Billing & Payment
Service and Billing
Have had issues ever since February with constant billing issues! NO ONE seems to know how to correct it so after 7 years, I will LEAVE Verizon! Not worth the headaches and calling constantly to get NOTHING resolved! TERRIBLE SERVICE and I'm reporting to Better Business Bureau as well!
Taxes and Fees Charged for Wrong City
In November 2024, I purchased an additional (fourth) phone for my daughter with the same residence zip code as my other three phones. Since then, I have been charged fees and taxes for a city where I don't live. I've updated my online account with the same billing and service address several times (always the same) but…
Verizon Reward Dollars show in Verizon Visa Dashboard, but not on Verizon Wireless account
On my Verizon Visa app, the dashboard shows that I have $219 Verizon Dollars available. When I click on Rewards Insights, I see the $219 Verizon Dollars available. I then click on the Redeem button, this takes me to my Verizon wireless account to login. After logging in, I am taken to the page, My Verizon - Verizon Credit…
Account and Billing Issues
I have been a Verizon customer for years and have never had any issues with their actual phone service. Unfortunately, I have had issues and concerns with my bills and device trade-ins that are seemingly impossible to resolve. This issue has been ongoing for the last 5 months and I have discussed these issues with their…
Unable to afford Verizon bill and payment arrangement doesn’t help
This morning I awoke to the news that my account was suspended for nonpayment which is my fault, I’m unable to afford how high my bill went when they put a $500 non-return fee for items that I’d returned and late fees on top of that, it just made it harder for me to pay altogether. Now my service is suspended and I’m being…
Gift card purchase and only 1 came activated!
A few months ago I purchased two Verizon gift cards, each worth $200 when I received them in the mail only one was activated after numerous attempts through chat boxes being passed around to multiple people and explaining the same thing over and over again, it has not been resolved. I have paid $400 and only received $200…
Delinquent collections on credit report for a Purchase I have no record of?!
Verizon Wireless put a collections report on my credit for 600, but I don't have a Verizon Wireless account.I haven't had one for well over a year and even then I only used it for Home Internet, 600$ is a whole year's worth of that. I tried disputing it with Experian, but I've heard nothing. I sent a debt validation…
Sales Concern
I am a current customer for 3 years. I went into the store to discuss my bill with a representative. The Sales associate told me the best way to decrease my monthly bill was by getting new devices and plans. I did not want a new device but was told it was the only way I could get a cheaper monthly bill. I was given an…
Unresolved billing errors
I need someone from corporate to review my account and help me with this insanity I’m dealing with. I have several phone lines with your company I was grandfathered in and we have been with you over 12 years. My grandmother started having trouble with her phones and account so we joined her account and I told her I would…
Servicemember Civil Relief Act Help
Good afternoon. I am active duty military and we signed up for verizon in August of 2023. We did a phone trade in promotion for four lines and received the trade in credit spread out over 36 months. I attempted to exercise the SCRA clause to terminate the contract as we are moving overseas, recognizing that I would have to…
Joe Yousef - THANK YOU!!!
Today I called Verizon to get help with a billing error. I kid you not, I was on the phone for 4 hours getting transferred from one person to the next to the next. Finally, I was connected with Joe. Joe was not only kind, but he was professional, and you can only imagine how grumpy I was after being on the phone for 4…
Verizon Changed my plan
I went in to the store today to add another line to my account only to find out when I got home that they changed the plan on one of my other lines without asking? It was the old Play More plan and now it's one of their new plans that doesn't have any of the perks of the old ones. I never authorized this, what do I do?
Price increase 2025
I switched from Optimum to Verizon Fios a few months ago. I did the test drive to determine which tv package was best. When I was finished , a Verizon representative suggested that the most tv package was best for me and that the bill would not change. In one month, the bill was increased $44 per month, about a 20%…
quoted price to change plan, made switch, new bill is much higher?!
