Billing & Payment
Canadian credit card for autopayment
I want to sign up for autopayment with a canadian credit card. It won't go through because it is asking for a USA zip code. I have spent hours on «live chat» and phones with representatives. It always end up in some AI or representatives (even supervisors) directing me to the page to sign up for autopayment, without…
Overpayment refund/turn access back on.
Tried to pay overdue amount but not getting confirmation or hung up on. Because of these outages, I can't get enough to eat for my family until June 1st. I need help with this as quickly as possible by a person, not an AI or some computer but a live person. Please.
Cash only status!!??
Ok. So I switched to Verizon in January. I set up my auto pay where it would take my payment directly from the bank. 1st payment was made. Well 3 days later. The BANK sent the payment back bc they thought it was fraud. Long story short. Bc it was the 1st payment and was sent back.(no fault ofy own) I was put on cash only…
5g home internet
The customer service in this entire company is deplorable. I never received my wi fi extender.And the customer service agent that was helping me deleted my account. For some reason gave me a new account. I was previously given a $65 bill credit that mysteriously disappeared. And it shows I haven’t paid anything. I have…
Equipment returned, still charged
My mom was on our phone plan and decided to try Verizon home internet back in October of 2024, only to find a better deal and cancel all together within the same 30 days of signing up. She returned the equipment that was sent to her and I received an email from Verizon on 11/14/2024 stating the equipment has been received…
International charges Bahamas
Good Evening, Has anyone ever challenged International charges on their account? Also during this challenge were you provided confirmation of your dispute? How many phone calls to customer service? * How many times did you have to start your dispute/claim over to every new person? What steps were given to you from customer…
cant login
I have tried everything to log into the "disconnected" login page and the account was locked "for security". I need a copy of my Device Payment Buyout Charge Agreement, but I cannot login or find a way to unlock the account. Can a Verizon representative open a case for me? I can't get chat assistance because I am not able…
Extending a scheduled mobile payment
Want to know if I select the cancel payment option on a scheduled payment, will I be able to set another date for the payment?
Customer discounts
I have been trying since late February to get answers about my account. I have BEEN a LOYAL customer for over 21+ YEARS. AND CAN'T GET A CALL BACK WHY? I HAVE 8 LINES AND CUSTOMER SUPPORT IS TERRIBLE GUESS I SHOULD SWITCH TO AT&T
Returned phone to Verizon; Verizon kept charging; spoke to 6 reps
I have been with Verizon around 18 years. Last year, I added a new phone line and purchased a Razer Edge phone. After using it and realizing it couldn't do what I want, I returned the phone. Opened up a case with Verizon, mailed it back, confirmed the delivery via tracking. Pretty much for 10 months, Verizon continued to…
I noticed errors on our business bill and I can't get anyone to help fix them.
I have been calling into Verizon for 3 weeks. I have called in 6-7 times...transferred, transferred, calls dropped, and 3 managers said they would call me back. It has been Radio Silence. I noticed significant errors on our billing account and can not get anywhere by calling in, I have wasted so much time. I would…
Cancel payment on a Disconnected Account
Ported account to another provider. Followed Verizon customer service's instructions to pay off account, but it didn't pay off anything. Just posted a huge credit to my account. How do I cancel the payment?? The disconnected line pages get me nowhere. I was able to see the payment in my account activity, but nothing more…
billing issue
I was charged for their billing cycle of march-april. My phone was not activated until may 1st. The issue is after already paying for the line when the order was placed i’m being charged a second time this month for the line service. I’m paying the activation fee on may 19th and being charged for the line service again on…
Billing error
This is the worst phone carrier I’ve ever had how does Verizon mess up my bill and expect me to pay it when my bill is messed up. Don’t Verizon. Gotta fix the bill in order for me to pay it and top it all off. I ordered some devices that never even got to me. Which I explained to them the first day I noticed I spent…
Unresolved billing errors
Add our family’s account multiple billing errors that not only do not get resolved they seem to get worse. More than one rep has promised call back with me waiting yet no call back. Call back, he another rep, wash rinse repeat, no resolution no call backs. Exploring other options , is there any way I can get my billing…
Disconnect after payment plan
I set up a payment plan Tuesday the 11th and was disconnected Thursday the 13… I thought the whole point of a payment arrangement was to keep service and make payments! This is ridiculous!
