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I retuned my old device but they are charge that device balance in my current bill.
Hi. I upgraded my two iPhone 15 Pro Max devices to the 16 Pro Max through the early upgrade program. I have returned the two 15 Pro Max devices and confirmed that the shipping was completed, but Verizon is still charging me for these devices—about $1,200. Even when I chat with customer service, they just say they’ve taken…
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customer service
How do i file a complaint about the bill and the customer service i am receiving
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Where is the credit for the international outage in June 2024?
I am still waiting for the outage credits for my phone line. They said it would be 1-2 billing cycles. Where is it?
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Loyalty discount
I have been with Verizon for 30 years, basically since they were wet behind the ears. My bill is now over 300$ /month. We have 4 lines on a plan that is of course no longer available. Every time you change the plan they promise you Itbwill cost less and every time it costs more. I was receiving a $10.00/ month auto pay…
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Won’t refund me
I have been in an ongoing battle with Verizon , I have two phones on my plan I attempted to add another. I was frauded for the order sadly. That’s not the issue my biggest problem is they won’t refund me I have been on the phone with multiple agents every day they keep giving me the runaround they refuse to cancel my order…
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Service issue
Warning. This company try’s its best to take advantage of the customer and will work any way they can to get money from you. I’ve wasted literally hours trying to get things addressed and they always drop the ball. I’ve wasted hours of my life trying to get help that I can never get back. they do not know anything about…
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Due date and disconnect date
How many day do you have after due date before the phones get disconnected?
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Over payment
I have literally been with Verizon for 3 years! I have been struggling to pay my bill why? Because I get charged more than what I am supposed to pay every month. My bill goes up. I have a lot going on my son is going through a lot. My account is currently suspended! Is there anyone who can point me in the direction to…
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Billed for 2 lines
I added my wife to my Verizon plan back in April 2023. The representative assigned her a phone number, she didn’t want that number, so the representative changed it and we went our merry ways. I’ve been on and off of deployments for quite some time now, and never thought to check the details of my online bills until just…
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$100 per line credit
* We were offered a credit of $100 per line on the first bill for two lines. * That credit never applied * The customer support gave me no assistance whatsoever and actually made me feel unsafe * Now I dont know how to get help. * Feel absolutely robbed and disgusted with this as a BRAND NEW CUSTOMER I'm starting off…
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Bill increase
My bill recently increased from one $145-$208 and the new monthly norm was gonna be $180, I told them I’ve been a customer for 9 years and can’t afford that increase and they said nothing they can do , I should try a cheaper carrier!
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Trade in but still charged
When I got the phone I currently have, I traded in my last phone and was told it was valued at around $900 so the new phone was only going to be $150 (approx). I just went on Verizon app and it says I have 18 payments left with a balance of $474. Why is that? Makes no sense. If I wasn’t going to get the $900 I would have…
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Forcing new plans
Why are you increasing my bill by robbing me of my $10/month auto pay discount?!? The only way I can keep this discount is if I change to a new plan! I don’t want a new plan! Constantly changing my bill is very off putting for the service that doesn’t reflect said changes. If these changes continue to take place, I will…
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Verizon Gift card
Hi, how can I use my Verizon gift card towards my bill?
