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Promotional Credit
I switch to Verizon bank on December 27, 2022. Promotion was $1000 for each iPhone traded, $200 credit for each line and free Beats Buds as a new customer. I purchased three iPhone 12's, 2 Apple Watches and an iPad. I sent in three iPhones, 2 Apple Watches and an iPad for trade. I received my $1000 trade credit for only 2…
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Double upgrade fee
So we decided to upgrade both of our lines to the new Samsung Galaxy S23 Ultras. Went through the whole process online and everything seemed OK. We knew about the $35 upgrade fee per line. However when checking next month's bill estimate, I see that it looks quite a bit higher then it should be, even with the upgrade fees…
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Billing issues
where to begin? I'm so exhausted I don't even want to write this. I switched back to verizon a month ago and regretting it big time. But fast forward the multiple 1 to 2.75 hour long phone conversations regarding misinformation, promises made but not applied, etc. to today when I finally saw my first bill. What I need you…
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CONTRACT BUYOUT
I am new internet only customer since August 2022. The sales representative promised me Verizon would buy out my contract with Viasat and reward me with a gift card. It is now January 2023, and neither of us have happened despite my hours of phone contact with customer care. Customer Care is outsourced to another country.…
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Home+Mobile Discount Error! Or Is it a Rip Off?
I've been a long time Fios customer. Finally finished my contract with T-mobile and was excited to sign up for Mobile with Verizon since I've really enjoyed their internet service. Signed up with Mobile on August 2. Was able to get loyal and Mobile+Home discount reflected in that order, $35 worth. However, that order…
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remittance coupon
your bill is like a money order from your cestqui trust and already prepayed send it back with you Beneficiary signture and laws that work broken and the fraud ! send it in and if they reject it than they will be held in fraud and thief!
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Loyalty discount
TL;DR Verizon got me to switch to unlimited plan with promise of $40 loyalty discount. Chat agent messed up implementing and multiple calls/chats have been unable to reinstate $40. Also can't switch back to old 10GB plan. I have been a Verizon customer for many years and tend to hang on to my phones and plans for a while…
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$50.27 credit card charge for VERIZON*DIGITAL CHAT E. ... monthly bill?
$50.27 credit card charge for VERIZON*DIGITAL CHAT E. ... monthly bill? I used chat because I could not receive help any other way. The chat rep signed me up for Verizon wireless. I received a sim card and then my phone wouldn't connect at all. After I was transferred from one chat rep to another and 4 others, I was told…
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Supervisor in financial services
I made a payment arrangement online which I needed to change. I could not simply adjust the arrangement online and had to cancel it completely. Upon doing so I was unable to initiate anew arrangement. I called financial services and spoke with an agent who was unable to assist, could not answer any of my questions, and…
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Divide Bill among family members
I have 6 phones on my plan. How do my family members pay their portion of bill
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Student discount
If you guys have loyalty discount I highly recommend don't sign up for student discount if you have more then 2 lines. I have seen so many people be victim of this bait and switch and I learned after the fact. I had loyalty discount that I redeemed in verizon up. My current bill actually has it. Someone told me to hey get…
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On the decline
Once again, I find the Verizon Customer Service representatives useless. I've been a Verizon customer for about 18 years, and it seems like the customer service experience has been declining year after year. This time around, I called to inquire about a charge on my bill for Disney+. I canceled the Disney+ service on April…
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expired international plan
For the month of March 2023, I was traveling internationally. As a result, I called customer service and added the international plan to my plan for the dates that I was oversees with the help of a customer service agent. The plan expired on 4/6/2023. The MyVerizon app even indicates this saying "This plan will expire on…
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Auto pay non compliance fee
We are long time Verizon customers -actually since before it was even Verizon. We pay our exorbitant bill on time each month without fail but yet find we are being charged an extra $50 PER MONTH for not giving them auto access to our card or bank account. The only time we missed a payment was when our credit card was…
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Billing after cancelation
Switched to AT&T in February 2023. Still being billed but online account was cancelled after the switch. Only get automated rep with CS and billing dept. Wrote letter in November explaining the issue and no response. I just need to speak to a real person and sort it out. This is frustrating especially as I'm deployed often…
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Billing issue
I have been a customer for over seven years was Verizon Wireless. I realized that the customer service the last couple years has gone down. The drain has done it most industries. I have not contacted Verizon customer customer service for four years. I contacted now as I was told in the store I was able to get my nurses…
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Billing
Placed an order of 5 lines including device with Verizon support person help online on Nov 6 and paid $259.9… Recd device on Nov 9 and activated 3 lines immediately. First bill generated with due date as dec 4 of $282 and second bill generated with due date as jan 4 of $231… I don’t understand. Verizon support person…
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Cell phone
Is there an option to make a payment just on your device? If so, how do I do it?
