Billing & Payment (Archive)
Billing Complaint
I called Verizon on 8/15/22 having multiple issues-I was on the phone with the representative for 3 hours, we got disconnected twice and she had to call on a landline because my service is so bad. I had called to ask about International Calling. I told the representative I only needed the service from August 20-September…
Please update your Oklahoma tax maps...
I do not live in any city or town. I am on acreage in the county. Why do you keep trying to charge me sales tax for the next town over just because we share a ZIP code? ZIP codes are for the US Postal System and not Oklahoma tax boundaries.
MAKE A PURCHASE
THE WEBSITE WILL NOT ALLOW ME TO PURCHASE ANOTHER NEW PHONE. I KNOW OF NO OTHER COMMERCIAL WEBSITE WHERE CUSTOMERS ARE NOT ALLOWED TO OBLIGATE THEMSELVES TO SPEND MONEY... WHAT AM I DOING WRONG?
50+ Hours talking to Verizon - Empty Promises/No Resolution after HUGE Billing Errors, Plan Errors, and HUGE mess buying devices
Does anybody have a direct line to a Verizon manager or somebody that actually does something instead of promising me it's fixed and then doing nothing? I have been on the phone with Verizon Customer Service for 50+ hours, it took over a month to receive 3 out of 4 of my devices. I was charged 3 times for the devices…
Customer Support Chat Issue
Just out of curiosity, has anyone else had issues getting ahold of someone on customer support chat? Not over via phone call, but the chat window? When I go to Support, and after making my way through the surplus of menu options to navigate me to the right category, I try to (multiple times, refreshing the page, going back…
How to unmerge Verizon One ID accounts
I need to unmerge my Fios and wireless accounts. Currently my mobile account is linked to an old deactivated Fios account from years ago. I can't merge my current Fios with my wireless under One Verizon ID because it is still linked to my old Fios. I've called, chatted, and tweeted with both Wireless and Fios agents, and…
Question about business accounts and emailed bills
Hello there, we are a global company with a US branch, currently utilizing T-Mobile for our 5 US employees phone lines. However, T-Mobile has been unable to provide bills as PDFs via mail, what is needed for our finance department in the central office in Germany. We are seeking a new provider, and have considered Verizon…
got two iPhone 13s
I got two iPhone 13s on a promotion, just pay taxes. They never worked right. We had data issues from the start. Even with full bars 5g a lot of times the page won’t load. Getting driving directions is seldom possible. I finally called in December and asked what could be done. They said it’s the phone and we can send you a…
Verizon store contractors TCC - promo credit
Really this is an issue with Verizon store contractors TCC, but I tried to take it to Verizon customer service and I was told to talk to the store, who has told me they can't do anything. Last year I had to upgrade early because my old Pixel 5 was glitchy and not working right. I paid it off early and got the Pixel 6a. Two…
Verizon Giftcard
Hi- I get this error when I try to redeem my giftcard: {"STATUS":"ERROR", "DETAILS":"missing vz_jwt"} Not sure why it is showing up- any help would be great!
autopay
I'm getting notices that my payment is late. I have used Autopay for years, why and when was it cancelled?
Bought a $50 refill card thinking it was a gift card
I bought a $50 refill card thinking it was a gift card. Is there any way that the money on the Verizon refill card can be used toward my Verizon mobile account (we have four lines), my Verizon Fios account or purchase of Verizon accessories?
PayOff Phone with Gift Cards & Credit Card @ Verizon Store
I would like to pay off verizon device with few gift cards and remaining with my credit card. Seems like this is not possible online but can be done at a store only but i am getting conflicting answers from verizon support folks (chat/call) that some saying it can be done and some saying only one form of payment is…
Paying for phone I did not activate and took back to Best Buy
I have tried to resolve this issue many times since July 2021. I have tried over the phone with Verizon. Twice I was disconnected when being transferred. I tried to do an online chat and it was also disconnected. I have tried to go back to the Verizon in Best Buy multiple times and nothing is getting changed. So here is…
"Sorry we are not able to process your request at this time" no matter what I do
I am trying to turn off Auto Pay for my prepaid plan on my account, but I cannot log into the account, nor can I click "Forgot Info" to reset anything, because every action will land me on a "Sorry we are not able to process your request at this time." page every time. I cannot call Verizon using the 1-800 number because I…
Bad JUST BAD!
