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Switcher Rebate
I signed up for 3 lines with verizon and was given the swticher rebate for 3 lines $200/each. I still havent received any email or promo codes. When do these normally come in? I've read thru the forums and see that people have a hard time getting these rebates. Any advise is appreciated.
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Contract
When does my contract end?
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$2,000 charge and the worst experience in my life
From September 2022, I will come to Verzion. I bought 5 phones and decided to return 2 of them. At this point, the nightmare began. The first time, after I returned those two phones (which had already been delivered), I found out that the two phones still exist in my account. I started the first round of Chat conversation,…
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Payment Problem
I am having the same problem others are complaining about. I am trying to get the A53 5g. When I review the docs and go to submit payment of $0.00, it keeps saying that my payment has declined. I have tried several different debit cards and now I read that this is a Verizon issue. Can someone help? {edited for privacy}…
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My upcoming bill for february shows a "Promotion Chargeback" of $283.
Being a senior citizen and social security is my only form of income, I deleted some of the features off of my plan to reduce my monthly charges, My bill went down for a month and then increased again in January by $35. Now my next bill for Feb. shows a "Promotional Chargeback" of $283. I have 2 phones on my plan, so this…
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how do i change my card #
how do i change my credit card #
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Escalation above supervisor - Billing issue since 11mths
Hello, I'm writing this because I'm at a loss for what else to do. I plan on continuing to escalate my issues until resolved to my liking. I was made a lot of promises by the online agent whom I chatted with. I have 3 open concerns. Context, Feb 3, 2022 To start my account I was told by the online representative that there…
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Verizon Bill Usuage
Why is the time of the call/message on my bill differ from the actual call/message received or made?
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Contract has ended. How do I lower my line access fee?
My 2-year contract ended. How do I lower my line access fee? It either gets lowered or removed once contracts end.
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Billed for government fees and taxes for 2 states every time I moved but no refund from Verizon
I have moved 3 times in the past 2 years and each time I have updated my residential and billing address. Verizon double bills me for government fees and taxes for 2 states. I have contacted them about this but they have not reimbursed for the amount I have been double billed. Anyone else had this problem and who to…
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Linking Mobile & Fios
Hello, I'm not able to join Mobile + Home discount, possibly because my mobile account was previously linked to my old Fios account. I've recently gotten access to Fios again, signed up for an install and am trying to apply for the Mobile + Home discount. However, it doesn't work. I get an orange banner "The Fios account…
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How does Verizon define "video" for data use?
My data usage soared last month -- with no change in behavior, no streaming on the phone, no teenagers using our phone, etc. Account provides detail that "video" used 76% of the data. What does Verizon count under "video"?
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Verizon Correspondence Team
How long does it take for the Verizon Correspondence Team take to respond to issues? I was told that no email or phone calls are allowed and I must send a letter. I sent a letter 30 days ago with no response. I have a large charge back issue on my account which customer service and supervisors are not able to correct due…
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Verizon took my iPhone 12 and charged over $650
Hello, I have been a Verizon customer for over 8 years and have never had a problem. At the end of November 2022, I decided to use the Verizon program - 50% paid RETURN and UPGRADE early and ordered a new iPhone 14. When I received my new device I packed the old device (iPhone 12 in excellent condition) in the same box…
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Mobile + Home Discount Error
I was kicked out of the Mobile + Home discount program in December while subscribing to Fios and Wireless. Chat and Phone have been going on, yet remain unresolved. Agents bounce me between depts like a ball and still can't escalate to the appropriate seniority personnel. An agent just kept me on hold for 2.5 hours…
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Can't redeem gift card
Can't redeem the $150 gift card offer. I get the message : {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}
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Service interruption
I woke up to my Verizon account being suspended because of a month and a half of missed payments. I have a been a Verizon customer for almost 3 years and I can’t even get into contact with a real person to talk about it. I start a new job next week and these last couple of months have been rough so it saddens me that a…
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Promotion Credit not Honored
I purchased an iPhone 11 on August 27 2021 for $649.99 plus sales tax. This phone qualified for a $200 promotional credit BUT Verizon never gave me this credit. I called customer service more times than I can recall and spent hours on the phone. I was assured many times I would receive the credit but I never did. My…
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Gift Card
Receive this error when trying to redeem grubhub gift card {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"}
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Verizon is refusing to honor their promise. I have a receipt showing that promise but no one will help me
Verizon won't honor the promise made by the representative to replace my flip 4 with the fold 4. My phone hasn't worked since I've had it. I understand there is a difference in price and we discussed it extensively. She said that she would have a phone shipped to me and adjusted my bill to reflect the new cost. please…
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Verizon has NO Compassion!!! Looking for another Mobile Service. Long Time Customer since before 2005.
I recently had to cancel one of the lines on my account for a very sad reason. It was my boyfriends phone line and I lost him a week before Christmas. Verizon charged me for his phone payoff in full before they would cancel the line, Even under the extreme circumstances, they would not even issue a mere 5% discount. To top…
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Delinquent collections on credit report, but I am not a Verizon customer
Verizon put a collections report on my credit for 1118, but I don't have a Verizon account. In fact I have never had a Verizon account in my name, past due or otherwise. I tried disputing it with Experian, but they deemed it verified to be accurate when, again, it simply could not be. I sent a debt validation letter, and…
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Verizon sent me to collections, for someone else's bill.
I called verizon to have someone removed from my account a while back. This was accomplished with little to no stress and I was able to have their own bill sent to them without affecting my account. I asked, multiple people, if there was any chance the account could negatively affect me in the future, knowing the person,…
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7 Supervisors and Representatives making promise to pay and reneges
I have been with Verizon for 3 years and the past 2 have been AWFUL with them. I have a business acct and of course during Covid they offered to help by sustaining billing for a while. It did help. But when it was over, the atrocious numbers I was forced to pay all at once crippled my company. It took me six months to…
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changing my plan will i lose my monthly credit?
I got iphone 14 and i was require to upgrade my plan to 5g work. i see now that i can get the iphone 14 and keep 5g start. can i change my plan back to 5g start? would i lose my monthly credits?
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Trade in credit never posted. Verizon basically stole my phone
I traded in a samsung note 9 for an iPhone 13 mini which was supposed to be completely covered. Now six months later theres no record of the trade in and I am still paying for it and every customer support representative transfers me to a robot that sends me a link that tells me theres no record of the trade in when I type…
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will have to revalidate my military discount yearly. ?
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Split Bill
I would like to split the bill for my devices, and it still be auto pay
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Where is my credit for returned phone
I was issued a return label to ship back a iPhone 12 that was having issues keeping a charge. After trying to work with the phone as it being my sisters only source of communication with no back up. She eventually had to switch to a more reliable device. After explaining the situation to customer care they sent a return…
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Billing
I was charged an additional $35 for a Dev Pymt Upgrade Fee and my plan changed without my knowledge. What does that mean?