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Verizon offered free iPhone 15 but getting charged for it
Hi, for a limited time, VZW is offering select 5G phones for free, Existing and new customers can get this deal by opening up a new line or upgrading to eligible 5G data plans. Free phones phones include iPhone 15 Galaxy S25, Pixel and more. I upgraded to a eligible 5G data plan still do not have my free iPhone 15. And…
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Refund for returned equipment and internet service
All equipment and communications for returns and refunds were effectuated yet I continue to be billed 18 months later. I will go to the FCC . countless calls to countless phone numbers to endless uniformed customer service agents were not helpful. $1,800.00 is owed me from Verizon. xd
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False Information
Almost 1 year ago, we switched 2 lines from T-Mobile to Verizon on the Unlimited Ultimate plan. Having been with T-Mobile for 22 years, we switched when they cancelled my Corporate Discount and I was unable to get it reapplied. Over the year we've been with Verizon, I have participated in numerous chats to try and get the…
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Switch from T-Mobile to Verizon
After the switch from T-Mobile to Verizon I have been stuck with a phone for the foreseeable future without the ability to upgrade it, unless I spend three grand It’s crazy. I can serve the country go to war and come back, but I can’t get a my phone that was promised. I’ve been going over this for 5+ months, and nothing is…
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COMPLAINT ESCALATION FOR BILLING DISPUTE
Good morning - For the last three months, I have had numerous interactions with Verizon due to a billing error caused by Verizon. The erroneous charge is now past due and I am unable to get anyone to correct our account. I had a ticket #***** that I followed up on today. Once I referenced the ticket, the customer service…
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VZW owes me $900+ in Overpayments from Trade Ins Never Processed
Hello, I took advantage of Verizon's holiday offers last year and made device upgrades to 4 lof the 10 lines on my account. For whatever reason I could not complete the purchase via MyVerizon or the Verizon website. It was for 4 cell phone upgrades, 1 new phone with a new line of service, 1 set of earbuds, and 1 smart…
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Verizon, offered free iphone 15 but getting charged for it
After months of problems with access to my account I received a promotional email with the subject title "Great news, (my name). We're giving you a monthly plan discount and a select phone on us. No trade-in. No plan change. Terms apply. In bold print in the email is says, "Enjoy a $10/mo mobile plan discount for a year…
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Account closed and I cannot get information
Hello, I closed my mobile account and paid my final bill. Included in that bill were device payments. I need to see what those device payments were and the IMEI associated to those final device payments. When I try to log into the disconnected log-in, it says my account is locked. Please let me know as soon as possible…
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Device Return
We returned a device over 2 months ago. It was received by Verizon 2 days after it was shipped. 2 months later they put a $200 charge on my account because they didn’t do their job and mark it as returned. I have been trying to get resolution for over 2 weeks and I still have nothing. I have sent the tracking number and…
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Mobile and home discount not applied
When I called to apply for Verizon Home Internet, the agent said I should call after the installation to join the account and receive a $25 discount for mobile + home. I called immediately, and they said it should be applied after one to two billing cycles. On my wireless side, when I clicked on Mobile + Home Discount, it…
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Surcharge
I apparently was credited twice to my account, and a month later I’m being told that it is a valid charge, how can Verizon associates and Verizon’s system make this error and I still get charged for it? I was told by a customer service representative that because I still used my phone in aug. with out having a new bill I…
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I am unable to access my account to pay the bill
I am unable to access my account to pay the bill
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Not very nice people! Very Dishonest
After lowering my bill one day, Verizon wasn't very happy about the price so they raised it back up to original cost no big deal really but the lies and dishonesty that flooded in from the phone calls trying to get it straightened out was astounding! Sad day,! I'll be leaving Verizon very soon. I really liked Verizon…
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Agreement problem
hi there, I’m paying monthly for a Samsung phone but my line should be. Linked to my iPad not this Samsung phone witch it’s not on my account.it’s already 1 year and I haven’t received any follow-up, they only sent to a ticket number: *****, Thank you so much !
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Internet Gateway Return - Whiteland Indiana
I returned my Internet Gateway on July 5 in the box with the label that was sent from Verizon. I received my bill today and it shows I am being charged for the equipment due to non return of items. I have the Proof of Delivery but can get no where with Verizon help. I was transferred 4 times and they still did not help me.…
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Billing
I upgraded the the 3 iPhones on my plan. I was to receive a $400 credit per phones, that was to be applied to each of the phones. The cost of the phones was $23 each and after the promo was applied they all should have beed between $11-$12 each. I have been calling every month since May to get this situation cleared up.…