I am new customer. I have had a terrible experience in my short 2 months with Verizon's customer service. I've been lied to, disconnected and the favorite Bait and Switch. I've learned that multiple attempts will yield different options, but one thing is for sure. NOTHING is done. I have to repeat my issues each and every…
Service Interruption Email with Payment Arrangement
I received an email from Verizon Financial Services today stating my service may be interrupted within the next 24 hours due to a past due bill unless I make an immediate payment today. I can’t afford to make a payment today and I successfully set up a payment arrangement via the MyVerizon app for a date that has not…
Account disconnected
Hello everyone. I got behind on my bills and am trying to catch up. I made a payment today about two hours ago after my wireless account was disconnected. I believe I am fully caught up on my Verizon account. I'm wondering if reconnection is automatic and how long should it take?
Overpayment not applied
When will my overpayment from last month show up on my bill? It was due a few days ago but still shows as owed. It was erroneously taken out twice last month, so I turned my autopay off to avoid that. I better not get that extra $10 charge for turning it off, for a month that it was already prepaid for either.
Switcher Rebate
I signed up for 3 lines with verizon and was given the swticher rebate for 3 lines $200/each. I still havent received any email or promo codes. When do these normally come in? I've read thru the forums and see that people have a hard time getting these rebates. Any advise is appreciated.
Contract
When does my contract end?
$2,000 charge and the worst experience in my life
From September 2022, I will come to Verzion. I bought 5 phones and decided to return 2 of them. At this point, the nightmare began. The first time, after I returned those two phones (which had already been delivered), I found out that the two phones still exist in my account. I started the first round of Chat conversation,…
Payment Problem
I am having the same problem others are complaining about. I am trying to get the A53 5g. When I review the docs and go to submit payment of $0.00, it keeps saying that my payment has declined. I have tried several different debit cards and now I read that this is a Verizon issue. Can someone help? {edited for privacy}…
My upcoming bill for february shows a "Promotion Chargeback" of $283.
Being a senior citizen and social security is my only form of income, I deleted some of the features off of my plan to reduce my monthly charges, My bill went down for a month and then increased again in January by $35. Now my next bill for Feb. shows a "Promotional Chargeback" of $283. I have 2 phones on my plan, so this…
how do i change my card #
how do i change my credit card #
Escalation above supervisor - Billing issue since 11mths
Hello, I'm writing this because I'm at a loss for what else to do. I plan on continuing to escalate my issues until resolved to my liking. I was made a lot of promises by the online agent whom I chatted with. I have 3 open concerns. Context, Feb 3, 2022 To start my account I was told by the online representative that there…
Verizon Bill Usuage
Why is the time of the call/message on my bill differ from the actual call/message received or made?
Contract has ended. How do I lower my line access fee?
My 2-year contract ended. How do I lower my line access fee? It either gets lowered or removed once contracts end.
Billed for government fees and taxes for 2 states every time I moved but no refund from Verizon
I have moved 3 times in the past 2 years and each time I have updated my residential and billing address. Verizon double bills me for government fees and taxes for 2 states. I have contacted them about this but they have not reimbursed for the amount I have been double billed. Anyone else had this problem and who to…
Linking Mobile & Fios
Hello, I'm not able to join Mobile + Home discount, possibly because my mobile account was previously linked to my old Fios account. I've recently gotten access to Fios again, signed up for an install and am trying to apply for the Mobile + Home discount. However, it doesn't work. I get an orange banner "The Fios account…