Billing & Payment (Archive)
Porting out the Family Plan Account Owner's line
I am the account owner of my Family Plan and I am the one who is currently paying the bills. However, I am planning to port my line to another carrier. What happens to the other lines on the family plan? Will I still be billed for those lines?
Verizon just sold my elderly parent an iphone SE for $400! Does anyone know if they are predatory in sales practices?
Promotional Credit
I switch to Verizon bank on December 27, 2022. Promotion was $1000 for each iPhone traded, $200 credit for each line and free Beats Buds as a new customer. I purchased three iPhone 12's, 2 Apple Watches and an iPad. I sent in three iPhones, 2 Apple Watches and an iPad for trade. I received my $1000 trade credit for only 2…
Double upgrade fee
So we decided to upgrade both of our lines to the new Samsung Galaxy S23 Ultras. Went through the whole process online and everything seemed OK. We knew about the $35 upgrade fee per line. However when checking next month's bill estimate, I see that it looks quite a bit higher then it should be, even with the upgrade fees…
Billing issues
where to begin? I'm so exhausted I don't even want to write this. I switched back to verizon a month ago and regretting it big time. But fast forward the multiple 1 to 2.75 hour long phone conversations regarding misinformation, promises made but not applied, etc. to today when I finally saw my first bill. What I need you…
CONTRACT BUYOUT
I am new internet only customer since August 2022. The sales representative promised me Verizon would buy out my contract with Viasat and reward me with a gift card. It is now January 2023, and neither of us have happened despite my hours of phone contact with customer care. Customer Care is outsourced to another country.…
Paying Off Devices
I have 3 devices on my plan. $50 each per month. If I pay off all 3 devices, the bill should go down by $150. The agent said the bill would only go down by $90 per month. What kind of math is this? Why wouldn't the bill go down by $150?
Verizon Billing Problem
Hello, I am having problems with my upcoming bill. I traded in my device late, but I recently just traded it in and I missed an auto payment for my date but I did a payment plan to schedule it for March 1st. The app is saying I have a bill that is upcoming for February 24, how can this be corrected because this payment is…
New customer with huge billing issues
I saw the commercials at Christmas time for the Unlimited Plus plan and it sounded great. It’s been a billing nightmare since. I went to a Verizon store (I later found out it was an authorized dealer) to ask about the deal I saw on tv. An hour later I leave with 4 brew phones, 4 Apple Watches and 4 IPads. I was charged…
Activation fees
I told on 11/30 by an in store rep that the three $35 activation fees would be waived due us activating on the last day of the month. First bill has already processed and guess what—The $105 in activation fees was added to our acct. We transferred from another carrier.
Verizon system issue , payments declined
Been trying to get an upgrade for my phone and it's a nightmare - I am sharing an account with my mom who lives several hours away from me -and she's not tech savvy, she isnt able to use the app even so she's left everything but the payment process up to me and made me account manager.. so we are trying to upgrade my phone…
Verizon store employee
I am a new customer to Verizon and a store employee made a huge mistake that I’m paying for and no one at verizon will even listen to my side. They just basically said “oh well your loss and there’s nothing you can do about it.” I am beyond angry seeing that I left a company because I THOUGHT I would be better served army…
Non Verizon Customer getting Verizon bills sent to my email address.
Hello all I'm UK based and keep receiving updated bill statements from Verizon (I have no Verizon account). The all come from a 'no reply' address. Could someone guide me towards customer services link? Thanks all - R
Bad Connection
I spoke to six different representatives before anyone even asked me for specific details about my profile and I cannot seem to get the ETF credit. When I started my service the representative told me I was getting 300 mpbs but that not what I got and my service went out when it rained. There's no ETA for my rebate either.…
Return date
If returning a device after 30 days, does the 30 days start at when it was delivered or ordered?
Overcharged on first Version wireless bill
I signed up for two lines on Unlimited Ultimate. I bought my phones with me. I signed up via an online agent. With my autopay and FiOS discount, the total amount for the two lines came to $ 130.58. I just received my first bill and was totally shocked to see the charge of $257.50. I took snapshots of the online…
Home+Mobile Discount Error! Or Is it a Rip Off?
I've been a long time Fios customer. Finally finished my contract with T-mobile and was excited to sign up for Mobile with Verizon since I've really enjoyed their internet service. Signed up with Mobile on August 2. Was able to get loyal and Mobile+Home discount reflected in that order, $35 worth. However, that order…
Apply Trade In Credit or Return My Device Please
I switched to Verizon through a trade-in credit promotion for the iPhone 15 Pro ($1000 credit) and mailed in my iPhone 11 Pro which qualified for it. Verizon Support has multiple times confirmed that they've received the device and UPS tracking shows that they have. I've received emails saying that Verizon has my device.…
How can I avoid being double charged on a 5G internet router replacement?
Hello, I reached out to customer support to troubleshoot my 5G gateway. Some of my devices had been experiencing serious internet lag. Customer support said that they would send me a new device, and I could return my old router and receiver. Little did I know, the agent signed me up for a brand new line. I was charged for…
Mobile + home discount
Anyone else still unable to get the Mobile+Home discount? I’ve called customer service multiple times but they can’t seem to solve the problem. They claim I’m already enrolled but agree that I’m not getting the discount. The store where we bought our phones has been worse than useless. What a joke!
Rebates
2 years ago we went in to Verizon to get new phones because of the promo that you had at the time, it was $700. per phone and we purchased 5 new phones and sent our 5 used phones in, it is 2 years later, over 80 hours on the phone with Verizon, today we were hung up on 5 times. It seems to me that if Verizon can put you…
Problems with black friday promotion
As anyone else had issues with the 2023 Black Friday iPhone upgrade promotion? Was the promotion for a new apple watch only if you ordered a new phone line of service? I ordered a new phone as an upgrade to an existing line. At the time I was told that the free apple watch promotion was valid and would apply to my account.…
loyalty discount
Along with many many others here I had a loyalty discount for over 10 years. When my bill kept going up I was trying to bring it down. I saw a teacher discount and it did not say - anywhere - that you could not have more than one loyalty discount applied so I stupidly clicked on it. Verizon immediately switched out my…
Verizon Wireless
Has anyone else been swindled out of their device? They acknowledge receipt of the device and tell me it went missing.
International calling plan scan
For others who posted here. I indicated when to stop my international calling plan at the time it was scheduled. I also terminated twice after returning home. They just keep billing and saying I never turned it off.
Autopay Error
Credit line has horrible customer service. Autopay charged only $2.69 instead of $400.51 Now I have an outstanding balance and no one explained why. They state its my fault but thats what the statement had $2. Will no longer be using Verizon Visa. Subcharges they do not explain nor billing cycles to align autopay.…
Billing
We went to Verizon store last Nov. My husband's phone was receiving 20-30 sales calls daily. The person that assisted us said there was nothing we could do, since we had filters already on the phone; and that we needed to get a new number. He stated that they were having a special and we could get a lower monthly charge if…
New plan
I want to go to a less expensive plan. The new plan is $6 less than my previous plan. In the new plan detail, my bill goes UP $45. WHY?
Payments
I want to change payment methods, on, a bill, I, already paid
Device credits with return
Let’s say I purchase a phone from Verizon worth 700 on a promotional plan, so I get a $20 credit per month to pay for the phone. I purchased it at Costco, so the return period is 90 days rather than the usual 30. If I return it after 89 days, I get my sales tax back, but what happens to the accrued device credits? If there…