Billing & Payment
over billing
I called to put 1 line on hold and cancel 4 lines in beginning of September 2023. the 1 line was put on hold but the 4 lines were not cancelled i called multiple times to get them cancelled and my money refunded. each time being told that they put in request and it would take a few weeks these calls were lengthy and each…
Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966.
lost Home+mobile savings and not able to get it back. Getting the below error Looks like something went wrong with your discount. Please call customer service at 1-800-837-4966. Have been with verizon support on chat, on phone for hours and hours but of no use
Billing Issues
My bill increased by $5 without notification. Verison decided to reduce my auto bill pay credit of $10 to $5. When I call the explanation was they are trying to get their customers to sign up for a new sign versus the “ Old” plan that I have. Only when asked in great detail Did I realize that this new plan would remove…
Mobile Protect added to upgrades
I just called to have the mobile protection removed that was added at the Verizon store when we specifically said NO we did not want. I was told they could not retroactively remove the charges and since I already had the bill for this cycle, it would only be pro-rated as of today (11/5). The upgrades were done on Oct 6. I…
Billing and Payment
Why is that when I need to speak to a rep about my bill I can't do so if my service has been disconnected? Also, what I see on the app vs what I'm being told over the phone when I try to reach out to 611 is completely different. You guys make it so difficult to pay for the service or even get in touch with someone…
Billing & Return
They PROMISE a decent bill, then CHARGE you 40 more dollars! They don’t SPRING it on you till AFTER the 30 days are up, so you CANT RETURN ANYTHING WITHOUT GETTING CHARGED AND LOSING MONEY!!! SMH🤬
Verizon now charging me for Apple Music
My older iPhone got damaged and I went and bought a new iPhone at the Apple Store. I bought their current model 15 max. Told Apple I wanted to keep my same contract since I get Apple Music for free with my Umlimited contract with Verizon. Apple rep said I would be on my same contract. The only charge would be an activation…
LIVE AGENT
I am unable to speak to a Live Agent. This has got to be the ABSOLUTE WORST experience that I have had with a Wireless Company. This will be the END of Verizon and I.
Upgrade & Trade-In Question
Hello, I'm looking at the upgrade and trade in offer for a samsung phone. What I understand is this so far: * The phone upraded TO will be kept with Verizon as carrier for 36 months * The trade-in credit will be lost if the phone is broken through any means, requiring a new phone to be purchased out of pocket * The…
Free Not Free
In May 2024, I traded an iPhone12 Mini, new in box; activated but not used due to owner's (Ryan) medical condition, for your Samsung S24 deal. After Verizon warehouse received the IPhone12Mini I was never certain I was given credit for the trade in. My account has 2 lines/phones, and Verizon showed I had returned MY…
Need Supervisor ASAP
I’m desperately trying to get an issue resolved. I have been a customer for almost 18 years and have never had the issues I m experiencing getting assistance. I had to call every day for two weeks before I thought I had the issue of my phone charges resolved by a team leader supervisor Eren on March 6th 2024. . I took…
Account and billing
Verizon turned my phone off because Verizon tripped the security system at Amex. I am a disabled veteran with anxiety and PTSD and my phone is off Verizon sent me this To ensure clarity, please note that we only receive payments from the bank you provided, and your bank has approved the payment we requested. However, we…
How Can I Contact Verizon ?
my account have been locked i have been asked to provide profe that it is my account and so i did... iaperantly it wanst enogh so they told me i need to talk to live team mamber to help me and gave me the phone number.. " we need you to get in touch with Verizon's Account Security Live Help Team via phone. We really need…
Verizon not honoring promotion/claims that it was redemmed
While upgrading a phone in store, I accepted an offer for Verizon Wi-Fi that included NFL Sunday Ticket. I contacted customer service after I was unable to redeem it, and was told that I had already been redeemed. This was not true. After speaking to numerous customer service agent, one finally admitted that I had not…
Promotional Gift Card Offer and Customer Service.
