Billing & Payment (Archive)
verizon website sells no basic phones for prepaid / vz stores sell them for $$$$$$
The Verizon website shows basic phones, https://www.verizon.com/basic-phones/ , but when you try to buy one for a prepaid account, you get sent to smartphones: https://www.verizon.com/smartphones/prepaid/ Looks like classic bait and switch. There is no help for this on phone or chat. When I call a Verizon Store to purchase…
Can I add a prepaid line to my existing account?
If I already have my phone THAT I am under contract with, am I able to add a second phone with the prepaid option? Aka can I have two different types of plans for two different phones under the same account?
How do I talk to a real person? 1-800-922-0204 does not give that option.
How do I talk to a real person? Went to the store and they gave me 1-800-922-0204, but there is no option to talk to an actual person.
Horrible Reception Issues
I am having serious reception issues. I have been a customer for many years, and I've had no less than 10 Motorola phones. I have always had good reception too -- that is until recently. I can't even move a foot to the right or left without dropping a call or the person on the other end telling me they can't hear me. I…
Prepaid pin
Why is my prepaid refill card number not working?
I paid the amount but I dont have service
So I added a line, the payment went through and the second line is activated but whenever we try to make a call on it, it says we need to make a payment. Also on my account it says its all paid up until october 21
Pre Paid Pay as you go minutes
Hi, there, I bought a phone for the pre-paid, pay as you go plan yesterday (.25 / min; .20 / text) for my mother. The store owner that sold me the phone said you only get charged when you use the phone. When I activated the phone, though, the customer service rep sent me to an automated system to load $$. I put $40.00 on,…
Full service, LTE not working, calls dropped
for 5 years I've had great service. Now, I can hardly use my phone. It says I have full service, with LTE signal. But websites won't load due to no internet connection,and my calls keep getting dropped. I've been in touch with too many Verizon agents to count. They've sent me a new sim card, reset everything in my phone,…
Refill Card refund?
So, i purchased two verizon refill cards for myself and my husband for our PREPAID plan. Two days before the renewal, we switched to the monthly plan. WHAT can i do with these refill cards? Can I possibly add them as credit to my monthly plan?? I'm at a loss here, where they were purchased (Dollar General) will NOT take…
Does Verizon Wireless have a formal problem escalation procedure?
I have an issue relating to the balance in my Verizon Wireless prepaid plan I've been trying to resolve since 5/6/2020. I've already called Verizon Customer Service 5 times at 800-922-0204 and 888-2946804 and got nowhere. I'm on the phone with Verizon reps for over 3 hours including wait time each call. Each call, problem…
Can I switch from a family plan to a prepaid plan?
can i go from my 2 line family plan to 2 prepaid plans? hassle free? whats all involved in doing something like that?
How do I find my account number?
I'm on a prepaid plan, and I can't seem to find my account number. *611 doesn't work, and the 888 number I call is nothing but looping menus. No option to talk to a person or get my account number. I would really appreciate some help.
Prepaid
I already have a prepaid account through verizon, can I change phones and keep the same phone number?
Obtaining balance on Walmart/Verizon Reuse card...?
I need help getting the balance on my Walmart/Verizon Prepaid Reuse card. Apparently, I can’t call or use live chat without a Verizon phone number. I would like to switch to Verizon, however, I don’t want to proceed without confirming the balance on my prepaid card as it was a gift and I’m not exactly sure how much is on…
Horrible signal
My husband has been having issues with signal all of a sudden in the milledgeville, Georgia area when he has always had great 3-4 bar signal. And suddenly as of 08/21 he’s lucky if he gets 1 bar at most. Can’t make calls or text. Can’t open websites or apps at all. Verizon opened a nrb ticket 08/22 and we’ve not heard…
Can I use Samsung Galaxy S20+ on my current Verizon Prepaid Plan? And at the current rate?
My questions are: * Can I bring a brand new Samsung Galaxy S20+ purchased from Samsung USA for use on my Verizon 5 GB prepaid plan? * If so, do I still pay the $40 monthly rate (currently paying $25/month thanks to loyalty and autopay discounts), or is a "5G" monthly fee added, even though this plan does not offer 5G?…
switch plan to prepaid
how do i switch a phone from a plan to prepaid?
Blacklisted phone
Could anyone please provide info on what upper level department to contact to unblacklist the IMEI on a phone? Back in 2017 I had setup a prepaid account for my Moto G5 Plus. It was a new store-bought phone to be used as a backup phone. At some point I required temporary prepaid service for emergency use. After activating…
Using iPhone personal hotspot
Any one here recently sign up for the $35/mo prepaid with data? Hotspot is included - have you used / tried it? Perhaps setting your iPhone to enable Personal Hotspot via wi-fi OR using USB only? Thanks for reading and responding!
Prepaid Plans Data Throttling
Hello, world. I have the 3 Gb prepaid plan which is giving me double the data. A few questions: 1. What are the regular download speeds for prepaid plans? 2. It is my understanding that video streaming is capped at 480p. Is there a way to uncap it? Thanks!
Unwanted Plan
My phone died yesterday and to get one online I was forced to add a data plan I don't need. There was no way to get any support on the website and I can't call because my phone doesn't work. I got another flip phone because they have proved themselves very durable. I don't need a data plan with this phone. When I first…
Account Number
I need to know my account number and PIN number for a prepaid phone. It doesn’t show on my Verizon app. Thank you
Can I activate a new postpaid phone on prepaid account
I am a current Verizon prepaid customer. I want to buy a Verizon postpaid phone from the Samsung site because they are offering a trade-in bonus. Can I activate that phone on my Verizon prepaid account or will it be locked unless it's activated on a Verizon postpaid account for 60 days? I can't use the BYOD page because I…
I downloaded this Verizon community accidentally and I want to delete it. How do I do it PLEASE?
I have a credit balance and they refuse to refund the amount
I currently have a $20 on my account and Verizon refuses to refund the amount as they cannot connect the amount to a credit card and they do not know how to cut a check out. I have spent $60 on a nonworking account and now, my remaining $20 is being held hostage. With all the technology, they are unable to do the most…
Prepaid taxes/fees
I tried the tax/surcharge estimator link I found elsewhere on the Community page, but I got the feeling some of those were assessed for postpaid plans and not prepaid plans. Is there a simple way to plug in an exact plan and an address and just get a total monthly cost?
Voicemail greeting is gone after phone moved to PrePay
For the past 6 years, I have had a PostPay Verizon account with a special recorded VoiceMail Greeting. This greeting was very special to me because it was recorded by a family member. I have had multiple Apple phones, the special greeting, and any messages always moved to the new phone. We decided to change plans to PrePay…
Verizon Visa Card for Verizon Prepaid?
Does anybody know if the Verizon Visa Card earns Verizon Dollars to be used with Verizon Prepaid to pay the bill? I thought I read somewhere that the card couldn't be used with Prepaid, but I can't seem to find it.
Pre-paid SIM Card - no contract
Do you sell a No Contract / pre-paid SIM card I can insert into a Verizon USB Modem? I use it intermittently, for very short period of times. Thanks
Insufficient funds to receive text messages
My account recently “deactivated” in a way (there’s no money on my account) but I noticed this message being sent to me about text messages not being received. The message itself says, “You we’re unable to receive a text message due to a device restriction or insufficient funds.” Through my understanding of the phone, I…