I have a question about Verizon plan bill
Hi, I have 4 smartphone lines and 2 smartwatch lines. If I remove 1 smartphone line from my account, Can I still get 4 lines discount? Thank you.
bill to account
When I try to make a purchase inside an app on my phone I try and change the method of payment to verizon wireless. but the app says that is it s unavailable
I want to make a payment
I want to make a payment
Update
Howelp me pay out my phone service collection of all time so I can update my phone and everything is going to be on the me
Another- need my final bill!
Left Verizon wireless on 4/8. I ported out my phone numbers to another provider. I had one phone I was paying in installments. The new provider is going to pay off that installment plan. On 5/2 my last invoice generated. After many calls to Verizon and going in person, they finally mailed me the detailed final bill. The…
Returned Internet Gateway but received email that I will be charged $200 for not returning equipment
I dropped off the Verizon gateway at my local UPS Store using their prepaid label and box and it was delivered to the Whiteland, IN facility on 04/23/2025. Since then I have received multiple emails warning me that I would be charged for not returning the device, so I even followed up and called Verizon on 05/04/2025. The…
Urgently needing a resolution!
After 3 months of very long phone calls with Verizon reps, getting bounced between departments, I really need help in resolving my huge issue please. Due to cancer, I lost my job 18 months ago. I have been trying to find remote work to fit around my medical appointments. I thought I had found a wonderful opportunity. I did…
Question
Hello I was trying to ask a question about discounting on my bill if I’m a Local government employee?
Verizon Set Up Dummy Account, Didn't Close It, and Sent It to Collections
I set up a new Verizon Mobile account online and attempted to port over my phone number. The port failed and I was escalated through multiple levels of tech support to resolve. Initial tech support placed a dummy phone number on the original account to keep it active until my number was ported over. Higher level tech…
Can’t Receive Autopay
So I got a new bank account and the app seemingly wouldn’t allow me to stop using my old account for autopay or heck might be user error either way my bad trust me it wasn’t intentional as Verizon isn’t coming off as the very forgiving type. It tried to charge my old account again, I paid the bill using my new account and…
Auto pay
really bad experience I just barely switched over from tmoble because Verizon seemed to be less of a hassle it’s barely been 3 months been paying my phone bill on time or even 2-3 days early do to the lag on processing the payment and just after paying my bill 1 day early I get the “eneligble” notification and now I’m…
CUSTOMER SERVICE
THE ABSOLUTE WORST CUSTOMER SERVICE ON THE PLANET - TAKES HOURS TO GET ANYWHERE ON THE PHONE OR IN CHAT! THEN AFTER YOU SPEND ALL THAT TIME, YOUR ISSUE ISN'T EVEN RESOLVED WHEN YOU SEE YOUR NEXT BILL! LITERALLY THE.WORST.EVER. TAKES FOREVER TO SIGN UP A NEW LINE - EVERYTHING TAKES FOREVER TO ACCOMPLISH AND YOU'RE LUCKY IF…
Reconnect Fee and Device Not Returned Charge
good morning I HAVE BEEN WITH VERIZON FOR 5 YEARS AT FIRST THE SERICE WAS GREAT , NOW OVER HTE LAST PAST 1 YEAR THE CUSTOMER SERVICE IS POOR .. COUPLE MONTHS AGO I WAS PROMISE RECONNECT FEE WILL BE WAIVER AND ETC . WHEN CALLING BACK TO CHECK THE STATUS THE PEROSN ON THE PHONE STATED GIVEN MY A SAD STORY OF WHY IT WASN'T…
Verizon applied wrong promotion
Verizon screwed up on the promotion when we signed up. I literally have the receipt, but somehow it's different on their end and now we're paying extra because they screwed up. Please someone help!!! I was on the phone with a rep for over an hour with no help or resolution. Please Verizon remain true to your words and fix…