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Cannot access My Verizon whilst in Australia
Hi, I recently moved back home to Australia after being a US resident for many years. I have received a bill, which I’m confused by because I’m sure I ended my mobile service using the app before I left. I also confirmed the disconnection via customer service chat. I cannot find a confirmation email. I also cannot log in…
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Customer service
* I need help.! I NEED SUPERVISOR !! Verizon is the worse provider than out there. They were soppose to credit my account and my bill was $220 originally, after the credit $190.00 well my bill is $247.00. People!, why?!, Also, I can't never speak to a supervisor. There are times where I've been on the phone with customer…
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Apple Store and Verizon Nightmare
Hello, three weeks ago I purchased an iPhone 15 pro max from the Apple Store in Louisville, KY. I setup through the Apple app to have Verizon finance my iPhone 13 pro max after trade in. I was at the Apple Store for over an hour and even with calls to Verizon we could not get Apple Store to finalize the purchase. Apple…
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Device Return
I am being charged for a device I sent back. I have contacted customer service many times with no immediate resolution. What can I do???
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Verizon reuse card
When I select payment type to pay my bill nowhere is the reuse card listed. On the back scratch off area there’s a 10 digit number then a bar code with 30 digit number under that then at the very bottom there’s a 11 digit number and a star. I’ve tried that as the card number but the pin is too long
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Service & perks
I’m being charged double for Hulu & Disney + if it’s supposed to be included in your monthly bill why am I still being charged by Apple & Verizon
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Past due since 2020
I spot to a rep from Verizon ans they told me my bill been past due since 2020 and they been letting me go. I've open new lines and phones has been disconnected and yet never heard anything about being past due
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Verizon keeps overcharging me for international plan
My family and I added an international plan for one month in August, paid in October. My bill was usually $240. I paid the $400 for the international plan, but Verizon keeps rebilling me. My bill for the last two months was $706 and $997, even though the amounts actually deducted from my account were $406 and $497. I have…
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iPad on the payment plan
Last month I trade in my iPhone 13 pro Max for the iPhone 15 plus and I purchased a brand new iPad. When I received my bill this month it was over $1,000!! Verizon is charging me over $700 for a one-time charges!! Yes, they did take in my iPhone 13 Pro Max and I'm receiving my credit for it, so when I reach out to Verizon…
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Disappearing loyalty discount
Two days ago the Verizon employee at the store told us my daughter could get a discount on a new iPhone. We went back today to purchase the phone and he told us the loyalty discount had disappeared. How is this possible? If it's a loyalty discount why would it go away? Technically, we are two days more loyal than we were…
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Billing issue
I was told $35 activation fee. Wasn't told per device. Additionally, the phone was to be $5 per month. The bill shows $28+. The plan went up too. So, I go from $130 a month to $311? I've been with Verizon since they bought out Primeco. Now I wish I had switched to AT&T
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Billing issue
Called Verizon three months in a row and talked to several representatives to reinstate my phone credit that is mine since I turned in almost new phones. Every time they say it’s done and you will get the credit in your next bill. The promotion has NOT been applied and no credit for the has been given for the past 3…