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Verizon Customer Service
Just wanted to say that Verizon Customer Service does not help in anyway. I've called multiple times, received agents over seas who does not understand what I need or what I am saying. Their response was "I understand". I have tried chatting/texting and all I got was bots claiming to be live agents, asking repetitive…
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Every MONTH my bill changes
I’m sure millions of Verizon users deal with this every single month, like I do. My bill goes up every single month. With no changes made by me or anyone on my plan. It’s such an unethical way of doing business and I’m considering dropping all my plans on my account and my family will just get new numbers because I’m at my…
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Past due
I paid my past due balance and I still have no service?
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Phone service suspended by Verizon again, one week after restoring service. I’m disabled
I had my phone service suspended because I got behind on my bills . I’m a single father raising two young boys , so it is not uncommon for this to happen now and then . Verizon without warning suspended my service, I made the payment needed to have it restored two days later and then exactly one week after restored service…
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Cash Only Restrictions
A couple months ago, my bank account had fraudulent activity on it and I had to close my account which was connected to my debit card. My phone payments were returned multiple times and I was not able to have the cash readily available due to my bank account not being accessible so I was late on some payments. I would love…
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Copy of final bill requested.
Can someone from customer service call me? I was told an itemized copy of my final bill would be mailed on 4/22. I have received nothing and this is a $1200 time sensitive issue.
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Trade in issues
So this is the second time I have had this problem. The first time I traded in a phone and they claimed to never have received my device months and months later after they finally admitted that they received my device they of course credit my bill instead of giving me a refund which they were supposed to do now I returned…
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NEED FINAL BILL!!
I keep seeing discussions about people leaving verizon and having an impossible time getting their final bill, and this is another one. I need my final bill and something showing i have had service in good standing for at least 3 months. I cant log into my account. The disconnected number log in is a joke it doesnt work…
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Service and Billing
I changed from T-Mobile to Verizon for two years now and all of my services have been awful my Wi-Fi my cell phone service and the rates just keep going up. They don’t let you know about the rates going up. They just assume that you’re gonna pay for whatever they want that it’s gonna go up on your lines And my monthly…
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Billing problems
The customer service with Verizon has been awful. I have been having problems with my bill since November of last year! Everytime they say it’s fixed, the bill is still outrageous!! It all started when an employee changed up my plan & added things I never asked for. When I went back to talk to someone about the bill, I…
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Customer Service Issue
* I had the worst experience with customer service not professional they add charges for no reason and still can’t find a solution * the worst service and customer service ever
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Pay bill
Here do you find the promise to pay button?
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Issues transferring line from one account to another account.
My husband and I have been under my mom's phone plan for more than 5 years and we are finally wanting to branch out into our own plan so I can become the primary owner. I worked with an agent who was able to get that transfer pending, but for it to be completed, I would need to have my mom's approval via email... got the…
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$200 gift card online popup offer
When I was checking out, there was a popup offer for a $200 gift card. It said: " Get a $200 E-Gift card on us. Complete the smartphone purchase from your cart. Redeem offer in My Verizon or vzw.com/myverizon after placing your order. You must submit for redemption within 60 days of order. Card sent via email within 8…
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Ongoing Billing & Trade-In Issues – Deeply Disappointed with Customer Service
We joined Verizon in December and purchased four lines. Initially, we were given temporary numbers, which were later replaced when we ported in our original numbers. However, we were incorrectly billed for two additional lines that should have been deactivated. Despite this being Verizon’s error, the full amount was…
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inconvenience credit
I have been with Verizon for over 19 years and the past 9-12 months have been h____. One example is with my original contract, I was given $10 credit because I was doing autopay. In October, they told me that it was going to be reduced to $5. because I did not have an unlimited plan. Well, one of my phones was on the…
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Promotion lie
I called in to Verizon in January as my monthly bill was going higher every month. I then had 2 devices on a promotion. The customer service representative upgraded my phone plan and was able to bring my monthly bill down. She ensured me that my devices would still qualify for the promotion. The next 3 months my bills were…
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Trade in issue
I traded in three phones over seven months ago, and I'm still dealing with ongoing billing issues that cause my monthly bill to fluctuate significantly. Every time I call customer service to resolve the problem, I’m told it’s been “fixed”—yet a month or two later, I’m hit with even higher charges. This cycle keeps…
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Charged for Mobile Protect that was not authorized
I was charged for the Mobile Protect and called to talk to a Rep 2x. Both assured me this charge would be taken off and now they have it as a balance owed. It was taken off my "next bill" on my account going forward but now I just received a notice saying I owe $340 vs $221. I see the charge back on my account. I have…
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Service and Billing
Have had issues ever since February with constant billing issues! NO ONE seems to know how to correct it so after 7 years, I will LEAVE Verizon! Not worth the headaches and calling constantly to get NOTHING resolved! TERRIBLE SERVICE and I'm reporting to Better Business Bureau as well!
