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Verizon Customer Service Nightmares
Verizon is having very serious support issues and it seems to be getting worse. Think Southwest airlines last week with canceled flights for a whole week. Just signed up for a 3-year contract with the promo deals and it has been a nightmare since. I spent 4 hours on the phone yesterday (after waiting on hold for 45…
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False advertising and Sales Department
Hello. I recently became a new Verizon Wireless customer by way of working with a sales rep over the phone. I signed up for 4 new phone lines and 4 new phones and I was told very specifically by the sales rep what the new monthly payment would be for this new service. The issue is that what I was told does not even come…
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Verizon charging me for devices that were free when signing up
I just spent 3+ hours online chat with Verizon to be rewarded with a ticket to investigate after i discovered I was being charged for my kids' devices instead of paying the insurance I supposedly bought for $50 a month. When we moved from Canada to the US we purchased 3 lines, the kids with $0 phones. Instead of paying for…
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Auto pay
What happens when I pause my auto payment ?
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How to send POA on account
Hi, My mom has Alzheimer's and needs help with managing her Verizon acct. I have power of attorney, who do I send it to to get access. Cheers, Steve
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Need to talk with a supervisor
I can't get no customer service representative or supervisor to call or talk to about my services being interrupted for phone and home internet all for 60.00s I owe. I sign up for new services off the ir holiday special getting home internet for 60.00s amonth then I bundled them together 95.00 a Month starting in February…
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i want to pay a friends bill with my CC but I dont have an account how do i do this?
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AMEX Debit Card Not Showing Eligible for 30/Month Discount
I'm trying to get my bill down and the 30/month offer is a great deal that's hard to pass up, so I opened an amex checking account to get a debit card that I could use for that payment, but Verizon's system is saying that it is not eligible for the discount. Anyone else run into a similar issue? Verizon Customer Service,…
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bill
how do i pay my current bill
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Lost Promotional Discounts
My wife and I went into a Verizon store for the $800 trade in promotion on both of our phones. We were eligible to get a Samsung 22, & Iphone 13. We upgraded our phones and plans last July and over the passed 5 months, we have had none stop hassles with Verizon and the fees they charge. First, they botched out trade ins…
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Cancelling phone service
My 27 year old son has Selective Mutism. He cannot speak right now. The problem is that he wants to cancel his Verizon phone service. He is not in contract and has no device payments. He needs to get out of this service because he is not using it. Can someone please tell us how he can cancel phone service without actually…
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Discovery+ cancellation
I have not been able to cancel my Discovery+ subscription for 6 months. I chatted/Phoned with an agent and they told me it was removed but I'm still getting charged monthly. The 'My Add-ons & Apps' section under my Verizon does not allow me to cancel it. Due to recent updates in the portal, I can see this under the +Play…
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Collection on the account I cancelled
I ordered an Iphone 14 Pro Max on Verizon's website on 11/17/2022 and called to cancel the order the same day after about an hour and the representative told me the order has been successfully cancelled and I should not be charged for anything. However, I was really careful about these stuff so I did check to make sure…
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Cart Credit Hold: Past Due Balance on another Verizon Account
Cart Credit Hold: Verizon says my mom, the account owner has a past due balance on another account when she clearly does not. The only Verizon account she has had is the one we have had now that we have had since we left Sprint many years ago. We paid over $600 this past month for our monthly bill and this is the thank you…
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mobile + home rewards
I've been unable to enroll in the Mobile + Home discount program on my mobile line for months now. Chat and phone support has been unable to resolve after countless calls, chats, escalations, I'm really not sure how to proceed. Every agent asks me the same questions, the same basic enrollment questions, etc. Support case…
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Mobile + Home Discount Rewards Not Working
I have spent the last 4 hours talking to agents and chatting through the app about the mobile + home discount reward sign-up. Unfortunately, it is not working, and no one has been able to help me. The error message "mobile + home Discount savings may be affected after pending account changes are made" keeps appearing, but…
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Double order Cancellation
I tried to sign up for the Wireless plan (bring your own smartphone), but the first time it didn't work with a message saying that there was an error due to a problem in the system. The second time the next day it worked. I then checked my credit card billing and it seems that I was charged for the first operation. Can I…
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Verizon refuses to send me a receipt/invoice from the phone I bought from them last year.
I have tried chat help and calling. Chat and phone support both would not send me a receipt. I believe this is because they charged customers a 5g upgrade fee at the time and now they are trying to say I was never put on a 5g plan yet the website literally won't let you check out a 5g device without upgrading. Seems pretty…
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Closing account for Dementia relative
Need to close an inactive mobile account for father, who is unable to help and no longer even has the phone. He has dementia and I have power of attorney. How can I close this account for him?
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Account access using power of attorney
My brother has dementia & I am managing all of his financial affairs under a Durable Power of Attorney. I need to access his Verizon cellular account so I can see the account statements and update automatic payments as needed. How do I get added to his account using my Durable Power of Attorney? Thank you.
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statements
How can I get copies of my 2018 bills? July, August, September, October and November of 2018 please?
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Account holder incarcerated
Hello, I have been trying to take my cell phone off of my soon-to-be-ex husband's account for months. I have requested this off him in every method possible short of sending him a letter, but he refuses. He will not transfer the line to my own account even though I have had this cell phone number for years before we…
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What is this bill sent to my home with a name similar to my name
I have been receiving paper statement from Verizon, account number {edited for privacy} under name that's similar to my name (and with. my right address). The amount of the bill goes up to 7029.65 and is past due. I don't have Verizon account and I don't have any plan under Verizon. I don't want to receive paper statements…
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how many payments do I have left
I am trying to find out how many payments I got left on my phone
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Nurse/Respiratory Therapist Discount
I was hoping to apply for the healthcare employee discount. I am a physical therapist in a hospital and work alongside nurses and respiratory therapists. Unfortunately these programs commonly overlook physical, occupational, and speech therapists. I was given a loyalty discount when I contacted Verizon about it, but all…
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How can I escalate re disrespectful customer service by wireless chat personnel
I am having billing issues and find the chat to be hit or miss. I called also and thought things were resolved but there was no follow through. Today a chat person asked me why I waited till today to ask about a billing issue on my October bill. I find that so disrespectful. Who can I escalate this issue to?
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Order on hold. Past due balance needs to be paid
I have an order on hold because of a past due balance. I've paid the balance and it's still on hold. How can I fix this? The order is supposed to be shipped tomorrow, Dec. 30. I tried chatting with someone but they couldn't help. The representative gave me a number to call but they're closed for the night.
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Account statements
How can I get PDF s of the last 12 months of bills payed.
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Trade in credit issue
I sent my trade in phone on October/12 then I followed up two times with Verizon to make sure they received the phone. Everytime I talked to someone they assured me that there is no problem and they received the phone abd the credit adjustment will show later.. After one month I checked one more time because I received an…
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Change Last name on account
How in the world do I change my last name on my account. I was told the stores couldn't change it that I had to contact main office. Well there doesn't seem to be a easy way to get in touch with anyone!!!! I had a legal name change last year and still haven't been able to update my account with you!!!