Billing & Payment (Archive)
Message Codes
On my Verizon Billing, when I go to messages minutes. I see sometimes these codes: where others tell what number it came from. The codes are : 55769 86589 39843 what are these codes, why isnt a phone number showing like the rest David
What is this account? I didn't open it and I'm getting a collection notice but no Verizon bill with details.
A collection agency is pestering me about an account in my name I didn't open. I get my service as an additional line on another's account in her name and it's paid up. How do I find out what this account is? It smells like a scam.
Final Bill
I’m a frustrated customer who left Verizon for another provider. And I can see how many others are also in the same boat. I’ve contacted Verizon customer service by phone, chat and even social media. Why in the world is it so difficult for the company to provide me a detailed pdf of my final bill? It is ridiculous that I…
id.me teacher discount not working after 3 support conversations
I am a teacher and I have been having issues with getting my discount for months. The discount was applied on one bill and then never again. I have contacted support on the phone and through chat function at least 3 times and every time my bill has remained unchanged and my discount has not been applied. Whenever I try to…
international plan
I understood that my international plan was only to last one month and that I did not have to cancel since I would only be using it for a month. Now however I have a bill that includes a second months charges for an international plan. How do i cancel and get the charges withdrawn?
Promo Issue and bad resolution
So I got postpaid service for 4 lines in January. I called Verizon to setup the plan and I asked what phones were covered by the "On Us" promotion that was going on. He gave me several choices and I made my selection of 2 Iphones and 2 S20FE phones. All set.... A month later I got my bill and the 2 iphones had credits…
Auto Pay Failed
Auto-pay attempted to take payment and failed today. My payment is due on the 29th, today is the 27th. Will auto-pay retry before or on the 29th, or will I have to submit the payment myself? I do not want to get a double charge by submitting it myself and then auto-pay taking it as well.
Still waiting on credit for trade-in 7 months, 4 different Verizon reps have "taken care of it"
I'm still being charged for the new phone after trading in the old phone back in December and paying the difference. Four different Verizon reps have told me that the charges will be removed and I would be reimbursed for what I already paid. It's been seven months and still waiting. Can't believe that Verizon just lies to…
Why is making a payment so many steps every time
I'm able to pay my utilities by replying to a text message with a single word. They text when it is due and it says "reply with 'xxx' to pay this amount with your last payment method" I reply and it says thank for the payment! Verizon doesn't even remember the security code or zip code on my debit card, and has 15…
Corporate Contact for Customer service issues
I traded in two phones 4 months ago which should have granted me an $800 credit for each line. It is four months later and I've spent close to 16 hours on the phone trying to get my credit only to get CHARGED $220 for one of the lines. Anyone found a way to get the money owed them from Verizon is getting a lawyer my only…
charged for things I didn't authorize
Verizon consistently lies. Every call to them involves gaslighting where they try to convince me that the problem I am calling about was actually orchestrated by me. I am being charged for things I didn't authorize. The answer I am given it that I approved these changes, and by the way, don't question your bill. It's never…
Discounts
What discount do I lose if i use my citibank rewards card vs. using my checking account
Trying to pay my bill
I've just spent over an hour trying to pay my bill. It's not past due. I just want to pay it. I've had a fraudulent charge against my debit card and had it locked and cancelled. I've tried unsuccessfully to deal with changing to the new card. This should be a simple thing to do, but it doesn't work! Everything I do just…
Union Discount
Question- I just switched from ATT to Verizon. With ATT I receiced a discount for the Union I am in. I work in a municipality. There was a small discount monthly and I never had to pay activation fees. Do you do the same thing with "Union" discounts.
Rebate expired?
Well, I had planned on using the Gift Card and Virtual MasterCards I received when I came to Verizon to pay down each monthly bill to keep the monthly cost lower. I discovered that the the Virtual MasterCards expired at the end of 2021... no warning, no monthly statements, no communication at all. The only time this…
what is device buyout change charge?
Urgent Complaint: Failure to Receive Promised Refund for Incorrectly Charged Fee
I am writing to express my deep dissatisfaction and frustration regarding the lack of assistance and failure to provide the promised refund for an incorrectly charged fee on my corporate plan account. Despite multiple attempts to resolve this matter, I have encountered nothing but a complete lack of support and…
Can't Access Account Online
I have 2 verizon wireless accounts. One for myself with a phone and hotspot on it and another account that has my wife's and son's phones on it. I have no problem accessing my phones' account via the web. The second account is an entirely different matter. For the past 2-3 months I've had to spend at least a half hour on…
????? Why is my BILL showing a $49.99 and $10 monthly INCREASE over the initial Verizon proposed billing
Unable to reach chat support
I’m currently behind on my payments and I know it’s my fault. I fell through some hard times and was hoping to chat with you guys and get my service restored for a week until I can pay the balance in full however the chat only sends me to a link to pay my balance in order to restore service or else. I’m unable to for a…
Verizon won't issue credit for promised free phone
So I received an email in May 2022 (yes today is 6/16/23) from Verizion offering free iphone 13 with trade in. Got my new iphone 13, returned the old phone, then received an email in June 2022 stating device has been received and confirmed the monthly credit to be applied to my bill, which would happen after 2 billing…
iphone balance
How do I find out what the remaining balance is on an Iphone I purchased?
Stolen device
Two of my devices has been stolen and I got insurance on them. Is there anyway possible that Verizon would replace the devices ?
Customer Service
I keep calling on a billing issue that has not been resolved for 3 months. I'm tired of calling and giving the same information every time and being promised that they understand and will take care of it. How can I get a customer service rep that can speak English to call me and resolve asap. I've been a Verizon customer…
Yet another lost trade in
What a nightmare. We moved to Verizon from T-Mobile and I sent in both our trade ins on May 3. I have the UPS receipt and tracking numbers (I used the QR codes that were sent to me in my account). When I track them on UPS they appear to fall off the radar. Verizon of course canceled the promo. Ups won’t give me info. I…
Frustrating
Verizon won't send me a paper bill. When I try to pay online, I get to the part where they send an alert to my phone. When I click that it's ok, I'm told my account is locked. I'm not sure how to get it unlocked so I can pay my bill. I guess I need to find a 800 number and sit on the line for a couple of hours.
Added two Gizmo watches to my account and was charged for three instead.
I recently found out that I've been charged for a third Gizmo watch (and line) for over a year now which I don't know anything about. I called support and they verified that the third line was a system error. It shows activation back in 2014 which is impossible as Gizmo watches have only been around a few years. It also…
No way to recover chat transcript
I purchased the iPhone 14 Pro Max and ported my number from AT&T to take advantage of this "online only" promotion, and completed my purchase after hours on chat which I found terribly inconvenient but necessary for this "deal." Given I had signed a 3 year commitment worth thousands of my terribly hard earned money, I…
Verizon promised a free device, now I'm paying $33/mo!!!!!
I'm a new customer and showed up to a Verizon store for service. I was shortly promised a free galaxy 22 ultra, but a couple days after I noticed a lease on this device. Customer service and the store now tell me that there aren't any promotions applicable to my device. I'll be returning my device and modem, expecting them…
account was switched from prepay to monthly
In December I established two prepay accounts for two hotspot units for two business. I was told that when I was done I could just not pay the next months bill, since they were established as pay as you go accounts. I have received several bills and have called several times trying to get this straightened out I have not…