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Taxes and Fees Charged for Wrong City
In November 2024, I purchased an additional (fourth) phone for my daughter with the same residence zip code as my other three phones. Since then, I have been charged fees and taxes for a city where I don't live. I've updated my online account with the same billing and service address several times (always the same) but…
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Verizon Reward Dollars show in Verizon Visa Dashboard, but not on Verizon Wireless account
On my Verizon Visa app, the dashboard shows that I have $219 Verizon Dollars available. When I click on Rewards Insights, I see the $219 Verizon Dollars available. I then click on the Redeem button, this takes me to my Verizon wireless account to login. After logging in, I am taken to the page, My Verizon - Verizon Credit…
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Account and Billing Issues
I have been a Verizon customer for years and have never had any issues with their actual phone service. Unfortunately, I have had issues and concerns with my bills and device trade-ins that are seemingly impossible to resolve. This issue has been ongoing for the last 5 months and I have discussed these issues with their…
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Unable to afford Verizon bill and payment arrangement doesn’t help
This morning I awoke to the news that my account was suspended for nonpayment which is my fault, I’m unable to afford how high my bill went when they put a $500 non-return fee for items that I’d returned and late fees on top of that, it just made it harder for me to pay altogether. Now my service is suspended and I’m being…
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Gift card purchase and only 1 came activated!
A few months ago I purchased two Verizon gift cards, each worth $200 when I received them in the mail only one was activated after numerous attempts through chat boxes being passed around to multiple people and explaining the same thing over and over again, it has not been resolved. I have paid $400 and only received $200…
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Delinquent collections on credit report for a Purchase I have no record of?!
Verizon Wireless put a collections report on my credit for 600, but I don't have a Verizon Wireless account.I haven't had one for well over a year and even then I only used it for Home Internet, 600$ is a whole year's worth of that. I tried disputing it with Experian, but I've heard nothing. I sent a debt validation…
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Sales Concern
I am a current customer for 3 years. I went into the store to discuss my bill with a representative. The Sales associate told me the best way to decrease my monthly bill was by getting new devices and plans. I did not want a new device but was told it was the only way I could get a cheaper monthly bill. I was given an…
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Unresolved billing errors
I need someone from corporate to review my account and help me with this insanity I’m dealing with. I have several phone lines with your company I was grandfathered in and we have been with you over 12 years. My grandmother started having trouble with her phones and account so we joined her account and I told her I would…
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Servicemember Civil Relief Act Help
Good afternoon. I am active duty military and we signed up for verizon in August of 2023. We did a phone trade in promotion for four lines and received the trade in credit spread out over 36 months. I attempted to exercise the SCRA clause to terminate the contract as we are moving overseas, recognizing that I would have to…
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Joe Yousef - THANK YOU!!!
Today I called Verizon to get help with a billing error. I kid you not, I was on the phone for 4 hours getting transferred from one person to the next to the next. Finally, I was connected with Joe. Joe was not only kind, but he was professional, and you can only imagine how grumpy I was after being on the phone for 4…