all. I called the customer service to waive the fee as I never used any service. I was told I…
Verizon wireless offer
I ported over five phones from another carrier after my Fios rep said "we can offer a better deal". This has been a nightmare ever since. Lowlights: Sales person did the deal on the phone on June 29 and had me pay for "taxes" Phones arrived 7/3 Salesperson said on 6/29, "I will call you on 7/5, activate all the phones, set…
Cannot access my account or pay for the life of me
I have been trying to log into my account for days with no success and it seems like it is permanently blocked / locked now because I cannot even make a one-time payment to my phone number - I desperately need someone to help as I cannot call (currently abroad) and the chat is absolutely useless for my issue. Yes i cleared…
Unresolved overcharge
I have the same problem going back to December of last year. Can you please contact me before I cancel service and mail the phone back.
Not receiving phone credit
Having the same issue. Sent back two phones to get credit and when I called the lady told me one was received and the other box was empty!!! I have the tracking from UPS saying it was dropped off with LONG at the dock in Fort Worth Texas. Then she proceeded to tell after she had already looked up the tracking number that…
Corporate complaint on unresolved overcharge/billing
Verizon has erroneously charged me 172.25 for a third phone line on my account that should—as verified by several Verizon employees—never have been added to my account. I need to escalate this complaint as it was unresolved at lower levels, and request immediate resolution. Details follow: - On June 6, my husband and I…
Switched services final bill
I switched service 3/22/2023 away from Verizon (at a significant cost savings per month). My last bill was 3/17/2023-4/16/2023 at a cost of $102.06. Even if you give Verizon the full day 3/22 the refund total should have been $85.05 for the period 3/23/2023-4/16-2023. It has been over 90 days since the switch. Lovely that…
Bill Increase with New Hotspot
I was told my bill would only increase slightly and was given a estimate of what my bill would be with the new hotspot, well looking at my VW account there is a big difference, please advise
paper billing
How do I change to paper billing?
Premium voice mail
How do I cancel premium voice mail. Never asked for it.
Wrong Collections notice on my account without any information
This is a very urgent matter!! I recently received an email from a collection agency of unpaid Verizon dues of $204.91. I am also in the process of getting a mortgage for a home I am purchasing. My mortgage lender informed me that my credit score has dropped by 101 at such a crucial time due to this non-payment. I had zero…
service down
This is ridiculous. I was understanding the of service being down on the 21st. Now it has been down again for another 2 days. This is now 3 days' worth of work I have missed or have had seriously interrupted. Contacted the live chat agent to see about getting a credit to my account for this and they had nothing - told me I…
Confused
My phone was shut off due to me forgetting my payment arrangement two days late. That was completely my bad but I tried to call them to see if the could give me 5 days because I am in a financial bind due to the fact that my mother in law passed away a month ago and I had to fly back and forth between Chicago and…
Incarcerated
I got locked up and had no way to put my phone bill on hold and now that I am free my phone is turned off and I have a bill for over a thousand dollars and my credit score has went down drastically all I want to do is get my back on and continue to pay my bill
Negative bill is ready
Not sure what I should even start this with but I thought it would be a good idea to pay my phone bill early through the My Verizon app but after putting the money or paying it it's currently saying Your bill is ready. $-140.00 I'm not sure if this is a glitch on my end or Verizons end? Just a little worried if I just…