I have been a customer of Verizon for a long time, more than a decade(s?) I recently went online to see what the plans are. (I previously had an older 6gb plan, which, with employer discounts, costs me ~$110/month for 2 lines) I chatted with the rep, and they told me that, after looking at my account, could offer me an…
Bill forgiveness plan
I am wondering if anyone knows if Verizon has some sort of one time forgiveness plan? I have been with them for over 20 years and have spent a lot of money with the company but the prices and fees have gotten outrageous. I have device payments or I would just switch. I have come on some financial hardships as a single mom…
15 YEAR VERIZON CUSTOMER
I'm 45 years old and have dealt with a lot of bad customer service in my life but I am officially blown away by Verizon. I ordered a new phone and added a line for my son. Quickly realized that they were going to charge me for the premium account to get the phone deal and had added on someone to come to my house and set up…
Loyalty Discount
Last month got an offer in the Verizon app for $10 loyalty discount for a year for each of my 4 lines. Followed through with that and now only 3 discounts are showing. I have been with Verizon well over 20 Years and have tried numerous chats with them and some are saying it will be taken care of , others saying that I am…
Verizon put my Sister in Collections on her credit report and it's a Double Charged Account
I've spoken to so many Verizon rep and I keep getting the run around even after explaining the situation. My Sister started a shared Account with 4 people. She left more than 10 years ago. I was the only one left with an iPhone and a Tablet. everything has been paid for and I'm on autopay. I even changed the name and…
Billing issues
First off I have been a Verizon customer for over 7 years I doubt I’ll be making that 8. problem started when I ordered a new phone for my now ex. Phone came just fine but she didn’t not want it as we are no longer together. I talked to the Verizon rep and we decided since my old phone an iPhone 13 Pro Max was paid off we…
Representative kudos
I have to give Veronica a big shout out kudos for what she did for me. She went above and beyond to make sure I was able to stay customer of Verizon in my toughest hour. Thank you so much. You really don't know how the smaller thing helps change a person's day. You are amazing!
Loyalty discount quicker to reprogram the Hubble
16 years of acceptable quality service...Not anymore, 2 hours on the phone to attempt to get a discount honored that Verizon offered ME. Most of the time on hold because neither rep had knowledge of much and kept checking? Though both agreed they could "see" the offer I received. Can someone tell me whaattt is happening? I…
Kept billing me after changing providers!
I had a Verizon account with 2 phones and ipad for over 10 years. I recently changed providers and they ported everything over. Later I noticed that Verizon was still billing me $99/mo from my prior autopay. I was unable to login to my account to stop the autopay because the main phone was removed. I tried to get help by…
Can't access disconnected account "Looks like the information you entered doesn't match with our records"
I can't seem to login to my disconnected account to make a payment despite entering all the correct information
Verizon won’t cancel my order?
Hello, I have been trying to cancel my Verizon purchase and order for one week today and no one appears to be able to do it and I keep getting conflicting stories. I purchased a new phone and phone plan online through Verizon’s website for in store pickup at a location near my house. After attempting to pick up my new…
Autopay Discount
Does anyone know the best way to get in touch with an actual level 2 support person or leadership? I’ve had my phone with Verizon for over 20 years, and had moved it to a new account in October. Since then I have to use the chat feature EVERY month to get my auto pay discount as a credit. Every month they give a different…
Home Internet Disconnection for none payment by mistake
Hello my service has been disconnected for none payment. My bill has been paid in full with a credit balance. Why is that I am unable to get any tech support with this issues after hours????? If I could add a screenshot showing when and how my bill was paid I would. I am beyond frustrated right now ">
Ruined my credit history
Hello, I am an old Verizon wireless customer, I had a disagreement when I left verizon about the balance left on my account when I left verizon. I tried to call you guys many times to settle it down, since it was not a correct amount that you guys were charging me. I recently see that you guys have damaged my credit…
Trade in agreement.
In January I upgraded from Galaxy S10 models to S24s. Verizon stated I would get trade-in value for the old phones sufficient to cover the cost of the new phone upgrade, with a minor change to the current plan and a promise to stay on for 3 years. This is pretty much what new customers typically get offered to join…
Can't Cancel +play Subscription After Porting Out
I recently ported out of my Verizon account and just received an email indicating that I would be charged a renewal for an AMC+ subscription that I had activated through Verizon. However, I can no longer access my Verizon account due to porting out. I attempted to sign in with my Verizon username but was given an error…
Fees too big for cc pmt in auto pay?
For a corporation, credit card processing fees are salty. Really salty. There's a movement to ACH due to lower processing fees. But, what about cyber security with our bank information? Verizon offers a discount for autopay and paperless billing, but you cannot use a credit card. The app let's you sign up for autopay with…