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Bill went up $15 with no notification
My bill went up $3 approximately a line on five lines this month ($15.20 total). What is this? Can Verizon change my bill whenever they feel like...T-mobile didn't do that. I thought it was a contract and wasn't brought to my attention that I had a promotional rate.
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Upgrade cancelled I was still charged
I upgraded my device online the next day it had been cancelled however I was still charged $270.48 for the upgrade despite the order being cancelled customer service was no help to me I even had one representative suggest I just delete and reinstall my app or log out then back in. Now I’m out the money and I can’t even…
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Autopay
I’m enrolled in autopay just switched to Verizon so this will be my first payment. It states my bill is due April 22 but when I look at autopay it says it is scheduled for April 16th ??? Why? Hopefully a Verizon rep can help with this
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Not getting my $20 autopay and paper free billing credit
I have already got this "resolved" last month. An employee told me to unenroll and re-enroll in autopay to received my discount and gave me the $ off on my last bill manually. They said my April bill would be good to go with the discount and moving forward I would get the $20 off each month. Now it is April and I just…
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Hard copy bill stop
How can I STOP receiving the hard copy of my bill? I've called numerous times over a period of months, but I still keep getting the hard copies.
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Setup & Go Fee
I called about my bill due to being charged an activation fee, after paying a "Set Up & Go Service". Billing Agent first told me that the Set Up & Go Service (SU&GS) was the "taxes" on the device, which meant the taxes were 23%. Although, when you do the math, the taxes I paid were on $130 (device) + $29.99 (on SU&GS).…
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Paid past-due ammount, marked for fraud?
Hello. I have spent about an hour and a half on the phone trying to resolve this issue, but was given the run-around until the fraud / financial department closed. I had a past due amount of $105, and paid that this morning. I was told that my service would be restored within 15 minutes, but it was not. Thinking Verizon…
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Fraud dept and customer service
Monday 2/3/25 – Called into customer service at 2:17pm and stated that I was not receiving all of my calls on my Samsung Galaxy S21 line ending in 0636. I called in previously for the same issue before. I stated that I had already reset my network, restarted the phone, and a factory reset was not an option because I would…
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Cancel payment
I submitted a payment using the wrong debit card and I would like to cancel my payment
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I need to update my account
How do I update my iPhone account
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Ongoing Billing Issues
I joined Verizon back in February under the deal that gave me the full value of a set of iPhone 14 pros via trade. Since then I’ve had monthly calls with customer service trying to rectify a never ending billing problem. I’m over charged roughly $14-15 a month for one of my devices with no legitimate reason. Customer…
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customer service
Why is it so difficult to speak directly with an agent.
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Payments and billing
Verizon I s the worst experience I've ever had with a mobile company. They billed me for months I didnt even have service. A whole month for 1 day ,and then added the present month for the first bill. I ended up paying 224 for my first bill. Worst experience Ever!!!!!
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Billing credit
Back in October of 2019 we switched our consumer account over to a business account. In doing that we turned in a tablet that we were no longer using for the business. All of our billing had been on auto-pay to our credit card, and we had paperless billing. We set up the business account and started getting our monthly…
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Extra charges
Followed through on a upgraded offer I received from Verizon. I went from a Samsung S10 which has been awesome to a Samsung S25. I went to the Verizon Store in Newburgh,IN and after all said and done I'm being charged for a set up assistant and Redux water protection. The next day I went in to discuss the charges and all…
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Plan Rate Adjustment Credit One Time Charge increases in March 2025
I just received a March 2025 increase of $23.69 for my two flip phones with no data. Online, I see a Plan Rate One Time Adjustment credit of $8.57 and a $15.12 Plan Rate Adjustment Multi. I was promised last month a $25 Loyalty monthly credit to keep my business, been with Verizon for 19 years. My monthly bill came in, no…
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Extra charges for single seniors
Hello everyone. I understand Verizon's attempt to make their services affordable for everyone by using an accross the board, lump sum-fee. However, as a single line user over 70 years old, on a very limited income, I am being charged an extra $10/month just because I am all alone (I no longer have my husband or any…
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I need address to pay my bill
I need address to pay my bill. I’m in Tampa, Fl..
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Bill Increase
Verizon you are a disservice. I have been a customer for over 15 years and your are raising my bill. No promotions, no gifts, no discounts, just an increase in price, that is all you are guaranteed with Verizon. Seriously there is zero incentive to stay with them. You would be better off buying a phone and doing a…
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“only pay in cash only in a store” account status
Verizon has put my account status into a “only pay in cash only in a store” status which is wild and have never heard of such a thing. Further, I’ve been told this will continue for the next six months and it cannot be lifted. No one can give me an explanation for how my account ended this way. I’ve been a loyal customer…
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Review
I have been with Verizon for over 25 years due to them offering the best signal in my area. But over the past 10 years I have been on the phone with them numerous time to correct billing errors. Customer service is horrible! Usually the issue ends in my favor after hours of back and forth with the rep. After today’s issue…
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My online bill pay failed due to bank error but Verizon will not reverse: phone disconnected & flagged as "never paid"
Here's an example of how Verizon treats their customers: On 2/26, I paid my balance owed to Verizon Wireless via my bank's online bill pay. After receiving a subsequent notice of pending disconnect for nonpayment, I called Customer Service on 3/13, who confirmed that the payment had not been received. When I asked if I…
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still being charged after cancelling personal mobile service, locked out of account
I am still being charged for monthly service fees after cancelling my personal mobile service months ago. When I try to log into my online account it tells me my account has been locked and gives me way of unlocking it. If I go to the Reset Password or Forgot My Password page, which the virtual chat tells me to do if I've…
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Cancel a payment
I need help I accidentally made 2 payments and need to cancel one. Is it possible to cancel a payment.
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Charged City and County taxes from two different locations
I have three phones on my account. All three phones were purchased at the same time on the same plan from same location. I understand City and County taxes have to be paid on devices/services however, I am being charged City AND County tax for two different cities and two different counties…..BUT only on two of my 3…
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Blocked bank account!
* I have been a Verizon customer for over 20 years. I have recently had some financial hardships and am a newly single mother to an almost 3 year old. Because of 2 recently returned payments (both payments made within 15 days of the attempted autopay), they recently blocked my bank account, which would remove the discount.…
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Billing problem
I am an 8+ year customer with around 8 devices. I need to cancel my account and switch providers becauese of complete absurdity. VErizon erroneously took $2,200 from my account over a month ago. They said 2 phones were not returned, but on each call they confirm it is an error and they located them but need approval for…
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billing issue
I have been calling for months about an incorrect bill. I’ve been told by at least 6 different agents that the bill would be resolved. I even have a text saying what the bill would be and today I was charged $400 over the amount it should be. I’ve spent over 10 hours calling Verizon with no solution. I’ve been a customer…
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Device Promotion Escalation
How can I escalate a ticket regarding the loss of a device promotion? Short version: I upgraded four devices and changed plans. One device was upgraded and I've been told the device plan was changed after the upgrade and therefore lost the device promotion, though the plan is equal. I've had a ticket open (and closed and…
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Plan Rate adjustment
After being a long time Verizon customer, I was extremely surprised to see that my plan has increased by $7 for my April 2024 bill. This is unacceptable and I will be looking for a new carrier this week. We already pay too much for service.