I am beyond disappointed with Verizon, not only for the poor quality of their wireless service but also for their appalling customer service. If I could rate lower than 1 star, I would. Back in October 2023, I signed up with Verizon, enticed by a promotional gift card offer. I had no intention of switching providers when I…
Service Hangups when calling Verizon
I've been trying to resolve a simple billing question today with Verizon. Been transferred around multiple times and every time the line hangs up on me, requiring a totally new call. Funny I guess the phone company can't manage their own internal phone lines.
Service was disconnected with no warning or explanation
This is totally infuriating I paid all my past due last week and my service was shut off today with no warning!! I'd go check my bill but the app keeps "crashing" and the automated a-hole tells me my bill is still being compiled and won't be available til Nov 6th!! I HATE VERIZON!!! Sounds like more excuses to add hundreds…
Billing Issue
* Nothing is free and there is no discounts. They say that but when your bill goes up every month they are covering the so called free services(disney,Hulu ect.) that comes with the plans. When they go up so does your bill since disney is no longer on Direct TV programing due to pricing conflicts. I have seen my bill go…
Backup payment agreement to take effect
Verizon continues to try to take money out of my bank account on a closed account. They keep adding more charges on top of the amount we discussed was correct. I still have Verizon but accidentally opened a new line when upgrading but canceled three days later to merge it to the one account. I am so irritated because they…
Payment issues
Verizon turned my phone off because Verizon tripped the security system at Amex. I am a disabled veteran with anxiety and PTSD and my phone is off. Verizon sent me this To ensure clarity, please note that we only receive payments from the bank you provided, and your bank has approved the payment we requested. However, we…
Device Return - UPS shows delivered
UPS has this package marked as delivered. They have a signature from deerfield office for who signed for the package. Still the device shows on Verizon's tracking as "Shipped" but not delivered. Yet they have 2 other devices, that were in the same package, marked as received and processed. Is this a fraudulent scheme? is…
Trade in return
I returned a trade in device to the Whiteland, IN site as directed. My tracking showed that it was received, but I am getting charged for Verizon not getting my trade in. I have spoken to customer service twice. The first call, the lady had no clue what I was talking about. The second time I got a charge, the guy was very…
help
I am writing to express my concern regarding a charge of $352.59 for the month of September 2024, despite the fact that I was a T-Mobile customer until October 22, 2024. I am uncertain about the reasons for this charge. I have attempted to resolve this issue through multiple calls over the past seven days, yet I have not…
Billing
* Who can I contact when after 8 separate attempts to customer service and not getting what I was told.
Senior discount for my plan?
I was told when I purchased my phone and obtained a plan that would be eligible for a senior discount. Is this true, do they offer this?
Billing
1 pic -What I was offered online for 5 Lines $137 plus tax 2-pic -What I am paying now for 4 Lines $156.70 Called numerous times no solution - looking into dark tunnel for next 3 years . I regret now
Billing and Customer Service
I have been with Verizon for 20+ years and for the first time will likely be seeking a new provider. Every time I call customer service they tell me they’re going to do something but then my bill changes and I went from pain $283 a month to $352 even after I was told they would lower my bill. I have never experienced worst…
Blacklisted device
Might I ask. Anyone know how Verizon was able to blacklist my device. Back in June. I was pricing rate plans in my area as I have T-Mobile and I've had them quite awhile. So I wanted to see what service were going for with Verizon. So I went online browsing. Now before you get to pick plan it asked me for device. So I…
Transferring line from family plan?
I’ve been on a family plan since I was a teenager and now that I’m very far removed from high school, I don’t wanna be in it anymore. My mom is the account owner so she’d have to authorize it but our bill is $1000+ this month when it’s usually 30% of that. This is due to an unprotected/uninsured phone being stolen shortly…
Promises and tired of over paying.
This past couple of months now I have been fighting with Verizon about the outrageous price of my service I am being asked to pay. I left my former service provider of 15+ yrs to join this and am not surprised of this outcome. For the past month now me and my wife have been researching all the social media sites Facebook,…